26 May 2018
Saturday
27 May 2018
Sunday
2 adults, 0 children
1 room
Hotel Royal @ Queens
Hotel Royal @ Queens
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Executive Double or Twin Room Hotel Royal @ Queens
Executive Double or Twin Room
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Swimming pool Hotel Royal @ Queens
Swimming pool
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Swimming pool Hotel Royal @ Queens
Swimming pool
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Bathroom Hotel Royal @ Queens
Bathroom
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Location
Excellent
8.5
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Hotel Royal @ Queens

12 Queen Street, Bugis, Singapore, Singapore, 188553 - View on map
Excellent location
Very good
From 1118 reviewsSee what guests said
7.5
Recommended by 85% of guests

  • 180 meters to public transportation

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Air conditioning

Room choices
7.6
Very good
Room comfort & quality
6 travelers are looking at this property right nowBook now before it's too late!
Family Room
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Family Room
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  • City view
  • 56 m²/603 ft²
  • 2 single beds and 1 king be...
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Executive Double or Twin Room
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Executive Double or Twin Room
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  • 28 m²/301 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Serviced Apartment
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Serviced Apartment
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  • 56 m²/603 ft²
  • Non-smoking
  • 1 king bed
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Room Selected at Check In
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Room Selected at Check In
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  • 2 single beds
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Guest rating
Very good 7.5 (1118 reviews)
Very good 7.6 (4270 reviews)
Very good 7.6 (4616 reviews)
Excellent 8.1 (2384 reviews)
NeighborhoodBugisBugisClarke QuayNovena
Breakfast
 Breakfast available
 Breakfast available
 Breakfast available
 Breakfast available
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More about Hotel Royal @ Queens

More about Hotel Royal @ Queens

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Asian cuisine
Asian cuisine
Mary's Kafe
70 mAsian, Malaysian
Chicken Up Little Pte Ltd
80 mAsian, Fusion, Korean
Ah Yat Abalone
100 mAsian, Chinese
Chinese cuisine
Chinese cuisine
Fu Lin Men
20 mChinese
Hong Kong Dim Sum Cafe
320 mChinese
Honzen Cafe
380 mChinese, Vegetarian
Japanese cuisine
Japanese cuisine
Han Cuisine of Naniwa
260 mJapanese
Seki
320 mJapanese
Horaiya Japanese Restaurant
510 mJapanese

