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3 travelers have booked today.
3 travelers have booked today.
210 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.4|
|Distance to city center||0.7 km|
|Nearest airport||Okadama Airport (OKD)|
|Distance to airport||7.0 km|
"Friendly and helpful staff, comfortable room equipped with useful facilities."
July 9, 2018
"Easy access to subway station and having pay car park opposite the hotel."
August 24, 2016
"The room was clean with plenty of amenities and the bed was comfortable."
August 28, 2017
"Awesome location - just stops away from Sapporo and very nea..."
July 23, 2018
Ideal for fun and relaxation, Hotel Relief Sapporo Susukino is located in the Nakajima Park area of Sapporo. The city center is merely 0.7 km away and the airport can be reached within 70 minutes. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Hotel Relief Sapporo Susukino also offers many facilities to enrich your stay in Sapporo. The hotel offers access to a vast array of services, including free Wi-Fi in all rooms, laundromat, daily housekeeping, 24-hour front desk, Wi-Fi in public areas.
Step into one of 155 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, internet access – wireless (complimentary), non smoking rooms, air conditioning, heating which can be found in some rooms. The hotel's spa are ideal places to relax and unwind after a busy day. Whatever your purpose of visit, Hotel Relief Sapporo Susukino is an excellent choice for your stay in Sapporo.
"A great pancake breakfast with free refills on juices and re..."
August 28, 2017
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Children 0-5 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 6 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Hotel Relief Sapporo Susukino
Show reviews that mention
We stay at deluxe double, room was big. ”
Hot onsen have separated time for male n female entry because is sharing the same onsen. The room abit noisy because can hear next room sound(using bath room) location was good all walking distance to tourist attraction.
Dear Andy, Thank you so much for the wonderful review and for the detailed feedback on your recent stay with us. It was pleasure to have you as a guest of us and your positive feedback will be shared with our entire team and which helps to encourage them to further towards achieving excellence. You loved our location and found room to be large also you enjoyed with our hot spa services it is really pleased to hear. We are very sorry for your inconvenience caused by noise of another room. It is very important feedback for us. I noted your feedback with seriously and I discuss with concern team about it. I have hoped concern team take it as suggestion and make change on current situation like setup the sound proof system in room. Again thank you for your suggestive comment we have hoped that you will give us chance to prove that your suggestions had been implemented and we meet up to your expectation. We are looking forward to welcoming you again. Best regards; Pandey
it's near to the shopping walk place so it's ok and easy to find food but there is no public transport around so I mainly depend on walking
Dear Guest, Thank you for taking the time to share experience. It was pleasure to get you as our guest and your feedback will be shared with our entire team and which will encourage them to further strive towards achieving excellence. With our location being within walking distance to restaurants areas which make enjoyable trip of our valued guest. In walking distance from hotel available bus stop and subway station which helps our entire valued guest to easily accessible in most of the tourist destination. We are sad to hear that you didn’t get public transportation during your stay with us. Actually here is no problem of public transportation within 5 minute walking distance our valued guest can get to subway station (Train) by subway easily can travel wherever want to go. Please accept our sincere apologies for our poor communication to guest to deliver information which makes easy to visit this area. we looking forward to see you again in near future ! Best Regards,
Pros - We choose the small room and the price is very very cheap compre with the quality you get and compre with other hotel (This is the reason why I select this hotel and they don't disappoint us) - Staff is nice and feel welcome - Room is clean with all facilities provided. - They provided breakfast witb cheap price (optional) Cons - Location : I think it's far and hard to access compare with other hotel because they located between 2 subway station (Susukino and Nakajimakoen station) which 3-4 block of street away from each station - Public bath is alternative use between male and female by timing. The time is not good for male but I think there is no problem with female (Female around 9-11:30 pm, Male after midnight) and it's too small for all guests in the hotel
Dear Guest, Thank you for the review of your recent stay with us. It was a pleasure to receive your positive scores in our overall service and accommodations. It is always great to hear we are meeting the expectations our guests have come to expect and deserve. We will continue to strive for excellence in service as we are always looking for ways to improve our guest experience. We would like to apologize for you couldn't feel comfortable in case of time table of Hot Spa. Our valued guest can use hot spa each gender three times in one night stay if our guest reach in hotel early. Hot spa time is in rotation based on gender. We didn’t feel that while make time table of hot spa. We note your valued comment and discuses about best possibility on case of hot spa time. Hope in next visit our valued guest can enjoy there in suitable time. We look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Thank you! Front Desk,
Great value hotel”
This was our second time at this hotel. It is a 5 minute walk from Nakajimakoen Station, which was super convenient. Rooms are a little small, but if you're only going to be there to sleep, it isn't a big deal. Rooms are kept super clean and the staff are really friendly. The onsen was a big plus, but this time around, the water was really chlorinated. They offer a deal if you choose not to have your room cleaned every day, you can get a free bottle water, drink, or beer. My husband and I chose beer and got 6 Sapporos for the 3 nights we didn't get our rooms cleaned.
