Hotel Relief Sapporo Susukino
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Small Double Non-Smoking Hotel Relief Sapporo Susukino
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8.4
Excellent
/10
(3039 reviews)See what guests said
See map
8.2
Excellent
Location rating score
Excellent location - Inside city center
  • Tanukikoji Shopping Street740 m
  • Sapporo TV Tower1.13 km
  • Odori Park1.21 km
  • Former Hokkaido Government Office Building1.55 km
  • Asahiyama Memorial Park3.6 km
  • Hokkaido Shrine3.9 km
  • Mt. Moiwa4.15 km
  • Moerenuma Park9.52 km
  • Takino Suzuran Hillside National Park15.49 km
  • 3-star Hotel
    Free Wi-Fi

    Hotel Relief Sapporo Susukino

    3-1-4 Nishi, Minami 8-jo, Chuo-ku, Sapporo, Sapporo, Japan, 064-0808 - See map

    Don't miss out!

    3 travelers have booked today.

    "Staff were helpful and friendly."
    Qinghua - January 4, 2019
    Exceptional reputation
    Recommended by 91% of guests
    Excellent service
    8.7 rating for service
    Excellent cleanliness
    8.6 rating for cleanliness
    Excellent facilities on premise
    8.2 facilities on premise
    • 210 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Daily housekeeping

    • Laundry service

    Cheaper than 99% of all properties in Sapporo in the last 24 hoursCompared to 3,183 Sapporo properties at Agoda for various dates
    Value for money8.4
    Distance to city center0.7 km
    Location rating8.2
    Nearest airportOkadama Airport (OKD)
    Distance to airport7.0 km

    Rooms available at Hotel Relief Sapporo Susukino

    8.2
    Excellent
    Room comfort & quality
    Small Double Room for 1 Person - Non-Smoking
    Small Double Room for 1 Person - Non-Smoking
    ...
    • Room size: 11 m²/118 ft²
    • City view
    • 1 semi double bed
    Enter dates to see prices
    Small Double - Smoking
    Small Double - Smoking
    ...
    • Room size: 11 m²/118 ft²
    • City view
    • 1 semi double bed
    Enter dates to see prices
    Small Double Room for 1 Person - Smoking
    Small Double Room for 1 Person - Smoking
    ...
    • Room size: 11 m²/118 ft²
    • City view
    • 1 semi double bed
    Enter dates to see prices
    Small Double Non-Smoking
    Small Double Non-Smoking
    ...
    • Room size: 11 m²/118 ft²
    • City view
    • 1 semi double bed
    Enter dates to see prices
    Deluxe Twin Non-Smoking
    Deluxe Twin Non-Smoking
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 semi double beds
    Enter dates to see prices
    Deluxe Double Smoking
    Deluxe Double Smoking
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Room - Non-Smoking
    Superior Room - Non-Smoking
    ...
    • Room size: 28 m²/301 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Deluxe Double Non-Smoking
    Deluxe Double Non-Smoking
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Twin - Non-Smoking
    Twin - Non-Smoking
    ...
    • Room size: 16 m²/172 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Triple Smoking
    Triple Smoking
    ...
    • Room size: 16 m²/172 ft²
    • City view
    • 2 semi double beds and 1 bu...
    Enter dates to see prices

    What people love about Hotel Relief Sapporo Susukino

    • 9.6
      Exceptional
      Staff 

      "Friendly and helpful staff, comfortable room equipped with useful facilities."

      Joyce

      |

      July 9, 2018

    • 10.0
      Exceptional
      Location

      "Easy access to subway station and having pay car park opposite the hotel."

      Pimpisa

      |

      August 24, 2016

    • 8.4
      Excellent
      Cleanliness

      "The room was clean with plenty of amenities and the bed was comfortable."

