Very good 8.0
Based on 228 reviews

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About this property


This renowned 5-star luxury boasts cutting edge green technologies such as LED lighting, air conditioning, VDA efficiencies, and a rain water harvesting system. Hotel Rafayel will guarantee to service all houseguests with top-class attentiveness that they all deserve. The hotel offers elegant and comfy guestrooms along with a business center and fully equipped meeting rooms. For more leisurely comfort, there is a spa and gym well prepared for guests’ utilization. Be sure to visit the on-site diners to savor your taste buds in the on-site restaurants which serve some the most exquisite cuisines found within the area. Traveling to London is an enjoyable experience, but staying in Hotel Rafayel will surely make it an experience of a lifetime.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage(s)
  • Sauna
  • Spa
  • Steamroom

Dining, drinking, and snacking

  • Bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Laundry service
  • Library
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Smoking area


  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
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When booking for 3 or more rooms, different policies and additional supplements may apply.

All guestrooms at this property are non-smoking. Guests are responsible for all costs, damages, and liabilities caused by smoking.

The property provides shuttle service to nearby areas. Kindly contact the property for more details.

A credit/debit card security deposit of 50 GBP is required upon check-in for charges or damages during the stay and will be refunded upon departure.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-13 year(s) Stay for free if using existing bedding.
  • Guests over 13 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00PM
Check-Out Until: 11:00AM
Non-Smoking Rooms / Floors: Yes
Number of Rooms : 65
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Recent customer comments

Filter by traveler type
Very good

based on 228 reviews
  • Cleanliness 9.0
  • Facilities 6.9
  • Location 6.8
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for money 8.0
  • Food/Dining 7.3
Sort by

Lloyd from Australia
Business travelers
Stayed 2 nights in July 2016
Nice hotel
Comfortable place to stay
Reviewed August 08, 2016

Nilam from United Kingdom
Emperor Suite
Stayed 1 night in July 2016
Awful don't waste money
Keep this simple the most awful hotel u could stay at! Paid top dollar for a suite and u get nothing luxury about it. The staff and general manager have the worst customer service u can imagine.
Reviewed July 20, 2016

Marius from United Kingdom
Stayed 1 night in July 2016
Very disappointing!
Very disappointing!
Reviewed July 12, 2016

Dominique from France
Business travelers
Deluxe double room
Stayed 3 nights in June 2016
Will recommend if in area
Reviewed June 21, 2016

Ida from United Kingdom
Junior Suite
Stayed 1 night in June 2016
Sheets were dirty. Breakfast was horrible and expensive
Reviewed June 17, 2016

Suzi from United Kingdom
Stayed 1 night in May 2016
Great stay
We had a wonderful stay with you on Saturday night and enjoyed using the spa the morning after We will be back Suzi
Reviewed May 10, 2016

Jessica from United Kingdom
Deluxe River View Double Bed
Stayed 1 night in April 2016
Over night stay
Pleasant stay in all though I would class this hotel as more of a 4 star than a 5 star, just lacked a few things like little toiletries in the bathroom, and bottles of water in the room. Also the curtain in the room was covering the mirror up which made it quite difficult for me to get ready.. it was a pleasant stay but just didn't have that '5 star' feel to it.
Reviewed April 26, 2016

Kalith from United Kingdom
Families with young children
Stayed 3 nights in April 2016
on the river
nothing to add
Reviewed April 18, 2016

Kalith from United Kingdom
Families with young children
Stayed 2 nights in April 2016
All good
Reviewed April 17, 2016

Ashvin from United Kingdom
Stayed 1 night in April 2016
Really nice place
Nice people nice location
Reviewed April 08, 2016


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