Hotel Sentral Johor Bahru

It's necessary to get a taxi wherever you want to go to

Everything is average and nothing much can be expected.

never disappoint

Very bad. No priority parking for guest. Staff on duty are rude n never concern whats clients need. Mattress are too old n can feels springs.

Parking for guest should be improve..not parking for staff..must priority to guest.

Good

Should repaint the interior room.

Good

they got big room for cheaper price. parking always available, 8 minit to shopping mall

First few stays with them was good but of recent standard are getting worse .

Bed mattress spring spoiled. Wardrobe cabinet without hangers. Elevator malfunctioned few time.

After getting a superior twins room which was full of dust and bad odour instead of superior double room, I processed this booking for a deluxe double room instantly. I was thinking forget it and I don't like to argue, so I used my own money to get another room again. In this booking, I filled up special request and remark. Noted that I am the guest which currently staying in Room 319 and hope they able to inform me once after there's availability to upgrade me. Front-desk did received and confirmed my booking within half an hour. However, I not getting any respond even until the time I almost to check out on the second day. One hour before I getting to check out, I did called to front desk and she answered: "sir, u should tell us because when booking coming in, what we doing only confirm". I am so speechless towards this hotel and those staffs. I remarked every single little detail but what this hotel doing was just skip customer's request.

My booking was a superior double room but I got a superior twins in the end. It's fine for me since I was thinking that I can make another booking on the same date for upgrade room if I really want to get double bed. Once I stepped into the room, I realized that the room was really dusty in every single corner included washroom and the wooden shelf to leave luggage. Then I made another reservation on the same date for a deluxe double room, I did wrote down special request and I even mentioned I am the guest who is staying in 319 room number. This booking costs me for RM101 and I got nothing! Even though the staff did received my booking, they just neglect. Once I trying to ask before the time I supposed to check-out, the staff only answered me like whatever and her sound was trying to tell me this my fault. Pls note that I did made special request and even write down remark! I spent for two rooms but I didn't get to receive what I must get. This is the most worst experience!

staffs are friendly, room are big. Some light not working, towels are too old. Coffee/tea maker not functioning but are provided with hot n cold water outside the room. Overall satisfied with the hotel.

i booked this hotel through agoda app and had special request from twin bed to large bed . when i asked for checked in on 24th of oct 18 reception staff didn’t mention about the bed at all until i had checked in and walked to my room then i noticed that the bed doesn’t correct that i had requested. so i try to go to reception counter and told them that the bed is not large bed and they told me the room with large bed is fully booked. they should inform me before i checked in. one more thing is they doesn’t provide any toothbrush, toothpaste and water bottle for me even i talked to reception they just answered me that the room i booked it’s doesn’t include this thing . the funniest thing is in agoda app does show that the room i booked had provide everything

Spacious room although quite dated. Expected as price is really good. There's food trucks at the empty parking lot next to the hotel, convenient for late night snacking.

One of my favourite hotel in JB. Affordable price and closer to JB Sentral

Hotel is bit old but clean... Location near custom .

Room had a stench. Exit guest towel still hanging in the wardrobe. TV remote no battery. Recommend to bring own towels. Water dispenser not working. Bed EXTREMELY uncomfortable

I mentioned that higher floor and avoid the room at the end of corridor, but I think that receptionist doesn’t understand what’s higher floor and avoid. He gave me the room at the end of corridor and 4th floor . I call the receptionist he said others room is still cleaning but it’s 4 o’clock. I asked how about others level? He told me all same. Alright. This is not the first time I booked this hotel but it’s the first time I faced this kind of problem