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Great option for Family travelers ”
What great service! Breakfast provided free for 2 daily. Live music at Festa restaurant. Very attentive staff who are so diligent. Mall across the street and excellent location. Feel safe as police department across the street.
The property was about 200meters to Robinsons mall and from the window where we stayed has an exceptional view of the hills. The room was spacious and clean. The staff were very courteous (from the guards, front desk personnel, help). Hmmm, may extra bayad ln early check in 1k and matagal ln magserve ng breakfast but overall napakaganda ng HV! Kudos!
the location was good ! just across robinsons mall. the room was clean and spacious. the only problem was the cable tv which was not working properly and had to be adjusted seceral times. complimentary breakfast did not include drinks/coffee. the pool located at the rooftop was also great except for lack of anti slip mats hence not advisable for kids to be left behind. but over all, id still recommend it to friends.
This is my 3rd time to stay at this hotel. ”
I interview pple and the staff was always gracious enough to provide a place adjacent to the hotel property. Staff is always smiling, accomodating and promptly appears for whatever service one requests. Rooms are large and clean, abd the beds large and comfy. One thing though, no towel on the flr to catch water when one uses d bathrm wc can cause an accident. It wld be nice if they provide a washcloth, too.
GOOD HOLIDAY WITH WIFE”
THE STAY WAS RELAXING AND CONVENIENT FOR SHOPPING . THE STAFF ARE ALL WELL TRAINED AND COURTEOUS , FROM THE GUARD , RECEPTION, BELL SERVICE , TO THE WAITERS AT THE FESTA RESTAURANT. WE ENJOYED MOST THE DINNER WITH MUSIC AT THE FESTA RESTAURANT. WAITER "SONNY" AND THE SINGING WAITER , " NOEL" , MADE OUR DINNER MOST RELAXING. DEAN ANTONIO F. MATEO, PH.D.
Efficient and Friendly Staff”
The location of the hotel is commendable. It is very near to the mall and bank. The staff are very helpful and friendly. The room is big and clean but ants like to parade on the wall:-)....will surely return.
Near to Robinson’s”
Breakfast are ok,rooms and bathrooms are ok...towels are not so white...I think they need a brand new again...I almost slipped on the wet floor along the corridor going to breakfast area,must be cautious when mopping the floor wet...near to convention center...
We stayed overnight the hotel was great. Its infront of robinsons 15-20mins from the airport if traffic. The staff are accommodating and hospitable. Restaurant and coffee shop around the hotel. We'll come back again
A hotel having a pool is a plus factor. Food were decent. Wifi was quite fast. Rooms were clean and beds were comfortable. Will definitely book again soon.
Insects galore ”
Greeted by cock roaches and fleas in the room, I was off to a bad start, although the room was a good size the bathroom did not have a bathtub as advertised, so I am starting to feel unhappy. Some of the staff were very friendly and helpful but others were rude and grumpy, which further dented my experience. After having breakfast at the hotel on the first morning I opted for breakfast elsewhere for the rest of my trip. The food was not terrible but better was available nearby. Finally the bed was comfortable although sleep was difficult due to the live band downstairs playing every night. After the music stopped I was able to sleep, but was not what you would call a happy guest. There is a nicer hotel about 3 minutes walk away that I will stay at in the future.
Great place to stay”
Hotel staff are courteous and helpful. Hotel is clean and we settled in comfortably. We had no issues whatsoever from the day we checked in until we left the hotel. Definitely a place we would be happy to go back to in the future.
Nice, clean hotel in a good location next to mall”
I stayed for a weekend. The hotel is a decent hotel, especially for one in the provinces. It's clean, fairly modern and in a good location next to Robinsons Mall, which is the main/best mall in Roxas. The hotel has a nice rooftop pool too.
Hotel just Ok, professional staff”
The Hotel has seen better days. It clearly aims to be upscale but can't deliver. Breakfast isn't vey good. Disregarding those shortcomings the staff was very professional and helpful.
Perfect Active Much appreciated Nice information representation Daily room washing an
Very nice room”
It was a pleasant overnight stay. The hotel staffs are very accommodating. Our room came with a free breakfast, it was a very nice meal I must say. The hotel is near Robinsons Place Mall, you can just walk to make it there.
Hideaway in the city”
Hotel Veronica is 15 minutes drive from the airport. Nestled in a quiet location with nice restaurants at the ground floor. Don't forget to dine at Ramboy's and try their lechon Liempo and lechon manor! Robinsons Place Roxas is just in front of the hotel which is perfect for your grocery and shopping needs. The rooms are big enough for my family.
