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2015

Hotel Santika Premiere Gubeng

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Excellent8.1
Based on 889 reviews
92% would recommend to a friend
Hotel Santika Premiere Gubeng
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Lobby
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8.1 Excellent guest rating
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"good location, nice services"

Joko W.Indonesia
Interior view
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8.2 Excellent location
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8.2Location
  • 850 meters to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

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Room choices
Premier King
...
  • City view
  • 33 m²/355 ft²
  • 1 king bed
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Deluxe Executive King
...
  • City view
  • 25 m²/269 ft²
  • 1 king bed
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Deluxe Executive Twin
...
  • City view
  • 25 m²/269 ft²
  • 2 single beds
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Junior Suite
...
  • City view
  • 43 m²/463 ft²
  • 1 king bed
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Nearest essentials

Airports
  • Juanda International Airport (SUB)
  • 13.0 km
  • Abdul Rachman Saleh Airport (MLG)
  • 72.5 km
Public transportation
  • Gubeng Train Station
  • 880 m
  • Semut Train Station
  • 3.1 km
Hospital or clinic
  • Siloam Hospitals Surabaya
  • 240 m
Pharmacy
  • Guardian
  • 810 m
Convenience store
  • Indomaret
  • 1.4 km
Cash withdrawal
  • ATM
  • 80 m

More about Hotel Santika Premiere Gubeng

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Verified guest reviews

Agoda Reviews (890)Booking.com Reviews (483)
Filter by guest type:
Cleanliness8.3
Facilities7.7
Location8.2
Room comfort and quality8.0
Service8.1
Value for money7.9
Provided by verified guests of Agoda
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Deluxe Executive King
Premier King
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Showing 837 verified guest comments
12345
8.4
Yu from Taiwan
Group
Deluxe Executive Twin
Stayed 1 night in September 2017
So far so good
We booked the SPA 3hrs before,however when we go 6th floor their spa reception desk. We just be informed that they don't have room available can serve me and my friend. So it's possible to go out room to provide SPA service? We don't want to make our room messy so that why we choose to make at SPA room ! In the end, we make a booking the next morning! It's really a bad experience that when customer already make a booking in advance,but the receptionist didn't do their job properly and cause customer's inconvenient! :( The hotel receptionists are very friendly and helpful. But when we ask where can buy "post card" . Most of the staff don't know what we talking about. It's really need to improve the communication with customers as a front desk staff...
Reviewed September 23, 2017
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9.2
Anthony from Indonesia
Business traveler
Deluxe Executive King
Stayed 1 night in July 2017
The staff very Kind
The staff are very kind and helpful.
Reviewed September 11, 2017
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8.4
STEPHEN from United Kingdom
Couple
Deluxe Executive Twin
Stayed 2 nights in September 2017
Well maintained hotel with great staff
Hotel public areas and rooms are immaculate and well maintained. All staff are welcoming and very helpfull.
Reviewed September 11, 2017
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7.2
Sinta from Indonesia
Couple
Deluxe Executive King
Stayed 1 night in September 2017
Friendly staff. Nice and clean place
The room were spacious enough and comfortable for me and my husband
Reviewed September 08, 2017
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5.6
Eng from Indonesia
Business traveler
Deluxe Executive King
Stayed 1 night in August 2017
Good for business trip
Really suitable for business trip
Reviewed September 03, 2017
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7.2
Rendy from Indonesia
Business traveler
Deluxe Executive King
Stayed 5 nights in August 2017
looks old because less maintenance
floor is damaged, bed also not comfort, looks like less maintenance
Reviewed August 29, 2017
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6.0
Richie from Indonesia
Business traveler
Deluxe Executive King
Stayed 2 nights in August 2017
Decent Hotel for short stay
Hotel is in the middle of the city but still need car to get around. Nothing much around walking distance. Room is spacious enough and clean. Service is not satisfying. Booked for two guests for one room but they only provide us with one room key. I asked for another room key but they said they don't have any spares. So we need to either go to in/out the room together or ask the receptionist to bring us to our room; which is very troublesome. Breakfast has great variety of dishes. But again service was not that good. We were seated to a table that wasn't fully prepared (no napkins, incomplete cutleries). And when I ordered an omelette at the egg station the cook just pointed to an already made, left cold omelette that is placed on a serving tray. I asked him to cook a new one but he insisted that I should just take the pre-made unappetizing omelette on tray. Overall: Might be good for a solo traveller that just need a place to sleep. Seriously need to fix their Service.
Reviewed August 11, 2017
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10.0
Niko from Indonesia
Business traveler
Deluxe Executive King
Stayed 1 night in May 2017
Superrrrr
I really love this hotel. They gave avocado juice for welkom drink. Facilities, room, staffs are 5 star :)
Reviewed July 26, 2017
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8.8
huanhock from Singapore
Business traveler
Deluxe Executive King
Stayed 4 nights in May 2017
Excellent
Value for money, but sound proofing was terrible, moaning can be heard in the night
Reviewed June 03, 2017
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7.6
Joko from Indonesia
Family with young children
Premier King
Stayed 1 night in May 2017
Quite good of services
good location, nice services
Reviewed May 16, 2017
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