Hotel Shangri-La
Hotel Shangri-La
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8.4
Excellent

"Great location."

Andrew

|

November 4, 2016

Shangrila Room - Guestroom Hotel Shangri-La
Shangrila Room - Guestroom
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Lobby Hotel Shangri-La
Lobby
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Interior view Hotel Shangri-La
Interior view
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Interior view Hotel Shangri-La
Interior view
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Exceptional
Location
9.2
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What guests are saying:
Good location, room is a little bit small for two
CHIEH from Taiwan
Couple
My husband,18mth old son and I just stayed and had a wonderful time. The service was fantastic and the meals in the restaurant were great. Would abousoulty recommend this hotel for any one visiting LA. Thank you for making our stay so stress free
Natalie from Australia
Family with young children
Very very good
Joyce from Australia
Couple
Very comfortable stay. Stay was great as the location is ideal. Walking distance to everything which is food and shopping.
Thi from Australia
Couple
Was a pleasant Hotel I would stay there again.
Katherine from United States
Solo traveler
Good location, close to lots of restaurants etc. Enjoyed our stay, would stay there again
Steven from Australia
Business traveler
It was great. I really liked the art deco décor and room size was great. Loved the kitchen in my apartment
Noela from Australia
Solo traveler

Hotel Shangri-La

Exceptional location
- 190 meters to the beach
- What's nearby?
Very good
From 160 reviewsSee what guests said
7.9
/
10
Excellent room comfort and quality
8.6
Value for money6.7
Location rating9.2
Nearest airportLos Angeles International Airport (LAX)
Distance to airport12.0 km
  • 190 meters to the beach

  • Located in heart of Los Angeles (CA)

  • Free Wi-Fi in all rooms!

  • Hot tub

Room choices
8.6
Excellent
Room comfort & quality
One-Bedroom Suite with Kitchen
One-Bedroom Suite with Kitchen
...
  • Room size: 56 m²/603 ft²
  • Partial ocean view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
One Bedroom Suite
One Bedroom Suite
...
  • Room size: 56 m²/603 ft²
  • Partial ocean view
  • 1 king bed or 1 sofa bed
Enter dates to see prices
Two-Bedroom Suite with Ocean View
Two-Bedroom Suite with Ocean View
...
  • Room size: 111 m²/1195 ft²
  • Ocean view
  • 1 king bed & 1 king bed & 1...
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Terrace Suite
Terrace Suite
...
  • Room size: 67 m²/721 ft²
  • Partial ocean view
  • 1 king bed & 1 sofa bed
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Deluxe Ocean View King Room
Deluxe Ocean View King Room
...
  • Room size: 28 m²/301 ft²
  • Ocean view
  • 1 king bed
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Shangrila Room
Shangrila Room
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 king bed
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DOUBLE DELUXE KING BED - ROOM ONLY
DOUBLE DELUXE KING BED - ROOM ONLY
...
  • Bathtub
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1 Bdrm w/ Kitchen Partial Ocean Excl. Amenity Fee Double
1 Bdrm w/ Kitchen Partial Ocean Excl. Amenity Fee Double
...
    Enter dates to see prices
    SUITE ONE BEDROOM PARTIL OCEAN VIEW
    SUITE ONE BEDROOM PARTIL OCEAN VIEW
    ...
      Enter dates to see prices
      1 Bedroom Partial Ocean View DOUBLE Standard
      1 Bedroom Partial Ocean View DOUBLE Standard
      ...
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        More about Hotel Shangri-La

        More about Hotel Shangri-La

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What to eat nearby

        American cuisine
        American cuisine
        Venice Ale House
        2.9 km American, Bar, Pub
        Candle Cafe & Grill
        2.9 km American, Bar, Cafe
        Firehouse
        2.9 km American, Cafe, Diner
        Mexican cuisine
        Mexican cuisine
        Baja Fresh
        2.8 km Mexican
        The Flyin' Jalapeno
        3.9 km Mexican
        Tortilla Grill
        4.1 km Mexican
        Asian cuisine
        Asian cuisine
        Restaurant Hama
        4.0 km Asian, Japanese, Sushi
        Shima
        4.2 km Asian, Healthy, Japanese
        Wabi-Sabi
        4.4 km Asian, Japanese, Sushi

        What they offer

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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show more

