Bad lighting, fan switch was falling off, phone was missing some buttons”

Phone line does not work and phone was missing some button, fixtures are badly maintained. Fridge had yellow liquid on it, corridor carpets had an old musky smell. Function was happening at the lobby so it was very noisy. Whole room was very dark even with all the lights on. Tv only had the local channels. Windows were stained

Photo which in the hotel website is totally different in actual. ”

Should update latest photo in related to the room. The room was small and in the website they said can accomated 3 adults and 3 children's. But no space for the children s. Hope to update latest photo in your website. Thanks.

Beyond Expectation”

Seasoned traveller to Melaka. Stayed two (02)nights. Requests mentioned at time of booking not met. (aware of availability) -Given room at Level 4 with poor view - Requested for upgrade. Given room at Level 8. - Observed front office staff lacks co-ordination. - Room was inhibited with "blood-sucking" bugs - Spouse both arms itches with signs of bites and swelling - Met another traveller from Level2 also complained of a colony of bugs behind headroom. - Informed front office that Room telephone was out of service and wi-fi could not log in -Respond was that nobody else complained. Nothing can be done - No effort by front office to suggest solution. "So called" customer sedrvice - Breakfast food served small portions by portions. - Ironing board pathetic .Iron itself with permanent stained surface. - Totally disappointing .

i can believe the price can rent the hotel so good.”

two bed.one small and one big bed. location is good. maybe just in malaka can use this peice can rent so good hotel.big house .big Windows.big bed.very clear.have lift.. staff friendly. the price is very cheaper just 40rm. but in malaysia .every foreigner need pay Extra add-on 12.5rm tax. so not very cheaper. but the hotel maybe is best if the same price in my journey of the south asia.

Recommended!”

PRO: The hotel is very nice with affordable price. The staff (syuhada) and the other assistant really helpful and kind. Worth for money! CON: The aircond quite slow. Toilet spill a lot water, should put more towel in the room as bathmat.

Should have allowed earlier check in”

Arrived before 2 p.m. and wanted to check in but was told by the non smiling staff that I needed to wait till 2 p.m. Then I realised that there were more then 5 guests that had been waiting to check in. To me,this is ridiculous as hotels should allow their guests to check in early if there are rooms available. The hotel is located near a Mamak restaurant and a famous Halal Asam Pedas restaurant just across the hotel. Walkable to the major tourist attractions such as the A'Famosa which is about 500m away. Always book through Agoda for this hotel as it is cheaper than other app.

Great staff but terrible room and pool”

Pros: The staff were helpful and kind. Location was good too. Parking was also very convenient and near to the hotel. Cons: The rooms were smelly when we entered. Musty and dusty. Toilet rolls were not changed. Bed sheet were not clean and we requested them changed. Staff were helpful and immediately changed them. Phone was not working. Pool was terribly dirty with sand at the bottom. Appreciate the staff but will be looking elsewhere next time.

Poorly maintained room & irresponsive staff”

(1) Room was not well maintained. (2) No reading light in the room. When asked, the staff said will deliver but never did. Irresponsible staff. (3) Not hot water for shower. (4) Overall, the hotel is not properly maintained & the staffs are not helpful. They don't really know what does "customer service" means.

Hotel is using wheelchair from Putra hospital”

My parent has difficulty to walk. it is an important point to stay at hotel that have a wheelchair. Hotel is nearby hospital putra melaka. even the old wheelchair is from hospital putra. Hopefully the hotel can provide a good wheelchair in the future. The staff is great, took my parent to the restaurant for breakfast in the morning.

great location and superb value”

Enjoyed the stay here.thanking the staff for being helpful and polite..only takes 10+minutes to go to Jonker street by walking..room quite big..only probelm,not enough bright lights for us to read books or newspapers..

IM HAPPY WITH THE HOTEL!!!”

And they have nearby foods to dine in.

overall is good”

need to add on lights at room.. too dark

แย่”

don't have internet, worst bathroom, dirty

The room was too old . ”

The bad need to cheange . And a lot of things need to be changed . I will be back this place .

This place os suitable for everyone”

Please add more car parking

Worst🙄”

The worst hotel we HV stayed in Malaysia . Everything is worst in this hotel except the location. Completely different from the pics as how they project in Agoda. Bedsheets full of stain and the bathroom smell terrible.

The worst hotel in Melaka with bed bugs in all rooms”

People, please be careful with this hotel. We had terrible night with bed bugs over the wall and underneath the bedsheet. My husband had to take treatment. Worst thing is that they refused the refund even after two rooms shown there was with bed bugs. I have taken photographs and proceeding to the ministry with this complaint.

Eerie Place”

I had a deluxe room. Room was very dark - unlike the picture on website. Towels were old & does not look hygenic. Room has no toothbrush/paste & no shampoo, has to call housekeeping to deliver, but he sent only 2 small little bottles for 4 pax for 2 nights.

Bitter Experience ”

Firstly I was travelling from overseas and reached the hotel around 11:45 am in the morning they charge me MYR 50 extra to give the room More over the room was very dirty and specially bed sheets and pillow cover real lit disgusting even requested the front office to change please they responded in very unprofessional way Would suggest it’s a waste of money

Just so-so”

1)Need more lighting in the room. 2)Need to check the mattress before lay down on the bed. I’ve request them to change the mattress as it was so dirty. They don’t throw the rubbish in the bin, many tissue in there, so guess what have the prev user do. 3)Room was spacious. 4)Not really near to Melaka landmark. 5)Limited “eating shop” nearby if you come on their close day. But there’s a night market food next to hotel. 6)There’s a “ non-halal” shop open at night in front of this hotel, should try the (mee kicap & mee soup) So far I just use this hotel to sleep as I explores Melaka heritage the whole day, so not a big problem for a non-family stay.