Hotel Royal Palm Lodge
Hotel Royal Palm Lodge
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7.6
Very good

"Location is good, price is good for budget travellers."

Swee H.

|

April 4, 2018

Standard Double Room - Bed Hotel Royal Palm Lodge
Standard Double Room - Bed
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Interior view Hotel Royal Palm Lodge
Interior view
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Exterior view Hotel Royal Palm Lodge
Exterior view
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Reception Hotel Royal Palm Lodge
Reception
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See map Hotel Royal Palm Lodge
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Excellent
Location
8.4
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What guests are saying:
Very nice loudg center at Bukit Bintang,we can go easily Everywhere
Lalit from Malaysia
Couple
Good price for this part of kl.clean,fast wi-fi,secure and friendly helpful staff.I always stay here when in KL. good value for the price and location
laurie from Australia
Solo traveler
quite good
Eddy from Malaysia
Solo traveler
My third day here and second occasion staying here.close to everything.A short walk to shopping malls monorail jalan alor Street food and bars n restaurants in jalan chengkat.Staff excellent and friendly
laurie from Australia
Solo traveler
friendly and helpful receptionist, overall not bad
Eddy from Malaysia
Solo traveler
Centrally located easy access to all transportation and other tourist attractions.receptionist lady very friendly and helpful with local information.certainly recommend
laurie from Australia
Solo traveler
Nice location...
bill from Philippines
Solo traveler
I liked everything. Location is perfect in downtown . A lot of restaurants, money changers, stores, laundries, transportation , entertainment in fact everything is within walking distance. Value for money but don't expect luxury.
JAVED from Pakistan
Solo traveler
Cool nice pakistan handsome man thanks.
DONGHYUN from South Korea
Solo traveler
most of hotel on agoda app don't look the same as the booking pis.. but this is the hotel looks and always update the pis..it's a plays all u have..
Kumaresan from Malaysia
Business traveler
Value for money6.9
Location rating8.4
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.1 km
  • 210 meters to public transportation

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
This property is in high demand!Last booked 2 hours ago | 6 travelers are looking at this property right now
Standard Double Room
Standard Double Room
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
1 Person in Dormitory - Male Only
1 Person in Dormitory - Male Only
...
  • Room size: 11 m²/118 ft²
  • Balcony/terrace
  • 1 bunk bed
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
1 Person in Dormitory - Female Only
1 Person in Dormitory - Female Only
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 1 bunk bed
Enter dates to see prices
1 Person in Dormitory - Mixed
1 Person in Dormitory - Mixed
...
  • Room size: 11 m²/118 ft²
  • Balcony/terrace
  • 1 bunk bed
Enter dates to see prices
Bed in 8-Bed Mixed Dormitory Room
Bed in 8-Bed Mixed Dormitory Room
...
  • Room size: 11 m²/118 ft²
  • Shower
  • 1 bunk bed
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Single Bed in Female Dormitory Room
Single Bed in Female Dormitory Room
...
  • Room size: 11 m²/118 ft²
  • Shower
  • 1 bunk bed
Enter dates to see prices
Single Bed in Male Dormitory Room
Single Bed in Male Dormitory Room
...
  • Room size: 11 m²/118 ft²
  • Shower
  • 1 bunk bed
Enter dates to see prices
Standard Family Room
Standard Family Room
...
  • Room size: 13 m²/140 ft²
  • Non-smoking
  • 1 single bed and 1 double b...
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Single Room
Single Room
...
    Enter dates to see prices

    What people love about the property

    • 7.6
      Very good

      "Very cheap, good location."

      Muhammad

      |

      August 29, 2016

    • 8.4
      Excellent

      "Clean,fast wi-fi,secure and friendly helpful staff"

      laurie

      |

      December 6, 2017

    • 8.8
      Excellent

      "Staff excellent and friendly"

      laurie

      |

      December 4, 2017

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    More about Hotel Royal Palm Lodge

    More about Hotel Royal Palm Lodge

    7.2
    Very good

    "It''s clean, it''s easy accessible."

