Hotel Royal Chiao Hsi

No. 69, Wufong Road,, Jiaoxi Township, Yilan, Taiwan, 26247 - See map
Free Wi-Fi
8.9
Excellent
7.8% this month
/10
(4,049 reviews)See what guests said
Housekeeping12
Food & Dining9
Breakfast9
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Hotel Royal Chiao Hsi

"We booked the smallest room and it was still pretty large in size with a good sized seating area / living room for 2 adults & 1 child with a view over..."

Thomas - July 28, 2019

Western Style 2 Adults - Bed Hotel Royal Chiao Hsi
Lobby Hotel Royal Chiao Hsi
Lobby Hotel Royal Chiao Hsi
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Popular landmarks
Wufengchi Waterfall 670 m
Tangweigou Jiaosi Hot Spring Park 1.31 km
Jiaoxi Hot Springs Park 1.95 km
Jimi Square - Yilan Station 8.31 km
Lanyang Museum 8.95 km
King Car Kavalan Distillery 14.38 km
Yilan Luodong Forestry Culture Park 16.04 km
Luodong Night Market 16.9 km
National Center for Traditional Arts 17.19 km
Suao Cold Spring 27.13 km
Nearby landmarks
Paoma Historical Trail 260 m
Wufengchi Waterfall 670 m
Wufengqi Scenic Area 1.09 km
Wufongchi Waterfall 1.3 km
Tangweigou Jiaosi Hot Spring Park 1.31 km
Wufongchi Scenic Area 1.33 km
Sanctuary of Our Lady of WuFongCi 1.36 km
Jiaoxi Xietian Temple 1.42 km
Jiaoxi Bus Station 1.54 km
Red Yeast Museum 1.66 km
8.6

Excellent

Location rating score

Excellent location
ParkingFREE

This property is in high demand!

4 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Body thermometer
Daily disinfection in common areas
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
Doctor/nurse on call
First aid kit
What guests are saying:Read all 4,049 reviews
Exceptional reputation
Recommended by 95% of guests
Exceptional cleanliness
9.4 rating for cleanliness
Exceptional service
9.4 rating for service
Fantastic breakfast
92% positive mentions

Great service and friendly staff

Allen | December 22, 2019

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Hot spring bath

Your dates are popular among travelersUsers are booking a place in Yilan every 1 minutes on Agoda.com
Value for money8.3
Location rating8.6
Nearest airportTaipei Songshan Airport (TSA)
Distance to airport33.4 km

Rooms available at Hotel Royal Chiao Hsi

Exceptional
Room comfort & quality
9.1
Lanyang Plain View Japanese Style Room
Lanyang Plain View Japanese Style Room
...
  • Room size: 56 m²/603 ft²
  • City view
  • 3 futons
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Mountain View Japanese Style Suite
Mountain View Japanese Style Suite
...
  • Room size: 56 m²/603 ft²
  • Mountain view
  • 3 futons
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Quad Suite
Quad Suite
...
  • Room size: 62 m²/667 ft²
  • Balcony/terrace
  • 2 queen beds and 2 futons
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Deluxe Suite with Spa Bath
Deluxe Suite with Spa Bath
...
  • Room size: 115 m²/1238 ft²
  • Shower and bathtub
  • 1 king bed & 1 sofa bed
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Lanyang Plain View Western Style Twin Room
Lanyang Plain View Western Style Twin Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
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Family Suite
Family Suite
...
  • Room size: 63 m²/678 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
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Lanyang Plain View Western Style Room
Lanyang Plain View Western Style Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed
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Western Style 2 Adults
Western Style 2 Adults
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 king bed
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Western Style Twin Room
Western Style Twin Room
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 single beds
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Japanese-styled Quad Room
Japanese-styled Quad Room
...
  • Room size: 62 m²/667 ft²
  • 2 single beds
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What people love about Hotel Royal Chiao Hsi

  • 10.0
    Exceptional
    Staff 
    "Staff very caring and attentive especially in Zen Restaurant."

    CHOR | July 2, 2019

  • 9.2
    Exceptional
    "Everything is good enough to expect from a well-known brand;"

    VONG | August 19, 2019

  • 8.0
    Very good
    "DIY classes were nice little gift I brought back for my kid."

