Hotel Royal Penang
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Hotel Royal Penang

3 Jalan Larut, Georgetown, Penang, Malaysia, 10050
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     Hotel Royal Penang

    Hotel Royal Penang Reviews

    7.1
    Very good
    /10
    (6739 reviews)See what guests said
    8.4
    Excellent

    "I enjoyed the facilities here"

    NOR

    -

    December 2, 2018

    7.3
    Very good value for money
    Recommended by 83% of guests

    Things you’ll love about Hotel Royal Penang

    Things you'll love

    • Airport transfer

    • Located in heart of Penang

    • Free Wi-Fi in all rooms!

    • Steamroom

    Very good
    Location
    7.6
    See map
    Very good location - 0 meters from city center
    Popular neighborhood
    Popular
    Nearby
  • The Camera Museum1.17 km
  • Gurney Drive1.49 km
  • Khoo Kongsi1.5 km
  • Penang Peranakan Mansion1.8 km
  • Gurney Plaza2.47 km
  • Penang Hill4.35 km
  • Kek Lok Si Temple6.32 km
  • Penang Bridge7.92 km
  • Penang National Park11.89 km
  • Escape Adventureplay Theme Park12.58 km
  • This property is in high demand!

    Booked 22 times since yesterday | 22 travelers are looking at this property right now

    Value for money7.3
    Location rating7.6
    Nearest airportPenang International Airport (PEN)
    Distance to airport15.8 km
    Property overview

    Hotel Royal Penang is a family-oriented hotel, but also business and leisure traveler friendly, located in the center of Georgetown and close to many popular venues. Take the children on an all day excursions to nearby locations like the Botanical Gardens and Panang Butterfly Farm. Wake up to a lovely breakfast at the Grove Restaurant, and later enjoy lunch and dinner from the Bee Wan Korean Restaurant. Hotel Royal Penang includes late night cocktails and live entertainment by the Gen-X Band in Colors Lounge. There is a business center and five meeting rooms with a capacity to hold 250 occupants. Hotel Royal Penang is happy to make special arrangements for families with options like the Children’s Meal Plan or Family Plans.

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    Rooms available at Hotel Royal Penang

    Family Room
    Family Room
    ...
    • Room size: 50 m²/538 ft²
    • City view
    Enter dates to see prices
    Premier Deluxe
    Premier Deluxe
    ...
    • Room size: 37 m²/398 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 54 m²/581 ft²
    • Partial ocean view
    • 1 king bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Apartment Suite
    Apartment Suite
    ...
    • Room size: 70 m²/753 ft²
    • Partial ocean view
    • 1 double bed
    Enter dates to see prices
    Premium Double Room
    Premium Double Room
    ...
    • Room size: 35 m²/377 ft²
    • Shower and bathtub
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Double Executive
    Double Executive
    ...
      Enter dates to see prices
      Executive Suite Triple
      Executive Suite Triple
      ...
      • Non-smoking
      Enter dates to see prices
      Deluxe Triple
      Deluxe Triple
      ...
      • Non-smoking
      Enter dates to see prices
      Have a question for Hotel Royal Penang?

      What people love about Hotel Royal Penang

      • 7.2
        Very good

        "Overall me and my family enjoy the stay at Royal Penang."

        siti S.

        |

        December 26, 2018

      • 6.8
        Good

        "Their normal room has been refurbished and is comfortable."

        Chee G.

        |

        January 2, 2019

      • 9.6
        Exceptional
        Cleanliness

        "Room is clean and spacious."

        Irrina

        |

        November 17, 2018

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      More about Hotel Royal Penang

      More about Hotel Royal Penang

      7.6
      Very good

      "Overall it was a nice stay."

      Jo

      |

      December 21, 2018

      Read more reviews

      What they offer

      5.2
      Review score

      "Overall the hotel staff were very friendly and helpful."

      Sue H.

      |

      December 21, 2018

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Reviews of Hotel Royal Penang from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (6739)Booking.com Reviews (1280)
      7.1
      /
      10
      Cleanliness7.0
      Facilities7.0
      Location7.6
      Room comfort and quality7.1
      Service7.1
      Value for money7.3
      All languages
      All guests (6739)
      All room types
      Showing 5472 verified guest comments
      12345
      10.0
      Exceptional
      Alfian from Malaysia
      Family with young children
      Superior
      Stayed 2 nights in May 2019

      Almost perfect :)”

      Very clean. All well equipped. Just that during my stay in room 1508, when i turn the water on (both the shower and the bath tub water tap), water came out from both ways. Not affecting any of our comfort but it sure wastes a lot of water. Please get the maintenance to fix it. Next, the noise insulation could improve a bit more because even though my room is on 15th floor, i can still hear vehicle sounds even all windows are properly shut. Bed, pillows and blanket are awesome. TV channel ok quite number of channels to choose from however the receiver could be improve so that you can get rid of those flickers on the screen. No harm to give a 9/10 for my stay. :)