        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (160)Booking.com Reviews (749)
        7.9
        /
        10
        Cleanliness8.2
        Facilities6.8
        Location9.2
        Room comfort and quality8.6
        Service8.2
        Value for money6.7
        Provided by verified guests of Agoda
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        All guests (160)
        All room types
        Showing 105 verified guest comments
        12345
        4.8
        Jeffrey from United States
        Family with young children
        One Bedroom Suite
        Stayed 2 nights in December 2018
        Freezing cold room, HVAC engineer couldn’t fix, ZERO compensation from front desk”
        We only stayed 2 nights. 2 main things that our reservations online didn’t tell us were: (1) There’s a $25 per day resort fee and (2) they charge $50 per day just to park your car. Our room the 1st night got down to about 58-60 degrees. One side of the room had functional heat so we made it blazing hot over there & kept the doors open so some of the heat would transfer. None of this was ideal because we had 3 small kids With us & once one of them is up, they in turn wake the others. The 2nd night wasn’t as bad only because it was warmer outside. Our room still got down to 62 degrees. We called the front desk both nights. The 2nd night, Eric the HVAC engineer (who was extremely genuine, polite, & nice) told us that he knew there was no way he could fix the unit that same night and he understood that we didn’t want to change the room so late at night with the kids being ready for bed. He said the office would certainly compensate us. Upon checkout, ZERO was done for us. Never again 4 us
        Reviewed December 09, 2018
        8.4
        Excellent
        Erica from Australia
        Couple
        Shangrila Room
        Stayed 2 nights in September 2018
        Great location ”
        Not the standard of hotel we are accustomed to but it had everything we like. A gym, pool, roof top bar and room service. Food was nice, staff we’re nice and the pool area is lovely. Just wish the room was large enough to walk comfortably around the bed.
        Reviewed September 07, 2018
        8.0
        Excellent
        Ryan from United Kingdom
        Couple
        Shangrila Room
        Stayed 2 nights in September 2018
        First impressions good. Second not so good. ”
        Only stayed 2 nights and our welcome was excellent - mainly reception staff and Jean-paul (first impressions) it went down hill from there. Pool bar staff were unenthusiastic and the roof top bar staff were rude. As hotel guests it was disappointing that locals visiting for a quick view from the rooftop were offered table service yet we were ignored. That being said the security at the roof top were very friendly and helpful. In summary, a great location that wows with first impressions (including an amazing pool and roofttop bar. However, in a hotel guest services should be paramount. It was not. In terms of the room, ours was on the 3rd floor tucked in a corner. It was very small. We even had someone else’s old gym sock hidden inside the robe! It’s worth noting we booked via a deal on agoda - not sure if this knocked us down the Shangri-la’s pecking order! Worth a stay for the location if you can get a reasonable price and don’t mind average customer service.
        Reviewed September 15, 2018
        9.6
        Exceptional
        Harold from Canada
        Couple
        Shangrila Room
        Stayed 2 nights in July 2018
        Great Location! Helpful Staff! Small Rooms!”
        Would stay here again. Clean, safe, wonderful staff, right in the middle of everything Santa Monica. Only issue was that the room was very small. There were no luggage racks, or table, but small price to pay for the rest of greatness of this hotel.
        Reviewed July 19, 2018
        8.0
        Excellent
        Robert from United States
        Solo traveler
        Shangrila Room
        Stayed 1 night in December 2017
        Solid ”
        No problems
        Reviewed October 06, 2018
        8.0
        Excellent
        Guan from Malaysia
        Couple
        Shangrila Room
        Stayed 2 nights in December 2014
        best hotel in my stay in US”
        comfort toilet and club
        this hotel is cool. how often you could stay in a hotel which has a club on the roof which is happening on Saturday nights. other than that the room is comfortable. it is quiet and you see less homeless people around the area as well. if you think it is far from the beach. it is not its just on a cliff but still accessible by steps. walk 2 blocks and you will reach the pier. walk a block behind and you are in the 3rd street and start your shopping. and the bathroom was a piece of art. nice bath tub, the nicest i have seen in all my other hotel stays. we bath bom, if you dont have any they have some prepared for you.
        Reviewed January 06, 2015
        8.3
        Excellent
        Evelyn from Philippines
        Couple
        Stayed 2 nights in November 2014
        VEry Good Location”
        Accessible, very helpful staff, spacious
        At first, i expected the grand Shangrila Hotels type of structure, but it is not. A small hotel but clean and the location is perfect. The staff is great and very helpful. We were upgraded to the biggest room in the hotel with all the amenities of a serviced apartment. So, it was great, spacious and we had an awesome time.
        Reviewed December 28, 2014
        3.2
        Jen from United Kingdom
        Couple
        Deluxe Ocean View King Room
        Stayed 4 nights in October 2018
        One of the worst hotels I’ve stayed at - terrible value for money”
        We booked the deluxe double ocean view and immediately disappointed with the room - really small/cramped, very very dated (cracked windows, chipped/battered furniture, the shower a mere dribble, air con didn’t work for more than 15 minutes..). Room was also single glazed so (together with the cracks down the window) made the room extremely noisy from the traffic below - complained immediately and staff did nothing until midday the next day when I was offered another room (lower to the road so noisier and barely any bigger). The general manager was very rude and when I tried to just cancel the booking (we were really unhappy with the hotel!l and wanted to move to any other hotel in Santa Monica!), she laughed and said it’s not refundable. The hotel is having a joke to offer rooms at this price for the quality of accomodation. They clearly acknowledged it themselves as a giant sign in the lobby apologising for the hotel saying it’s going under a makeover...!
