Very good”

It is my reading that if booking is through some agency like Agoda/Goibibo/MMT/OYO, the rooms provided in the lst instance are not at all as per expectations perhaps due to discount provided through agencies and hoteliers feel such customers to be 2nd rated. These do not match with what is shown at the time of bookings through such agencies. This has happened many a time. This happened on my trips to Goa, Haridwar, Delhi and so on. When we protest, better rooms are provided. Why such things - customers are customers and should be treated at par. This happened at Samrat Hotel through Agoda and at Hotel Classic Residency in Haridwar through Goibibo as well this time. Staff at Samrat was Excellent and always ready to help & made our stay comfortable despite several issues notified to hotel admn. Breakfast was very good n well spread n enjoyable. Agencies which accept bookings for customers must see comfort/facilities provided to customers than their hefty commissions.

Nice reception staff, very quick check in n out, clean hotel with big room.”

Pros: 1) Location if you have any work at central Delhi, 2) Specious rooms, but need renovation 3)Cleanness 5) Good room service, n house keeping 6) Food is tasty n quantity is enough for two adult Cons: 1) WiFi doesn't work 2) Rooms need renovation

Nice cosy hotel with issues concerning toilet”

Samrat means emperor and you get a cosy room good breakfast and nice food via room service. Fish grilled is worth trying. People are ever smiling courteous. But I was disappointed about their toilet flush shower curtain and bath towels. I never expected such a poor quality bath towel -no hand or face towels were provided. After asking you get another poor quality towel. Flush out the WC requires herculean force. Shower curtain is short and you have to use mug and tumbler to avoid water outside the bath tub. Bath tub has stains and you may not like to lie on it for bath. It is unfortunate for a five star hotel.

Excellent Location, Fairly priced, Needs Major Renovation”

The building is good. Hotel is managed by Govt. of India employees, so we can expect certain lethargy. The food is disappointing. I was served stale food when ordered midnight and sufferred a stomach ache following day. So recommend you not to use the in room dining facility except for tea and bread. The hotel is in want of major renovation and could have been the best hotel in New Delhi once revamped. The breakfast doesn't have much choices as offered by other hotels of the same category. The staff is unprofessional in attitude and may be also rude most of the times. Would only recommend if you are looking for a place to sleep and no other facilities.

Service and Staff”

Samrat is located in a safe, good. clean and green area in Delhi. Hotel itself is nice, impressive no complains. However, maintenance needs improvement. Service is slow and non-responsive. Above all, the reception counter or the front desk staff are unfriendly and have a non-bothered attitude. The junior staff are badly trained. My passport pages were folded for ease of copying! The staff returned it without a word about it and when I found out and confronted, a very quick, in-sincere sorry was the reply! The person who folded the pages didn't feel it was wrong. I notice the staff at front desk is not educated or trained properly.

Hotel with a History; perhaps a shadow of its former self.”

I arrived on the 27th and took an early check-out on the 28th. The staff are courteous, helpful and well experienced. They were prompt in their service, though I am unusually parsimonious in my wants. It was a short stay and I wasn't looking to extend my time. The room service is on the mark, though the food can barely be called Indian. The Naans were unusually thick though they do serve decent chicken. There is no bar or restaurant inside the hotel except for a tea lounge; they've put it for lease. This Hotel is more of a complex housing different educational institutions and government houses. I'd still stay here and not anywhere else in Chanakyapuri for the simple reason that I had pleasant and deep conversations with the staff. Despite that my room had a lot of Mosquitoes, I can recommend Hotel Samrat.

Dated Property with Great Potential”

We booked three rooms here for our last night in Delhi before going to Punjab and wanted to splash out as it was advertised on Agoda as 5 star, however when arriving at the hotel, it was apparent this property required updating and serious tender loving care. Rooms had switch surrounds falling off, bumpy mattresses, toilet flush were hard, old and tired furniture. The fountain in the centre was filthy and non operative, lifts were old and felt like they were about to break down and the list goes on..... The saving grace of the hotel was the pool, which we thoroughly enjoyed. Also the breakfast is pretty good and has varied food. If it wasn't for these two points, i wouldn't recommend this hotel.