      Reviewed May 19, 2019
      10.0
      Exceptional
      hendra from Indonesia
      Family with young children
      Superior
      Stayed 4 nights in February 2019

      Exceptional”

      everything is good , Giant supermarket next door, eateries just few walks away. komtar , macalister road 15 minutes wak. Bus stop just in front of the hotel. This was my second stay, will come back again

      Reviewed April 18, 2019
      6.8
      Good
      AZMI from Malaysia
      Group
      Superior
      Stayed 2 nights in May 2019

      Pleasant stay”

      We have stay at this hotel 3 days 2 nights, overall is a pleasant stay. The hotel is located at georgetown and what is the best are near from shops, you can find restaurant , coffee shop near by. And the best is the small mall next to this hotel which you can find any things in. Ok now i will describe about this hotel. Overall i sastified with their service . Food is ok and dining hall very comfortable . For the bedroom, its very spacious with basic appliance. They provide TV, fridge, safety box, hair dryer, clothing iron. Even the building looks old design but inner its style. My only concern is about the cleanliness in bathroom. I still can see moss at their basin and water closet. Its ok if its old design but for me clean is must! Also my basin is leakage , evertime i used it i fell uncomfy with water at my feet. Also, we got dirty mug , but lucky the night shift housekeeping help me to change it . Many thanks aunty! My advise is you all can upgrade the way from lobby hotel to car park because its little creepy to walking there. Overall i sastified with this hotel

      Reviewed May 04, 2019
      8.8
      Excellent
      Nigel from Malaysia
      Business traveler
      Premier Deluxe
      Stayed 2 nights in April 2019

      Very central location”

      Hotel is nice. Note that the deluxe rooms did not have single beds and so had to downgrade (same price), to the superior rooms instead. The deluxe room on the 19th floor was a bit old and musty although it was a corner room. The superior rooms on the 17th floor had more recently been refurbished. Toilet/bath was decent but could have been properly refurbished but was not done. TV channels are poor. Breakfast was disappointing. But in Penang, one is never short of good food. Just head behind the hotel and there's a great place to eat hawker fare (non-halal). Giant supermarket/Guardian pharmacy/etc is right next to the hotel in Penang Plaza. It is opposite Wesley Methodist Church Penang (the main building/manse is over a hundred years old and was used by the Japanese during WWII). Overall, location wise, I would stay again. Good for a night's rest.

      Reviewed April 27, 2019
      10.0
      Exceptional
      LIEW from Malaysia
      Family with teens
      Superior
      Stayed 1 night in November 2018

      nice”

      nice staff

      Reviewed May 16, 2019
      8.0
      Excellent
      MOHD from Malaysia
      Couple
      Superior
      Stayed 1 night in January 2019

      Value for money”

      Smooth check in during weekdays with kind assistance by front desk. Room was nice with comfortable bed and good amenities. All facilities working in good order. Location was good near quite to shopping mall. Room service was good with generous portion of food. Free parking provided with easy arrangement. All was nice except experience black out for about 30 minutes.

      Reviewed February 01, 2019
      8.8
      Excellent
      shahrul from Malaysia
      Solo traveler
      Superior
      Stayed 2 nights in December 2018

      The staff was friendly and courteous..”

      The buffet breakfast we're not so good as they served the same food for all dishes...I would like to give credit to their demi chef named nashahar anas who very helpful and entertain me while I'm having my lunch and dinner at coffee house

      Reviewed December 14, 2018
      8.0
      Excellent
      Haziela from Malaysia
      Group
      Deluxe
      Stayed 1 night in December 2018

      Good location and value for money”

      Staff was nice and friendly. Hotel is a bit old but the room is quite spacious. They have on site parking so its very convenient too. When we checked in the room had smoke smell so that part was not pleasant. Other than the initial cigarette stench I think it's quite a good hotel overall.

      Reviewed December 12, 2018
      8.8
      Excellent
      Muhammad from Malaysia
      Family with young children
      Deluxe
      Stayed 1 night in April 2019

      good location center of town”

      breakfast need to upgrade because food not variety

      Reviewed May 02, 2019
      5.2
      YEO from Singapore
      Group
      Deluxe
      Stayed 3 nights in April 2019

      Get short weekend away trip”

      Location is not so central & quite hard to get food around. The hotel facilities is run down. The sink water & toilet flush flow very slow n tap spolit. No replacement of hand towel when I asked the housekeeping staff. They asked to contact housekeeping dept instead..very strange. Breakfast not fantastic.

      Reviewed April 23, 2019
      8.4
      Excellent
      FENNY from Indonesia
      Couple
      Deluxe
      Stayed 1 night in February 2019

      couple for medication purpose”

      value for money. read some bad reviews about the hotel staff, which i found incorrect. the hotel staff was nice and helpful, the location was great because its only 5 minutes drive the the hospital, and we can find some great food in walking distance. will come back here again if we need to go to Island Hospital in the future.

