This property is in high demand!
3 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2024.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
![Front desk [24-hour]](https://pix10.agoda.net/property/8885/0/bf155cc4a20be8759e16717b2f90deaa.jpeg?ce=0&s=1024x768)
Check in process was very smooth and fast.
- Guests have rated this property 9.3/10 on cleanliness
Exceptional housekeeping services and very detail-oriented.
- This neighborhood is preferred by frequent travelers. Properties here...
The location is so convenient for traveler, recommended!
- Airport transfer available at additional charge. To request, check the...
- To help our travelers make informed and safe travel decisions, Hygiene...
Free Wi-Fi
Swimming pool
Car park
Spa
Front desk [24-hour]
Fitness center
Restaurants
Massage
3 travelers have booked today.
Based on 6,369 verified reviews
9.3
9.3
9.3
8.8
8.7
8.7
Nearest transportation options
•
Zhongshan Metro Station is within 0.27 km
•
Shuanglian Metro Station is within 0.51 km
Location rating score
There are 297 places in walking distance!
| Value for money | 8.7 |
| Location rating | 9.3 |
| Nearest airport | Taipei Songshan Airport (TSA) |
| Distance to airport | 3.1 km |
Based on 5587 reviews from verified travelers
Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 meet our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes equipped with staff trained in safety protocol, temperature check for guests and staff, first aid kit, and body thermometer for further safety measures and hygiene protocols.
The average travel time to get from Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 to the airport is 45 minutes, but please bear in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.
While residing at Hotel Royal-Nikko Taipei-Renewal Open OCT 2024, start off your vacation by exploring the nearest attractions that are within walking distance to the property which include Royal Bakery-Hotel Royal Taipei, Yulinxin Tea Garden, and Yaoyang Chahang.
While remaining at Hotel Royal-Nikko Taipei-Renewal Open OCT 2024, take pleasure in your evening or night out at Rev-Now, Brown Sugar Bar, and 7th Japanese Bar to get the most out of your nightlife.
Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 was built in 1984.
The average room rate for Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 in the past month is 9025.98 TWD, compared to city's average of 3518.55 TWD.
Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 supports up to 6, with payment card options such as Visa, UnionPay, American Express, and MasterCard.
74.0% of our verified visitor critiques have given an optimistic review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 down in the review section.
76.0% of our verified customer evaluations have given an optimistic review and comments about this property's food. You can look up on more detailed customer reviews, and comments for Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 down in the review.
Verified families with older children that have stayed at this property have given Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 an average rating of 8.9. You can look into more descriptive customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.
The nearest airport to Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 is Taipei Songshan Airport, 3.0 km away.

Experience Luxury and Elegance at Hotel Royal-Nikko Taipei - Opening October 2024
Discover the newly renovated Hotel Royal-Nikko Taipei, a distinguished 5-star retreat set to reopen its doors in October 2024. Perfectly situated just 45 minutes from the airport, this elegant hotel offers seamless access to Taipei’s vibrant city life while providing a tranquil oasis for relaxation. Originally built in 1984 and meticulously renovated in 2024, the hotel seamlessly blends timeless charm with modern sophistication, ensuring an exceptional stay for every guest.
Boasting 202 beautifully appointed rooms, Hotel Royal-Nikko Taipei caters to both leisure and business travelers seeking comfort and convenience. Check-in begins at 3:00 PM, with guests encouraged to check out by 11:00 AM, allowing ample time to enjoy all the hotel’s luxurious amenities. The hotel warmly welcomes families, offering a child policy that allows children aged 6 to 12 to stay free of charge, making it an ideal destination for memorable family getaways in the heart of Taipei.