    Konnie | November 6, 2019

Property ranking|Compared to 1,273 Yilan properties
See all rankings
Review score - United States
9.3/10
Room comfort score
9.1/10
Room size
48 sqm.
Service score
9.4/10
Better than
99
%
of Yilan properties
Better than
96
%
of Yilan properties
Bigger than
95
%
of Yilan properties
Better than
93
%
of Yilan properties
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Overall rating:
8.9
Excellent
4,049 reviews
Cleanliness
9.4
Facilities
9.2
Location
8.6
Read all reviews >
What travelers say they love:
In-room is exceptionally well-maintained which is perfect at...
VONG from Macau
Couple
More about Hotel Royal Chiao Hsi

More about Hotel Royal Chiao Hsi

For travelers seeking a tranquil venue surrounded by a peaceful natural environment, this cozy hotel will surely be the ideal choice. Hotel Royal Chiao Hsi offers comfortable, contemporary guestrooms boasting modern amenities such as internet access, an in-room safe, and a television - ideal for guests seeking home-away-from-home accommodations. Also to be found at the hotel are shops, a cafe, a bar/pub, laundry service/dry cleaning, and a restaurant. After a day of work or exploring, massage treatments, a kids club, the gym, and outdoor thermal springs will help enhance the unwinding process. With such service and accommodations, no wonder this charming property has long been a favorite in Yilan for both business and leisure travelers.

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Most talked about facilities

Food & Dining
18 mentions
Breakfast
10 mentions
Housekeeping
10 mentions
Swimming Pool
5 mentions

What they offer

9.2
Exceptional
"The place and services arevery lovely , a lot of local visit..."

Sze | January 6, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Continental
Vegetarian

Restaurants on site

雲天自助餐廳
Cuisine:Asian, Chinese, European
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Hotel Royal Chiao Hsi from real guests

Overall rating
8.9
Excellent
From 4049 reviews
9.3Service
9.2Cleanliness
9.1Facilities
Agoda Reviews (2539)Booking.com Reviews (1510)
Rating via Agoda8.9
/
10
Cleanliness9.4
Facilities9.2
Location8.6
Room comfort and quality9.1
Service9.4
Value for money8.3
High score for Yilan
Rating
9+ Exceptional (501)
8-9 Excellent (203)
7-8 Very Good (125)
6-7 Good (36)
<6 Below Expectation (43)
Time of the year
Mar - May (220)
Jun - Aug (198)
Sep - Nov (236)
Dec - Feb (254)
Don't miss out!Users are booking a place in Yilan every 1 minutes on Agoda.com
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Showing 908 verified guest comments
12345
9.0
Exceptional
Jenny from Singapore
Group
Western Style 2 Adults
Stayed 2 nights in December 2011

Beautiful room, good food and great service”

Room design, hotel service, set dinner, in-room hot spring bath

Lovely hotel for a 2 to 3 day getaway. The staff has thought of everything you might need, from the little details like the heated toilet seats (excellent in winter), hot spring bath in the room, delicious complimentary snacks and drinks, and wonderful-smelling Harnn toiletries. The highlight was the set dinner which comes with the booking, which was absolutely delicious (I would recommend it over the buffet dinner, which was good but not as good as the set). However, there's not much to be done around the hotel if you're not the chilling out kind. The hotel has a regular shuttle to the Jiaoxi city but it's mainly filled with eateries and souvenir shops -- we were done checking out the streets in 45 minutes. But if all you want is a relaxing time in a beautiful hotel with excellent service, then Hotel Royal Chiao Hsi is highly recommended.

Reviewed December 12, 2011
9.6
Exceptional
Linda from United States
Family with young children
Quad Suite
Stayed 2 nights in July 2017

Relaxing Resort with family”

This was our 3rd visit to Royal Chiao Hsi Hotel in the past 10 years. We visited when our twins were 9 months old, 7 years old and now 10 years old. The hotel staff has always been attentive to our needs and anticipate kids' needs throughout each visit. We've always stayed in the Japanese suit with kids on futon beds. They are super comfortable and cozy, kids love them and I do too. Extra towels are brought in mid afternoon without asking each day. Their staff from house cleaning, DIY, pool and front desk are friendly and professional. They will go above and beyond to make sure your stay is enjoyable and meet your expectation. I love the fact that you can use the hotel facility before the room is available and after check out. The cost of the room definitely has gone up, but the room cost does include breakfast and dinner buffet each day. Their food quality has maintained above average over last 10 years compared to other hotels. After all, we do come back knowing their staff quality is excellent!

