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Hotel Stella
Deluxe , Hotel Stella in Cebu
a hotel room with a bed, chair and a lamp, Hotel Stella in Cebu
a large room with a large light fixture, Hotel Stella in Cebu
a large room with a large mirror and chairs, Hotel Stella in Cebu
Interior view, Hotel Stella in Cebu
a living room filled with furniture and flowers, Hotel Stella in Cebu

Removed from saved list

7.4

Very good

1,228 reviews

1,228 reviews

Housekeeping35
Shops4
Internet3
See map
See map

8.0

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Rizal Memorial Library and Museum

220 m

Cebu Capitol

380 m

Popular landmarks
Ayala Center

1.6 km

Colon Street

2.1 km

Yap Sandiego Ancestral House

2.1 km

Casa Gorordo Museum

2.1 km

Taoist Temple

2.3 km

Closest landmarks
Cebu Doctor's Hospital

130 m

Mercury Drugstore

160 m

Mega Value Drug Store

190 m

Doctor's Choice Pharmacy

210 m

Stanford Laboratory

210 m

Hotel Stella

Don Gil Garcia Street, Capitol Site, Cebu City, Cebu, Philippines, 6000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Cebu City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Basilica De Sto. Nino. Massage, restaurant and spa are among the special facilities that will enhance your stay with on-site convenience.

Highlights

Located in heart of Cebu

Front desk [24-hour]

Airport transfer

Inside city center

Free Wi-Fi in all rooms!

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Cash withdrawal

Contactless check-in/out

Spa

Room service [24-hour]

Your dates are popular among travelersPopular destination! Properties in Cebu are being booked every minute!
Value for money7.6
Location rating8.0
Nearest airportMactan-Cebu International Airport (CEB)
Distance to airport9.8 km

Rooms available at Hotel Stella

Very good
Room comfort & quality

7.5

Deluxe
...
  • Room size: 18 m²/194 ft²
  • No Windows view
  • 2 single beds
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Superior
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 king bed
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Family
...
  • Room size: 25 m²/269 ft²
  • No Windows view
  • 1 double bed and 1 single b...
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Premier Quadruple Room
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 2 double beds
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Family Room(1 Queen Bed and 1 Twin Bed)
...
  • Room size: 25 m²/269 ft²
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Room standard
...
  • Shower
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Room #35390927
...
    Enter dates to see prices
    Room Assigned on Arrival
    ...
    • Shower
    Enter dates to see prices
    Double or Twin Room with Shared Bathroom
    ...
    • Shower
    Enter dates to see prices
    Standard Double Room
    ...
    • Shower
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Hotel Stella?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Hotel Stella?

    For those who wish to drive their own cars, Hotel Stella has a car park that's close to the hotel. Parking is available for an additional charge. If you're looking for an easy way to get around Cebu with private transportation, the hotel can arrange taxi service.

    Is breakfast offered at Hotel Stella?

    Wake up to a great à la carte breakfast at Hotel Stella. Western breakfast is available for guests. There's an additional charge of 157 PHP for adults and 142 PHP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Hotel Stella?

    Hotel Stella features an on-site restaurant for your dining convenience.

    What is the smoking policy at Hotel Stella?

    Hotel Stella does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What is the closest train, metro, or bus station to Hotel Stella?

    Cebu South Bus Terminal is the closest train, metro, or bus station, about 1.7 km away from Hotel Stella.

    What restaurants are nearby Hotel Stella?

    Hotel Stella is located in Cebu City, famous for good restaurants such as House of Lechon, The Pyramid and Stk Ta Bay.

    What popular shopping places are close to Hotel Stella?

    Hotel Stella is located in Cebu City area which features shopping places such as SM Seaside City Cebu, Taboan Market and Robinsons Galleria Cebu.

    What are popular attractions near Hotel Stella?

    Guests at Hotel Stella can easily visit Basilica De Sto. Nino, Magellan's Cross and Taoist Temple located in the Cebu City area.

    What popular natural sightseeing spots are close to Hotel Stella?

