Hotel Sunroute Plaza Shinjuku

Good location, easy access to Shinjuku train station, terminal, shops, restaurants.

smelly toilet

It's 5 mins walk from shinjuku station and it has a direct bus that ply between the hotel and airport. WiFi is ok. Room size is typical Japan room size with limited space for walking if there are 2 big luggages. Good provision of toilet amenities.

The place is so beautiful with view feom the hotel. Good location to shop and find food.

The location is excellent for dining and shopping. Convenient transportation to and from airport located at the hotel. The staff were very polite, helpful and honest. The rooms were very small no storage space and also the bathrooms were small with no storage space. The pillows were not comfy. But I would recommend this hotel to a friend.

The quality of this hotel is not even on par with budget/business hotels like APA. Pros: -Great location. Can't get much better. -Comfy bed (compared to flimsy APA hotel beds) Cons: -Extremely overpriced -Shoebox-sized room -Poor/no ventilation. Have to use a de-humidifier after showering. Towels won't dry. -Have to pay for spa facilities -No breakfast included in expensive rooms -Clothes can only be cleaned via expensive laundry service -You are not allowed to use a clothes iron in the room -Bathroom has shower curtains (seriously, it's just disgusting and hotels need to stop using curtains) -Mold on the bathroom ceiling -Soap bottles in bathroom not even locked (provide small bottles for exclusive use by individual guests or put the big bottles in a box that can't be opened, otherwise other guests can put things inside that aren't soap) -Floor/carpet wasn't very clean with little things stuck inside and thick dust in the corners -Man at the reception was rude and didn't make me feel welcome at all (female staff was very friendly). For example, I asked him simple questions about where the spa facilities are, how much they are and how much the breakfast is. He seemed to actually get annoyed when I said I don't want to buy the breakfast after I asked about it. Instead of this hotel, get a cheap business hotel like APA (not endorsing APA, just an example, Tokyu Stay, etc. are also good) Rooms are cheaper (and same size), breakfast is cheaper, you get free spa/onsen facilities, you can wash and iron your clothes, etc. You are effectively paying three times the money of an APA hotel to get same or worse service. Only if you can get a double room at this hotel for less than you would pay for APA in the area, I would consider it.

Great location, very close to Shinjuku station.

Take the airport Limousine from the airport. Great location, only 5 mins walk from Shinjuku station. Convenience store just across the road.

Pros: good location, just in shopping area. Besides metro station. Have airport limouse to hotel, so no worry to take train or metro to transit with lots luggages. Cons: small room. Double bed room is just fit for 2 pax. The luggages hardly to lay on the floor. Hardly to walk. If bring child along, suggest stay in twin room and is bigger and easy to walk around.

I stayed in a twin room and it was very spacious for Japanese standards. Very close to Shinjuku station

It's a very small room, but most hotels or accommodations in Japan are not big either. I chose this place because of its location and also the limo bus to airport. This seems like a hotel for local couples who want to have a quick night stay..Tv entertainment includes AV channels..so may not be family friendly.

I enjoyed staying at the Hotel Sunroute. The location was great. The rooms do seem a little old and worn. I did not like the bathroom. They are old and need renovation. Thank goodness they have a scale in the lobby to weigh luggage before heading to the airport.

great location, nice and secure facility, provided late check out upon request

The room size is std size of similar price range hotels but the location is excellent especially if you plan for day trips departing fr shinjuku stn or shopping (b/n takashimaya and Lumine). There is also direct airport bus txr fr hotel to Narita airport. Family Mart is just opposite the hotel. In summary, our 1st choice of hotel for shinjuku.

Near and Easy find subway and JR, have shuttle bus to hotel and direct JR train from airport to Shinjuku for early flight

It's located at South Exit of Shinjuku. Go across the main road and turn right. You will see McD, go across and turn left. Within 5 min from McD you will arrive at the hotel. The location is excellent cause opposite Shinjuku station South Exit is the Bus terminal to airport. That's really convenient.

Good location, nice hotel.

This is a nice hotel, small rooms, on the train line but a bit of a walk to the platform.

Room was small. No space to walk when opening luggages.

Location is convenient. Shuttle but was on time. Check in was fast. Temperature in our room was 26,5 C. It took several hours to low it to 23C. Non smoking room smelled with tobacco very bad. They definitely new that as odor killing spray was the first think we noticed when walked in. Room was clean, but because of tobacco stink we could not appreciate it. Bathroom was clean with lot of cleaning supply. Beds are very uncomfortable, especially pillows. After long, 10 hours flight we could not get enough sleep as one of two provided pillows was firm like a rock and other is kind of orthopedic foam one. I end up using my travel neck pillow in a hope to have a sleep.