Relax and Rejuvenate at Hotel Royal-Nikko Taipei's Premium Wellness Facilities
Experience ultimate relaxation at Hotel Royal-Nikko Taipei with our luxurious massage services, designed to soothe your body and mind after a day of exploring the vibrant city. Our expert therapists offer a range of massage treatments tailored to your needs, ensuring a rejuvenating experience that leaves you refreshed and revitalized. Complement your wellness journey with our tranquil sauna facilities, where you can unwind in a serene environment, release tension, and enhance your overall well-being. Whether you're seeking a moment of calm or a revitalizing escape, our entertainment amenities are perfect for enhancing your stay in Taipei.
Unwind and Stay Active at Hotel Royal-Nikko Taipei’s Premier Sports Facilities
Experience the perfect blend of relaxation and fitness at Hotel Royal-Nikko Taipei, set to reopen in October 2024. Guests can maintain their active lifestyle at the state-of-the-art fitness center, equipped with modern exercise machines and free weights, offering a comprehensive workout experience for all fitness levels. Whether you're an early riser or an evening exerciser, the well-appointed gym provides a welcoming space to energize your day amidst the vibrant cityscape.
After a vigorous workout or a day exploring Taipei, unwind by taking a refreshing dip in the outdoor pool. Surrounded by lush greenery and a serene environment, the outdoor pool offers a tranquil retreat where you can relax, soak up the sun, and enjoy spectacular city views. It’s the perfect spot to cool down, rejuvenate, and make the most of your stay at this stylish hotel, combining comfort with active leisure in the heart of Taipei.
Exceptional Convenience Facilities at Hotel Royal-Nikko Taipei-Renewal Open OCT 2024
Experience seamless comfort and convenience during your stay at Hotel Royal-Nikko Taipei. Guests can enjoy the ease of 24/7 room service and efficient laundry and dry cleaning services, ensuring your wardrobe stays fresh and ready. For added peace of mind, safety deposit boxes are available, allowing you to securely store your valuables. Our dedicated concierge team is always on hand to assist with sightseeing tips, reservations, and personalized services, making your visit effortlessly memorable.
Stay connected and productive with complimentary Wi-Fi available throughout the hotel, including all guest rooms and public areas. For your convenience, luggage storage and daily housekeeping services are provided, ensuring a tidy and organized stay from check-in to check-out. Whether you're here for business or leisure, Hotel Royal-Nikko Taipei offers a comprehensive range of facilities designed to make your stay as comfortable and hassle-free as possible.
Seamless Transportation and Convenient Access at Hotel Royal-Nikko Taipei-Renewal Open OCT 2024
Experience effortless travel with the hotel’s comprehensive transport facilities designed to make your stay in Taipei truly enjoyable. Guests can take advantage of the convenient airport transfer service, ensuring a smooth and stress-free journey from the airport to the hotel. Whether you're arriving early or departing late, this service provides peace of mind and saves valuable time. For those eager to explore the vibrant city, the hotel also offers organized tours, allowing you to discover Taipei’s top attractions with ease and expert guidance.
In addition, Hotel Royal-Nikko Taipei is equipped with a reliable taxi service, providing quick and comfortable transportation around the city and beyond. For guests arriving by car, the hotel features an onsite car park, offering secure and accessible parking options. These transport facilities collectively ensure that your travel needs are well taken care of, allowing you to focus on enjoying your stay in Taipei to the fullest.
Luxurious Comfort and Modern Amenities at Hotel Royal-Nikko Taipei-Renewal Open OCT 2024
Experience the perfect blend of comfort and convenience in the elegantly designed rooms of Hotel Royal-Nikko Taipei. Each room is equipped with efficient air conditioning to keep you cool and comfortable throughout your stay. Relax in plush linens and towels, and enjoy the privacy provided by blackout curtains that ensure restful nights. Guests can unwind in the separate living room, offering a spacious and inviting atmosphere.
Enhance your stay with a range of thoughtful amenities, including a television with satellite and cable channels, a hair dryer, and a selection of toiletries. Savor complimentary instant coffee and tea, or indulge in the mini bar and refrigerator for added convenience. Additional conveniences such as a daily newspaper, complimentary bottled water, bathrobes, and a coffee/tea maker make your stay truly enjoyable. Whether you're here for business or leisure, the well-appointed facilities ensure a comfortable and memorable experience.