      Adrian

      |

      August 28, 2017

    Property ranking|Compared to 3,183 Sapporo properties
    See all rankings
    Cheapest price score
    Review score - United States
    8.9/10
    Room comfort score
    8.2/10
    Value for money score
    8.4/10
    Better than
    99
    %
    of Sapporo properties
    Better than
    98
    %
    of Sapporo properties
    Better than
    97
    %
    of Sapporo properties
    Better than
    96
    %
    of Sapporo properties
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    More about Hotel Relief Sapporo Susukino

    More about Hotel Relief Sapporo Susukino

    8.8
    Excellent

    "Awesome location - just stops away from Sapporo and very nea..."

    Jie S.

    |

    July 23, 2018

    Description

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    Most talked about facilities

    Breakfast
    10 mentions
    Housekeeping
    10 mentions
    Internet
    3 mentions
    Food & Dining
    2 mentions

    What they offer

    8.4
    Excellent
    Breakfast

    "A great pancake breakfast with free refills on juices and re..."

    Adrian

    |

    August 28, 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    VERY FANCY
    No additional information available

    Nearby restaurants

    Japanese cuisine
    Japanese cuisine
    Noanohakobune
    160 m Japanese
    Unagi no Wada
    190 m Japanese
    Hokkaido Yakiniku Susukino Jingisukan Main Store
    190 m Japanese
    American cuisine
    American cuisine
    Finch of Amazing Diner
    520 m American, French, Japanese
    Charcoal Grilled Beef Hakusan's
    590 m American, Japanese
    Sapporo Butaya Marusanhachi
    620 m American, Japanese
    Asian cuisine
    Asian cuisine
    Menkoi Makishimu
    80 m Asian
    Ramen Toki No Ie
    130 m Asian
    Ganso Tsukemen Hosokawa
    460 m Asian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

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    Some helpful facts

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    Reviews of Hotel Relief Sapporo Susukino from real guests

    Overall rating
    8.4
    Excellent
    From 3039 reviews
    8.7Service
    8.6Cleanliness
    8.3Facilities
    Agoda Reviews (585)Booking.com Reviews (2454)
    Rating via Agoda8.4
    /
    10
    Cleanliness8.6
    Facilities8.2
    Location8.2
    Room comfort and quality8.2
    Service8.7
    Value for money8.4
    High score for Sapporo
    Rating
    9+ Exceptional (117)
    8-9 Excellent (68)
    7-8 Very Good (64)
    6-7 Good (19)
    <6 Below Expectation (20)
    Time of the year
    Mar - May (53)
    Jun - Aug (72)
    Sep - Nov (69)
    Dec - Feb (94)
    All guests (585)
    All room types
    All languages

    Show reviews that mention 

    Showing 288 verified guest comments
    12345
    8.0
    Excellent
    andy from Malaysia
    Couple
    Deluxe Double Smoking
    Stayed 2 nights in June 2019

    We stay at deluxe double, room was big. ”

    Hot onsen have separated time for male n female entry because is sharing the same onsen. The room abit noisy because can hear next room sound(using bath room) location was good all walking distance to tourist attraction.

    Reviewed June 12, 2019

    Dear Andy, Thank you so much for the wonderful review and for the detailed feedback on your recent stay with us. It was pleasure to have you as a guest of us and your positive feedback will be shared with our entire team and which helps to encourage them to further towards achieving excellence. You loved our location and found room to be large also you enjoyed with our hot spa services it is really pleased to hear. We are very sorry for your inconvenience caused by noise of another room. It is very important feedback for us. I noted your feedback with seriously and I discuss with concern team about it. I have hoped concern team take it as suggestion and make change on current situation like setup the sound proof system in room. Again thank you for your suggestive comment we have hoped that you will give us chance to prove that your suggestions had been implemented and we meet up to your expectation. We are looking forward to welcoming you again. Best regards; Pandey

    Show more
    Hotel Relief Sapporo Susukino
    6.0
    Wendy from Malaysia
    Solo traveler
    Double Room with Small Double Bed - Single use - Non-Smoking
    Stayed 1 night in March 2019

    Above average”

    it's near to the shopping walk place so it's ok and easy to find food but there is no public transport around so I mainly depend on walking