    HANS

    |

    April 5, 2016

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    O'Coffee Club
    20 m American
    Fuel Shack Signature
    120 m American, Fast food, Pizza
    Outback Steakhouse
    150 m American, Australian, European
    Asian cuisine
    Asian cuisine
    BB Hailam Chicken Rice
    40 m Asian, Malaysian
    Express Teppanyaki
    40 m Asian, Japanese
    Instant Restaurant
    60 m Asian, Chinese, Healthy
    Chinese cuisine
    Chinese cuisine
    Hiding Mun Restaurant
    80 m Chinese
    Madras Lane Curry Laksa
    90 m Chinese
    Yan's Restaurant
    100 m Chinese

    What they offer

    8.0
    Very good

    "Nice staff n value for money"

    AMY

    |

    September 26, 2017

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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (489)Booking.com Reviews (441)
    Cleanliness5.9
    Facilities5.6
    Location8.4
    Room comfort and quality5.8
    Service6.3
    Value for money6.9
    Provided by verified guests of Agoda
    All languages
    All guests (489)
    All room types
    Showing 327 verified guest comments
    12345
    2.0
    Justin from Netherlands
    Solo traveler
    1 Person in Dormitory - Male Only
    Stayed 2 nights in December 2018
    Wouldn't stay here”
    I read the reviews and I was thinking to myself that it couldn't be that bad but for me it was. The Indian lady behind the staff was so unfriendly and was huffing and puffing every time I asked a question or wanted something. The showers weren't clean and there weren't any lockers which I would have liked. The location is close to the Twin Towers and the metro station, I would only stay here because of the price and that it is in walking distance of the towers. I was glad to only stay there for 2 days
    Reviewed December 11, 2018
    8.0
    Excellent
    VALERIE from Malaysia
    Family with young children
    Standard Family Room
    Stayed 4 nights in November 2018
    PPefer to solo traveller or a person just want to have adventure without considering the place to st”
    The reality is different from advertisement showing in website. No tv. Bedsheet, blanket, & bath towel kind old. It should be change to new one. Safety concern is no.1 but this hotel doesn't have door latch. Anyone can open it easily. Location is perfect. Near to monorail, Pavilion, and street food at Jalan Alor. The staffs very kind.
    Reviewed November 24, 2018
    6.0
    erin from Malaysia
    Solo traveler
    1 Person in Dormitory - Mixed
    Stayed 1 night in November 2018
    Above average”
    comfort and middle of city very like it
    Reviewed December 09, 2018
    4.8
    ct from Brunei Darussalam
    Group
    Standard Double Room
    Stayed 2 nights in November 2018
    Acceptable”
    This is out second time when webarrived they say the hotel full house.. no room for us..??? Even we have booking with agodan pay already, they didnt even reserved room for us.. very disapointed. They want us to stay at their another hotel which is we didnt want another location.. the staff very rude.. i force them to give us a room.. lastly i take a dome..
    Reviewed November 14, 2018
    2.0
    jayffry from Malaysia
    Couple
    Standard Double Room
    Stayed 1 night in November 2018
    Disappointed”
    Its really hard to find the place, only one staff working during check in, no towels (we requested but only provided 1 pc, coz staff said it was on laundry, it was only given on the 2nd request), need to request for remote controls for TV and AC and the make the stay more worsts, we do find bed bugs on bed when we check out. Gruesome...😡
    Reviewed November 09, 2018
    6.8
    Good
    Jean from New Zealand
    Solo traveler
    Standard Double Room
    Stayed 1 night in October 2018
    Affordable stay but not so good customer service”
    I got a great deal on the bookings i made for my friend, affordable prices, however, having security deposit (for damages etc) upon checking-in is NOT convenient as this should be done during check-out if they wish to charge the guests for any damages occurred. Outdated payment methods as they dont accept credit card and bank transfer payments. Not good system for an accommodation located in a city centre. A lady staff who assisted me over the phone wasn’t sounded welcoming at all and poor customer service and interaction. Quite not convinced to recommend to others.
    Reviewed October 14, 2018
    10.0
    Exceptional
    Jemuel from Malaysia
    Solo traveler
    1 Person in Dormitory - Male Only
    Stayed 6 nights in September 2018
    Exceptional”
    Great location. Good price.. clean room. Frendly staff. The indian receptionist when first time you meet she looks like rude the way she talk but shes frendly. The housekeeping dont like the traveller putting rubbish inside the room.