Exquisite Dining Experience at Hotel Royal-Nikko Taipei-Renewal Open OCT 2024
Discover a delightful array of dining options at Hotel Royal-Nikko Taipei, where culinary excellence meets convenience. Start your day with a sumptuous breakfast buffet, featuring a diverse selection of international and local flavors to energize your morning. For a more relaxed meal, guests can enjoy a continental breakfast served in the comfort of their rooms or visit the cozy coffee shop for freshly brewed coffee and light snacks throughout the day.
Our hotel also offers an elegant restaurant, perfect for savoring exquisite dishes crafted with fresh ingredients and culinary artistry. Whether you're dining in or opting for the convenience of room service, our attentive staff ensures a memorable dining experience. Daily housekeeping maintains a pristine environment, allowing you to relax and indulge in your culinary journey with ease and comfort during your stay.
Elegant and Spacious Room Options at Hotel Royal-Nikko Taipei-Renewal Open OCT 2024
Discover a diverse range of beautifully appointed rooms at Hotel Royal-Nikko Taipei, designed to cater to every traveler's needs. Choose from the stylish Superior Double Room featuring 26 square meters with a comfortable Queen Bed, or indulge in the expansive Premier Suite, offering 38 square meters with a Double Bed or Twin configurations. For those seeking ultimate space and luxury, the Corner Suite provides an impressive 65 square meters with a King Bed, perfect for a more indulgent stay. Additionally, guests can select from a variety of Deluxe and Premier rooms, including options with VIP Lounge access, ensuring a blend of comfort, style, and exclusivity.
Booking your stay through Agoda guarantees you the best prices available, making your trip more affordable and stress-free. With a seamless booking process, you can secure your preferred room type effortlessly, allowing you to focus on enjoying your time in Taipei. Whether you're traveling solo, as a couple, or with family, these thoughtfully designed rooms offer the perfect sanctuary for your visit.
Discover the Vibrant Heart of Taipei: Zhongshan District
Nestled in the bustling heart of Taipei, Zhongshan District is a lively hub where modernity meets tradition. Visitors can explore a blend of sleek shopping malls, historic landmarks, and vibrant night markets that offer an authentic taste of Taiwanese culture. The district is renowned for its stylish boutiques, international restaurants, and chic cafes, making it an ideal destination for both shopping enthusiasts and food lovers alike.
Beyond its commercial appeal, Zhongshan District boasts beautiful parks and cultural sites that provide a peaceful escape from the urban buzz. The nearby Taipei Fine Arts Museum and the historic Zhongshan Hall showcase Taiwan’s rich artistic and political history. With its convenient location and diverse attractions, Zhongshan District offers a dynamic experience that captures the essence of Taipei’s cosmopolitan spirit, making it a perfect base for exploring the city’s vibrant life.
Easy Transportation from Taipei's Airports to Hotel Royal-Nikko Taipei-Renewal Open OCT 2024
Traveling from Taipei's airports to the luxurious Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 is both convenient and straightforward. If you're arriving at Taoyuan International Airport, the primary gateway for international travelers, you can opt for the Airport MRT. The MRT offers a direct and efficient route, taking approximately 35-40 minutes to reach Taipei Main Station, which is just a short taxi or metro ride away from the hotel. Alternatively, private airport shuttles and taxi services are readily available, providing a comfortable and direct transfer to the hotel’s doorstep.
For travelers arriving at Taipei Songshan Airport, located closer to the city center, the journey is even quicker. You can take a short taxi ride, which typically takes around 15 minutes, or use the Taipei Metro’s Songshan Airport Station to connect to the Taipei Main Station. From there, a quick taxi or local metro ride will bring you to Zhongshan District, where the Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 is conveniently situated. Whether you choose public transportation or private transfer options, reaching your stylish stay in Taipei’s vibrant Zhongshan District is seamless and hassle-free.