      Reviewed March 08, 2019
      6.0
      SING from Malaysia
      Family with young children
      Superior
      Stayed 1 night in February 2019

      Acceptable but need to improve in order to stay competitive”

      The services with reception were fine as they allow us to check in earlier (2-3 hours) which subject to room availability. Besides, there's a car park for those who drive there with FOC parking during the stay. The condition of the room was ok too just the toilet need to be further improved especially the bathtub and the curtain (with the dirty stain on top). Last but not least, the aircond of the room was totally uncontrollable which the fix 25'c all the times even we adjusted to the lowest degree 10'c. I hope all the above can be rectified in order to lure more customers.

      Reviewed February 25, 2019
      8.0
      Excellent
      MOHAMAD from Malaysia
      Family with young children
      Deluxe
      Stayed 1 night in September 2018

      good”

      + everything is satisfactory. Thank you for Agoda because take fast solution to relocate me after my first hotel have problem with check in. - sink and toilet drain system slow and cause flood for the moment.

      Reviewed September 18, 2018
      8.0
      Excellent
      Ng from Singapore
      Business traveler
      Superior
      Stayed 2 nights in August 2018

      Value for money hotel”

      Facilities could be better if hotel could add a bit more equipments for the gym . These are asset which hotel can do it once and it can last many many years. Hotel could have put more chairs at the reception for the guest. There are only a few red stool look alike cushion which look a bit miserable as a 4 star hotel

      Reviewed August 10, 2018
      8.0
      Excellent
      muhammad from Malaysia
      Couple
      Superior
      Stayed 1 night in October 2017

      good escape hotel”

      went here with my scandal (lol not that u need to know that but yeah i still want to tell it). we drove from KL to Penang just for foods but since it's too late at night so we can't afford to drive back to KL so end up staying in this hotel. value for moneyyyy

      Reviewed July 19, 2018
      2.0
      K from Singapore
      Family with teens
      Superior
      Stayed 2 nights in April 2019

      Acceptable”

      Regret booking the hotel I had to change three rooms the rooms are dirty the equipment are not maintained the first room aircon not working second room dirty not cleaned dusty the third room aircon leaking and sink leaking very disappointed had to waste so much time changing rooms the hotel got no lift for guess to the car park this hotel cannot be a four star hotel and breakfast so poor the nasi lemak ikan bilis is so hard and not cleaned all black stuff also fried together cheap ikan bilis the kuay tiuah fried so soggy and sweet really regret booking will never recommend others it’s not a four star hotel

      Reviewed April 26, 2019
      6.8
      Good
      TAN from Malaysia
      Family with young children
      Superior
      Stayed 2 nights in April 2019

      Cheap hotel with good location”

      Air condition in guest room was not functioning well , room temperature maintain at 27 degree Celcius despite air con was set at 10 degree Celcius

      Reviewed April 24, 2019
      6.0
      Athena from United States
      Solo traveler
      Superior
      Stayed 3 nights in February 2019

      Good Hotel, Excellent breakfast, older facilities, location could be better”

      The highlights from this hotel included the breakfast complete with breads, various hot dishes, noodles and an egg station. The location for the hotel was OK, but it was a bit removed from the action in George Town. It was actually about a 20 minute walk to where all the fun was happening in George Town. The facilities were OK. The gym had a couple of treadmills and some free weights, but no weight machines. The room smelled a little musty, and the floor was uneven in some spots. I'm guessing from old age and humidity. The hotel was renovated not that long ago, but still feels pretty outdated.

      Reviewed February 18, 2019
      9.2
      Exceptional
      Madelaine from Thailand
      Couple
      Superior
      Stayed 1 night in February 2019

      Exceptional”

      The staff was really helpful. I lost my passport and they were so kind. They made many phone calls for me as I didn't have a SIM card for Malaysia. The hotel is lovely, very clean and modern I fully recommend it. The only thing I have to comment is in the swimming pool, not many sunbeds and no matress on them.

      Reviewed February 15, 2019
      7.6
      Very good
      Rosita from Malaysia
      Business traveler
      Executive Suite
      Stayed 2 nights in December 2018

      Old Clasic Hotel attached with Giant Supermarket at Georgetown ”

      It was already 6.30pm when I reached the hotel. Check in experience was very bad as the queue system was badly managed. I have to interrupt them to settle all solo booking instead of everyone in charge were focusing on group booking. There was a Chinese lady guest had loudly yelling at check in counter as said had been waiting for so long i.e. hours to be attended. The reception in charge (two of them) were busy attending one big gov. group of booking without proper queue. Reception staff especially the system really need to improve. The other staff (concierge, housekeeping, kitchen crew) were all ok.

      Reviewed January 31, 2019
      12345
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      Hotel Royal Penang
      |Very good 7.1
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      • Very good location
      • The Camera Museum
      • Komtar Bus Terminal is within 1.02 km