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Hotel Waterfall Penang

"Room newly renovated with good design and clean."

MACY - August 20, 2019
Deluxe Double - Bed Hotel Waterfall Penang
Lobby Hotel Waterfall Penang
Lobby Hotel Waterfall Penang
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Hotel Waterfall Penang

No. 160, Jalan Utama, Georgetown, Penang, Malaysia, 10450 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in [24-hour]
Hassle-free check in
See map
Popular landmarks
Shree Muniswarar Temple 40 m
Bee Gallery Penang 210 m
Arulmigu Balathandayuthapani Temple 210 m
Nattukotai Chettiar Temple 310 m
Sri Meenakshi Hindu Temple 310 m
City Park (Penang Youth Park) 350 m
Penang Botanical Gardens 400 m
Penang Youth Park Car Park 410 m
Municipal Park 470 m
Adventist Medical Centre 560 m
Nearby landmarks
Cheong Fatt Tze - The Blue Mansion 4.04 km
Armenian Street 4.38 km
Kek Lok Si Temple 4.46 km
Khoo Kongsi 4.55 km
Pinang Peranakan Mansion 4.8 km
Penang Fort Cornwallis 4.96 km
Batu Ferringhi Beach 7.64 km
Entopia 9.44 km
Escape Theme Park 9.52 km
7.2

Very good

Location rating score

2.79 kilometers from city center
ParkingFREE
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

  • Bar

Your dates are popular among travelersUsers are booking a place in Penang every 2 minutes on Agoda.com
Value for money6.9
Location rating7.2
Nearest airportPenang International Airport (PEN)
Distance to airport15.2 km

Rooms available at Hotel Waterfall Penang

Superior Deluxe- 1 King Bed
Superior Deluxe- 1 King Bed
...
  • Room size: 35 m²/377 ft²
  • Street view
  • 1 king bed
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Family Superior
Family Superior
...
  • Room size: 45 m²/484 ft²
  • Smoking allowed
  • 2 double beds
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Superior Family Room
Superior Family Room
...
  • Room size: 26 m²/280 ft²
  • Shower
  • 2 queen beds
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Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 17 m²/183 ft²
  • Shower
  • 2 single beds
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Deluxe Twin - 2 Single Beds
Deluxe Twin - 2 Single Beds
...
  • Room size: 21 m²/226 ft²
  • Street view
  • 2 single beds
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Deluxe Double
Deluxe Double
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 double bed
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Standard Twin
Standard Twin
...
  • Room size: 21 m²/226 ft²
  • Street view
  • 2 single beds
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Superior1
Superior1
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 1 king bed
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Superior King Room
Superior King Room
...
  • Room size: 19 m²/205 ft²
  • Shower
  • 1 king bed
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Standard Double
Standard Double
...
  • Room size: 19 m²/205 ft²
  • Shower
  • 1 double bed
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Frequently asked questions

What time is check-in and check-out at Hotel Waterfall Penang?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Hotel Waterfall Penang?

For those who wish to drive their own cars, Hotel Waterfall Penang has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Hotel Waterfall Penang?

Hotel Waterfall Penang does not permit smoking in any of its rooms or indoor areas.

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Explore the neighborhood

What people love about Hotel Waterfall Penang

  • 7.2
    Very good
    Location

    "Comfortable and close to waterfall temple"

    Sarala

    |

    December 21, 2018

  • 10.0
    Exceptional
    Cleanliness

    "Nope everything was clean & good."

    Sri

    |

    March 3, 2020

  • 10.0
    Exceptional

    "We enjoyed our stay in the hotel"

    Sri

    |

    March 3, 2020

Property ranking|Compared to 2,627 Penang properties
See all rankings
Cheapest price score
Review score - United States
7.5/10
Room size
28 sqm.
Room comfort score
6.0/10
Better than
97
%
of Penang properties
Better than
94
%
of Penang properties
Bigger than
93
%
of Penang properties
Better than
90
%
of Penang properties
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Overall rating:
6.9
Good
955 reviews
Cleanliness
6.8
Facilities
6.2
Location
7.2
Read all reviews >
What travelers say they love:
Clean room and bathroom, located near park
Devis from Malaysia
Couple
More about Hotel Waterfall Penang

More about Hotel Waterfall Penang

Strategically located at the junction of Gottlleb Road and Jalan Utama, this property offers all the major attractions and fun the city has to offer. All the accommodations are fully equipped with a comfortable bed, Wi-Fi internet access, Astro, and IDD. For dining, visit the on-site Little Cottage 2 Café that serves you fine Western and Italian cuisine for lunch and dinner daily. Penang Botanic Gardens and Batu Ferringhi beaches are just a short drive away and a perfect place for you to unwind and explore. Within the nearby vicinity, guests will come across Gurney Drive Hawker Center, ferry terminals, shopping complexes, and Penang Bridge. Hotel Waterfall Penang eagerly awaits your visit.