    Reviewed October 06, 2018
    Dear Jemuel, Thank you for styaing at Royal Palm! We are happy to get a perfect rating for your stay with us! Please be assured that customer's satisfaction is our priority, therefor we keep our cleanliness standard high to create comfortable environment for all of our guest. We look forward to welcome you back. Best regards, Bella
    Responded October 09, 2018
    Hotel Royal Palm Lodge
    2.8
    LEEVERD from Malaysia
    Solo traveler
    Standard Double Room
    Stayed 1 night in August 2018
    Terrible Stay”
    I have stayed in almost every part of KL. Both cheapest and expensive, but this hotel dont deserve a title 'hotel' at all. Room is small and dirty. No air circulation. Aircond warm. Blanket dirty and itchy. I checked in afternoon and checkout in the night. Find another place to stay. The worst experience i had in a long time.
    Reviewed September 28, 2018
    Dear Leeverd, Thank you for sharing your experience to us. We regret to hear that you did not enjoy your stay with us! We will work harder to improve our guest's experience at Royal Palm. We hope to see you again and provide you with better stay. Best regards, Bella
    Responded October 09, 2018
    Hotel Royal Palm Lodge
    8.0
    Excellent
    Mercy from Philippines
    Solo traveler
    Single Bed in Female Dormitory Room
    Stayed 1 night in June 2018
    Very good”
    The price that was being offered is not the actual price when you pay in the hostel. Bed bugssssss grrrr got a lot of bite from bed bugs and worse is when I checked out and was waiting for my grab car I saw a bed bugs walking in my bag. Wasn't able to sleep because of the smell of the bed.
    Reviewed June 13, 2018
    10.0
    Exceptional
    Lalit from Malaysia
    Couple
    Standard Double Room
    Stayed 4 nights in May 2018
    Best location ”
    Verry good Lodug,staff and location,nearby jalan alor can dinner to easy any food and drinks ,nearly got MRT ,loyat palza ,pavilion,time square ,I like this Lodug,i recommended to all of you go there best Lodug in bukit bintang.
    Reviewed June 02, 2018
    8.4
    Excellent
    Adam from Indonesia
    Group
    Standard Family Room
    Stayed 5 nights in May 2018
    Best for location and value for money.”
    Recommended if you just need place to sleep at night. The staff is very helpfull, they offer us to change the room just because the wifi connection is not reach our room. The location is very near with transportation facility and only need 10-15 minutes by walk to reach KLCC or Suriah. Unfortunately the AC in my room is broken, so there are water leaking and make the floor a little bit wet. But overall i will back to the hotel if i do solo or duo backpacker.
    Reviewed May 21, 2018
    2.8
    kai from Malaysia
    Couple
    Standard Double Room
    Stayed 1 night in November 2018
    Rude staff, wifi not working,broken shower, dirty bed”
    Con rude staff, noisy place either the people talking or the street sound, end room wifinot working either weak signal, the staff just say cannot use, not helping at all. The shower broken. Toilet bathroom just 1m square, cant even turn in the bathroom. The bed is verydirty. Old bedsheet with yellow stain and ash burned stain by cigarette. Aircond not cool. The window curtain is so thin almost can see through. The only pro is cheap n Location next to bukit bintang mrt
    Reviewed November 20, 2018
    4.8
    Abu from Malaysia
    Solo traveler
    Deluxe Double Room
    Stayed 1 night in November 2018
    Nothing special ”
    I was stay there as a personal reason. I was booked deluxe room but they gave me standard room. It's really bad practice. No more this hotel
    Reviewed November 22, 2018
    2.0
    khaw from Malaysia
    Couple
    Standard Double Room
    Stayed 1 night in November 2018
    Bad Night”
    Pillow smelly, ask to change by 2pm...we wait until 11.30pm Room Dirty, Bath room leaking, tower dirty... is black, staff no friendly...service bad.... staff chating lound in 7am+ time
    Reviewed November 19, 2018
    2.0
    Artur from Romania
    Couple
    Standard Double Room
    Stayed 5 nights in September 2018
    EVERYTHING DAMAGED! BEDBUGS AND SUPER RUDE STAFF!”
    I NEVER SAW SOMETHING AS BAD AS THIS. EVERYTHING IS DAMAGED, FROM THE TOILET, SHOWER, OVERUSED BEDSHEETS WITH WHOLES, DAMAGED WALLS, DIRTY AND DUSTY AIRCON, DIRTY BLANKET, A LOT OF NOISE!!! AAAAAAND A LOOOOOOT OF BEEEDBUGSSS IN THE MATRESS, IN THE BED, ON THE FLOOR.. FOOD HIDDEN BEHIND THE BED AAAAND SUPER RUDEE STAFF!!!!!! I M TALKING ABOUT THE FILIPINO WOMAN WHO WAS THE HEAD OF THE STAFF (THE REST OF THE STAFF WERE COOL ESPECIALLY THE DUDE FROM AFRICA. DOOOO NOOOOOT BOOK THIS HOTEL! IS THE WORST NIGHTMARE!!! RESPECT TO AGODA WHO REFUNDED ME!
