Hotel Sailer
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 Hotel Sailer
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 Hotel Sailer
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8.7
Excellent
/10
(186 reviews)See what guests said
See map
9.2
Exceptional
Location rating score
Exceptional location
  • Cafe Cardinal20 m
  • Sta Travel90 m
  • Jimmy’s100 m
  • Freytag & Berndt120 m
  • Casino Innsbruck190 m
  • Bubble Point, Brixner190 m
  • Theresienbräu210 m
  • Hauptbahnhof210 m
  • Innsbruck Hbf Train Station240 m
  • The Medieval Maria-Theresien-Strasse240 m
  • Free Wi-Fi

    Hotel Sailer

    Adamgasse 8, Innsbruck City Center, Innsbruck, Austria, 6020 - See map
    "The hotel staff were very helpful and allowed us to leave our bike cases in between stays (we left from the hotel on a 2 week bicycle trip and then re..."
    Renee - July 27, 2018
    Exceptional reputation
    Recommended by 98% of guests
    Exceptional cleanliness
    9.1 rating for cleanliness
    • 240 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Sauna

    • Air conditioning

    Property ranking|Compared to 252 Innsbruck properties
    See all rankings
    Service score
    8.9/10
    Cleanliness score
    9.1/10
    Review score - United States
    9.6/10
    Value for money score
    8.3/10
    Better than
    99
    %
    of Innsbruck properties
    Better than
    99
    %
    of Innsbruck properties
    Better than
    99
    %
    of Innsbruck properties
    Better than
    98
    %
    of Innsbruck properties
    Value for money8.3
    Distance to city center0,3 km
    Location rating9.2
    Nearest airportInnsbruck Airport (INN) - Austria
    Distance to airport3.7 km

    Rooms available at Hotel Sailer

    7.5
    Very good
    Room comfort & quality
    Double Room
    Double Room
    ...
    • Room size: 17 m²/183 ft²
    • Separate shower/bathtub
    • 2 single beds
    Enter dates to see prices
    Comfort Double Room - Non-Smoking
    Comfort Double Room - Non-Smoking
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Business Double Room
    Business Double Room
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Single Comfort
    Single Comfort
    ...
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      Junior Suite
      Junior Suite
      ...
      • Room size: 32 m²/344 ft²
      • Separate shower/bathtub
      • 2 single beds or 1 sofa bed
      Enter dates to see prices
      Comfort Triple Room
      Comfort Triple Room
      ...
      • Room size: 22 m²/237 ft²
      • Shower and bathtub
      • 1 single bed and 1 double b...
      Enter dates to see prices
      Superior Double Room
      Superior Double Room
      ...
      • Room size: 25 m²/269 ft²
      • Non-smoking
      • 1 double bed
      Enter dates to see prices
      Business Triple Room
      Business Triple Room
      ...
      • Room size: 25 m²/269 ft²
      • Non-smoking
      • 1 single bed and 1 double b...
      Enter dates to see prices
      Single Business
      Single Business
      ...
        Enter dates to see prices
        Double comfort
        Double comfort
        ...
          Enter dates to see prices

          What people love about Hotel Sailer

          • 9.2
            Exceptional
            Staff 

            "Friendly staff, great location and good rooms for a family"

            Yip

            |

            December 27, 2018

          • 8.8
            Excellent
            Staff 

            "Kind staffs, delicious breakfast, convenient parking and clean spacious room..."

            HWEIHN

            |

            September 12, 2018

          • 9.6
            Exceptional
            Breakfast

            "Breakfast - excellent choices."

            john

            |

            November 20, 2018

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          More about Hotel Sailer

          More about Hotel Sailer

          9.6
          Exceptional

          "Spacious comfortable room."

          john

          |

          November 20, 2018

          An overview

          Show less

          Most talked about facilities

          Breakfast
          12 mentions
          Housekeeping
          10 mentions
          Internet
          1 mention

          What they offer

          10.0
          Exceptional
          Cleanliness

          "Room is cosy, clean and bed is so comfortable."