Very good place to book for a stop in roxas city”
I used to book in a more expensive bigger rooms from the old building. Which I will avoid as it needed to be refurbished and already dated. This smaller deluxe one's are much better and a more standard accommodation. Cleaner, bigger, and better hot water system than the much bigger rooms. This is my 3rd year now of coming regularly into this place and it's still one of the most accessible hotel in roxas City. Plus it is just in front of Robinsons Mall where. They also have a transport to the airport free of charge which is very good and even prepare for a sandwich in case you can't have your breakfast :-) Will go back again next time I'm in town. P.S. there's a swimming pool at the rooftop
The photo you are showing is for the old hotel. In 2016 they built an attached brand new 5 floors hotel with top notch electronics. I was picked up and dropped off the airport, as I was checked in at the hotel Ifound out breakfast is not included. after a short argue the agree to include it. The place where breakfast is served called now festa but breakfast is super poor. A hotel which is 2nd most expensive in roxas it should be better. the water pressure for shower is very strong and nicehot water.the air conditioner inour room started to leak water into the room floor and was serviced right away. if you need a good and reliable wifi connection this hotel is not for you. the official bandwidthis 5 mb but it never stayed in this level more than 30 seconds. was more ti e onthe -0-mark than available. robi son mall near the hotel is big adva tage. we ate there lunch and dinner. I stayed at hotel veronica once before3 years ago in the small 2 floors one. wifi then was very good and prices cheap. In general the hotel is very modern but with it comes the price.
Good value for a newbie”
While the hotel was experiencing some teething problems (elevator was being fixed), I think the hotel has great value for business travellers. The free wifi was intermittent but largely serviceable. The food prices at the Festo restaurant were reasonable but for the location, I was expecting lower rates. The staff were friendly and attentive. Being near a major mall - walking distance made it convenient to do some groceries and even enjoy good food. I expect the hotel to be booked more often. The place lacks a gym or swimming pool but if you are just there for business, I would recommend this property.
Best in Roxas City but needs some improvement”
For the most part, our stay was pleasant. The hotel staff were very courteous and willing to serve. However, the hotel is wanting when it comes to housekeeping. Our room was not cleaned in spite of two separate requests to the front desk staff to do so. It was finally cleaned around 8:00 pm in the evening after a third request, and while we were already inside and relaxing. After cleaning the bed and bath rooms, the cleaner informed us that he would not be able to replace our towels because the hotel had run out of supply and none were delivered that day. This is totally unacceptable! We then had no choice but to reuse towels that were already soiled. The hotel provides in-room complimentary coffee sachets, yet there is no kettle supplied. On our second day at the hotel, we were provided with two complimentary bottles of drinking water. We were somewhat surprised because there were none provided when we checked into the room. We were informed by hotel staff that bottled water is provided when the hotel has the same in stock. Hotel Veronica is presently undergoing expansion to add a new wing with 20+ rooms over five floors. Hopefully, the shortcomings of the present will be properly addressed.
Great location, friendly staff”
I am pleased I chose this hotel. Although pricey for Roxas hotels, it was worth it. Rooms are well appointed and clean. Food was good. (Ask for certain dishes to be served hot though) The staff was attentive and friendly. I would highly recommend.
Nice and Friendly employees”
may leen is the manager of the hotel. she is so nice. the next day when we arrived, when the date she was off, she gave us a ride and took us to have a sight seeing at the roxas city. she also sent us nice gifts when we checked out. we couldn't believe there is such a nice person in the world. she also told me she always tell herself " never ask what you can get from the job, ask what you can give to the guest. see, so nice person!
...located just outside the city on a very quiet street altho soon a new mall will be opening with a jeepney terminal. So at that time, it will have more noise unfortunately. Staff courteous and helpful. Rooms clean. Don't leave any food out on counter in room...there are very tiny ants that will find it. Otherwise you will see none. Restaurant food was good and priced okay. 50 pesos to iron a short sleeve shirt was a bit steep to charge your customers in my opinion Bed good but I would have liked something a bit softer. Aside from any minor negatives mentioned above...I will definitely be staying again when I return in 4 months You will be happy staying here. And check out the Thai massage places...250 pesos per hour!
"your home away from home!"”
hotel veronica is your home away from home. the front desk staff has always have a smile from you. its location is inside an upcoming upscale village at the outskirts of roxas city. location is good if you prefer really to rest and relax. the food in their restaurant which they call festa is on the average with a very reasonable price. we will difinitely stay again at this lovely boutique hotel when we go back again to roxas city.