    Reviewed September 09, 2018
    Dear Artur, Thank you for reaching out to us. We appreciate you taking the time to review your stay at Royal Palm. Please accept our sincere apology for the inconveniences occurred during your stay that made your stay unpleasant. We can assure you that your feedback has been well noted and shared to the respective team for improvement. We will work harder to improve our guest's experience! We hope there is another chance to welcome you back and provide you with better stay. Best regards, Bella
    Responded October 09, 2018
    Hotel Royal Palm Lodge
    5.2
    Wayne from United Kingdom
    Solo traveler
    Standard Double Room
    Stayed 2 nights in August 2018
    Above average”
    It was disappointing! The door bell is a no no! I stayed for 3 nights and it was bing bing bing bing constantly through the night. You cannot have a door bell beside guest bedrooms - very annoying! No cockroaches this time. It’s a little noisy but the staff are friendly. Aircon good but the WiFi was weak!
    Reviewed September 08, 2018
    Dear Wayne, Thank you for the feedback. We are very sorry for the inconveniences occurred during the stay, especially regarding the door bell. We have raised this concern to our higher management to be improved. We hope to see you again! Best regards, Bella
    Responded October 09, 2018
    Hotel Royal Palm Lodge
    5.6
    Francis from United Kingdom
    Solo traveler
    Deluxe Double Room
    Stayed 6 nights in December 2017
    Great location”
    This place is difficult too locate,however prime position communicates brill. Station too monorail 5min walk shops bars. European fast food outlets that you will know close by.night market directly accroo road. Also couple of good bars just through market watch sport bar food ect. Love location hotel cheap but basic. Watch for add ons? Had me over for local tax which i understood to have already included. Can't BeLeave how easy public transport,&cheap. There is 6 free buses all colour coded take you all over the city! Yet tourist pay $54 for hop on open top bus? All in all love this location would stop here again cheap & cheerfully describes. Television on the wall is a ornament,so DON'T even try!😎🎐
    Reviewed September 07, 2018
    Dear Francis, Thank you for sharing your experience to us. We are surprised to know that you found the location of the property hard to locate, as we have received many feedback about the location being strategic. However, in the future, plese do not hesitate to contact us whenever you have issue like this and we will be happy to direct you to the property. On the other hand, thank you for staying with us. We look forward to see you again. Best regards, Bella
    Responded October 09, 2018
    Hotel Royal Palm Lodge
    6.0
    Zetty from Malaysia
    Couple
    1 Person in Dormitory - Female Only
    Stayed 1 night in July 2018
    You get what you paid. ”
    Don't put high expectation on such a cheap rate room. Not recommended for a long stay since it's uncomfortable and quite dirty. But really good location since it's very very close to MRT Station and other eateries and shopping spot.
    Reviewed August 25, 2018
    2.0
    Agung from Indonesia
    Solo traveler
    1 Person in Dormitory - Mixed
    Stayed 1 night in August 2018
    Very worst hostel in the world”
    What will you do when you have a reservation and you check in the reception said their room already full? What a fuck? And finally i moved to other place This hostel is not recomend at all, just look like a garbage , dirty and far from earth
    Reviewed August 15, 2018
    2.0
    Mohd
    Couple
    Standard Double Room
    Stayed 1 night in August 2018
    Bcoz PAID thro AGODA can't cancell. Checked in they said room Full & change room w shared bathroom ”
    This is a matter of fulfill your promise & ethict in doing biz.. We booked and PAID early for the cheap (promotion) price (CAN'T CANCELL!!). Mean that they KNEW @ that time the ROOM already booked!! What happen during our check in time Staff said room Full!! We booked Standard Deluxe Room (Queen Bed) with private bathroom but they gave us 2 Single Bed and with SHARED BATHROOM. Where is your ethic in doing biz!! We were left with no choice. AGODA should impose policy if this happen the owner should pay PENALTY same as we can't cancell our booking for the promotional price. It should be a fair biz. AGODA should act & respond to it.
    Reviewed August 09, 2018
    12345
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    Hotel Royal Palm Lodge
    |Good 6.6
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Pavilion Kuala Lumpur
    • Bukit Bintang Monorail Station is within 0.21 km