    Reviewed July 21, 2019

    Dear Guest, Thank you for taking the time to share experience. It was pleasure to get you as our guest and your feedback will be shared with our entire team and which will encourage them to further strive towards achieving excellence. With our location being within walking distance to restaurants areas which make enjoyable trip of our valued guest. In walking distance from hotel available bus stop and subway station which helps our entire valued guest to easily accessible in most of the tourist destination. We are sad to hear that you didn’t get public transportation during your stay with us. Actually here is no problem of public transportation within 5 minute walking distance our valued guest can get to subway station (Train) by subway easily can travel wherever want to go. Please accept our sincere apologies for our poor communication to guest to deliver information which makes easy to visit this area. we looking forward to see you again in near future ! Best Regards,

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    Hotel Relief Sapporo Susukino
    8.0
    Excellent
    Nattanon from Thailand
    Couple
    Small Double Non-Smoking
    Stayed 2 nights in April 2019

    Nice hotel”

    Pros - We choose the small room and the price is very very cheap compre with the quality you get and compre with other hotel (This is the reason why I select this hotel and they don't disappoint us) - Staff is nice and feel welcome - Room is clean with all facilities provided. - They provided breakfast witb cheap price (optional) Cons - Location : I think it's far and hard to access compare with other hotel because they located between 2 subway station (Susukino and Nakajimakoen station) which 3-4 block of street away from each station - Public bath is alternative use between male and female by timing. The time is not good for male but I think there is no problem with female (Female around 9-11:30 pm, Male after midnight) and it's too small for all guests in the hotel

    Reviewed April 14, 2019

    Dear Guest, Thank you for the review of your recent stay with us. It was a pleasure to receive your positive scores in our overall service and accommodations. It is always great to hear we are meeting the expectations our guests have come to expect and deserve. We will continue to strive for excellence in service as we are always looking for ways to improve our guest experience. We would like to apologize for you couldn't feel comfortable in case of time table of Hot Spa. Our valued guest can use hot spa each gender three times in one night stay if our guest reach in hotel early. Hot spa time is in rotation based on gender. We didn’t feel that while make time table of hot spa. We note your valued comment and discuses about best possibility on case of hot spa time. Hope in next visit our valued guest can enjoy there in suitable time. We look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Thank you! Front Desk,

    Show more
    Hotel Relief Sapporo Susukino
    10.0
    Exceptional
    Mikyong from United States
    Couple
    Small Double Non-Smoking
    Stayed 6 nights in March 2019

    Great value hotel”

    This was our second time at this hotel. It is a 5 minute walk from Nakajimakoen Station, which was super convenient. Rooms are a little small, but if you're only going to be there to sleep, it isn't a big deal. Rooms are kept super clean and the staff are really friendly. The onsen was a big plus, but this time around, the water was really chlorinated. They offer a deal if you choose not to have your room cleaned every day, you can get a free bottle water, drink, or beer. My husband and I chose beer and got 6 Sapporos for the 3 nights we didn't get our rooms cleaned.

    Reviewed April 02, 2019

    Dear Guest, Greeting from Hotel Relief Sapporo Susukino! First allow us to thank you for taking the time to share your comments about your recent stay with us. We are glad to hear that you found the clean rooms, hot spa with good space as well you experienced our associates to be friendly and professional. As well you loved what we provided you Sapporo beer against room clean. We want to inform to our valued guest that, if our valued guest chose no room clean plan we provide beer/mineral water/ amenity or extend check out time. In no room clean plan we collect the garbage from room and change the towels between 12:00 to 3:00pm, No room clean plan is apply to those guests who stay with us two or more nights. We knew our valued guest little unsatisfied on case of hot spa time table we apologize for that. We have only one place of hot spa for both genders that’s why it need divide by time table. we look forward to your return visit. Best Regards, Front Desk, Pandey

    Show more
    Hotel Relief Sapporo Susukino
    9.6
    Exceptional
    Cindy from Malaysia
    Couple
    Small Double - Smoking
    Stayed 3 nights in February 2019

    Its a wonderfull stay”

    Hotel rooms are comfortable though it's a bit small for 2 person. Don't worry if u have not rent any wifi from the airport as this hotel provides mobile phone with internet in the room. Its free for guest to use and can bring it out with so you can use the google map or to find any nearby attraction. There is a foreign staff who can speak english. Hotel staff are always helpful if we need anything. Overall we really love this hotel. Thank you Relief Hotel.