Explore Cultural and Artistic Landmarks Near Hotel Royal-Nikko Taipei-Renewal Open OCT 2024
Situated in the vibrant heart of Taipei, Hotel Royal-Nikko Taipei offers convenient access to a rich array of cultural and artistic attractions. Just a short distance away, the National Revolutionary Martyrs' Shrine stands as a solemn tribute to Taiwan's history, while the Taipei Fine Arts Museum and the Taipei International Flora Expo showcase contemporary art and stunning botanical exhibits that captivate visitors. For those interested in traditional Taiwanese spirituality, Hsing Tien Temple and Hsing Tian Kong provide serene environments for reflection and worship.
Beyond cultural sites, guests can enjoy lively entertainment and shopping at Miramar Park, renowned for its impressive rooftop Ferris wheel and diverse retail options. The nearby Liaoning St. Night Market offers an authentic Taiwanese night market experience, featuring delicious street food and local delicacies. Whether exploring art, history, or local flavors, travelers staying at Hotel Royal-Nikko Taipei are perfectly positioned to immerse themselves in Taipei’s dynamic cultural scene.
Convenient Access to Taipei’s Top Attractions via Public Transport
Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 is ideally situated near several key Taipei metro stations, making it a prime choice for travelers eager to explore the city. Just a short ride away, Zhongshan Metro Station and Minquan West Road Metro Station provide seamless connectivity to Taipei's vibrant shopping districts, cultural sites, and business hubs. For those heading to the lively neighborhoods around Jiannan Road and Dazhi, the nearby Jiannan Road Metro Station and Dazhi Metro Station offer quick and easy access to entertainment venues, night markets, and scenic spots.
Additionally, the hotel’s proximity to stations like Xingtian Temple and Zhongshan Elementary School Metro Stations ensures that guests can effortlessly reach historic temples, local markets, and educational landmarks. Songjiang Nanjing Metro Station also provides convenient access to Taipei’s extensive metro network, allowing guests to explore the city’s renowned attractions with ease. Whether for business or leisure, the surrounding public transport options make Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 a perfectly connected base for your Taipei adventure.
A Culinary Wonderland Just Steps Away
Guests staying at Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 will find themselves in a food lover’s paradise, with a diverse array of dining options nearby. Seafood enthusiasts can indulge at Addiction Aquatic Development, renowned for its fresh catches and innovative seafood dishes. For sushi aficionados, SUSHIRO Taipei Minquan Jianguo Branch offers a delightful Japanese sushi experience. Those seeking elegant Chinese cuisine can savor exquisite dishes at Celestial Restaurant or enjoy the tranquil ambiance of Taipei Story House Tearoom. For a mix of local flavors and international fare, Green Leaf and Haibawang serve up delicious options, while Hatsuho provides authentic Japanese specialties. Fine dining and wine pairing are available at 2011 Teppanyaki & Wine, and for a unique culinary adventure, #21 Goose & Seafood offers a creative seafood menu. Additionally, Paris 1930 adds a touch of Parisian charm with its classic French cuisine, making this neighborhood a true gastronomic haven.
Nearby Shopping Landmarks for a Retail Paradise
Guests staying at Hotel Royal-Nikko Taipei will find themselves in close proximity to some of Taipei’s most vibrant shopping destinations. Just a short distance away is the Miramar Shopping Mall, renowned for its diverse retail outlets and entertainment options. For those seeking traditional flavors and unique finds, Changchun Market offers a lively atmosphere with local vendors. Fashion enthusiasts can explore Anta for athletic wear and sports accessories, while Shin Kong Mitsukoshi Taipei Nanxi Branch provides a luxurious shopping experience with high-end brands. For specialty teas, Ten Shang's Tea Company is a must-visit, offering a selection of premium teas. Food lovers can indulge at Dapumei Cake, famous for its delightful pastries, or visit the Taipei Expo Farmer's Market to enjoy fresh produce and artisanal goods. For duty-free shopping, Ever Rich Duty Free Shop (Minquan) is conveniently located nearby, perfect for travelers looking to purchase souvenirs and luxury items. Additionally, Guangfangyuan and Brothers Sculpture add cultural and artistic touches to the shopping landscape, making the area a true retail and cultural hub.
