Recent customer comments

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Very good



based on 472 reviews
  • Cleanliness 7.9
  • Facilities 6.6
  • Location 9.0
  • Room Comfort/Standard 7.5
  • Service 7.9
  • Value for money 7.2
  • Food/Dining 7.0
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Peter from United Kingdom
Solo traveler
Single
Stayed 2 nights in May 2016
peter g.
and a very pleasant weekend - thank you all.
Reviewed May 30, 2016
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Joanna from United Kingdom
Solo traveler
Single
Stayed 2 nights in May 2016
Romantic, safe and great location
My second stay at this hotel (my first was with a teenager), on my own in London for a short business and leisure trip. It is a huge oldy worldly Victorian building with wide corridors and high ceilings. Lovely courteous staff, very clean functional rooms and a great location £5 cabs to theatre, £10 - £15 to Paddington. Breakfast is the downside - way over priced and warmed up - suggest eating out in one of several local cafes. Nice park just outside.
Reviewed May 25, 2016
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Shuk from China
Couple
Double
Stayed 2 nights in May 2016
Convenient and comfortable
Well maintained historical building with modern and clean room. No free wifi. Toothbrush and toothpaste not provided in the room.
Reviewed May 25, 2016
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Anne from Australia
Solo traveler
Single
Stayed 2 nights in May 2016
Hidden Gem in London
From the minute I arrived a lovely warm welcome from the Doorman and the inimitable Bernard with help with suitcases and settling in. The décor is sensational and takes one back into a bygone era of Victorian elegance with its marble staircases and chandeliers all beautifully maintained. My room was lovely as I walked in a beautiful view over the Spring foliage of Russell Sqaure.
Reviewed May 19, 2016
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Joanne from Singapore
Group
Double
Stayed 3 nights in May 2016
Convenient location.
Nice and elegant, room is big and comfortable, convenient and near to places of interest
Reviewed May 15, 2016
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Joanne from Singapore
Group
Double
Stayed 3 nights in May 2016
Good location, comfortable stay
Staff and helpful and polite, very near to tube. Good location and convenient
Reviewed May 15, 2016
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Massimo from Italy
Family with older children
Double
Stayed one night in January 2016
The only nice thing is the lobby...
Not really impressive in terms of everything except the sumptuous lobby...
Reviewed May 13, 2016
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SIN from Macau
Solo traveler
Double
Stayed 4 nights in April 2016
Convenience location with supermarket n food store nearby
good equipped room but air con is unable to turn to cool winds in winter.. Too hot in the room
Reviewed April 20, 2016
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Robert from United Kingdom
Couple
Superior Double
Stayed one night in February 2016
It's so nice
We like to keep coming back because we leave so relaxed
Reviewed March 09, 2016
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stuart from United Kingdom
Couple
Double
Stayed 2 nights in March 2016
Weekend away
Location
Reviewed March 07, 2016
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