Dear Guest, Greeting from Hotel Relief Sapporo Susukino! First allow us to thank you for taking the time to share your comments about your recent stay with us. We are glad to hear that you found the clean rooms, hot spa with good space as well you experienced our associates to be friendly and professional. As well you loved what we provided you Sapporo beer against room clean. We want to inform to our valued guest that, if our valued guest chose no room clean plan we provide beer/mineral water/ amenity or extend check out time. In no room clean plan we collect the garbage from room and change the towels between 12:00 to 3:00pm, No room clean plan is apply to those guests who stay with us two or more nights. We knew our valued guest little unsatisfied on case of hot spa time table we apologize for that. We have only one place of hot spa for both genders that’s why it need divide by time table. we look forward to your return visit. Best Regards, Front Desk, Pandey
Its a wonderfull stay”
Hotel rooms are comfortable though it's a bit small for 2 person. Don't worry if u have not rent any wifi from the airport as this hotel provides mobile phone with internet in the room. Its free for guest to use and can bring it out with so you can use the google map or to find any nearby attraction. There is a foreign staff who can speak english. Hotel staff are always helpful if we need anything. Overall we really love this hotel. Thank you Relief Hotel.
Dear Cindy, Thank you for your stay in our hotel (Hotel Relief Sapporo Susukino).Also thank you very much for your time, to write wonderful reviews on your resent stay with us. Thank you very much you felt comfortable by our mobile phone service. Our objective to provide mobile phone on your stay is that makes help to find location and you can all over Japan. We are happy by heard that, you utilized fully that service. We believe by that reviews you will chose us in your next visit also and you will recommend us to your friends and relatives. Thank you! Front Desk, Pandey
Friendly staff, nice hotel”
It was a good night stay here... the staff was friendly and nice. It was worth my money for a solo traveller. Easy walk to the nearest train station. Only thing was, I didn't get the chance to try the hot bath... Cos it was alternate time between men and women. I would stay here again when I visit sapporo next time...
Some dirty found on carpet in a room
Dear Guest, Greetings from Hotel relief Sapporo Susukino! Firstly allow us to thank you for your stay with us on your recent visit of Sapporo Japan and important time to share your experience. It was pleasure to get you as a guest and your genuine feedback makes us alert and make sincere to deliver our services. We are extremely sorry for your inconvenience please except our sincere apologies for any inconvenience. We are taking seriously to your comment and we discussed about it with our housekeeping team. We want to make assure that we will strive to improve our services and also want to make assure it will not happen again ever on your next stay. We hope you allow excuse us and give us chance to serve again and we meet expectation in your next visit. We look forward to see you again in near future. Best Regards, Pandey
Close to canal, Susukino”
Great stay, was upgraded to 2 twin beds. Good location (close to Susukino), clean rooms, great staff. Travelled with my sister. Will recommend to family and friends.
Dear Alexia, Greetings from Hotel Relief Sapporo Susukino! Thank you so much for the wonderful review and for the detailed feedback on your recent stay with us. We are delighted that you had a great stay and enjoyed our overall services. It is great to hear that you loved location, clean room and our associates are great. Your positive feedback is a great source of motivation for us and we strive to achieve higher standards of services. We are very happy to hear that you loved upgraded room which we provided you during your stay. Your appreciation about the hotel and the associates is very encouraging and motivating and I shall share this with the team. It was pleasure to have you as our guest and we have hope you will give us chance to serve again in near future. We look forward to see you in near future. Best Regards, Pandey
Good value for money, good location”
Hard to find a hotel for this price in Japan. Rooms were tiny but clean. Staff were nice and spoke some english. Walking distance to restaurants/entertainment/shopping area but not right in the centre of it. Which means the area is more peaceful, especially during the day. Onsen available but different time slots for different genders. Bed and pillow were super hard so that was a bit of a letdown after my 48hr journey there.
Good choice near Nakajima Park ”
A pleasant stay with friendly and helpful staff at check in along with a complimentary drink. I had heard from a friend that the breakfast was good and so I had breakfast (¥1,000 as it wasn’t included in my room rate). A great pancake breakfast with free refills on juices and really good coffee. The Hosui Susukino subway station is an easy 5-minute walk away. The room was clean with plenty of amenities and the bed was comfortable. Not a massive room but that’s pretty standard for Japanese hotels in this price range. A great choice for Sapporo!