Luxury Meets Affordability: Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 Pricing Compared to Taipei's Average
The upcoming Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 offers an exceptional stay with room prices ranging from $201 to $250 per night. This premium pricing reflects the hotel's commitment to providing luxurious amenities, modern design, and top-notch services that cater to travelers seeking a more upscale experience. While this rate is notably higher than Taipei's average hotel room cost, it promises guests a superior level of comfort and exclusivity that justifies the investment.
In contrast, the average price for a hotel room in Taipei generally falls between $76 and $100, making Hotel Royal-Nikko Taipei-Renewal a standout choice for those willing to splurge for added luxury. Whether you're visiting for business or leisure, this hotel positions itself as a premium option for travelers looking to indulge in Taipei's vibrant hospitality scene. Despite the higher price point, guests can expect a memorable stay filled with exceptional service, elegant accommodations, and a prime location in the heart of the city.
Exceptional Stay at Hotel Royal-Nikko Taipei-Renewal Open OCT 2024
Guests consistently praise Hotel Royal-Nikko Taipei for its outstanding cleanliness, friendly and helpful staff, and prime location in the heart of Taipei. Visitors love the bright, spotless rooms that create a welcoming and comfortable atmosphere, making it an ideal choice for travelers seeking both convenience and comfort. The hotel's breakfast offerings receive high marks for their variety and delicious flavors, providing a delightful start to each day.
Many guests express their enthusiasm for returning, highlighting the hotel's warm hospitality and excellent service. The helpful housekeepers and attentive staff contribute to a memorable stay, ensuring every guest feels valued and well cared for. Whether for business or leisure, this mid-sized hotel combines a perfect balance of comfort, friendliness, and strategic location, making it a top choice for travelers exploring Taipei.
Exceptional Customer Satisfaction at Hotel Royal-Nikko Taipei-Renewal Open OCT 2024
Guests consistently praise Hotel Royal-Nikko Taipei for its outstanding overall experience, reflected in an impressive 9.0 rating. The hotel excels in providing excellent value and top-tier facilities, both rated at 8.7, ensuring guests enjoy a comfortable and well-equipped stay. The meticulous attention to cleanliness, with a remarkable 9.2 score, highlights the hotel’s commitment to hygiene and guest well-being.
Strategically located in the heart of Taipei, the hotel earns a high 9.3 for its prime location, making it an ideal choice for travelers seeking convenience and accessibility. The comfort of the rooms is also highly appreciated, with an 8.8 rating that emphasizes a restful and relaxing environment. Guests are especially impressed with the professional and attentive staff, who perform at a stellar 9.3, contributing significantly to a warm and welcoming atmosphere. Overall, Hotel Royal-Nikko Taipei-Renewal Open OCT 2024 stands out as a top-rated destination for travelers seeking quality, comfort, and excellent service.
Excellent8.7
Facilities
Exceptional9.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Starting 1 October, 2024, the property will no longer offer disposable amenities in advance, such as toothbrushes, hairbrushes and shaving sets, etc., except for the shampoo and shower gel the property provides now. The property kindly ask for cooperation by bringing own amenities.
In order to improve service quality and meet the needs of more VIP guests, starting from June 1, 2025, the opening hours of VIP Lounge will be adjusted to 14:00 to 21:00.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
Powered by OpenAI
Guests have praised this hotel for its excellent and friendly staff, clean and well-maintained rooms, and great location with easy transportation access. Many guests also enjoyed the great breakfast featuring a variety of options including Japanese mochi. Additionally, guests found the rooms to be comfortable and spacious with high-quality amenities, making for a pleasant stay.