          May

          |

          December 26, 2018

          View all reviews
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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Food and dining

          Breakfast options

          American

          Restaurants on site

          Sailer
          Cuisine:International, Austrian
          Menu:Buffet

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Most helpful reviews for Hotel Sailer
          Group
          Stayed 1 night in July 2019
          Excellent8.0
          Very goodGood location, the hotel is in the center of Innsbruke.
          Danunartfrom ThailandReviewed July 22, 2019
          Solo traveler
          Stayed 3 nights in November 2018
          Superior Double Room
          Exceptional9.6
          Very Enjoyable Long WeekendSpacious comfortable room. Daily attention; Breakfast - excellent choices. Evening meal offers wide range of menu and cost including some welcomes "Austrian" dishes e.g. enjoyable goulash Staff cheerful and efficient. Quiet location - 5 mins from railway and bus station.and not much more from Golden Roof and Xmas markets. As an older traveller shower over the bath ( rather than walk in ) tests the agility !!
          johnfrom United KingdomReviewed November 20, 2018
          Solo traveler
          Stayed 1 night in September 2018
          Business Double Room
          Excellent8.8
          ExcellentStaff were helpful and friendly. Location is excellent - nearby the train station. Breakfast spread was quite good, better than most hotels. Glass door for the bathroom was not wide enough, thus the floor got wet.
          Immyfrom MalaysiaReviewed September 20, 2018
          Couple
          Stayed 1 night in June 2019
          Business Triple Room
          Review score5.6
          In such heat the hotel does not even have a fan. It was quite hot and getting a fan was also a luxury . There is no air conditioning. Only a small fan was provided. Couldn't sleep at all and was sweating through the night or afternoon.
          Rashmifrom SingaporeReviewed June 07, 2019
          Solo traveler
          Stayed 2 nights in October 2018
          Business Double Room
          Very good7.2
          Spacious roomA bit pricey, but to be expected in Innsbruck
          Nicolefrom PhilippinesReviewed May 01, 2019

          Reviews of Hotel Sailer from real guests

          Overall rating
          8.5
          Excellent
          From 2468 reviews
          Provided by verified guests of
          Agoda Reviews (186)Booking.com Reviews (1911)
          Rating via Agoda8.7
          /
          10
          Cleanliness9.1
          Facilities8.4
          Location9.2
          Room comfort and quality7.5
          Service8.9
          Value for money8.3
          High score for Innsbruck
          Rating
          9+ Exceptional (32)
          8-9 Excellent (13)
          7-8 Very Good (19)
          6-7 Good (2)
          <6 Below Expectation (5)
          Time of the year
          Mar - May (13)
          Jun - Aug (22)
          Sep - Nov (18)
          Dec - Feb (18)
          All guests (186)
          All room types
          All languages

          Show reviews that mention 

          Showing 71 verified guest comments
          1234
          8.0
          Excellent
          Danunart from Thailand
          Group
          Stayed 1 night in July 2019

          Very good”

          Good location, the hotel is in the center of Innsbruke.

          Reviewed July 22, 2019

          Dear Danunart, Thank you very much for taking the time to evaluate our hotel! It was a pleasure to read that you enjoyed your stay in our house. We are looking forward to welcome you again in our house during your next visit. Best regards Family Sailer and Team

          Responded July 31, 2019
          Hotel Sailer
          9.6
          Exceptional
          john from United Kingdom
          Solo traveler
          Superior Double Room
          Stayed 3 nights in November 2018

          Very Enjoyable Long Weekend”

          Spacious comfortable room. Daily attention; Breakfast - excellent choices. Evening meal offers wide range of menu and cost including some welcomes "Austrian" dishes e.g. enjoyable goulash Staff cheerful and efficient. Quiet location - 5 mins from railway and bus station.and not much more from Golden Roof and Xmas markets. As an older traveller shower over the bath ( rather than walk in ) tests the agility !!

          Reviewed November 20, 2018

          Dear John, Thank you very much for taking the time to evaluate our hotel! Each feedback helps us to get to know the wishes of our guests even better. With great pleasure we read that you enjoyed your stay. We are looking forward to welcome you again in our house during your next visit. Best regards Family Sailer and Team

          Responded December 11, 2018
          Hotel Sailer
          8.8
          Excellent
          Immy from Malaysia
          Solo traveler
          Business Double Room
          Stayed 1 night in September 2018

          Excellent”

          Staff were helpful and friendly. Location is excellent - nearby the train station. Breakfast spread was quite good, better than most hotels. Glass door for the bathroom was not wide enough, thus the floor got wet.

