a nice hotel within Clark zone”

This hotel is within the Clark zone, so its neighborhood is relatively safer and cleaner than other parts of the region. Although the room price is a little bit more expensive than that outside the zone, I feel it worthwhile paying the extra money for the environment. I enjoy walking around the area where is hotel is situated because the streets are wide and clean with lots of trees. The hotel staff is nice and helpful. They can help arrange taxi if you need that. However, since the hotel is not far away from Clark airport, so it is also possible to walk to the airport.

Nice Hotel with nice pool but poor food”

the hotel stotsenberg is located in the previous us airforce base clark. it is a quite and relax place. next shopping, restaurant, etc area is about 20 by jeppny away. the rooms are clean and nice. service is friendly and speaks good english. pool is big and relax. they have 4 restaurants in the hotel, but in fact all serve mor or less same food. price list for drinks was old and what a surprise that some drinks increase 50% then mentioned on price list

Great in case of transit via Clark Airport”

We arrived to Clark very late – about 23:00. It was very convenient that the hotel is only 5 minutes drive from Clark airport and hotel provided a free transfer. The driver has met us at arrival hall. Staff was very friendly. It took only 2 minutes for check-in and we were in our room. It was a standard hotel room – everything worked well, clean, and quiet. I don’t like that our room’s window looks to hotel corridor (not outside). But for one night – it was no problem. There is a big casino with life music band on stage and a bar with karaoke on ground floor. There were quite a lot of people and nice atmosphere. It was possible to order meals. Breakfast was a standard for 3* hotels. There is a nice pool area with sun beds – it was a pleasure to spend couple hours there. The bus to Manila goes at 11:30 from the airport and we got free a transfer to airport. For me – as for a transit passenger – it was perfect solution on my way from Honk Kong to Manila with a very late arrival to Clark with AirAsia flight. Advice: there is a pay-phone at the arrival hall. But when I called the hotel number as it states at the hotel voucher – I could not go through. You don’t have to dial all figures of the number. So - contact the hotel and find out what number you must dial in case if you could not find a shuttle car or you arrived ahead of schedule.

The trouble with Clark ”

I realll don't know we're I go wrong in Clark, this is the second hotel I have stayed in that lost my booking! I even called in advance to check it and book the airport transfer SO I was not picked up as requested and had to call my wife to find out why at costs of international calls after an hour of waiting the driver turned up The staff was ok but couldn't understand why my wife was angry The rooms are quite basic but comfortable and the bathroom had a serious bad smell to be honest I wish I had paid the extra to stay else where in Clark On the plus side they did not charge me for the airport transfer but I think it was because I insisted that it she be a good will gesture

Overall nice and quiet”

The hotel is attractive, clean and well kept. The staff was attentive and helped me with my booking. The grounds are beautiful, especially at night. It is in a secluded area (CLark), and thus quiet. The bad - the rooms are small, beds and pillows are rock hard, and the walls are paper thin.

Nice hotel”

We stayed only for one night. Room is a bit small and crowded and far from the hotel entrance. We were assigned the poolside view which is just fine. Hoitel staff nice and friendly. The hotel is located in the not so busy area of the Clark special economic zone that's why it's kinda hard to locate but the fact that it is inside the compound is a plus factor. One thing I just did not like about our stay was that the room was not yet ready at 3:30 pm though check-in time clearly states 2 pm. We were asked to come back at 4:30pm so we had to go aroud first before we finally check in. I really wanted to rest for a while since we drove from manila and was disappointed learning that our room was not yet ready. Though overall, i can still say that our stay in this hotel is ok.

Very good”

I booked a twin room. It was very spacious and clean. Water pressure and A/C was good. Since it's inside Clark, I'd recommend it to those attending a convention/function at the hotel itself. Otherwise, the commuting to and from the hotel via PUJ can be difficult. The more expensive alternatives are to use Grab or a taxi (fixed minimum rate in Clark is 150 pesos).

Value for Money”

I do not know the history of the hotel but the place has a lot of hint of being a good (if probably not one of the best) hotels when it was new. The facilities are adequate, the pool is big and clean. The rooms have a rustic ambiance and generally clean. The water heater was not working when I checked in but maintenance was quick to the call and fixed the issue. The hotel garden is a beautiful sight that I spent most of the afternoon sitting on one of the garden table reading a book. The restaurant has a good variety of food choices. I would definitely come back to this place of I ever return to Clark. It is right smack in the middle of the Air Force Base and near major establishments.