Bathroom amenities outdated, but overall enjoyable stay.
Did you find this review summary helpful?
I had a very pleasant stay at this hotel. The room was generally clean and comfortable. definitely tidy and well-kept enough for a relaxing stay. The highlight was really the staff. Everyone was warm, friendly, and professional. They were attentive and helpful throughout my visit, and their hospitality made a big difference. Overall, it was a smooth and enjoyable experience. I’d consider staying here again and would recommend it to others looking for a comfortable stay with excellent service.
Dear Guest, Warm greeting from Hotel Royal-Nikko Taipei. Truly appreciate your valued support for taking time to share your stay experience. We are delighted you had enjoyed your stay and sincerely thank you for giving a perfect rating for your stay with us. We will keep on working and always earnestly look forward to welcoming you back. Yours sincerely, Hisao Sasaya General Manager Hotel Royal-Nikko Taipei
The location is great, and it's within walking distance not only to MRT Zhongshan Station but also to Taipei Station. Upon arrival, my luggage was promptly taken care of, and the check-in process was explained to me in Japanese, which was reassuring. The guest room was clean, and the renovated bathroom was new and functional. The bathrobe and pajamas were comfortable, and I was soothed by the scent of L'Occitane amenities. The breakfast had a sufficient variety and was tasty, and I was glad to take the receptionist's recommendation to enjoy it. What particularly impressed me was when I requested a taxi to Taipei Station at checkout, I was asked if I wanted to go to the airport and arrangements were made to drop me off near the MRT Airport Line platform. I had a previous experience with UBER the day before that involved a detour and double charging, so I was very grateful for being able to head to the airport comfortably in the end. Thanks to the warm care and precise support from the staff, it was a wonderful stay where I felt safe and comfortable.
この度はホテルロイヤルニッコータイペイにご宿泊いただき誠に有難うございました。 満足するの評価は私共にとって最高のモチベーションとなり心からお礼申し上げます。これからもお客様に快適なご宿泊環境をご提供できるよう努めてまいりますので、引き続きご愛顧賜りますようお願い申しあげます。 ホテル・ロイヤル・ニッコー・タイペイ 総支配人 笹谷久雄
The location is really excellent, next to Zhongshan station. Convenient too if you are coming from or to airport. The zhongshan is busy with tons of good food and so many tea shops. Mitsokushi and Eslite bookstore are just opposite. But the room is quiet and you're not disturbed by the street noise. Room is also huge. The couch could easily double up as a bed as well. They have a very good breakfast spread too. So yes highly recommended.
Dear Guest, Warm greeting from Hotel Royal-Nikko Taipei. Truly appreciate your valued support for taking time to share your stay experience. We are delighted you had enjoyed your stay and sincerely thank you for giving a perfect rating for your stay with us. We will keep on working and always earnestly look forward to welcoming you back. Yours sincerely, Hisao Sasaya General Manager Hotel Royal-Nikko Taipei
Most of the staff spoke Japanese, making my stay very comfortable. The room was cleaned beautifully every time, and they provided enough mineral water for each person every day. There are water dispensers on each floor, so there was no shortage of water. The coffee maker and kettle were also convenient. I thought it was amazing that the bathroom amenities were all from L'OCCITANE. The mirror in the washroom was lovely, making it enjoyable to do my makeup every day. There was also a stand mirror available for making it easier to do makeup while moving around. The hairdryer was Panasonic, with a good airflow, and the water pressure was perfect, not weak at all. It was wonderful to be able to watch YouTube and Japanese television on the TV. The location was fantastic, as everything necessary for sightseeing, like Nakayama Station, Mitsukoshi, and Ningxia Night Market, was within walking distance.