          Reviewed September 20, 2018

          Dear Immy, thank you very much for taking your time to write a review about your stay! With pleasure we have read that you enjoyed your room. We apologize for the inconvenience caused regarding the glasss door in the bathroom. Please report any issues promptly to the receptionist, our team will endeavor to solve any of your occurring problems as fast as possible. We hope you will give us, the team of Hotel Sailer, another chance to convince you of our qualities. Best regards Family Sailer and team

          Responded September 27, 2018
          Hotel Sailer
          5.6
          Rashmi from Singapore
          Couple
          Business Triple Room
          Stayed 1 night in June 2019

          In such heat the hotel does not even have a fan. ”

          It was quite hot and getting a fan was also a luxury . There is no air conditioning. Only a small fan was provided. Couldn't sleep at all and was sweating through the night or afternoon.

          Reviewed June 07, 2019

          Dear Rashmi, thank you very much for taking your time to write a review about our hotel! Every feedback helps us to get to know the wishes of our guests even better. Unfortunately we had to read that we could not meet your expectations completly. We would like to apologize for the inconvenience during your visit. Nothing is further from us than knowingly disappointing your expectations. All our rooms are equipped with air condition. You can start teh air condition directly in the room or your can contact the reception staff to start the air condition. Please report any issues promptly to the receptionist, our team will endeavor to solve any of your occurring problems as fast as possible. Hopefully you will give us, the team of Hotel Sailer, another chance to convince you of our qualities. Best regards Family Sailer and team

          Responded June 17, 2019
          Hotel Sailer
          7.2
          Very good
          Nicole from Philippines
          Solo traveler
          Business Double Room
          Stayed 2 nights in October 2018

          Spacious room”

          A bit pricey, but to be expected in Innsbruck

          Reviewed May 01, 2019

          Dear Nicole, Thank you very much for taking the time to evaluate our hotel! Each feedback helps us to get to know the wishes of our guests even better. Please report any issues promptly to the receptionist, our team will endeavor to solve any of your occurring problems as fast as possible. We are looking forward to welcome you again during your next visit. Best regards Family Sailer and team

          Responded May 18, 2019
          Hotel Sailer
          8.8
          Excellent
          James from Malaysia
          Group
          Business Double Room
          Stayed 1 night in February 2019

          comfortable hotel ”

          I stayed in 2 hotels in Innsbruck for one night each and this was much the better option. Good clean hotel and well priced for the city

          Reviewed April 15, 2019

          Dear James, Thank you very much for your helpful feedback! It was a great pleasure for us to read that you enjoyed your stay. We are looking forward to welcome you again during your next visit. Best regards Family Sailer and Team

          Responded April 24, 2019
          Hotel Sailer
          7.2
          Very good
          Liew from Singapore
          Group
          Comfort Room
          Stayed 2 nights in July 2018

          Very good”

          Big & Clean room. Looks very new. 5mins to train station. Staff was friendly. But I was able to hear sounds coming from above my room, seems like some kids is jumping on their flooring.

          Reviewed March 03, 2019

          Dear Liew, Thank you very much for taking the time to evaluate our hotel! Each feedback helps us to get to know the wishes of our guests even better. Please report any issues promptly to the receptionist, our team will endeavor to solve any of your occurring problems as fast as possible. We hope you will give us, the team of Hotel Sailer, another chance to convince you of our qualities. Best regards Family Sailer and team

          Responded March 19, 2019
          Hotel Sailer
          9.2
          Exceptional
          Yip from Hong Kong
          Family with young children
          Business Triple Room
          Stayed 1 night in December 2018

          Great place to stay in Innsbruck.”

          Friendly staff, great location and good rooms for a family

          Reviewed December 27, 2018

          Dear Yip, Thank you very much for taking the time to evaluate our hotel! Each feedback helps us to get to know the wishes of our guests even better. With great pleasure we read that you enjoyed your stay. We are looking forward to welcome you again in our house during your next visit. Best regards Family Sailer and Team

          Responded January 14, 2019
          Hotel Sailer
          10.0
          Exceptional
          May from Malaysia
          Family with teens
          Comfort Triple Room
          Stayed 1 night in December 2018

          Great location, friendly staff”

          Opposite train station, convenient fir Flix bus too. Walking distance to attraction. Breakfast is so good, with many varieties. Room is cosy, clean and bed is so comfortable.

