Great hotel”

All of the staff we met at the Shangri-La Hotel were very welcoming and professional. Tiara on the front desk should be commended for the manner in which she welcomed us to the hotel and checked my wife and I in. Over the next five days she answered questions and helped us with one small problem, each time with courtesy and professionalism. However all of the front desk staff were excellent. Housekeeping was very good. The breakfast buffet Chef should be applauded for the quality, variety and presentation of the food. The food was much better than some five star hotels we have stayed in. In the future when we come to Kota Kinabalu we will certainly stay at the Shangri-La Hotel. I have given a “10” rating on Agoda and Travel Advisor. John Henry Fulton

Hotel Shangri-La : The Smartest Choice in Kota Kinabalu”

We had just checked out from Gaya Island on the day we checked in to Shangri-La Hotel. It took us less than 5 minutes to get to the hotel from Jesselton Point with a Grab fare of RM4.00. Checking in was very quick. The location is very strategic. Since my husband had food poisoning on our last day in Gaya Island, it was very easy to see doctor since clinic is just few steps away from the hotel. The clinic was along the row with 99 Speedmart, 7-11 and Orange. We had dinner from the in-room hotel service. Food was served to our room as I needed to look after my husband. To get to the airport from the hotel, it took us about 10 minutes. Grab fare was about RM10.00 to RM12.00. I strongly recommend this hotel if you are in the city of Kota Kinabalu.

Excellent Service @ Hotel Shangri-La Kota Kinabalu”

What I like about this hotel was the friendly and helpful staff. They were very professional and knowledgeable when guests made enquiries and they went out of their way to help. The room which we stayed in was bright, spacious and clean. The information supplied in the room was adequate - we especially the fact the the hotel provided good and informative materials about the KK City - including a copy of the Sabah Tourism Board magazine. We enjoyed the beautiful view of the KK City from our room as the view was unobstructed and the glass 'windows' was large and clean. The breakfast was adequate though the variety of food could be increased. All in all, it was a very pleasant stay for us and we extended out stay by another day in KK City because of the good accomodation at the Hotel Shangri-La Kota Kinabalu

Great hotel”

Hotel Shangri la has everything you need. It is walking distance to most areas, the staff are friendly and helpful, breakfast had many choices. We were uphraded and had a great view from the 9th floor all the way to the sea! The only thing I think the rooms need is a safe deposit box, but they are available at reception! A great choice when in Kota kinabalu . We will return when next in KK

Fantastic location, great rooms!”

The Shangri-La is a lovely hotel. It's close to downtown Kota Kinabalu so most things are within walking distance. The rooms were spotless and the beds comfotable. The staff was exceptionally helpful. I had all sorts of questions and they managed to answer every one. They also helped arrange day trips to all sorts of interesting places.

A beautiful mistake...”

I didn't realize that this Hotel is not part of the Shangri-La Hotel Group, which I had worked for many years ago, until after I made the booking. But after reading the great reviews given by other travellers, I decided to give it a try especially when I found out that the two "authentic" Shangri-La hotels in KK are both beach resorts quite far away from the city center while I was travelling with my 65-year-old mum. It proved to be a great decision. I would recommend it to any traveller who would rather explore all kinds of fun by going on one-day/half-day trips arranged by local travel agencies in KK instead of staying at some romantic beach resort all day long.

Clean, comfortable and well priced hotel”

We were very surprised how clean and relatively spacious the room was. Also appreciated the freshly renovated paint work with a soothing color selection. Most importantly, I was most impressed when waking up the 1st morning to find my nose was not clogg up with dust. Really a good / effective central aircond (22 to 24oC) and surely must be well maintained! And this was a real bonus as we stayed for a week! We found the staff approcheable and helpfull, we even met the hotel general manager at breakfast and had a good yarn with him. The down points are: - Do not use attempt to climg the 240 steps at the back of the hotel, it is unsafe! - The breakfast choices were not as varied as the other hotel we stayed in, in Kota Kinabalu. - The hotel actually runned out of Sabah tea bag, to put into the rooms. This resulted in an amuzing situation. But never mind we bought our own box for the week.