Don't Expect Luxury Here. The Hotel is a "Has Been". Currently should be a high 3 or low 4 star.”

This hotel represents the sad fate of a formerly glorious hotel that's been allowed to fall to bad management practices and decisions. The maintenance of the building has suffered due to lack of money being spent to keep the hotel running. Everywhere you look you see items that need to be repaired. In addition to that the management has elected to close all the restaurants in the hotel and open a rave-type club instead. The sound from that club is loud all thru the hotel. The only food available is from room service and it isn't very good. They tried to send me on a walk thru the dark to the Hotel Ashoka for my dinner meal. I guess the hotel next door is owned by the same group. If anyone has to walk next door to get a guest's dinner it should be the Samrat staff. That would have been a better solution. This is why I am saying the management makes poor decisions. I don't hold the staff responsibile for the problems here, The decisions of the owners/general mgr aren't good.

Overall pleasent stay but interior outdated ”

So far it was pleasent stay. But 1 thing I would like to mention that is room interior very much outdated . In our Bathroom toilet water springkler had a leake. Other inside room everything was so old . Seems that are upgrading entire hotel you can easily see everywhere construction work. Pros- Location specific it is best hotel. Room service for food was good. Morning breakfast included in hotel price which was worth of money. Multiple options .

good position and very clean”

We ordered two single beds but they arranged double bed, how can two big fat men lie on a bed? Can you imagine? Finally they changed a new room for us! Ovewrall it was good experience.

Exceptional”

Pros: Breakfast was great, very helpful staff, nice bathroom, hotel food was great, nice room, and overall Expereicne was great Cons: slow WiFi, old towels, there was a small cockroach in bathroom, bed wasn’t as comfortable.

samrat - the great bubble”

Samrat the prime ITDC property in the country capital is past its glory the hotel it seems is better of being a court than a 5* hotel property with lawyers swarming the place ........ with the swimming pool out of order the Disco closed was a total let down, but the STAFF of the hotel was a great relief right from the security to the reception room service were exceptional infact they made us feel at home. ITDC being the primary flag bearer should put its own house in order or better reduce the star rating to 3* and stop misleading persons like us into believing a nonexistent dream.

Staff and services both are excellent. ”

Room service people even respond in odd hours if you are reaching (say) at 2.00 AM. Very good hotel and spacious and clean room.

Above average”

samrat is centrally located and looks cost effective,but only 2 floors are now open for the customers, rest is blocked for government offices like judicial activity and hence the thrust on the customers seems to have gone down. the food you can get on order only as there is no restaurant and the quality of food remains a thing of concern. Similarly the morning breakfast available as part of the package dose not match the expectations of the customer. So overall if one is looking for location only the hotel is better than railyatri niwas but fails to match the expectations of a 4 star.

A great property at a great location but apathetically run! ”

Only in India can a hotel be government owned (and the result would be something like Samrat Hotel)-a great property at a great location but apathetically run!

Old hotel with old facilities which really needs a serious renovation”

The hotel environment is big and friendly, also it is located in very accessible and central area of Delhi, but the rooms are very old and overall the hotel needs a renovation. The breakfast is with limited choices of food and drinks.

Good”

Hotel Samrat is a decent place. Not bad for the value however it seems a bit dated and could use some sprucing up.

Exceptional”

The room was spacious, breakfast was great. The only turn down is the City Tour they booked for us has a scamer taxi driver, costed a fortune and took us to irrelevant places to scam.

Acceptable”

I believe Hotel Samrat was once a great hotel of its time but current condition is very very poor. I think the only reason they keep running the hotel is to fund the constructions for renovations... Room was not clean at all, everything is old and dirty. I may accept poor conditions however then they should not keep their prices still higher level...

Good hotel”

It is a good hotel with all basic facilities. But wifi never work well. Not a present problem . It is always same. Doors are old so you need to push it well. Breakfast very basic but i think enough for me.