        Reviewed October 19, 2018
        9.6
        Exceptional
        Phillip from Australia
        Couple
        Deluxe Ocean View King Room
        Stayed 2 nights in May 2018
        Safe and central”
        Stayed at the Shangri La for five nights, central to everything in LA. Great restaurants and shopping. Staff were great, especially Adrienne at the front desk. Pool was heated, and the food from the casual menu was exceptional.
        Reviewed June 03, 2018
        4.0
        Philippe from United Kingdom
        Business traveler
        Shangrila Room
        Stayed 1 night in April 2018
        Would not stay there again”
        First time for a long time that I was cold in a room! it was cold outside and barely warm enough inside. Room was overlooking traffic: noisy Lay out of the room is ill thought, making it difficult to move about the room and have a suitcase in it. Almost as bad as Parisian hotels. WiFi was not good enough I was charged a 25USD fee called "amenity fee", on top of the Agoda fee, which was not indicated at the time of booking. It looks like they make us pay twice for the soap and shower gel!!! LOL Service was nothing special, in fact amateurish. A complete rip-off of a hotel, with pretensions well above its abilities. Don't be fooled by the location: it is at the intersection of a boulevard and a big avenue: not really smart nor chic. I will not stay there again: too expensive for the quality.
        Reviewed April 29, 2018
        4.4
        jane from United Kingdom
        Couple
        Deluxe Ocean View King Room
        Stayed 1 night in July 2018
        Bad experience of the hotel”
        We stayed in the hotel for the different date we booked because of the change of the plan. The hotel is not at all what you expected from Shanghai la. The room is so old .and small. The facilities are very basic.. the bedding is basic, the sink tap did not work. For nearly 500£/night including parking and hotel fee, it is a shorking experience. Extreme disappointed .
        Reviewed August 03, 2018
        8.4
        Excellent
        Rosemary from United Kingdom
        Solo traveler
        Shangrila Room
        Stayed 1 night in October 2018
        Lovely experience”
        Helpful, friendly staff. Nice breakfast. Entertainment.
        Reviewed October 30, 2018
        10.0
        Exceptional
        Christian from United Kingdom
        Couple
        Deluxe Ocean View King Room
        Stayed 3 nights in October 2018
        a wonderful glimpse of shangri-la!”
        an excellent hotel; incredible, convenient location for Santa Monica pier and shops. A lovely room and great friendly staff
        Reviewed October 22, 2018
        4.4
        Mingjun from China
        Family with young children
        Deluxe Ocean View King Room
        Stayed 1 night in September 2018
        Acceptable”
        For no reason charged me 9.92 USD and mandatory amenity fees without notice in advance.
        Reviewed September 13, 2018
        3.6
        Meg from United States
        Couple
        Shangrila Room
        Stayed 2 nights in July 2018
        Poor service ”
        Poor service upon arrival. Very confusing front desk staff. First time front desk accompanied by no one else.
        Reviewed July 06, 2018
        8.8
        Excellent
        Mariet from United States
        Solo traveler
        Deluxe Ocean View King Room
        Stayed 1 night in February 2017
        Needed 1 night visiting my daughter. ”
        Excellent staff and location. Building is older and room entrance is from outside like a motel but room was very clean and comfortable. I then stayed 3 nights at The Peninsula so not apples to apples.
        Reviewed February 07, 2017
        8.4
        Excellent
        Geri from New Zealand
        Solo traveler
        Deluxe Ocean View King Room
        Stayed 5 nights in November 2016
        Lovely few days”
        Had a great stay at Hotel Shangri-La. I was there for 5 nights and had a great room with a sea view - perfect to wake up to in the morning! The staff were lovely and very helpful. Pool area is lovely. Hotel Shangri-La is also in a fabulous location - right on Ocean Ave within easy walking distance of Santa Monicas shops and restraurants and the Pier. Great stay. Would recommmend.
        Reviewed November 21, 2016
        9.2
        Exceptional
        Sharon from Singapore
        Business traveler
        Shangrila Room
        Stayed 3 nights in November 2016
        Excellent Location”
        I booked a street view room yet could still see the ocean from the windows and was happy. Location is accessible to shops, restaurants and mall. Great service from staff I had met who were friendly and helpful throughout my stay.
        Reviewed November 19, 2016
        9.6
        Exceptional
        Keith from United Kingdom
        Couple
        Shangrila Room
        Stayed 2 nights in August 2016
        Hotel tries to offer so much”
        Hotel is in prime location stone throw from beech & shopping parade & Shopping Mall. Just 5 mins walk to famous pier but hotel staff are so kind & helpful apart from barman on roof top bar not got good word for them apart from ignorant but wouldn't let hem put me off going to stay again.
        Reviewed August 11, 2016
        9.2
        Exceptional
        Natalie from Australia
        Family with young children
        Shangrila Room
        Stayed 7 nights in June 2016
        Wonderful service great location!!! ”
        My husband,18mth old son and I just stayed and had a wonderful time. The service was fantastic and the meals in the restaurant were great. Would abousoulty recommend this hotel for any one visiting LA. Thank you for making our stay so stress free
        Reviewed July 05, 2016
        12345
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        • Exceptional location
        • The Getty Center
        • 17th Street / SMC Light Rail Station is within 1.93 km