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Very good
Based on 58 reviewsSee what guests said
7.9
Hotel Serrano
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8.6 Excellent location
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8.6Location
  • 350 meters to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Bar

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Room choices
Junior Suite
...
  • City view
  • 23 m²/248 ft²
  • 2 single beds
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Double Hot Deal
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  • 18 m²/194 ft²
  • 2 single beds or 1 double b...
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Single
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  • No view
  • 14 m²/151 ft²
  • 1 double bed
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Executive
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  • 18 m²/194 ft²
  • 2 single beds
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Single
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  • 1 double bed
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Verified guest reviews

Agoda Reviews (58)
Filter by guest type:
Cleanliness8.1
Facilities6.1
Location8.6
Room comfort and quality8.2
Service8.4
Value for money7.7
Provided by verified guests of Agoda
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12345
4.4
Seoyeon from Germany
Solo traveler
Single
Stayed 4 nights in July 2017
Acceptable
The water problem in bathroom happened so i can't take a shower and all my plans are delayed. Nothing notifications give to me.
Reviewed July 23, 2017
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8.4
Holda from United Kingdom
Group
Executive
Stayed 4 nights in October 2016
Great visit to Madrid
The hotel is very well located, clean and with comfy beds. We did not have breakfast there so I cannot comment. It is very well located within Salamanca barrio with many cool cafes, bars and shops. Would go back!
Reviewed October 26, 2016
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6.4
KA from Hong Kong
Couple
Executive
Stayed 3 nights in May 2016
Good Service
Nice service provided in a polite way
Reviewed May 09, 2016
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7.6
Siarhei from Belarus
Business traveler
Executive
Stayed 5 nights in April 2016
Perfect Location but poor facilities
I had a room with small window and courtyard view. No day light for whole day. Perfect location but lack of facilities. Safe was not working, no kettle and no any free water included. Due to location, I can put 3*, but not more.
Reviewed May 05, 2016
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8.4
ZHAOLU from China
Couple
Executive
Stayed 1 night in April 2016
Good short stay
I came back for graduation ceremony and I know Salamanca area very well. This hotel wins for location as it's right next to Serrano, close to all the shops. The quality of bathroom essentials are not good, we didn't use anything, even the paper towels are too thin. Good for short night stay, but not long term tho.
Reviewed May 03, 2016
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9.7
Woon from Singapore
Couple
Executive
Stayed 6 nights in July 2015
Excellent Location with Helpful Staff
Location, Staff, Cleanliness
Location was excellent, right in the shopping district! Staff was extrememly helpful, always available to provide advice. Well furnished and very clean.
Reviewed August 11, 2015
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8.7
Dumitru from Moldova
Family with young children
Executive
Stayed 1 night in July 2015
Nice hotel in great location
Location, Location, Location
Very nice location. The rooms were nice and clean and staff was useful. Would stay there again (we had a 2 year old daughter with us - no problem staying there with kids)
Reviewed August 02, 2015
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7.0
WAN-TZU from Taiwan
Solo traveler
Single
Stayed 1 night in March 2015
Simple Outdated
Location
I needed to do something in the embassy area so I chose to book Serrano as it is the relatively cheaper one with good reviews (above 8.0 is my searching standard). I took renfe C1 from the airport to recoletos station which is faster than metro. And it is about 1 km from recoletos station to the hotel. I had only a carry-on suitcase and the street is an avenue so it's comfortable to walk with one piece of suitcase. The location and area are great for strolling around, shopping and dining. But I'm very disappointed by the hotel room. The whole room is so outdated. The interior, bathroom and the appliances, even the linen felt old and damp. PS. Hotel's internet doesn't work on macbook because iOS' secure feature makes it unable to load the wifi login page. This is another example of how outdated this hotel is, that they haven't update their internet system to accommodate the up-to-date needs.
Reviewed March 20, 2015
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5.7
Su from Singapore
Couple
Executive
Stayed 3 nights in December 2014
overrated
spacious room, simple and cheap
Everything looks old but room is spacious. Overall staff helpful only one of the staffs who is unfriendly as he looks impatient when I requested for hot water at 6am. Told me that I can only request for hot water after a certain timing. I was a bit unhappy as I requested hot water for my wife who felt sick. Poor customer service.
Reviewed December 21, 2014
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9.7
Maria from Philippines
Couple
Executive
Stayed 4 nights in November 2014
Wonderful room and great location!
Spacious, clean and comfortable
The hotel is well located and the rooms are spacious, clean and comfortable.
Reviewed November 13, 2014
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Hotel Serrano
|Very good 7.9
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