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Most talked about facilities

Housekeeping
44 mentions
Internet
6 mentions
Breakfast
5 mentions
Food & Dining
4 mentions

What they offer

8.0
Very good
Cleanliness

"The room is clean and very comfortable."

Masliza

|

January 28, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Hotel Waterfall Penang from real guests

Overall rating
6.9
Good
From 955 reviews
7.2Location
7.1Service
6.9Cleanliness
Agoda Reviews (824)Booking.com Reviews (131)
Rating via Agoda6.8
/
10
Cleanliness6.8
Facilities6.2
Location7.2
Room comfort and quality6.0
Service7.0
Value for money6.9
High score for Penang
Rating
9+ Exceptional (52)
8-9 Excellent (37)
7-8 Very Good (84)
6-7 Good (66)
<6 Below Expectation (184)
Time of the year
Mar - May (79)
Jun - Aug (136)
Sep - Nov (96)
Dec - Feb (112)
Don't miss out!Users are booking a place in Penang every 2 minutes on Agoda.com
All guests (824)
All room types
All languages

Show reviews that mention 

Showing 423 verified guest comments
12345
9.2
Exceptional
Kavija from Malaysia
Couple
Superior1
Stayed 2 nights in May 2016

Value for money”

Value for money, pleasant staff. Clean bathroom, good location. It's our 3rd stay at waterfall hotel . Definitely we're returning when visiting Penang the next time.

Reviewed May 16, 2016
10.0
Exceptional
Siti from Malaysia
Family with young children
Deluxe Twin - 2 Single Beds
Stayed 2 nights in July 2019

Clean”

Personally i like this hotel because the room very comfortable and quite big for my family. Very nice hotel and the price is so cheaper compare to another hotel. I just booking by Agoda. Next time i will choose this hotel again when travel to Penang😍

Reviewed August 09, 2019

Thank you so much for your review and good vibes .We're happy that you're happy, and we're looking forward to your next visit.

Responded November 12, 2019
Hotel Waterfall Penang
8.0
Excellent
Tanigeswaran from Malaysia
Solo traveler
Standard Double
Stayed 1 night in March 2017

Value for money and clean”

I needed a place nearby to the temple which I wanted to go and Waterfall hotel was the closest. The hotel had all the basic amenities required and this includes wifi in the room. Easily accessible via public transport in Penang and for food it was just a short walk to either restaurants or hawker stalls. The room although basic was more than enough for me and I have to say it was clean without the smell of cigarette. I will easily return if I am travelling solo again.

Reviewed March 31, 2017
9.0
Exceptional
TAN from Malaysia
Solo traveler
Family Superior
Stayed 1 night in January 2016

Oversleep place”

service, car park, comfortable

i choose the family suite when my friend come to visit me and overnight together here so we can have queen size bed each and she almost overslept and late to work for the next day which is Monday therefore she complaint the bed is more comfortable than her current rented house in Penang. it's the unforgetabble experience for us~ Besides, when my first check in, the hotelier was accompany me to the room and showed us all facilities and ensure we have no problem with the room again before leaving. car park is provided.

Reviewed January 09, 2016
9.2
Exceptional
Alicia from Malaysia
Family with teens
Family Room
Stayed 2 nights in December 2017

Family (Superior) Room with Smoking Allowed”

The room & bathroom were clean. The hot water heater worked. The air conditioner was cold. The towels & bedding were clean. There's a bar in the lobby. The lady at the concierge was professional & efficient. So was the senior gentlemen who extended our check-out time. He explained that the charge for extensions was half of the regular room rate (RM220/night) & not what we paid on Agoda (RM142/night) but proceeded to give us a discount anyway. The guard was very friendly & jovial. It's an old hotel so the carpets in the corridor smelled a little musty. The room itself has wood-like vinyl flooring. There's only one plug point in the room though. The ironing room could be cleaner. The Jacuzzi facility requires additional payment of RM380 for one-time use & RM400 for a day's use. Goodall Cafe Food Court (Char Koay Teow, Asam Laksa, Lor Bak, Oh Chien, Ikan Bakar, Hokkien Mee, Western etc) is located within walking distance of the hotel. Also a 7-Eleven, Happy Mart, restaurant & bakery.