    Hotel Stella is located in the Cebu City area, which is famous for natural sightseeing destinations such as Mountain View Nature s Park, Jumalon Butterfly Sanctuary and Guadalupe Cave.

    See map

    Explore the neighborhood

    What people love about Hotel Stella

    • 10

      Exceptional
      Spaciousness

      "The room is spacious and clean."

      Margie

      |

      March 3, 2023

    • 9.2

      Exceptional
      Cleanliness

      "Clean and cool rooms."

      Rogelin

      |

      August 2, 2022

    • 9.6

      Exceptional
      Location

      "Good location, value for money, staff friendly."

      Nikki

      |

      February 28, 2023

    Property ranking|Compared to 2,323 Cebu properties
    See all rankings
    Cheapest price score
    Room comfort score
    7.5/10
    Room size
    22 sqm.
    Location score
    8/10
    Better than
    97
    %
    of Cebu properties
    Better than
    94
    %
    of Cebu properties
    Bigger than
    90
    %
    of Cebu properties
    Better than
    84
    %
    of Cebu properties
    Overall rating:

    7.4

    Very good
    1,228 reviews
    Cleanliness
    7.4
    Facilities
    6.6
    Location
    8.0
    Read all reviews >
    What travelers say they love:
    Great accomodation, clean room and fast wifi
    Angelika from Philippines
    Couple
    More about Hotel Stella

    More about Hotel Stella

    Hotel Stella

    You'll love the exceptional convenience during your stay at Hotel Stella, located right in the heart of the city center, with an easy access to everything in Cebu. The true local flavors and culture of Cebu are yours with a stay at Hotel Stella, located just 2.5 km from the famous Basilica De Sto. Nino.
    Take advantage of a wealth of unrivaled services and amenities at Hotel Stella. Stay connected throughout your stay with free internet access provided. Your explorations of Cebu can be assisted with the taxi services available here. Parking is provided for guests by the hotel.
    You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hotel Stella. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
    The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
    Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with air conditioning. Some rooms have cable TV to keep guests entertained. You may be assured to know that a refrigerator is available in some select rooms.
    You can stay fresh and clean with toiletries and towels provided in some of the guest bathrooms.


    Dining and things to do

    What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel.
    Throughout the day, you can enjoy the activities offered at Hotel Stella. Warm up at the end of the day with a visit to the massage and spa.


    Around the property

    While in Cebu, take some time to venture outside of Hotel Stella. Your first day during your stay at Hotel Stella should include a visit to Ayala Center located 1.6 km away.


    Reasons to stay here

    Spend less here on rooms than you would at 97% of other accommodations in the city.
    Verified reviews for this hotel's food and dining options score it better than 91% of accommodations in the city.
    This accommodation beats more than 94% of competition in the city on room comfort.

    Show less

    Amenities and facilities

    Good
    Facilities

    6.6

    Most talked about facilities

    Housekeeping

    79 mentions

    Breakfast

    39 mentions

    Internet

    29 mentions

    Food & Dining

    13 mentions

    Languages spoken
    • English
    • Filipino
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Body scrub
    • Body wrap
    • Massage
    • Spa
    • Spa/sauna
    • Tours
    Cleanliness and safety
    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • A la carte breakfast
    • Coffee shop
    • Restaurants
    • Room service [24-hour]
    Services and conveniences
    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Food delivery
    • Grooming service
    • Ironing service
    • Laundry service
    • Luggage storage
    • Safety deposit boxes
    • Salon
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Family room
    Access
    • CCTV in common areas
    • CCTV outside property
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    Getting around
    • Car park [charges apply]
    • Car park [free of charge]
    • Car park [nearby]
    • Rental car
    • Taxi service
    Available in all rooms
    • Accessible by elevator
    • Accessible by stairs
    • Air conditioning
    • Alarm clock
    • Closet
    • Clothes rack
    • Desk
    • Fire extinguisher
    • Free bottled water
    • Hair dryer
    • Individual air conditioning
    • In-room safe box
    • Interconnecting room(s) available
    • Linens
    • Non-smoking
    • Private bathroom
    • Refrigerator
    • Safety/security feature
    • Satellite/cable channels
    • Shower
    • Sleep comfort items
    • Smoke detector
    • Telephone
    • Tile/marble flooring
    • Toiletries
    • Towels
    • Trash cans
    • Wake-up service
    • Wi-Fi [free]