          Reviewed December 26, 2018

          Dear May, Thank you very much for taking the time to evaluate our hotel! Each feedback helps us to get to know the wishes of our guests even better. With great pleasure we read that you enjoyed your stay. We are looking forward to welcome you again in our house during your next visit. Best regards Family Sailer and Team

          Responded January 14, 2019
          Hotel Sailer
          8.8
          Excellent
          Susan from Australia
          Couple
          Comfort Double Room - Non-Smoking
          Stayed 2 nights in August 2018

          Close to hbf station”

          The recently renovated rooms were a good size. Shower was really nice. There was an excellent breakfast with lots of choices. Staff could have been a bit more informative on check in. No offer of city maps or where to go, etc. there were maps you could help yourself to though. We could have bought the tourist card from the hotel, but opted to go to the tourist office for more information.

          Reviewed August 28, 2018

          Dear Susan, thank you very much for taking your time to write a review about your stay! Sorry sincerely that we did not meet your taste regarding the room complete. Nothing distracts us from disappointing your expectations. We apologize for the inconvenience caused. The satisfaction of our guests is fundamental to us, and that's why we are very open to criticism. Please report any issues promptly to the receptionist, our team will endeavor to solve any of your occurring problems as fast as possible. We hope you will give us, the team of Hotel Sailer, another chance to convince you of our qualities. Best regards Family Sailer and team

          Responded September 06, 2018
          Hotel Sailer
          10.0
          Exceptional
          Renee from United States
          Couple
          Comfort Double Room - Non-Smoking
          Stayed 1 night in August 2017

          Exceptional”

          The hotel staff were very helpful and allowed us to leave our bike cases in between stays (we left from the hotel on a 2 week bicycle trip and then returned for our flight home). The hotel was also conveniently located for restaurants and sightseeing. I would definitely stay here again.

          Reviewed July 27, 2018

          Dear Renee, Thank you very much for your helpful feedback! With pleasure we have read that you enjoyed your stay in our hotel. We are looking forward to welcome you again during your next visit. Best regards Family Sailer and Team

          Responded August 22, 2018
          Hotel Sailer
          2.8
          Mee from Netherlands
          Solo traveler
          Comfort Double Room - Non-Smoking
          Stayed 4 nights in March 2018

          Hotel for thieves, No security!!!”

          On the third day, while I was having breakfast they provided in a dining room next to the lobby, someone got into my hotel room which was on the first floor, and took the money from my wallet. I immediately went to reception, checked if someone has entered my room. The lady at the front desk was not helpful and patient at all. She kept saying no one has entered my room, while they dont even have camera installed in the corridor!!! Eventually, I had to report this case to the police for further investigation.

          Reviewed March 19, 2018
          9.2
          Exceptional
          Rosa from United States
          Family with teens
          Comfort Double Room - Non-Smoking
          Stayed 2 nights in March 2018

          Glorious and traditional”

          Charming, beautiful, and in the absolute perfect location for eats, shopping, and sight-seeing. The staff was so wonderfully helpful, and our room was intriguing! It's an old place, so it had some expected quirks in plumbing, but not a bother at all. Definitely will stay there again!

          Reviewed March 16, 2018

          Dear Rosa, Thank you very much for taking the time to evaluate our hotel! It´s a pleasure for us to read that you enjoyed your stay in our hotel. We are looking forward to welcome you again during your next visit in Innsbruck. Best regards Family Sailer and team

          Responded March 27, 2018
          Hotel Sailer
          10.0
          Exceptional
          Nadia from Singapore
          Family with teens
          Comfort Double Room - Non-Smoking
          Stayed 1 night in December 2017

          nice, clean, & helpful hotel very close to central station”

          3min walk from innsbruck hbf. staff are extremely helpful with amenities and helping to figure out medical help for my mother who’s having a cold; and it’s Christmas (public hols). room is spacious and clean, comfortable bed & lots of electrical outlets for charging our devices.

          Reviewed December 27, 2017

          Dear Nadia, Thank you very much for taking the time to evaluate our hotel! With pleasure we have read that you enjoyed your stay in our house. We are looking forward to welcome you again in our house during your next visit. Best regards Family Sailer and Team

          Responded March 07, 2018
          Hotel Sailer
          8.7
          Excellent
          Mylinda from Australia
          Couple
          Business Double Room
          Stayed 1 night in May 2015

          Helpful Staff, Good Location, Great Breakfast”

          The hotel was was charming, very traditional in Decor for the communal areas but modern rooms. Staff were friendly and helpful. The breakfast was great - particularly for a 4 Star hotel.