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1118)Booking.com Reviews (485)
7.5
Very good
From 1118 reviews
Read reviews from:
Cleanliness7.6
Facilities6.9
Location8.5
Room comfort and quality7.6
Service7.5
Value for money7.2
Provided by verified guests of Agoda
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Room type
Executive Double or Twin Room
Serviced Apartment
Executive Double or Twin Room
Family Room
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12345
6.0
Choon from Singapore
Business traveler
Executive Double or Twin Room
Stayed 1 night in December 2017
locality”
It is very convenient to travel within the city area and many food centre.
Reviewed April 30, 2018
Dear Sir/Madam Thank you for sharing your feedback which we deeply appreciate. Hotel Royal @ Queens is centrally located in Bugis area and walking distance to many attractions. We hope you have enjoy your stay. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
Responded May 07, 2018
Hotel Royal @ Queens
8.8
Karen from Philippines
Family with young children
Executive Double or Twin Room
Stayed 3 nights in April 2018
Accommodating staff and Clean Hotel”
Closest MTR station is Bras Basah, but this is close to Bugis station as well. There are many near "hawker centers" . Great location. The hotel as well are clean, the staff are honest. My sister forgot her phone in the public comfort room in the hotel and was able to retrieve it. Maybe this is not new in SG, but wanted to highlight this one.
Reviewed April 24, 2018
10.0
Hua-Kai from Taiwan
Family with young children
Executive Double or Twin Room
Stayed 3 nights in April 2018
Nice hotel”
Good, is very good~ Very good service~
Reviewed April 11, 2018
Dear Sir/Madam Thank you for sharing your feedback which we deeply appreciate. We are happy you had a wonderful stay with us and we hope to see you again in the future. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
Responded April 18, 2018
Hotel Royal @ Queens
8.0
CHING from Australia
Couple
Executive Double or Twin Room
Stayed 3 nights in March 2018
Very convenient for foods, shopping, and transport.”
Size of room good but no complementary water
Reviewed April 06, 2018
Dear Mr Ching Thank you for sharing your feedback. We are happy you had a pleasant stay with us and please accept our sincere apologies as we do not provide complimentary mineral water. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
Responded April 10, 2018
Hotel Royal @ Queens
6.0
Kok from Sri Lanka
Couple
Executive Room
Stayed 5 nights in March 2018
Too old ”
Front desk service ok, check in a little slow, room noisy, due to too many PRC tour. Room air conditioner not working well. The only plus point is good location
Reviewed April 03, 2018
Dear Mr Kok Thank you for sharing your feedback. Please accept our sincere apologies for the inconvenience you had. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
Responded April 10, 2018
Hotel Royal @ Queens
8.4
Ronald from Singapore
Couple
Executive Double or Twin Room
Stayed 2 nights in March 2018
Excellent”
From the outside, it looked old, but not too shabby in the inside, everything is fine, location wise, nothing much to complain about.
Reviewed April 03, 2018
Good morning Mr Ronald Your feedback is highly appreciated and thank you. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
Responded April 10, 2018
Hotel Royal @ Queens
8.8
YOSUKE from Japan
Business traveler
Executive Double or Twin Room
Stayed 1 night in March 2018
Supper Convenient”
There is a big shopping mall right next to the hotel. You won't have trouble for finding restaurants or something.
Reviewed April 02, 2018
Good morning Ms Yosuke We are happy that you had a pleasant stay with us. Thank you very much for staying with us and we hope to met again at Hotel Royal @ Queens Singapore. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
Responded April 10, 2018
Hotel Royal @ Queens
8.0
CHING from Australia
Couple
Executive Room
Stayed 1 night in March 2018
Good”
No complementary water like other hotels can provide
Reviewed April 01, 2018
Good morning Sir/Madam Thank your or sharing your feedback. Very sorry for the inconvenience as we do not provide any mineral water at each room. We do have subsidised 2 bottles of Oxygenated Water for the price of SGD1.00. Please accept our sincere apologies. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
Responded April 18, 2018
Hotel Royal @ Queens
4.8
Andrea from Australia
Group
Executive Double or Twin Room
Stayed 4 nights in February 2018
Not a 4 star”
I have stayed at this hotel on 2 prior occasions and was shocked to see how poorly this properly has been maintained. Service is poor and some hotel staff could not speak English. Unprofessional front reception staff. Supposedly smoke free, yet could smell smell cigarette smoke in the building. This hotel is mainly used by chinese tour groups. Location and helpful concierge are the only redeeming points. Excellent location. Easy access to both bus and mrt
Reviewed February 11, 2018
Good Day Ms Andrea We would like to thank you for taking the time to share your comments concerning your stay with us. Your feedback is highly appreciated and your comments have been taken on board as constructive feedback to improve our services and offerings. Our guest observations are paramount to us. We thank for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention. We hope to serve you better in future. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
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Hotel Royal @ Queens
6.8
Bambang from Indonesia
Couple
Executive Double or Twin Room
Stayed 2 nights in January 2018
Near to everywhere”
Hotel staff not good, no bell boy helping. Room service also not very good. But access to metro, marina bay is very near
Reviewed January 20, 2018
Dear Mr Bambang Thank you for sharing your feedback which we deeply appreciate. we value your opinion and see it as an opportunity to improve. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
Responded April 10, 2018
Hotel Royal @ Queens
10.0
Stella from Australia
Couple
