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Exceptional
Based on 47 reviewsSee what guests said
9.1
Hotel Santa Maria Novella
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9.7 Exceptional location
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9.7Location
  • 350 meters to public transportation

  • Heart of the City

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Room choices
Superior Double Room
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  • 19 m²/205 ft²
  • 1 king bed
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Single Room
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  • 13 m²/140 ft²
  • 1 single bed
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Junior Suite
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  • 28 m²/301 ft²
  • 1 king bed
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Deluxe Double Room
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  • 33 m²/355 ft²
  • 1 super king bed
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Suite
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  • 30 m²/323 ft²
  • 1 super king bed
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Double Superior
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    Family Room
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    • 34 m²/366 ft²
    • 2 single beds and 1 king be...
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    Verified guest reviews

    Agoda Reviews (47)Booking.com Reviews (970)
    6.0
    Filter by guest type:
    Cleanliness9.3
    Facilities8.1
    Location9.7
    Room comfort and quality9.4
    Service9.0
    Value for money8.6
    Provided by verified guests of Agoda
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    Showing 44 verified guest comments
    12345
    9.2
    Mei from Singapore
    Couple
    Superior Double Room
    Stayed 2 nights in July 2017
    Wonderful location and Iconic hotel
    Cossy & quaint, with a fantastic location. We did not get a good view, looking out onto a tiny courtyard but then we were not in the room most of the time. It was a comfortable room however the shower cubicle was small & tight even for a 5ft 2 inches 52kg person. The hotel staffs were very helpful and prompt with the service.
    Reviewed July 19, 2017
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    4.4
    Sebastien from Switzerland
    Solo traveler
    Junior Suite
    Stayed 2 nights in March 2017
    horrible experience!
    During my stay in the Hotel someone accessed my room twice to steal me money while I was at the gym. They made in a way that they thought I wouldn't notice by only taking 120euro from my jeans the first time and put back the rest. The second time they took 100 euro from my coat the second time. The hotel was not very helpful except making me waste 3 hours at the police station. I understand they said they were not responsible for anything stolen from the room but they could have at least do a gesture or try to investigate more because it's inadmissible that someone went through my stuff to look for money twice. This is the first time in a western country that it happened in my life and I travel a lot. I spend most of my time in hotels.
    Reviewed March 14, 2017
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    8.8
    myra from Singapore
    Couple
    Superior Double Room
    Stayed 3 nights in December 2016
    Good hotel really near train statio
    Lovely breakfast
    Reviewed January 05, 2017
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    9.2
    Joni from Singapore
    Solo traveler
    Superior Double Room
    Stayed 3 nights in October 2016
    Nice hotel with central location
    The hotel is close to both train station and the cathedral, it is only takes 5 mins or so to walk. The staff are friendly and the room I felt is quite big n clean. Breakfast is not bad too.
    Reviewed October 12, 2016
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    10.0
    Susan from United States
    Couple
    Superior Double Room
    Stayed 6 nights in September 2016
    Fabulous
    We stayed at Hotel Santa Maria Novella for six nights. Excellent location, extremely courteous, friendly, knowledgeable staff, and beautiful view. Superb housekeeping staff as well. Would surely recommend. Being able to just go downstairs to enjoy the extensive breakfast prior to our busy day was a huge plus. Thank you Hotel Santa Maria Novella!!
    Reviewed September 23, 2016
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    9.2
    HSUAN-YU from Macau
    Couple
    Superior Double Room
    Stayed 2 nights in March 2016
    Great location nice little hotel
    Nice staff and service Everything is okay
    Reviewed June 30, 2016
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    10.0
    Robert from Australia
    Solo traveler
    Superior Double Room
    Stayed 2 nights in June 2016
    Very nice hotel
    I enjoyed my stay in this hotel and in this location very much.
    Reviewed June 20, 2016
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    8.8
    David from United Kingdom
    Couple
    Superior Double Room
    Stayed 4 nights in June 2016
    First trip to Florence
    A real find,excellent location with friendly staff always helpful and of great assistance. Breakfast was great with loads of variety.
    Reviewed June 18, 2016
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    10.0
    kanisorn from Thailand
    Couple
    Superior Double Room
    Stayed 2 nights in April 2016
    The best and the best
    best location at the center of the town , best service and best room
    Reviewed April 19, 2016
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    8.7
    Gunanta from Indonesia
    Couple
    Superior Double Room
    Stayed 2 nights in November 2015
    Best hotel in our euro trip
    the room, the location/access, the staffs
    Florence is the best experience in our vacation (we also visited Paris, Venice, Rome and Amsterdam) and this hotel contribute a great deal to it. The location is perfect in the heart of Florence. Il Duomo, Ponte Vecchio, shopping avenue, train station are within comfortable walking distance. The room is large and very comfortable. Staffs are very helpful and always give clear answer to all of our questions. Surely will be back this hotel if we visit Florence again.
    Reviewed November 18, 2015
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    12345
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    Hotel Santa Maria Novella
    |Exceptional 9.1
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