Reviewed December 10, 2017
7.0
Very good
Sherine from Malaysia
Family with teens
Family Superior
Stayed 1 night in July 2011

Lovely hotel and service with a smile”

Quite Place

about location area to the waterfall hotel is really make me crazy to find ways for those not familiar penang routes. the signboard route takes me around 2 - 3 hours to reached the hotel. parking area wise is limited. but it is wasted that family superior rooms does not have jaquczi attached. wifi is bad could not have line most of the time. other than that hotel stay is not bad. worth have paying offer price at for 2 rooms with 9 adults + 1 extra bed.

Reviewed July 20, 2011
9.2
Exceptional
Joy from Malaysia
Business traveler
Deluxe Double
Stayed 2 nights in April 2019

Not too bad”

After reading those bad review, I felt a bit skeptical to stay in this hotel but because it’s near to my work place, I gave it a try. It turns out better than I thought. The room was clean, large desk, good manners and helpful front desk, a comfortable bed and always got parking. This is good enough for me as a solo working traveller. Will consider again if I work at that area again.

Reviewed April 08, 2019

Thank you so much for your review . We hope to see you again and serve you better .

Responded October 19, 2019
Hotel Waterfall Penang
9.2
Exceptional
MACY from Malaysia
Group
Family Superior
Stayed 1 night in August 2019

Far better than your expectation”

First visit this hotel and first impression as it is an overnight budget hotel. However, it totally impress me after check in. Room newly renovated with good design and clean. Room and bathroom are clean. Staffs are friendly and helpful. We check in in bulk as a group, but they process it systematically and according to our request. They do have many rooms that can fit in large group of people. Even breakfast was not provided, but a self service hot drink in the morning. Location good also, all tourist spot in near driving distance. Safe guard parking lot provided and easy to Grab car at the lobby also.

Reviewed August 20, 2019

Thank you so much for your review and good vibes .We're happy that you're happy, and we're looking forward to your next visit.

Responded November 12, 2019
Hotel Waterfall Penang
6.4
Good
Elango from Malaysia
Family with young children
Family Room
Stayed 1 night in September 2020

Room Conditions”

I have stayed in Hotel Waterfall most of time I am in Penang due to the close proximity to the temple. This time, they gave me an old run down room. The hose in the bathroom was broken, the wood on the bed headrest was chipping off and the main door was also broken. Also in the middle of the night the room service decided to vacum the corridor!! It was only a one night stay so did not make any complaints but if this repeats, I might need to look for another hotel to be loyal to. Take care

Reviewed September 29, 2020
8.4
Excellent
Thirunavukarasu from Singapore
Group
Family Room
Stayed 2 nights in September 2016

Hotel at quite place”

Best is two doors away from best Organic vegetarian food. walkable distance to Penang Botanic garden,(850m) wonderful place to hang around. Near to Penang famous Gurney drive food stalls (2,1k) Public Bus service 10 available to and fro

Reviewed October 05, 2016
8.3
Excellent
ELIZABETH from Australia
Solo traveler
Deluxe Double
Stayed 2 nights in August 2012

Older building but nice clean big room. ”

In easy walking distance to Thai Consulate

Hotel is situated on the corner of 2 main roads and can get a bit noisy.I did not look for a hotel with all the mod. cons. like all tv channels etc, but just one with the basics. My main reason for choosing this hotel was the distance to the Thai Consulate. It is only a 5 min. walk. The room was clean and big. Plenty hot water for a shower.Wifi is available if you want it.Some of the staff could smile a bit more, but were helpful. The hotel has a large restaurant where lunch or dinners are served, but just around the corner is also a healthy eatery as well as a few cake shops. Otherwise you can go to Midland Plaza 15min. walk or the very large Gurney Plaza 25 min walk. To do any sight seeing you need to take a taxi. I would definite stay there again.

Reviewed September 02, 2012
6.8
Good
Siti from Malaysia
Couple
Standard Twin
Stayed 2 nights in March 2019

I am staying here for My Wedding at Botanical Garden (Waterfall)”

I booked this room for me to prepare for my wedding held on 23 march at botanical garden, on the wedding day, I left my hand bouquets at home, all the waterfall hotel staff (Front Office Area) were trying to find flowers for me to make my "Hand Bouquet". 1 day after check out, I found my accessories like crowns etc. left in the room, I called the hotel & ask if they saw my stuff. They asked me to wait while they wanted to confirm with the housekeeping, After a few hours, the hotel called me again saying that all my belongings were still in the drawer, they asked me to go to the hotel to pick up my belongings. AND The security guards working here are very helpful & always smiling...

Reviewed August 13, 2019

Thank you so much for your review and good vibes .We're happy that you're happy, and we're looking forward to your next visit.