    Food and dining

    Breakfast options
    • American
    Restaurants on site
    Restaurant
    • Cuisine: Local
    • Menu: Buffet

    Location

    Don Gil Garcia Street, Capitol Site, Cebu City, Cebu, Philippines, 6000
    Very good
    Location

    8

    Airports
    • Mactan-Cebu International Airport (CEB)
      9.8 km 40 min drive
    • Bohol–Panglao International Airport (TAG)
      83.7 km 3.6 hour drive
    Public transportation
    • Cebu South Bus Terminal
      1.8 km
    • Cebu North Bus Terminal
      3.8 km
    Hospital or clinic
    • Cebu Doctor's Hospital
      130 m
    Shopping
    • SM Seaside City Cebu
      3.8 km
    Convenience store
    • 7 Eleven
      260 m
    Cash withdrawal
    • ATM
      90 m

    What's nearby

    Popular landmarks
    • Ayala Center
      1.6 km
    • Colon Street
      2.1 km
    • Yap Sandiego Ancestral House
      2.1 km
    • Casa Gorordo Museum
      2.1 km
    • Taoist Temple
      2.3 km
    • Magellan's Cross
      2.5 km
    • Basilica De Sto. Nino
      2.5 km
    • Fort San Pedro
      2.8 km
    • Temple of Leah
      3.0 km
    • Tops Lookout
      6.7 km
    Nearby landmarks
    • Cebu Doctor's Hospital
      130 m
    • Mercury Drugstore
      160 m
    • Mega Value Drug Store
      190 m
    • Doctor's Choice Pharmacy
      210 m
    • Stanford Laboratory
      210 m
    • Rizal Memorial Library and Museum
      220 m
    • Complete Solution Pharmacy
      230 m
    • Main Post Office
      330 m
    • Hi-Precision Laboratory 2
      370 m
    • dr.Lynnette Chu
      380 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Children 0-7 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 8 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    Getting around
    • Airport transfer fee1800 PHP
    • Travel time to airport (minutes)30
    Extras
    • Breakfast charge (unless included in room price)157 PHP
    • Daily Internet/Wi-Fi fee0 Php
    The property
    • Non-smoking rooms/floorsYes
    • Number of floors7
    • Number of restaurants1
    • Number of rooms 47
    • Year property opened2011
    Parking
    • Daily parking fee0 Php

    Reviews of Hotel Stella from real guests

    Provided by verified guests of Agoda
    7.4
    /
    10
    Cleanliness7.4
    Facilities6.6
    Location8.0
    Room comfort and quality7.5
    Service7.6
    Value for money7.6
    High score for Cebu
    Rating
    9+ Exceptional (100)
    8-9 Excellent (111)
    7-8 Very Good (159)
    6-7 Good (115)
    <6 Below Expectation (176)
    Time of the year
    Mar - May (171)
    Jun - Aug (141)
    Sep - Nov (146)
    Dec - Feb (203)

    Show reviews that mention 

    Showing 661 verified guest comments
    12345
    10.0
    Exceptional
    Angela
    Family with teens
    Family
    Stayed 2 nights in April 2019

    Exceptional”

    The location is perfect. Easy to locate. Everything you need is near. The room is clean. Aircon is super cold. The water is strong. And the staff are friendly and accomodating. I would certainly recommend this to a friend.

    Reviewed April 23, 2019

    See room deals

    Hello Ma'am Angela, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded June 20, 2019
    Hotel Stella
    10.0
    Exceptional
    april from Philippines
    Couple
    Superior
    Stayed 2 nights in December 2019

    Exceptional”

    The place is very easy to locate and very clean. The staff were very friendly and accomodating, no problems encountered during our stay. Plus its just a walking distance to Fuente.