Just right for a short stay”

My family went to Clark for a quick staycation. Amenities were basic. Rooms were spacious and clean enough but a bit run down. The toilet in our room always got clogged but their handyman would come to the rescue when we would call them. Staff were professional. There was a lot of parking.

Nice hotel”

best hotel near Aqua Planet and the duty free shops at Clark

Just ok... ”

My kids and i spent the night in Clark, and since this is the cheapest among other hotels, we opted to stay here. It was rated 6.5 so i didnt really expect a lot. Lobby was nice and clean. Checking in was fast and staff, Toni, to be specific was very accomodating. I called at 11pm to ask for bottled water, but the front desk said they no longer have room service at that time. Room was all the way in the back w/c was a long walk from the lobby. The room looks old but clean enough. The bed is uncomfortable but just ok if you'll be staying for 1 night. Aircon doesn't work well. Bathroom is old and needs to be renovated. Water heater doesn't work in the shower but works in the lavatory. The pool was ok. And since i paid a low price online, i won't complain, but just don't expect anything fancy. I wouldn't pay their walk in price to stay in this hotel. If only i didn't have to stay inside Clark, i would rather stay at Red Planet. Not for staycation. Just a room to spend a night.

a forced stopover in Clark”

my local flight was put foward so it does not connect with my international flight anymore, iam 30 minutes too late, so a forced stopover, the down side was i had to wait a long time to check in or pay a extra night, the good was the hotel was much better than i expected and the staff helpfull and very friendly my room was large clean and everything is there that you need more than most hotels i will book this hotel again on my next trip

nice hotel for overnight stay”

hotel is quite nice. food is ok. service was great. no windows in the rooms though. good location if you have to catch a flight at clark airport.

The staff compensates for what is lacking in their facilities.”

It is an old hotel. Meaning the design and ammenities are out-dated. However, if you just need a place to stay inside clark which is within the budget, I would suggest this place.

very near from clark airport”

its convent to arrive or departure from clark airport. but there r nothing around this hotel. unfortunately, when i was staying, still renovation of casino.

Hotel Stotsenberg is a place to be for extended stay and family vacations. Staff are hospitable. ”

The location of the hotel is excellent. Rooms and hotel facilities are designed to meet varying guests needs. Twist or Hacienda restaurant serves a variety of different foods. However, wait time and food temperature upon service needs improvement. The restaurant staff and supervisors are very accomodating. Even the students that are doing on the job training did an excellent job during our stay. Hotel concierge services needs improvement. Hospitality was not felt due to improper guest recognition, and picking out those who gives out tip. Housekeeping also needs to improve room cleanliness and paying attention to details in the room. Food services and catering was excellent! Finally, it was a pleasant and memorable stay for our family. We will definitely come back in this hotel.

Accomodating and Homey”

The place is near duty free shops(oriental/puregold). The rooms are very spacious, and the beds are comfortable. This place is perfect for people who are looking for rest and relaxation from the hustle and bustle of Manila. We had a room(D building 1st floor) and it is very close to the gym and the pool. They also have a poolside restaurant. Another restaurant near the concierge serve really good food at a very affordable price. I'd say our stay was a complete 5 star. 👍

Unexpectedly nice hotel”

Great and very honest hotel staff, which reflects how hotel management trains their people. One of our business phones was returned (without knowing it was lost) a day after we transferred rooms. I wish to commend one of the staffs, Mr. Albert Datu, for the deed.

OK but badly needs rehabilitation”

Hotel was OK, tried the hotel as a rest/staycation place during one of my race here at Clark as it is near the starting line,, however some of the facilities badly needs rehabilitation. Room CR flush was broken (imagine how do we flush the toilet), remedy done by the staff was not enough to get the flush functioning properly, some (actually "some" is an understatement) paint chips/rust on the metal chairs at the pool needs to be attended, elevator has this eerie, rusty sound that reminded me of horror games like silent hill & resident evil, staff was 7/10 (it should be 10/10, except for this front desk lady who does not know what she's doing) OVERALL, if you just need a place to rest and some "no fuss" "no-frills" relaxation, this is the place for you...

Very good”

It's near in Clark attraction but the room I checked in don't have a cool aircon. Aircon that needs to be cleaned due to it has a moist.