    Reviewed February 23, 2019

    Dear Cindy, Thank you for your stay in our hotel (Hotel Relief Sapporo Susukino).Also thank you very much for your time, to write wonderful reviews on your resent stay with us. Thank you very much you felt comfortable by our mobile phone service. Our objective to provide mobile phone on your stay is that makes help to find location and you can all over Japan. We are happy by heard that, you utilized fully that service. We believe by that reviews you will chose us in your next visit also and you will recommend us to your friends and relatives. Thank you! Front Desk, Pandey

    Responded March 15, 2019
    Hotel Relief Sapporo Susukino
    10.0
    Exceptional
    Calvin from Singapore
    Solo traveler
    Standard Single Room Smoking
    Stayed 1 night in November 2018

    Friendly staff, nice hotel”

    It was a good night stay here... the staff was friendly and nice. It was worth my money for a solo traveller. Easy walk to the nearest train station. Only thing was, I didn't get the chance to try the hot bath... Cos it was alternate time between men and women. I would stay here again when I visit sapporo next time...

    Reviewed November 24, 2018
    6.0
    Chi from Hong Kong
    Couple
    Double - Non-Smoking
    Stayed 1 night in June 2019

    Above average”

    Some dirty found on carpet in a room

    Reviewed June 30, 2019

    Dear Guest, Greetings from Hotel relief Sapporo Susukino! Firstly allow us to thank you for your stay with us on your recent visit of Sapporo Japan and important time to share your experience. It was pleasure to get you as a guest and your genuine feedback makes us alert and make sincere to deliver our services. We are extremely sorry for your inconvenience please except our sincere apologies for any inconvenience. We are taking seriously to your comment and we discussed about it with our housekeeping team. We want to make assure that we will strive to improve our services and also want to make assure it will not happen again ever on your next stay. We hope you allow excuse us and give us chance to serve again and we meet expectation in your next visit. We look forward to see you again in near future. Best Regards, Pandey

    Responded July 13, 2019
    Hotel Relief Sapporo Susukino
    10.0
    Exceptional
    Alexia from New Zealand
    Group
    Small Double Non-Smoking
    Stayed 1 night in June 2019

    Close to canal, Susukino”

    Great stay, was upgraded to 2 twin beds. Good location (close to Susukino), clean rooms, great staff. Travelled with my sister. Will recommend to family and friends.

    Reviewed June 19, 2019

    Dear Alexia, Greetings from Hotel Relief Sapporo Susukino! Thank you so much for the wonderful review and for the detailed feedback on your recent stay with us. We are delighted that you had a great stay and enjoyed our overall services. It is great to hear that you loved location, clean room and our associates are great. Your positive feedback is a great source of motivation for us and we strive to achieve higher standards of services. We are very happy to hear that you loved upgraded room which we provided you during your stay. Your appreciation about the hotel and the associates is very encouraging and motivating and I shall share this with the team. It was pleasure to have you as our guest and we have hope you will give us chance to serve again in near future. We look forward to see you in near future. Best Regards, Pandey

    Responded June 30, 2019
    Hotel Relief Sapporo Susukino
    9.6
    Exceptional
    Hui from Canada
    Couple
    Small Double Non-Smoking
    Stayed 2 nights in May 2018

    Good value for money, good location”

    Hard to find a hotel for this price in Japan. Rooms were tiny but clean. Staff were nice and spoke some english. Walking distance to restaurants/entertainment/shopping area but not right in the centre of it. Which means the area is more peaceful, especially during the day. Onsen available but different time slots for different genders. Bed and pillow were super hard so that was a bit of a letdown after my 48hr journey there.