Executive Double or Twin Room
Stayed 3 nights in January 2018
Very suitable and convenient”
Free wifi. Clean towels everyday
Reviewed January 07, 2018
Good morning Ms Stella We are happy you had a wonderful experience staying with us. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
Responded April 10, 2018
Hotel Royal @ Queens
9.6
Nikolas from Indonesia
Family with young children
Executive Double or Twin Room
Stayed 2 nights in December 2017
Clean and near from MRT”
Old hotel but still clean and staff very helpfull, Near from MRT, walking distance to Bugis
Reviewed January 06, 2018
Dear Mr Nikolas Thank you for choosing Hotel Royal @ Queens as your accommodation in Singapore. We are glad to know that you satisfied with our location and services. Once again, thank you for taking time to share your experience. We looking forward to welcoming you back. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
Responded April 10, 2018
Hotel Royal @ Queens
10.0
Duy
Family with young children
Executive Double or Twin Room
Stayed 3 nights in December 2017
Nice place with friendly and helpful staff. Very close to Bras Basah MRT. Breakfast is good. ”
One thing that can be improved : quality of TV program.
Reviewed January 04, 2018
Dear Duy Thank you very much for staying at Hotel Royal @ Queens Singapore. We are glad to know that our convenient location and spacious room which made your stay with us more enjoyable. Currently we have more than 20 international channels in out TV program. Please accept our sincere apologies. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
Responded April 10, 2018
Hotel Royal @ Queens
8.4
Sze from Malaysia
Solo traveler
Executive Double or Twin Room
Stayed 3 nights in December 2017
Excellent Location”
Would have given a 5 star for facilities, if not for the pettiness of not providing free bottle water for customers. Not a necessity to be Oxygenated Water - just normal drinking water would have suffice, and the other is that the pillows are too soft. Other than that all very good, especially its close proximity to the Bras Basah MRT Station, Bugis St and food courts. Convenience.
Reviewed January 02, 2018
Dear Sze Thank you very much for staying at Hotel Royal @ Queens Singapore. We are glad to know that our convenient location made your stay more enjoyable. We are sorry that we do not provide mineral water to our guest and we do provide other types of pillow when ever there is a request from our guest. We value your opinion and see it as an opportunity to learn and improved. Please accept our apologies. Sincerely Nordin Bin Mohamad E-commerce Sales & Marketing
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Hotel Royal @ Queens
8.0
Chong from Malaysia
Business traveler
Executive Double or Twin Room
Stayed 1 night in September 2017
Value for MOney”
Value for money
Reviewed November 26, 2017
Dear Chong Thank you for sharing your feedback. Sincerely Nordin Bin Mohamad E-commerce Sales & Marketing
Responded January 03, 2018
Hotel Royal @ Queens
4.0
Jennifer from Singapore
Couple
Executive Double or Twin Room
Stayed 1 night in October 2017
No drinking water and tattered towels”
No drinking water in the room. When we requested for bottled water, we were charged at $1 for 2 bottles. Ridiculous.. And the bath towels provided were tattered and shredding. Bed and pillows are uncomfortable too. Not an enjoyable stay at all..
Reviewed November 05, 2017
Dear Ms Jennifer Thank you for the feedback which we deeply appreciate. Very sorry to hear you facing inconvenience while staying with us. Please accept our since apologies for the bed and pillow. Sincerely Nordin Bin Mohamad E-commerce Sales
Responded November 13, 2017
Hotel Royal @ Queens
8.0
Maria from Philippines
Family with young children
Executive Double or Twin Room
Stayed 1 night in October 2016
Very good”
Nostalgic. I was here in 2012 for a 2-week conference. Now, I'm back with my family.
Reviewed October 15, 2017
Dear Ms Maria Thank you for choosing Hotel Royal @ Queens as your accommodation in Singapore. We are glad to know that you had satisfied with our hotel facilities and services. Providing outstanding service is always our hotel first priority. We are sure that will share among the team your positive feedback which we believe it would be a great motivation for all of us. Once again, thank you for taking time to share your experience. We are looking forward to welcoming you back in soonest. Sincerely Nordin Bin Mohamad E-commerce Sales
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Hotel Royal @ Queens
10.0
Marlinda from Indonesia
Family with young children
Executive Double or Twin Room
Stayed 1 night in September 2017
Nice”
Very nice location and walking distance to train station and convenience mall..
Reviewed October 12, 2017
Dear Ms Marlinda Thank you for staying at Hotel Royal @ Queens Singapore during your recent visit. We are happy you had a wonderful stay with us. Sincerely Nordin Bin Mohamad E-commerce Sales & Marketing
Responded January 03, 2018
Hotel Royal @ Queens
3.2
Mohamed from Maldives
Family with young children
Executive Double or Twin Room
Stayed 1 night in August 2017
Does not meet up to the requirements as stated in Agoda booking.”
No hot water in shower. Taps ware broken. No wifi internet in room. No Restaurant. Did not provide a basic english breakfast. Could not use gym facilities as most of it were broken.
Reviewed September 02, 2017
Dear Mr Mohamed Thank you for sharing your feedback. All our rooms comes with cold and hot shower. Complimentary wifi provided for all guest, our Queen Brasserie serve breakfast from 7am till 1030am and you can order from our an ala carte menu from 11am till 11pm. We have 2 machines at our mini gym and it works well. Please accept our since apologies. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
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Hotel Royal @ Queens
6.0
Kuwera from Indonesia
Family with young children
Stayed 1 night in December 2014
nothing special”
few facility
Reviewed August 21, 2017
12345
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