          We arrived very early and didn't expect to able to check in but our room was ready. Room was perfect. Clean, small, comfy. Very close to train station, it took is less than 5 mins to walk there. Lots of character. Lovely service - many tourist cards, ticket, etc can be purchased directly from the hotel which is really convenient! The breakfast provided was better than we expected for the price of the hotel. Hot and cold. We appreciated the hot breakfast on an unseasonally cold day in Innsbruck. We would definitely stay again.

          Reviewed May 22, 2015
          8.3
          Excellent
          Christopher from Australia
          Couple
          Comfort Double Room - Non-Smoking
          Stayed 1 night in September 2014

          Great Location, terrific Breakfast”

          Location from Train, Breakfast was great quality and huge variety, staff friendly and helpful

          Only one night but impressed value for money, no air cond but we didn't need it. Bed comfy and room clean, most hotels I have stayed in on our trip forget to look in creases around shower for mould. Shower was hot, room very large. Very pretty eating area, features very interesting. Staff were happy to help and spoke English well. Breakfast was more than we expected, big variety and fresh and actually had bacon and eggs!!! Would stay again definitely.

          Reviewed September 20, 2014
          8.7
          Excellent
          Daniel from United States
          Solo traveler
          Comfort Double Room - Non-Smoking
          Stayed 1 night in October 2009

          Hotel Sailer Review”

          Location was very central within walking distance to the main train statio, as well as the historic district.
          If you do not have your own laptop, the internet service is 9 Euros per hour. Most hotels have a computer in the lobby where internet access is for free.

          Overall, I am satisfied with the value I got for the price of the room. The hotel is clan, centrally located, and the staff was friendly. At first I thought the room would be noicy, because there was a lot of traffic on the street outside of my room and the window was open when I came in. However, when I closed the window it was perfectly quiet.

          Reviewed October 14, 2009
          7.2
          Very good
          MARIO from Spain
          Business traveler
          Superior Double Room
          Stayed 2 nights in October 2018

          Dim lighting in the room”

          Impossible to work with that lighting. The desktop is too small, cramped with things and the funny way of how the TV is placed, makes it very uncomfortable. From the pictures to my actual room, there were a few diffrerences

          Reviewed October 22, 2018

          Dear Mario, thank you very much for taking your time to write a review about our hotel! We would like to apologize for the inconvenience caused regarding your stay in our house. Nothing distracts us from disappointing your expectations. The satisfaction of our guests is fundamental to us, and that's why we are very open to criticism. We will speak promptly with all our employees that this situation will never happen again. We hope you will give us, the team of Hotel Sailer, another chance to convince you of our qualities. Best regards Family Sailer and team

          Responded October 26, 2018
          Hotel Sailer
          6.0
          Ben from Austria
          Business traveler
          Comfort Double Room - Non-Smoking
          Stayed 2 nights in September 2018

          No room heating when cold outside”

          It was 8 degrees Celsius outside (46F), and correspondingly cold inside. They did not bother to put on the heating, even though I complained. When I am paying more than EUR 200 per night (there was the cycling world cup in the city so all hotels were quite expensive,), I expect that I don't have to freeze at night and hide below two blankets ...

          Reviewed September 30, 2018

          Dear Ben, thank you very much for taking your time to write a review about our hotel! We would like to apologize for the inconvenience caused regarding your stay in our house. Nothing distracts us from disappointing your expectations. The satisfaction of our guests is fundamental to us, and that's why we are very open to criticism. We will speak promptly with all our employees that this situation will never happen again. We hope you will give us, the team of Hotel Sailer, another chance to convince you of our qualities. Best regards Family Sailer and team

          Responded October 25, 2018
          Hotel Sailer
          7.2
          Very good
          Eng from Singapore
          Group
          Comfort Double Room - Non-Smoking
          Stayed 1 night in May 2019

          Good location, Spacious Room and Friendly Staff”

          The hotel is at a good location near the railway station and Innsbruck central. The room is clean and spacious and the staff are friendly.

          Reviewed May 29, 2019

          Dear Eng, Thank you very much for taking the time to evaluate our hotel! With pleasure we read that you enjoyed your stay in our hotel. Our team was very happy about your praise - thank you very much We are looking forward to welcome you again in our house during your next visit. Best regards Family Sailer and Team

          Responded June 17, 2019
          Hotel Sailer
          1234
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          • Exceptional location
          • Casino Innsbruck
          • Innsbruck Hbf Train Station is within 0.24 km