Great location ”
the hotel is great expect for the poor wifi connection. totally i cannot connect at all. i suggest if they put automatic in a room a socket connector for oversea guest. we still need to request for a connector and they inform us that they dont have it. i have to wait for 1 day to charge my electronics. the staff service is excellent.
Clean rooms, near airport, free shuttle. Fronting Robinson’s.
Very comfortable stay. Much improved since the new extension, very friendly and helpful staff, giving immediate attention to requests. Have used in the past and would definitely use again.
Got the lot. Excellent value for money
Excellent value for money. Got the lot.
To noisy to sleep & dirty ”
Cant sleep! You hear the guests in the room beside you, in the room above you and especially very loud in the hall way. On top there are many small animals, bed bugs in the room. Tried three different rooms, all the same. Live music at the restaurant daily, adding more noise. If you want to relax, your wrong here. If you enjoy beeing woken up 4 in the morning then your right here. Staff was friendly but doesnt even know how to deal with Agoda Vouchers.
Good location and staff, need to work on cleaning.”
Has a great location right across from the mall. The staff are very friendly and helpful, and the pool on the roof is quite nice. We were staying in a deluxe room in the older section of the building. As other reviews have mentioned, the internet is definitely a bit spotty. Our major issue with the place was the cleanliness. When we arrived in our room, it smelled of body odor and it looked like the sheets had not been changed. Additionally, be prepared for cockroaches.
The wost hotel in the roxas”
bad location, rude front desk, only market in front of hotel, When i checked out they said i have to pay 1000pesos penalty be couse of smoking in the room but they did not give a warning about anything that's why i was shocked so i told them i can't accept it becouse u didn't warning first i argued a little time at last they said pay 50%penalty i didnt have enough time becouse of my flight time anyway i paid 500pesos penalty i was under alot of stress
Good service and location”
Staff are helpful and attentive. Location opposite Robinson's Place, a popular mall. Room make-up is slow, usually till afternoon. Still use straw-brush for floor cleaning, dust remain in room all the time. Suggest to use vacuum cleaner.
Great location, tired property, zombie staff”
They are building a new hotel Veronica next to the old one. They really are not keeping up the old part of the hotel while they make the new one. The doors are very flimsy and you can hear a pin drop in the corridor. The in house restaurant is quite good. The location across from the mall is great and it's very near the bus station. The staff literally walk around like zombies and do nothing. Don't expect any help from them. The Internet is terrible. I think there must be better options in Roxas City....
Good Location and access within the city”
The stay in the hotel is good and value for money. Unless you are looking for a fancy swimming pool and night life just outside your doorstep and this is not for you. Since it is located just in front of newly opened Robinsons Mall Roxas City, you can always dine and shop just a meters away. We only stay here to see friends and family nearby. For as long as all you need is a decent bed to rest and hot shower (you need to wait for a little bit). As a couple who lives in the UK and are used to Salads European taste. It is a challenge to find a decent meal in their in house restaurant. They have tried there best to accommodate us which is very good. They also have a free shuttle to the airport and I think it is very good to do extra mile. I will stay again in this hotel if I will go back to Roxas City.
we only stay for 1 night but it was comfortable enough for us to have a good night sleep. only thing that was off is that they did not provide any complimentary water although instant coffee is provided. The staff are all helpful and assist us until we checked out
Nice, clean, comfortable room”
The stay was good but they could improve the little things..no hot water kettle in your room, no coffee or tea service in the room. The room had no handtowels and soap when we checked in. After housekeeping cleaned they failed to replace toothbrush setup.big room one small trash can in the bathroom. These are picky things but you are paying around 2000 pesos/night in Roxas and these are all things you get for the same price in makati
Good, friendly staff if not for minimal toiletries”
Convenient if not for flooded bathroom. Staying in a presidential suite but only have very tiny shampoo & 1 time use of soap bar. No swimming pool. Internet is very slow. Pluming in bathroom is a problem. Sink continuously drips. If u plan to stay, bring your own toiletries and mosquito repellant.
Efficient staff and good food choices”
We enjoyed our stay at the hotel. since we arrived earLy in the morning, our room was not yet available but the staff was so gracious to offer us the use of the presidential suite which we really appreciated. who was on duty assisted us in booking our river cruise and even offered to order our food in advance. Perhaps to cut down on power cost, the open areas do not have continuous air conditioning so it was hot waiting near the reception area and walking along the hallways. We loved the availability of eating places offering a good selection of food.