    Reviewed January 03, 2020

    See room deals

    Hello Ma'am , Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded January 14, 2020
    Hotel Stella
    10.0
    Exceptional
    Gaile from Philippines
    Couple
    Deluxe
    Stayed 1 night in January 2020

    Very satisfied”

    The staffs are very friendly and accommodating. Our room was clean and they have a value for money. We’ll book again. 😊

    Reviewed January 18, 2020

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    Hello GAILE, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded January 19, 2020
    Hotel Stella
    10.0
    Exceptional
    MARIA from Philippines
    Business traveler
    Deluxe
    Stayed 2 nights in December 2019

    Our home away from home”

    The hotel staff are very accommodating especially the security guards who are on duty during night time and early in the morning of Dec. 20-22, 2019, they really helped us get a taxi to bring us to church for our misa de gallo at the Our Lady of Perpetual Help Redemptorist Church, Cebu.

    Reviewed December 24, 2019

    See room deals

    Hello MARIA, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded January 14, 2020
    Hotel Stella
    9.6
    Exceptional
    Fritzie from Philippines
    Solo traveler
    Deluxe
    Stayed 1 night in February 2019

    A good value for your money! ”

    The hotel and room were surprisingly great for the price. They got a small room but it was clean and comfy. Great location since it's near malls, restaurants, pharmacy, and even hospitals. Staffs were accommodating as well. Wifi was okay. Overall, it was a great stay!

    Reviewed February 20, 2019

    See room deals

    Hello Ma'am Fretzie, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded June 21, 2019
    Hotel Stella
    10.0
    Exceptional
    Mona from Philippines
    Business traveler
    Deluxe
    Stayed 2 nights in June 2019

    Sufficient”

    Great location, sufficient services and amenities (if not looking for luxury), just right for the price. Very courteous and helpful staff.

    Reviewed July 05, 2019

    See room deals

    Hello Ma'am Mona, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded July 06, 2019
    Hotel Stella
    10.0
    Exceptional
    Jean from Philippines
    Family with young children
    Family
    Stayed 2 nights in May 2019

    clean and friendly staff”

    the room is clean and the staff are very accomodating and friendly...

    Reviewed May 21, 2019

    See room deals

    Hello Ma'am Jean, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded June 20, 2019
    Hotel Stella
    9.2
    Exceptional
    Prudencio
    Couple
    Superior
    Stayed 3 nights in August 2019

    Nice place”

    Its a nice place, at the heart of the capitol area and the very reason I booked it was I used to live in that street and brought back fond memories 😊 the toilet and bath tho is a bit smaller that what I imagined but our room was equipped with a fridge that made it convenient for us to bring some desserts and enjoy after every meal 😉 aside from the hotel’s convenience for our meals, restaurants are just few steps away... surprisingly the room is not noisy and we slept comfortably 😊 Thank you to the nice staffs of the hotel and to the security guards keeping an eye to my Briton partner when he smokes outside the building 😁

    Reviewed September 18, 2019

    See room deals

    Hello Mr. & Mrs. Prudencio, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded September 20, 2019
    Hotel Stella
    10.0
    Exceptional
    Ruel from Philippines
    Couple
    Superior
    Stayed 3 nights in February 2019

    Exceptional”

    The room is big, clean and neat. Accessible to all cebu city attractions

    Reviewed February 07, 2019

    See room deals

    Hello Mr. Ruel, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded June 21, 2019
    Hotel Stella
    10.0
    Exceptional
    Marie from Philippines
    Couple
    Deluxe
    Stayed 1 night in January 2020

    Exceptional”

    We love the hotel. Very spacious and just 200m away from the hospital where I have my appointment.

    Reviewed January 27, 2020

    See room deals

    Hello Ma'am/Sir, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded January 28, 2020
    Hotel Stella
    10.0
    Exceptional
    Farrah from Philippines
    Group
    Deluxe
    Stayed 1 night in January 2019

    Best deAl”

    Location, room, staff etc etc was all good! Keep up!