Reviewed July 29, 2017
9.0
Exceptional
Yong from Singapore
Couple
Western Style 2 Adults
Stayed 1 night in November 2011

Great, personalised service”

Staff were professional & paid fine atttention to details

We called up the hotel & found that they provided a shuttle bus from Taipei (Chiao Hsi Taipei hotel) for $500 Taiwan dollars per pax. When going up the shuttle, they made it a point to remember which luggage belonged to which guests. Upon arrival at the hotel, the staff also invited us all to take a seat while they checked in for us. This meant that none of the hotel guests had to queue up to check in. They remembered our faces very well for check-in. They even had our luggage brought up directly to our rooms upon check-in. There was also a DVD free-rental service which you could request for the catalogue from the reception counters. Max 2 DVDs allowed each time. We chose 2 movies; 1 in English, 1 in Chinese. As we wanted a fuss-free trip back to Taipei, we also booked the hotel return shuttle back to Taipei. This had to be done at least 1 day in advance beforehand & at $500 Taiwan dollars per pax. There were 2 shuttle timings 11.15am or 2.30pm. We opted for the earlier slot, as we still had other sightseeing to do in Taipei. Hotel check-out was 11am. For those who wanted to continue using the hotel hotspring facilities etc after checking out, they were free to do so.

Reviewed December 12, 2011
8.8
Excellent
cathyichia from United States
Group
Quad Suite
Stayed 1 night in October 2017

Excellent service”

Great hotel to stay for relaxation. Recommend this for group of friends or family. The staff were friendly and professional. The food quality is above average and with a wide selection of food. The air conditioning for my room either it was too cold when it was turn on or it was hot when it is off. I recommend not to use the spa facilities during peak hours since it would be crowded with people. As for my stay this time it doesn't feel like I am getting much out of what you pay for. My previous stay here at Hotel Royal Chiao Hsi was a much better experience.

Reviewed November 02, 2017
8.7
Excellent
Lin from Taiwan
Family with teens
Mountain View Japanese Style Suite
Stayed 2 nights in December 2011

Hotel Royal Chiao Hsi”

wonderful views and great near-by other visiting locations

This is the first time we visited Ilan and stayed at Hotel Royal Chiao Hsi. We enjoyed the stay there, the service were great and people were kind. The Japanese Suite made our stay enjoyable. Dinning was great and the other programs were also very outstanding.

Reviewed January 08, 2012
9.0
Exceptional
ONG from Singapore
Couple
Western Style 2 Adults
Stayed 1 night in October 2012

High standard hotel with excellent service”

Buffet breakfast and dinner including in room rates

Superb service Nice, large and clean rooms Spring water hot spa was good and relaxing Good facilities Hotel provides free shuttle to/from Chiao Hsi Train station (call to book in advance)

Reviewed November 06, 2012
7.6
Very good
Chi from Taiwan
Couple
Western Style 2 Adults
Stayed 1 night in March 2018

Good place to relax and enjoy hot spring but does not worth the price”

Good location, it is slightly away from the noisy and crowdy Chiao Hsi downtown and closer to the mountain. Very clean and nice facility. Staff members are just doing their job instead of taking extra good care of you (Don't make you feel warm). Buffet breakfast and dinner is excellent. Room is clean and comfortable. However, the price is too high, given that the service is not excellent and the view from your room is also not 5-star, I think this hotel is overpriced.

Reviewed June 20, 2018
9.0
Exceptional
oh from Singapore
Group
Western Style 2 Adults
Stayed 1 night in February 2013

Amazing and Beautiful Hotel!”

Onsen, hot spring, food !

Beautiful hotel and great service! The scenery surround the hotel is breathtaking! The Air is crispy clean! U dun even feel like u are in Taiwan! its Heaven on Earth! The room are just equally amazing and superb clean, the bed are so comfortable u just feel like sleeping on it after having a great time in the hot spring. The service is great except that it is very crowded and they tends to forget yr orders. I rem once i had some Sake in the lobby and wanted the balance of sake to bring it to my room, while i was waiting for my sake to arrive in my room, to my horror i was told all the service staffs from the lobby bar had went home! Well i still get my sake after waited for more than 30 mins. No apologies from the staffs thou. However, i am still overall please with everything. I went with my mother, as this is our first time in Yilan Jiaosi it is definitely worth it ! I will be back and still stay at this hotel!

Reviewed March 04, 2013
9.3
Exceptional
Ng from Singapore
Family with young children
Western Style 2 Adults
Stayed 2 nights in August 2015

We felt like royalty!”

Very good service standards, beautiful and well equipped rooms, excellent on site facilities

We had an amazing time at Hotel Royal! The service standards from the staff are top notch and we were made to feel very well taken care of from the point of arrival. You can really just stay within the hotel compound throughout the stay as there are so many activities and facilities. But if you are feeling adventurous, you can also venture to the nearby waterfalls and take in the breathtaking view. We left some items behind during check out and the staff were so considerate to mail it back to us. We love everything about Hotel Royal and highly recommend this property!