    Reviewed May 23, 2018
    8.4
    Excellent
    Adrian from United Kingdom
    Business traveler
    Small Double Non-Smoking
    Stayed 1 night in August 2017

    Good choice near Nakajima Park ”

    A pleasant stay with friendly and helpful staff at check in along with a complimentary drink. I had heard from a friend that the breakfast was good and so I had breakfast (¥1,000 as it wasn’t included in my room rate). A great pancake breakfast with free refills on juices and really good coffee. The Hosui Susukino subway station is an easy 5-minute walk away. The room was clean with plenty of amenities and the bed was comfortable. Not a massive room but that’s pretty standard for Japanese hotels in this price range. A great choice for Sapporo!

    Reviewed August 28, 2017
    9.2
    Exceptional
    LI from Malaysia
    Couple
    Small Double Non-Smoking
    Stayed 2 nights in November 2016

    Location, cleaniness & spa”

    Easy access from Susukino & Nakajima Koen metro, less than 10min walk. From Nakajima Koen metro station, Exit 1, cross the road and walk toward La Mer building (words in red colour). Right turn after passby Ibis hotel. Direct bus to airport cost ¥1030/way. Big & good spa room.

    Reviewed November 18, 2016
    10.0
    Exceptional
    David from Philippines
    Solo traveler
    Small Double Room for 1 Person - Smoking
    Stayed 3 nights in October 2016

    Exceeded Expectations”

    Great value for money. Was quite hesitant at first because brand is not that popular. But room was surprisingly clean, new facilities, cozy, and staff were very helpful and kind. Also love the interior design and look of the lobby.

    Reviewed October 24, 2016
    8.8
    Excellent
    Lawrence from Canada
    Business traveler
    Small Double Room for 1 Person - Smoking
    Stayed 2 nights in October 2016

    A gem in one corner of the city”

    Location is great, right smack in downtown yet the hotel provides a quiet shelter from all the commotion. Breakfast (included in price) was awesome, with selections decided a day before from the menu on the front desk. Hot spa is a big plus, modern, clean, not too congested, with good hours assigned to both sexes. Excellent way to cap a busy day in the city. Two thumbs up!

    Reviewed October 07, 2016
    10.0
    Exceptional
    Stanio from Malaysia
    Couple
    Double - Non-Smoking
    Stayed 3 nights in February 2016

    Awesome Hotel”

    Hot Spa, Awesome Breakfast, Friendly Staff

    It was a great hotel, i think the hotel should get 4star hotel, this hotel basically have more than what we expect.. Especially the Hot Spa for free, it was like a cherry on top. We were so delighted for staying there for 3 nights. The lobby was aesthetically nice, our room was so cozy and fresh smell, the breakfast at the Very Fancy Pancake was extraordinary scrumptious. The other day I left my glasses at the hotel after I checked out, but the staff was kind enough to clean and keep it until me retrieved it on the next day. The stuffs were generally friendly and warmth, they were very helpful in giving us great input for our travel. Did I mentioned that they can speak English? 100% will check in for this hotel again for my next trip at Sapporo.

    Reviewed February 27, 2016
    8.7
    Excellent
    Cherry from Philippines
    Group
    Small Double Non-Smoking
    Stayed 5 nights in February 2016

    Location is a PLUS! ”

    location, english speaking receptionist

    We stayed in this hotel for 6 days 5 nights in time for the Sapporo Snow Festival 2016. The hotel was nicely located walking distance to Nakajimakoen subway and a 10mins leisure walk to Susukino. Sometimes we even walk as far as to Odori Park, yes it is doable, you just have to brave the frosty winter weather. Staff speaks good English too, especially the lady receptionist (forgot her name). Rooms are small, but its okay because this is normal when you're in Japan. There's a cafe in this hotel that serves delicious pancakes for bfast. Hotel lobby ambience is very nice too. Will definitely stay here again! Travelled as a group. Stayed from Feb 3-8, 2016.

    Reviewed February 16, 2016
    8.0
    Excellent
    ROLDAN from Philippines
    Couple
    Small Double Non-Smoking
    Stayed 5 nights in December 2015

    5-night stay”

    In-hotel spa, free coffee, location.