Location, cleaniness & spa”
Easy access from Susukino & Nakajima Koen metro, less than 10min walk. From Nakajima Koen metro station, Exit 1, cross the road and walk toward La Mer building (words in red colour). Right turn after passby Ibis hotel. Direct bus to airport cost ¥1030/way. Big & good spa room.
Great value for money. Was quite hesitant at first because brand is not that popular. But room was surprisingly clean, new facilities, cozy, and staff were very helpful and kind. Also love the interior design and look of the lobby.
A gem in one corner of the city”
Location is great, right smack in downtown yet the hotel provides a quiet shelter from all the commotion. Breakfast (included in price) was awesome, with selections decided a day before from the menu on the front desk. Hot spa is a big plus, modern, clean, not too congested, with good hours assigned to both sexes. Excellent way to cap a busy day in the city. Two thumbs up!
It was a great hotel, i think the hotel should get 4star hotel, this hotel basically have more than what we expect.. Especially the Hot Spa for free, it was like a cherry on top. We were so delighted for staying there for 3 nights. The lobby was aesthetically nice, our room was so cozy and fresh smell, the breakfast at the Very Fancy Pancake was extraordinary scrumptious. The other day I left my glasses at the hotel after I checked out, but the staff was kind enough to clean and keep it until me retrieved it on the next day. The stuffs were generally friendly and warmth, they were very helpful in giving us great input for our travel. Did I mentioned that they can speak English? 100% will check in for this hotel again for my next trip at Sapporo.
Location is a PLUS! ”
We stayed in this hotel for 6 days 5 nights in time for the Sapporo Snow Festival 2016. The hotel was nicely located walking distance to Nakajimakoen subway and a 10mins leisure walk to Susukino. Sometimes we even walk as far as to Odori Park, yes it is doable, you just have to brave the frosty winter weather. Staff speaks good English too, especially the lady receptionist (forgot her name). Rooms are small, but its okay because this is normal when you're in Japan. There's a cafe in this hotel that serves delicious pancakes for bfast. Hotel lobby ambience is very nice too. Will definitely stay here again! Travelled as a group. Stayed from Feb 3-8, 2016.
Booked 5 nights for our new year vacation in Hokkaido. Check in was fast and efficient. The room was small for 2 pax, hard to move with luggage in the floor. Need to put them on the bed to unpack/pack. Food at their resto was good. Hotel is near the susukino entertainment district. Hotel is also near the nakajima subway station at the sapporo park. Overall pleasant stay. Enjoyed the hot barh/spa at the groundfloor and the free coffee at the lobby from 10am to 11pm.
Perfect place to stay as it is clean, near to city train station and the room room just nice for 2 person.
Dear Fei, Greetings from Hotel Relief Sapporo Susukino! Thank you very much for your time to write wonderful reviews and stay with us on your recent visit of Sapporo Japan. It was pleasure to get you as our guest and your wonderful reviews will be shared with our entire team which helps to encourage striving for excellence. It is great to hear this you loved our location, overall services and accommodation. With our location being within walking distance to bus stop and subway station which helps to our valued guest to easily accessible in most of the tourist destination of Sapporo area. We are very hopeful by your wonderful comment to get you as a guest again and will get the chance to serve you. We look forward to see you again in near future! Best Regards, Pandey
The hotel was near the subway - just 3 minutes away from the station. It was clean and the staff were so nice and friendly. We would definitely stay here again when we come back to Japan.
First of all thank you for your stay with us on your recent stay. Also thank you for the great review of our hotel (Hotel Relief Sapporo Susukino)! We work really hard to serve with best facilities, and we glad to see those efforts pay off on your last visit. We hope by seeing those reviews you will give chance to serve again. We look forward to seeing you again!
We've stayed here for three days but haven't got a chance to try its free onsen. Staff were helpful and friendly. Facilities are quite new. Walkable distance to Nakajima Koen.
Dear Qinghua, Thank you for your stay in our hotel (Hotel Relief Sapporo Susukino). Also thank you for giving us feedback on your experience on your recent stay. We are sad after heard that you couldn't get the chance to enjoy on hot spa (onsen). We want that, our valued customer take all facilities which we have. Hope that it will fulfill in your next visit. We look forward to seeing you again. Thank you! Front Desk, Pandey
overall is great, the building a bit old but satisfying :)
Dear Guest, Greetings from hotel Relief Sapporo Susukino! Thank you for choosing us on your recent visit of Sapporo Japan. We appreciated you are taking time to share your experience of your recent stay with us. It was pleasure to receive your positive scores in our overall services and accommodations. It is always great to hear we are meeting the expectation of our guests have come to expect and deserve. We will continue to strive for excellence in service as we are always looking for ways to improve our customer experience. We hope to have another opportunity to serve you the next time you visit Sapporo Japan. Best Regards, Pandey