Reviewed August 05, 2015
9.6
Exceptional
Thomas from Hong Kong
Family with young children
Western Style 2 Adults
Stayed 2 nights in July 2019

Exceptional”

We booked the smallest room and it was still pretty large in size with a good sized seating area / living room for 2 adults & 1 child with a view overlooking Yilan. The lobby was huge with a generous space to host a range of activities for kids. The pool & hot water baths were lovely. Staff were very friendly. The buffet & set meals were both fantastic. Large gift shops & activities were planned throughout the day by the hotel. The recreation area can get packed at times, but it had a lot of diversity from pool, ping pong for adults and a sand pit for kids. Will definitely return again. Thanks for a lovely stay.

Reviewed July 28, 2019

Dear guest, thank you very much for your kind feedback about our team. It was a great pleasure having you with us and we hope that you will return soon for your next visit! Best regards, Hotel Royal Chiaohsi(EOMD)

Responded August 02, 2019
Hotel Royal Chiao Hsi
10.0
Exceptional
Timothy from Hong Kong
Family with young children
Western Style 2 Adults
Stayed 2 nights in December 2018

We really enjoyed our stay with the grandparents and our 2 year old. The buffet was great. ”

It was a great stay. Weather was not great so we spent one full day indoor, there were lots of books and children play area. On the sunny day, we hired a car to take us to meihua lake and some farms. Yilan is so great family trip! I highly recommend this hotel esp if you’re travelling with young child.

Reviewed December 12, 2018

Dear Timothy, thank you so much for your lovely words about your recent stay in our hotel. We are delighted to hear that you enjoyed your days in Yilan and especially with us. We will pass on you compliments to our team who will be delighted to hear that they are doing a good job. Hope to have you with us soon again! Best regards, Hotel Royal Chiaohsi(EOMD)

Responded December 13, 2018
Hotel Royal Chiao Hsi
6.7
Good
Hsiang from Taiwan
Couple
Western Style 2 Adults
Stayed 1 night in January 2013

Good introduction for room service and good restau”

Good service

The one of famous hotel on Chiao Hsi but its not my expectation, its not deserved. I supposed the room rate is higher than others. Its nice place and quiet but it seems crowded of people inside and make more noisy. The swimming pool is too small and the facility is not safety for kids.

Reviewed February 04, 2013
6.8
Good
Linda from Singapore
Couple
Western Style 2 Adults
Stayed 1 night in November 2019

Branded but dated hotel”

Room is huge but poorly designed. Toilet is so small that a big size guy will have to squeeze in carefully. Bed is on a platform with little walking space on both sides, therefore not friendly for elderly or people with mobility problem. Hotspring tub in room is smaller that many of the other hotels in Jiaoxi. Outdoor spa was disappointing with only a few spa pools and a swimming pool but the environment is very nice and relax. Big buffet breakfast and dinner with many varieties so it is great for people who enjoy food. Dinner time is divided into two time slots. First slot from 5.30pm and second seating at 7.30pm on a first come first serve basis. The Royal bakery is very popular and their breads sell out fast. They sell a macadermia nut nougat candy which is really good and great for gift. On the whole, if you have deep pocket, this place is worth a stay Buffet breakfast and dinner were good with many varieties. Take note that there are two time slots for diinner, from 5

Reviewed November 13, 2019

Dear guest, thank you so much for your valuable feedback about your stay with us. We sincerely apologize that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the qualities of services offered to all our guests. Thank you for staying with us, and we look forward to another chance to serve you. Best regards, Hotel Royal Chiaohsi (EOMD)

Responded November 16, 2019
Hotel Royal Chiao Hsi
8.4
Excellent
Cecile from France
Group
Mountain View Japanese Style Suite
Stayed 1 night in November 2017

Excellent”

Hotel is v nice contemporary design with Japanese character. Different levels of infinity pool and onsen baths are beautifully laid out with sweeping view of Yilan plain and hills...authentic traditional Japanese onsen GREAT!

Reviewed November 16, 2017
10.0
Exceptional
Chris from Canada
Couple
Western Style 2 Adults
Stayed 2 nights in June 2012

Lovely hotel and service with a smile”

nice hot springs, good service, good food

we spent two nights in the hotel (sunday and monday night). we found weekend is filled with families with children and our monday stay was very pleasant with only 50% of people we encountered on sunday. we tried the buffet and set dinners, both are great. the breakfast buffet and the japanese breakfast are very good as well, up to 5 stars hotel standard. the hot springs are great, they are comparable to those in japan. the hotel is also full of activities for their customers, young and old. we took the shuttle bus to and from the train stations, the drivers were very polite and helpful. we took the shuttle bus back to taipei main station at the end of the trip, and it only costs us which is the same costs as the train but more comfortable and quicker ( 1 hour vs 1 hr 45 minutes by train). the hostess show us the room also blew us tea while explaining the room features to us. very nice. i would recommend this to friends and come back to visit again.