    Reviewed January 31, 2019

    See room deals

    Hello Ma'am Farrah, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded June 21, 2019
    Hotel Stella
    10.0
    Exceptional
    grace from Philippines
    Family with teens
    Family
    Stayed 1 night in March 2020

    Exceptional”

    The place is nice and the location is good..i wil come back qgain.....

    Reviewed March 09, 2020

    See room deals

    9.6
    Exceptional
    Wean from Philippines
    Family with teens
    Family
    Stayed 2 nights in October 2019

    Worth your money”

    The staff was very helpful and very accommodating. Walking distance from Fuente Circle and accessible through all means of transportation. The shower area is just too small though: but overall it is worth staying in Hotel Stella.

    Reviewed October 12, 2019

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    Hello Ma'am Wean, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded October 13, 2019
    Hotel Stella
    10.0
    Exceptional
    Glyn
    Couple
    Deluxe
    Stayed 2 nights in February 2019

    Exceptional”

    I really love my stay here. Staff were so attentive for my needs

    Reviewed March 04, 2019

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    Hello Ma'am glyn, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded June 21, 2019
    Hotel Stella
    10.0
    Exceptional
    Angelika from Philippines
    Couple
    Deluxe
    Stayed 1 night in July 2022

    Exceptional”

    Great accomodation, clean room and fast wifi

    Reviewed July 18, 2022

    See room deals

    10.0
    Exceptional
    Arlene
    Business traveler
    Superior
    Stayed 7 nights in January 2019

    Nice location”

    Near the mall. Staff are very accommodating with my request.

    Reviewed January 30, 2019

    See room deals

    Hello Ma'am Arlene, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded June 21, 2019
    Hotel Stella
    8.8
    Excellent
    Morten from Denmark
    Couple
    Family
    Stayed 1 night in February 2019

    Forthcomming staff”

    The staff do their best to acommodate and solve issues. We got the ac changed because it was not working. We got a quiet room as requested. The staff are a bit noicy: Listening to music/tv/radio or whatever with open doors when they clean. Ok, when I asked to close door or cut off the noise, they did - every day... Not enough to say it once. It seamed to help when I made a prolongation and specifically asked for that on the order. The staff also use intercom, and that is WAY to loud, so you can hear when the reception tells something to someone on another floor - you can hear it even on the next floor too... Good sound isolation of doors and walls - but not enough to take the loud noise. Reception often plays some music, and it is not very loud, but the bass is so enhanced that you hear the bass and nothing else - very anoying.

    Reviewed February 21, 2019

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    Hello (GUEST NAME), Thank you for taking time to share your feedback. However, we apologize for the inconvenience that this has caused you regarding the housekeeping satff. Rest assured that we are taking actions on this matter and we will not let it happen again. We hope to have the opportunity to welcome you back and to delight you with an excellent stay next time. Thank you and God bless you always. Sincerely, HOTEL STELLA MANAGEMENT

    Responded June 21, 2019
    Hotel Stella
    10.0
    Exceptional
    Rey from Philippines
    Couple
    Deluxe
    Stayed 1 night in November 2019

    LoversInCebu”

    Place is good. Thumbs up!

    Reviewed October 03, 2020

    See room deals

    9.2
    Exceptional
    Jerushamae
    Family with young children
    Family
    Stayed 1 night in July 2019

    Great Value for money”

    the place is good for budget family traveler, but just consider the area, its not very accessible. But all in all, the staffs are great, the facility is clean, and they have a good restaurant on the ground floor.

    Reviewed December 16, 2019

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    Hello Ma'am Jerushamae, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded December 20, 2019
    Hotel Stella
    9.2
    Exceptional
    John from United States
    Couple
    Family
    Stayed 1 night in August 2019

    Great value”

    For the star rating, this hotel is perfect, friendly staff, clean room, room size ok, bathroom what one would expect at the star level. I usually stay at more expensive hotels, we chose this for the location, and were very happy. Plus quiet!

    Reviewed August 03, 2019

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    Hello Mr. John, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

    Responded August 04, 2019
    Hotel Stella
    12345
    This is a popular property. Don't miss out!

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