    Booked 5 nights for our new year vacation in Hokkaido. Check in was fast and efficient. The room was small for 2 pax, hard to move with luggage in the floor. Need to put them on the bed to unpack/pack. Food at their resto was good. Hotel is near the susukino entertainment district. Hotel is also near the nakajima subway station at the sapporo park. Overall pleasant stay. Enjoyed the hot barh/spa at the groundfloor and the free coffee at the lobby from 10am to 11pm.

    Reviewed January 08, 2016
    6.8
    Good
    Fei from Malaysia
    Couple
    Small Double Non-Smoking
    Stayed 2 nights in April 2019

    Good”

    Perfect place to stay as it is clean, near to city train station and the room room just nice for 2 person.

    Reviewed June 13, 2019

    Dear Fei, Greetings from Hotel Relief Sapporo Susukino! Thank you very much for your time to write wonderful reviews and stay with us on your recent visit of Sapporo Japan. It was pleasure to get you as our guest and your wonderful reviews will be shared with our entire team which helps to encourage striving for excellence. It is great to hear this you loved our location, overall services and accommodation. With our location being within walking distance to bus stop and subway station which helps to our valued guest to easily accessible in most of the tourist destination of Sapporo area. We are very hopeful by your wonderful comment to get you as a guest again and will get the chance to serve you. We look forward to see you again in near future! Best Regards, Pandey

    Responded July 14, 2019
    Hotel Relief Sapporo Susukino
    8.0
    Excellent
    Michelle from Philippines
    Group
    Small Double Non-Smoking
    Stayed 3 nights in January 2019

    Nice Location”

    The hotel was near the subway - just 3 minutes away from the station. It was clean and the staff were so nice and friendly. We would definitely stay here again when we come back to Japan.

    Reviewed January 19, 2019

    First of all thank you for your stay with us on your recent stay. Also thank you for the great review of our hotel (Hotel Relief Sapporo Susukino)! We work really hard to serve with best facilities, and we glad to see those efforts pay off on your last visit. We hope by seeing those reviews you will give chance to serve again. We look forward to seeing you again!

    Responded March 27, 2019
    Hotel Relief Sapporo Susukino
    9.6
    Exceptional
    Qinghua from United States
    Couple
    Small Double - Smoking
    Stayed 3 nights in December 2018

    Great stay”

    We've stayed here for three days but haven't got a chance to try its free onsen. Staff were helpful and friendly. Facilities are quite new. Walkable distance to Nakajima Koen.

    Reviewed January 04, 2019

    Dear Qinghua, Thank you for your stay in our hotel (Hotel Relief Sapporo Susukino). Also thank you for giving us feedback on your experience on your recent stay. We are sad after heard that you couldn't get the chance to enjoy on hot spa (onsen). We want that, our valued customer take all facilities which we have. Hope that it will fulfill in your next visit. We look forward to seeing you again. Thank you! Front Desk, Pandey

    Responded March 15, 2019
    Hotel Relief Sapporo Susukino
    9.6
    Exceptional
    Chiew from Malaysia
    Group
    Double - Non-Smoking
    Stayed 3 nights in August 2018

    Exceptional”

    overall is great, the building a bit old but satisfying :)

    Reviewed January 04, 2019

    Dear Guest, Greetings from hotel Relief Sapporo Susukino! Thank you for choosing us on your recent visit of Sapporo Japan. We appreciated you are taking time to share your experience of your recent stay with us. It was pleasure to receive your positive scores in our overall services and accommodations. It is always great to hear we are meeting the expectation of our guests have come to expect and deserve. We will continue to strive for excellence in service as we are always looking for ways to improve our customer experience. We hope to have another opportunity to serve you the next time you visit Sapporo Japan. Best Regards, Pandey

    Responded September 19, 2019
    Hotel Relief Sapporo Susukino
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    Hotel Relief Sapporo Susukino
    |Excellent 8.4
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Tanukikoji Shopping Street
    • Nakajima Koen Subway Station is within 0.22 km