Responded November 12, 2019
Hotel Waterfall Penang
7.3
Very good
Meng from Malaysia
Couple
Deluxe Double
Stayed 1 night in July 2011

Convenient hotel”

Basic, comfortable and clean

Hotel Waterfall Penang's room is affordable and comfortable for a simple short stay. The parking may be limited but it should suffice during non-peak seasons. The staff is friendly and conducted in a very well manner. The toilet is small and basic but it is good enough. It has certain Astro channels as well to keep us entertained. The room size is quite big

Reviewed July 24, 2011
9.2
Exceptional
vitx from Malaysia
Business traveler
Deluxe Twin - 2 Single Beds
Stayed 1 night in July 2019

highly recommend”

nice hotel with reasonable price, room really neat and clean, friendly staff! near the botanical garden and big Ben breakfast

Reviewed July 08, 2019

Thank you so much for your review and good vibes .We're happy that you're happy, and we're looking forward to your next visit.

Responded November 12, 2019
Hotel Waterfall Penang
5.0
Khalisah from United States
Group
Standard Double
Stayed 2 nights in July 2015

Deceptive photos & far from main sights”

Bed, air conditioning, basic cleanliness

I wanted a 3 star hotel, based on the pictures. In reality the hotel (while it has a nice sleek and modern lobby) was quite dingy. The windowless rooms were very gloomy and our shower did not work properly (only a trickle of cold water and too much scalding hot water). While the room was shabby it was at least clean. The bed was (thank god) very comfortable and in good condition and the AC worked well. But overall it was more of a 2 star hotel with nice beds. We checked in as a group with 3 rooms but only 1 of us got a receipt. When we checked out 2 of us almost did not receive our deposits back because we could not produce a receipt (which we never received in the first place). Eventually they gave us our deposits but it was not the friendliest manner. The distance from the main landmarks is the worst aspect. I should have checked the map but in agoda this hotel is listed as in Georgetown but it's a good half hour outside of the main Georgetown sights and with traffic it's even further. I thought that the rates were good value for money being in Georgetown but now I feel like it's too far outside the city to have such high rates. Beds were comfortable but I would not stay here again if I visit penang. It would be better to book a hotel closer to Little India or Penang Road.

Reviewed August 02, 2015
8.8
Excellent
kalyany from Malaysia
Group
Family Room
Stayed 1 night in March 2016

Value for money”

Pro: We stayed for 1 night in this hotel and we booked 2 rooms. The check in was fast. The room were clean and the location is near to Gurney Drive and other locations. Highly recommended. Con: Our room were near the roadside and there is a temple near it. So, if you are a light sleeper, it could be a hassle as the sound of traffic and temple bells can be heard.

Reviewed March 09, 2016
8.8
Excellent
Sandeep from Malaysia
Couple
Deluxe Double
Stayed 1 night in December 2019

NICE HOTEL”

The hotel facilities were good. Rooms were clean and staff were very friendly. Ample parking space, only drawback was the room given was facing the main road. This caused unnecessary vehicle noises at night and led to difficulties in sleeping. Otherwise the hotel is fine.

Reviewed December 27, 2019
6.3
Good
Bernard from Singapore
Solo traveler
Standard Double
Stayed 2 nights in January 2015

Cozy and comfortable with feel of the old days”

Cozy, Nostalgic, and No frills.

Cozy, Nostalgic, and No frills. This is how I would describe the hotel. No fancy facilities like a gym or pool but serves the purpose of the basic traveller who wants some privacy with his roof compared to a backpacker's hostel. Rooms give the feel of a 70's and 80's hotel. Pretty clean but don't expect to find LCD TVs or modern air conditioners (they come with a CRT TV and an old-style air-con). There's an empty mini fridge which I found quite useful for storing some backup food and chilling drinks. Chose the hotel for its proximity to the Penang Botanic Gardens where I was going to for Lion Dash 2015. Overall quite reasonable for the price but I won't say its really a 3-Star hotel.

Reviewed May 25, 2015
8.7
Excellent
Mei from Malaysia
Couple
Deluxe Double
Stayed 2 nights in September 2013

comfortable”

clean, great location, nice

The hotel is situated in a very strategic location. Easily access to all the tourist spots and local food. We got a room in the new wing. It's clean and comfy. However, our room is facing the roadside, so it is a little noisy with all the cars passing by. Overall, the stay is very enjoyable and the staff working here is very friendly.

Reviewed September 25, 2013
7.7
Very good
Fan from Malaysia
Family with teens
Family Superior
Stayed 2 nights in February 2011

Great hotel and room is big”

Available car parks

overall the room is big and clean but no safety box provided in the room. the stuff is very friendly and service with a smile. i will stay in this hotel again next time to penang

Reviewed February 10, 2011
12345
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