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About this property


When visiting Surabaya, you'll feel right at home at Hotel Utami, which offers quality accommodation and great service. From here, guests can enjoy easy access to all that the lively city has to offer. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Galeri Batik Jawa Timur, Surabaya Carnival Night Market, CITO Shopping Mall.

The facilities and services provided by Hotel Utami ensure a pleasant stay for guests. While lodging at this wonderful property, guests can enjoy 24-hour room service, express check-in/check-out, luggage storage, Wi-Fi in public areas, valet parking.

The ambiance of Hotel Utami is reflected in every guestroom. towels, closet, television LCD/plasma screen, mirror, linens are just some of the facilities that can be found throughout the property. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Hotel Utami.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Valet parking

Dining, drinking, and snacking

  • Coffee shop
  • Complimentary bottled water
  • Mini bar
  • Restaurant(s)
  • Room service [24-hour]

Services and conveniences

  • Laundry service
  • Luggage storage
  • Smoking area

For the kids

  • Family room


  • Check-in/check-out [express]
  • Pets allowed

Languages spoken

  • English
  • Indonesian
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-8 year(s) Must use an extra bed
  • Guests over 8 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Number of Rooms : 137
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Verified traveler reviews

Filter by traveler type

based on 272 reviews
  • Cleanliness 6.4
  • Facilities 5.2
  • Location 7.1
  • Room comfort and quality 6.5
  • Service 6.7
  • Value for money 6.6
  • Food and dining 6.0
Sort by

Gloribeth from Philippines
Superior With Breakfast
Stayed 1 night in May 2016
Get away
We travelled 5-6 hours or more from mt.Ijen with smells of sulfur and all so we are excited to reach the hotel at around 4-5 pm. To our aurprise lobby is empty with dim lights. We thought we are in a wrong lobby but so we went in and out and looks so haunted. The lobby is right in and the staff seems dont understand what we are asking so we just let it be. When we reached our room no, water heater, no kettle, no hair dryer and the plug is not enough so we have to take out the tv plug so can charge our phone. We want to boil water to make some coffee but no kettle. I called and request but then the staff said have to pay 100k for guarantee so nvm its ok. But is the kettle supposed to be provided? Lucky we are just staying overnight if not it will be scary coz seems no one checking it in there.
Reviewed May 03, 2016

Ariyo from Indonesia
Business traveler
Junior Suite
Stayed 2 nights in September 2015
Just a modest hotel near the Airport
Location, Spacey Room, parking lots
I was dissapointed because I was paying for a Junior Suite room but when I checked in I was given a standard room. I did not complain since I have no idea what the room look like. A day later I found out that the Junior Suite is different with my room. And I urge them to switch my room. At first they said no available room but I insist because I have paid for a better room.They finally give me a junior suite. But I regret this waas coming too late.
Reviewed September 15, 2015

SENG from Malaysia
Business traveler
Superior With Breakfast
Stayed 1 night in June 2015
Business Trip
Well decoration at lobby, perfect location for air flyer, big area of room.
Reviewed June 27, 2015

Ajeng from Indonesia
Superior With Breakfast
Stayed 1 night in August 2014
the staff
the hotel was spooky. most of installed furnitures are old-school which made the environment much more spooky
Reviewed June 10, 2015

Jemmy from Indonesia
Family with young children
Superior With Breakfast
Stayed 1 night in June 2014
utami hotel
this is a standard hotel, but value for money and have a comfort room, althoug the location is far from city center
I pleased and satisfied stayed at this hotel
Reviewed December 29, 2014

MAHENDRAN from Malaysia
Business traveler
Junior Suite
Stayed 2 nights in December 2014
Value for money
Near to Airport, Airport transfer & located near to business district
Value for money to avoid traffic & very near to International Airport
Reviewed December 27, 2014

azmi from Malaysia
Solo traveler
Superior With Breakfast
Stayed 2 nights in November 2014
hotel exterior nice, inside average
no.mosquito breeding at dining table.
Stay average. No international tv channel.big hotel but too quite.
Reviewed November 13, 2014

Chan from Malaysia
Junior Suite
Stayed 1 night in November 2014
Quiet Old Hotel
Near to airport - taxi fare 50k
Reviewed November 09, 2014

Hestanto from Indonesia
Business traveler
Superior With Breakfast
Stayed 1 night in November 2014
Near airport
very near to the airport
Reviewed November 05, 2014

Sugesh from India
Superior With Breakfast
Stayed 1 night in January 2014
Hotel closer to the hotel
nothing that i can think of
The only advantage of staying in this hotel is that its very close to the airport. But otherwise it looks like a run down place. I would recommend this only to those who are in desparate need of staying closer to the airport while transiting via Surabaya.
Reviewed October 31, 2014

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