Reviewed June 10, 2012
9.6
Exceptional
Linda from United States
Family with young children
Western Style 2 Adults
Stayed 1 night in July 2017

Perfect family resort with kids”

This was our 3 time staying at the hotel in the last 10 years. Our children were 9 months old on our first visit, 7 years old on our 2nd visit and 10 years old this trip. Each time we find the hotel staff extremely professional and friendly. They always take care excellent care of us. We adults and kids enjoy their DIY projects, game room access, pools and hot springs, and the food. Kids love falling asleep in the most comfortable futon mattresses end of the day. We truly enjoy all the amenities at the hotel and the welcoming staff. During our 2nd visit, I lost my diamond earrings and didn't even know it. We had just left the hotel and on the train home. Housekeeping called and informed me that they found my earrings and as promised I received them in the mail the very next day. I can't thank them enough for their honesty and efficiency of returning lost items.

Reviewed April 09, 2018
8.4
Excellent
Wing from Hong Kong
Group
Quad Suite
Stayed 1 night in December 2016

Nice Hotel and good for relaxing”

Convenience, with Hotel shuttle from Taipei and to Yilan Train station. Lots of programs/entertainment organized by the hotel. Food is nice and staffs are professional.

Reviewed December 22, 2016
10.0
Exceptional
Chui from Singapore
Group
Western Style 2 Adults
Stayed 1 night in March 2012

Absolute luxury!”

Very comfortable room and incredible hotsprings park

There were 8 adults and a 14 month baby in our group. We booked 3 Western Suite Mountain View rooms and 1 Japanese Suite Mountain View room. Simply WOW! Both rooms were just so comfortable and luxurious. We loved the private bath tub in the room that allowed us to have our own hot-springs bath in our privacy. We had a lot of fun in the hot-springs park - different types of hot-springs pools but we have to dip in with swim suits. For those who like outdoor baths with no swim suits, there are hot-springs areas in the hotel that are gender-specific. Buffet spread dinner was simply marvelous. We loved the cider vinegar and all the fresh Taiwanese fruits served. The air is so fresh and crisp. We will come back to this hotel when we travel to Taipei. From Taoyuan, we booked a car and drove with the help of a GPS. Took us about 1.5 hours. Drive was very beautiful - mountains, valleys and tunnels.

Reviewed March 23, 2012
10.0
Exceptional
Chui from Singapore
Couple
Mountain View Japanese Style Suite
Stayed 1 night in March 2012

Best Hotel in Yilan County”

everything!

We booked the Japanese Suite Mountain View room. Very comfortable and luxurious. The bed is on the floor, but yet, very easy for us to sleep! We loved the private bath tub in the room that allowed us to have our own hot-springs bath in our privacy. We had a lot of fun in the hot-springs park - different types of hot-springs pools but we have to dip in with swim suits. For those who like outdoor baths with no swim suits, there are hot-springs areas in the hotel that are gender-specific. Buffet spread dinner was simply marvelous. We loved the cider vinegar and all the fresh Taiwanese fruits served. The air is so fresh and crisp. We will come back to this hotel when we travel to Taipei. From Taoyuan, we booked a car and drove with the help of a GPS. Took us about 1.5 hours. Drive was very beautiful - mountains, valleys and tunnels. Staff were simply out to please us!

Reviewed March 23, 2012
10.0
Exceptional
Ailing from Singapore
Group
Mountain View Japanese Style Suite
Stayed 1 night in December 2018

Worth the extra money”

Stayed here one night with my mother and elderly grandmother. Hotel room was very clean and well appointed - japanese style room with beautiful mountain view. We enjoyed the ladies private onsen very much. The room charge included dinner and breakfast which were buffet style. Dinner selections were the usual, nothing remarkable but breakfast was much better. Staff were very polite and professional. Beautiful hotel grounds, very spacious and luxurious.

Reviewed December 25, 2018

Dear guest, thank you so much for your kind feedback about your recent stay in our hotel. We are delighted to hear that you enjoyed your days with us. We will pass on your compliments to our team who will be delighted to hear that they are doing a good job. Looking forward to welcome you again soon. Best regards, Hotel Royal Chiaohsi(EOMD)

Responded December 25, 2018
Hotel Royal Chiao Hsi
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  • Excellent location
  • Wufengchi Waterfall
  • Jiaoxi Bus Station is within 1.54 km
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