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Hotel Suisse
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8.7 Excellent location
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8.7Location
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Very good
From 434 reviewsSee what guests said
7.8
82% would recommend to a friend
  • Airport transfer

  • 1.3 kilometers to public transportation

  • Heart of the City

  • Free Wi-Fi in all rooms

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Suite Room
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  • City view
  • 50 m²/538 ft²
  • 1 king bed
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Standard Room
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  • Garden view
  • 25 m²/269 ft²
  • 1 double bed
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Super Deluxe
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  • City view
  • 45 m²/484 ft²
  • 2 single beds and 1 king be...
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Standard
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  • City view
  • 30 m²/323 ft²
  • 1 double bed or 2 single be...
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Verified guest reviews

Agoda Reviews (434)
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Cleanliness7.7
Facilities7.3
Location8.7
Room comfort and quality7.8
Service7.8
Value for money7.6
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9.2
chaminda from Sri Lanka
Family with young children
Standard Room
Stayed 1 night in December 2017
one of the best places in Kandy
I'm really impressed with the counter staff very welcoming and supportive. The place is old but must enjoy it as if you are to see the colonial living. just minutes from the Dhalada Maligawa. the rooms are big and has everything you expect from a top Sri Lankan Hotel.
Reviewed December 04, 2017
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5.2
Marshall from United Kingdom
Couple
Standard Room
Stayed 2 nights in November 2017
Disappointing
Very faded, place desperately in need of touches of modernisation. Our room had a roof that leaked, no mosquito net, a safe that didn't work, a bathroom door that didn't close unless locked, a cramped and uncomfortable bathroom, poor views of the back of another hotel. The breakfast was not great, and we avoided spending much time in the hotel. The swimming pool was very pleasant - a lovely size, nice temperature, and a pleasant place to relax after a busy day in Kandy.
Reviewed November 24, 2017
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10.0
Barbara from Australia
Solo traveler
Standard Room
Stayed 2 nights in September 2017
A great stay in this charming character hotel. Value for money and exceptional service.
The hotel building is a little tired because of its age and heritage, but this doesn't detract from value for money and wonderful service from every member of the hotel staff. It is perfectly positioned walking distance from many main attractions including 'the temple of the tooth' and tuk tuk's and transport are arranged quickly and at fair prices. There is variety in the restaurant meals and buffet each day and you are made to feel like an old friend returning home each time you arrive back at the hotel. It is charming and I highly recommend it. Wish I had stayed there on my previous visits to Kandy. Barb : ))
Reviewed September 27, 2017
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9.6
Jen from Australia
Solo traveler
Standard Room
Stayed 3 nights in September 2017
Old world charm
Big clean rooms full of charm. A little tired but that was part of this charm! A great swimming pool the cool off by. Great location but I would not have wanted to pay more than my discounted rate. Ate outside at every meal
Reviewed September 17, 2017
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2.4
Chamila from Sri Lanka
Family with young children
Standard Room
Stayed 2 nights in August 2017
Acceptable
Horrible food buffet and elevator made the stay uncomfortable
Reviewed September 05, 2017
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8.4
Stephen from United Kingdom
Couple
Standard Room
Stayed 2 nights in August 2017
Charming colonial hotel, nice staff well positioned just outside the craziness and noise of Kandy.
It's a nice 15 minutes walk by the lake into the centre. But a tuk tuk is always on hand to take you there if you need to do the journey quicker. Hotel has a nice unique feel and it was always good to finish the day with a drink in the bar or the terrace looking out across the lake
Reviewed August 31, 2017
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9.6
Barry from Australia
Couple
Stayed 2 nights in May 2017
Exceptional
Walking distance to the city centre. Has an old world vharm, large rooms, great breakfast, clean swimming pool, billuards room and more. Very good value
Reviewed July 16, 2017
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6.0
Woodrow from United States
Solo traveler
Standard Room
Stayed 3 nights in June 2017
Beautiful but Cheaply Run
Hotel Suisse is a very old and elegant hotel well-situated right by the lake in Kandy. The old colonial building is characterized by large open corridors, beautiful heritage woodwork throughout, with towering ceilings, an old-world bar and restaurant, and rooms with well-designed lighting, spacious bathrooms and excellent beds. The actual services are another matter however. The staff are eager to please, but often without the requisite training or oversight to do so. For example, the bellman immediately tried to push a massage before I’d even made it to my sweltering room, whereupon I was told the AC would very shortly make it comfortable. The AC unit was woefully too small for the space . I stayed for 3 days and tried to always be out in the afternoon as the room was so hot, even with the curtains shut tight throughout, I would sweat stripped down to my boxers. The eating experience was another disappointing experience. I ate buffet for both lunch and breakfast. The wood around the cushioned dining room chairs was simply unattended, with food and hairs there that could not have accumulated in just a day or so. The upholstery on top of the backs of the chairs was very dirty. Guys, you gotta do more than just change the tablecloths and put down settings. And the condition of the food itself put out on offer needs more attention both in preparation and maintaining its condition. I’m not sure I’m being kind in saying the food was uninspired, but plentiful. A couple of suggestions: forgo cheap pudding mixes for desserts, and please just a simple cake would do, not those indeterminate squares of wildly colored fluff, or worse, those clay-like composites of dullness. Nor will most people want bananas cut up and put into a tureen of instant chocolate pudding. And for god’s sake, real juice for breakfast please! And what is that runny, congealing mess that only you call scrambled eggs? You have such a great beautiful authentic place in which you serve the c
Reviewed July 04, 2017
Dear Mr.Woodrow, It's unfortunate that your stay had to be graded with an "Average rating" due to your experience at hotel Suisse. We appreciate the constructive feedback which highlights both the negatives and positive of your stay with us. We value all our guest feedback, especially those which leave room for improvement as we use it as a platform to create better guest experiences in the future. We sincerely apologize for the same and have taken necessary steps to ensure that all Food and Beverages (including service); are given close attention. We have taken note of all your comments and recommendations, and will ensure that; the same will be given close attention and immediate steps will be taken for rectification. We are also thankful to you; for taking your time to write a review. At last but not least, I would like to mention to you that; it was indeed a pleasure, having you staying with us! And hope that we managed to satisfy you in every way possible.
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Hotel Suisse
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6.4
jagath from United Kingdom
Solo traveler
Stayed 1 night in January 2017
no view when you book on line
expensive basic facility
Reviewed June 10, 2017
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6.0
jagath from United Kingdom
Business traveler
Stayed 1 night in January 2017
no Views
no views from the rooms was very basic but the location
Reviewed June 10, 2017
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