この度はホテルロイヤルニッコータイペイにご宿泊いただき誠に有難うございました。 満点の評価は私共にとって最高のモチベーションとなり心からお礼申し上げます。これからもお客様に快適なご宿泊環境をご提供できるよう努めてまいりますので、引き続きご愛顧賜りますようお願い申しあげます。 ホテル・ロイヤル・ニッコー・タイペイ 総支配人 笹谷久雄
290 meters to public transportation
Airport transfer
Currency exchange
Located in heart of Taipei
“Japanese couple in their 40s”
Visited in July 2025 for 3 nights as a One Harmony Royal member. Booked via Agoda, so no room upgrade was offered. Despite requesting a room at the far end, was assigned a central one—likely due to bed type. Late checkout until 4 p.m. required a fee (~¥20,000). No special treatment for Royal status, which felt disappointing. A package I ordered (~¥16,000) arrived COD. Although I’d emailed ahead, I received no clear reply. The hotel accepted it, with clear instructions at check-in. No cash handling fee; 5% surcharge for card. Room (11th floor) was compact but had water dispenser access and bottled water. Extra blanket and towels were requested in advance but not pre-set—needed to call. Some maintenance issues: loose shower curtain hooks, scuff marks, and a non-automatic door. Air conditioning was hard to balance; pajamas were too thin for the cold. No bathrobe. I got some insect bites; saw a spider on the last day. Breakfast had a good spread, including xiao long bao and lu rou fan, but items rotated without notice. Seating felt unwelcoming—was denied a larger table despite low occupancy. Overall, the stay lacked the expected Japanese hospitality. Language ease was helpful, but even as a Royal member, I felt like any other guest. Next time, I’d choose The Okura Prestige Taipei or an international brand like IHG or Marriott.
平素よりオークラニッコーホテルズをご愛顧いただき、誠に有難うございます。 また、過日は弊ホテルにご宿泊を賜り、重ねてお礼申し上げます。 ご多忙の中、大変貴重なご意見を頂戴しましたこと、厚く御礼申し上げます。 今回のご滞在についてお客様のご期待を裏切る結果となりましたこと、大変申し訳なく心より深くお詫び申し上げます。 頂戴いたしましたご意見より、ご予約時にはレイトチェックアウト16時までのご要望をいただきましたが、担当スタッフは当時お客様のOne Harmony会員ステータスはメンバー様のため、当該の特典をご案内させていただきました。しかしながら、お客様の会員ステータスは7月末にLoyalメンバー様へ昇格しましたので、チェックイン担当スタッフがLoyalメンバー様と確認しまして、改めましてLoyalメンバー様の特典でございますレイトチェックアウト13時までをご案内して手配させていただきました。 また、お客様から事前にお問い合わせいただきましたお荷物の代理受け取りにつきましては、担当スタッフから詳細について再確認することなく、一般のお荷物受け取りだと判断して対応してしまいましたこと、ご不安な思いをお掛けしてしまい大変申し訳ございませんでした。 本件につきまして、すでに関係部署に改善を図るよう申し入れており、今後はご満足いただけるサービスをご提供できますよう、部門間で情報共有を行います。 ご指摘いただきました室内にクモを発見したとのこと、ご不快な念をお掛けし大変申し訳ございませんでした。当ホテルでは毎月、専門業社に依頼してペストコントロールを実施し衛生管理に努めておりますが、この度の一件を受け大変残念でなりません。お客様のご意見を受け更なる強化改善の余地があると判断し、直ちにペストコントロール業者に再度依頼し該当客室を全面消毒を行いました。ご不快な念をお掛けしました段、改めて心よりお詫び申し上げます。 朝食レストランのメニューにつきましては、多くのお客様からメニューは毎日変更してほしいとのご要望をいただいております為、日替わりでメニューをご用意するよう料理長が創意工夫を凝らしておりますが、この度のご意見よりまだまだ不十分のようであり、更なる改善に取り組んで参りたく存じます。 この度は台湾でのご滞在先に弊ホテルをお選びいただきましたこと重ねて御礼申し上げます。 ご滞