Undoubtedly the best facility in the area, but . ”
Veronica is new – but very “low budget”. Only 3 “semi-quality” hotels in the city. Veronica is definitely best, but overpriced. Arrived after check-in time, but had to wait over 30 minutes: room not ready (& no AC in lobby area). Café served a steak dinner, but not restaurant! Both are uncomfortable. Several menu items not available. No alcohol, just local beer. “Family” room is literally ½ the size of a cheap Motel-6 room. Noisy AC improperly installed 6” above the floor: room is warm, floor is cold. Large cracks in ceiling and walls (no exaggeration). Paint falling off walls in stairwell. Rain pouring in through light fixture in shower -not just a drip. Rain pounding on metal roof: so loud it was impossible to sleep or hear the TV! No power outlet in the 4’ X 7’ bath room (no bath tub). Pedestal sink has no hot water: toilet lid is your “counter-top”. Mirror light broken. Shower water temp fluctuated from cold to very hot – unacceptable! Power in room turns off when you leave: very hot upon return, our food in the refrigerator was spoiled. No carpet in hotel anywhere -a noisy, echo-chamber: often loud at night. Pros: Friendly accommodating staff. Hotel was near capacity, but able to add an extra day upon request. Very apologetic and helpful when WIFI was down. Security guarded off-street parking. Hotel location -on city’s “outskirts”: quiet w/respect to outside noise. Veronica is poorly designed & constructed. Staff needs professional training.
A New Hotel”
I like the hotel, the location, but since its a new hotel, some staff/crew needs to be trained. Tissues, Bedroom slippers/ rubber slippers and airpot(perculator) should be provided to minimize calls for assistance. Also, mineral water should be free of charge. No hot water in shower/bathroom. Needs daily housekeeping. About the food, more fresh fruits and seafoods please. I'm expecting an improved service when i get back to your hotel early next year. Good luck!
Except for the clogged shower, everything was ok. Agora rate is more expensive than hotel rate! 😠
This hotel is just infront of Robinsons Place a shopping mall in Roxas City. I live the area which is not very noisy and the hotel room is superb
Pros: Great service. Efficient staff. Hassle-free airport transfer ( arrival and departure). Value for money! Cons: Pls improve wifi service. Water heater at bottom of sink, hard to find
Staff is very friendly and warm.
Good location but”
Hotel is in good location outside of Roxas City. But rooms that were given to us was old but ok if you're just sleeping there. Bathroom needs fixing. Hot water not consistent.
Good Hotel ”
Fairly old (structure wise) but maintained well. Might need to fix stuff within the hotel. Overall spacious and great location outside the city proper. Reasonable price. Great restaurant below hotel.
Great hotel, wonderful staff and awesome location.
Good hotel across from Robinsons Mall.
Thumbs up, hotel veronica!”
excellent value ”
Except for the band that keeps me awake until 10 pm everything is outstanding
Things Just Got Better”
Things just got better at Hotel Veronica. With Robinson's Mall just meters away, there are now more things to do there, and with the shuttle service, convenience is now at one's fingertips.
Very comfortable stay and Nice staff”
Lovely Hotel and friendly people”
Clean room and nice restaurent. Quite at night. It is good choose for staying.
Simple and welcoming hotel.”
Staff should police house rules, because some occupants are noisy specially with children and no one tell them off. Shower floor has poor deranged.
My family and I had a great time staying in Hotel Veronica. The staff are very friendly and the rooms are spacious and clean. The room interior design is very elegant.
it has a Cool Swimming pool and the place was very clean. Also every staff was nice and able to cater the needs of their guests.
Pros: Good location, nice interior decors and spacious room. Nice staff. Cons: Our room was not properly cleaned. Strands of hair, cotton buds were found on the floor. Guest from adjacent room was noisy, I think a group of friends and they celebrated a friend's birthday. Room's not a sound proof.
Upgrade their air conditioning system and install a bar ref to every room specially to deluxe rooms up
Room was clean but had ants”
Pool is dangerous. Tile is slick no hand rail getting into pool. I fell and almost killed myself.
Oké hotel for Roxas”
Oké hotel, but safe didn't work and had a big spider on the bed one night.
Nice far from the city but next to a big mall”
The room was nice the showe was hot so that's good the aircon working very well the only bad thing is a pit far from the city
Just fair ”
Stay was not great. Staff were friendly but the room wad dirty. The cleaning was not done, and the door lock was faulty and nobody fixedit
Staff was good but amenities sucks!!!”
Ok. Very hot, faucets are broken, don't clean room”
Ok but lack amenities (toiletress), very hot, faucets needs repair