Great value”

This was our second stay at the Shangri-La. We returned there because of the very convenient and central location, and the large and comfortable beds. The buffet breakfast was plentiful, with lots of choices, and the staff were very helpful. The only downside this time was the poor soundproofing through the door for linking our room to the adjacent one, but fortunately our neighbours quietened down at a reasonable time so it wasn't a problem. Overall we were just as happy as the first time and would use the hotel again.

AWESOME STAY BECAUSE OF FITRI”

Hotel Shangri-la was recommended by my friend who enjoyed their stay during their trip in KK. Almost all of the stuff was great, only for one female receptionist who is hard to deal with. But, the experience turned great when Fitri (from the reception too) assisted us. He was so patient and kind. Most of all considerate. He even gave a complimentary breakfast for my child. Moreover, an extra mile service, ensuring that we have our packed breakfast (we can bring for our trip home), plus ensuring no extra bills will be incurred to us. So yeah, indeed an awesome stay!

A Nice Accommodation in the central of KK”

Friendly and helpful staffs in Hotel Shangri-la really made my day during the stay in KK. The room is in a clean condition and price is affordable for the stay. This hotel located strategically in the central of town which u can walk to other places of interest in KK, such as Gaya Street, Suria Sabah and more.

Value For Money ”

I have a pleasant stay at Hotel Shangri-La, Kota Kinabalu. This hotel is value for money, with 3 star room but 2 star price. The hotel is located at the heart of the city. Here you can easily access to a lot of places, including restaurant, shopping mall, and so on. The hotel offer big size room, where I do not feel stress like staying in other budget inn. Also, the hotel offer delicious breakfast, in where I can have various of choices.

Greatl location, accessible to night markets”

We had a pleasant stay at the hotel. The front desk staff are accommodating and friendly and they speak and understand English that's why we didn't had a hard time conversing with them with regard to our requests. The housekeeping staff are helpful and cleans our room at once. Even the waiters at the tivoli where we ate our first dinner are cordial and helpful. I can say that we truly enjoyed our stay cause we were not disappointed with our accommodation. I will surely recommend the hotel to my friends who will be visiting Kota Kinabalu in the future. Keep up the good work!

Luxurious hotel with warm staff”

We stay for 3 nights. The hotel situated at Bandaran Berjaya Street slightly far from the busy town. However, to visit any attractions in town, it's just walking distance far. The receptionist can arrange car rental for you. The room are spacious and got Kota Kinabalu view. The restaurants, fast food, grocery store & spa are just next door.

Amazing hotel fantastic staff”

This hotel was by far the bet hotel we have stayed in for months everything about this hotel is great from the beds the shower with a real bath with real hot eater the television plenty of English channels great room service with fantastic tasty food especially the desserts the staff are all very helpful I'd recommend everyone stay ay Shangri-la hotel when in Kk

good location and a good value”

An excellent 3 star value close to all major Kota Kinabalu attractions and the beach. Morning bredakfast buffet was excellent and if you include a Sunday stay - a great weekend buffet! Restaurant had some nice all inclusuve dinner deals. Difficult to find the hotel with help of a local s streets are very confusing in this area of town!

Good location! Friendly staffs!”

We enjoyed our stay in Hotel Shangri-La. The location is just perfect for us to explore K.K. We can walk to lots of places within 15 mins. Room was decent and clean, AC, Mini Bar, Hot shower.....The breakfast was great! We even watched the dancing lion show at the lobby on Chinese New Year! It was so nice to have the festival feeling! Thank you!

comfortable clean friendly staff”

Sufficiently good that we extended for an extra 4 nights using central Kota Kinabalu as our base for day trips. We had nice big room with a view which was comfortable to return to at night. We did not use the restaurant as we were too busy eating and savouring local basic food. It was good having the security boxes at reception for your valuables.

Nice, comfort & clean”

Always looking for Hotel Shangri-La if travel to Kota Kinabalu, everything is perfect and comfort.

Hotel Shangri-La”

Hotel Shangri-La is great value for the price. It would easily be a 3-star in Europe. Breakfast is big with good variety. It is a few blocks out of the way, not a problem for many, but some might find it a problem. Taxis are inexpensive, though!

Good Damn Hotel.. Awesome”

I really love that hotel shangri la coz i enjoy it n all staff are sporting n verry2 friendly.. i were promote this hotel to all my friends who want to get vacation or bussiness trip at sabah.. keep it up gud work shangri la down town!!!!