Hotel Waterfall Penang
Hotel Waterfall Penang
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6.8
Good

"In overall, the room is big and clean and comfortable"

SOON M.

|

October 2, 2017

Superior1 - Bed Hotel Waterfall Penang
Superior1 - Bed
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Lobby Hotel Waterfall Penang
Lobby
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Lobby Hotel Waterfall Penang
Lobby
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Bathroom Hotel Waterfall Penang
Bathroom
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See map Hotel Waterfall Penang
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Good
Location
6.9
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What guests are saying:
The hotel is very clean and nice.
noraslinda from Malaysia
Couple
Old hotel but clean. Dont mind if its small as long it is clean and comfortable to sleep.
Erica from Malaysia
Couple
The hotel is located strategically and nearby to many restaurants.
See from Malaysia
Couple
Old hotel but clean. Dont mind if its small as long it is clean and comfortable to sleep.
Erica from Malaysia
Group
Nice staff and close to Botanical Hardens
Kin from Malaysia
Couple
Old hotel but clean. Dont mind if its small as long it is clean and comfortable to sleep.
Erica from Malaysia
Family with young children
Clean and comfort
OBED from Indonesia
Couple
Old hotel but clean. Dont mind if its small as long it is clean and comfortable to sleep.
Erica from Malaysia
Family with young children
Been there many times. Maybe improvise on the breakfast given.
S from Singapore
Couple
I stayed double room . It is old hotel but it is clean , staff are Aunty level but very friendly , at least everyone I met there is friendly and helpful, didn't ask for tips. Restaurant downstairs looked nice and fancy
Aki from Malaysia
Solo traveler

Hotel Waterfall Penang

2.83 kilometers from city center
- What's nearby?
Good
From 567 reviewsSee what guests said
6.4
/
10
Value for money6.5
Location rating6.9
Nearest airportPenang International Airport (PEN)
Distance to airport15.0 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
This property is in high demand!Booked 13 times since yesterday | 44 travelers are looking at this property right now
Deluxe Twin - 2 Single Beds
Deluxe Twin - 2 Single Beds
...
  • Room size: 20.53 m²/221 ft²
  • Street view
  • 2 single beds
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Deluxe Double
Deluxe Double
...
  • Room size: 20.53 m²/221 ft²
  • City view
  • 1 double bed
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Standard - (2 Single Beds)
Standard - (2 Single Beds)
...
  • Room size: 20.53 m²/221 ft²
  • Street view
  • 2 single beds
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Superior1
Superior1
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 1 king bed
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Family Superior
Family Superior
...
  • Room size: 45 m²/484 ft²
  • Smoking allowed
  • 2 double beds
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Family Room
Family Room
...
  • Room size: 30 m²/323 ft²
  • Smoking allowed
  • 2 double beds
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Superior Deluxe- 1 King Bed
Superior Deluxe- 1 King Bed
...
  • Room size: 35 m²/377 ft²
  • Street view
  • 1 king bed
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Standard Room
Standard Room
...
  • Room size: 18.53 m²/199 ft²
  • Smoking allowed
  • 1 double bed
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Room Deluxe
Room Deluxe
...
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    Family Room Two Double Beds
    Family Room Two Double Beds
    ...
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      Have a question for Hotel Waterfall Penang?

      What people love about the property

      • 9.6
        Exceptional

        "Staffs are very good."

        foong K.

        |

        August 15, 2017

      • 6.4
        Good

        "Comfortable and value for money"

        Samini

        |

        February 20, 2017

      • 6.4
        Good

        "Location is good and convenient by taking public transport."

        LIM

        |

        November 5, 2016

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      More about Hotel Waterfall Penang

      More about Hotel Waterfall Penang

      6.4
      Good

      "Perfect location"

      KESEVAN

      |

      July 30, 2017

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What they offer

      9.2
      Exceptional

      "Enjoy my 1 day stay."

      Corinna O.

      |

      January 22, 2018

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Real reviews from real guests

      Agoda Reviews (567)Booking.com Reviews (109)
      Cleanliness6.4
      Facilities5.8
      Location6.9
      Room comfort and quality6.0
      Service6.6
      Value for money6.5
      Provided by verified guests of Agoda
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      All guests (567)
      All room types
      Showing 352 verified guest comments
      12345
      6.0
      SOON from Malaysia
      Business traveler
      Standard Room
      Stayed 1 night in April 2018
      Room rates should be review again!”
      In overall, the hotel is just fine, however looking on the rates itself, it does not match with expectation , the location is at a corner, exterior and interior are too old, needed to refurbish, the only things that differentiate is the room are quite big, somehow, if all the furniture are to change , it will be good. The room are with some kind of smell, and the wooden furniture are getting old and broken. However, this trip was way back, I will pay another visit soon. And I hope the hotel is already start doing the revamp
      Reviewed December 07, 2018
      2.0
      Alice from Malaysia
      Family with young children
      Family Room
      Stayed 2 nights in November 2018
      Bad service hotel was not telly as advertised photo the room and hotel”
      Very bad experience toilet door was rotten unable to close and lock from inside and the door was stuck can't open from outside. Main room door alarm keep on beeping of and on lift was down, wall inside the room near to toilet side leaking water down. Very very bad. Complain to the staff.they said the door is like that need to slam harder. No drinks provided no toiletries provided for the 2nd day no house keeping also. Not worth at all. Motel service even better. Previous hotel booking never had like this experience. Trying to call your customers service line +603-20531869 was on hold for more then 10minits till the phone line got cut off.
      Reviewed December 01, 2018
      10.0
      Exceptional
      Jaja from Malaysia
      Business traveler
      Standard Room
      Stayed 1 night in October 2018
      very good stay”
      the room was big and comfort. value for money.
      Reviewed November 28, 2018
      3.2
      Richard from Malaysia
      Couple
      Standard Room
      Stayed 1 night in October 2018
      It was totally different room that I was booked from Agoda”
      I was been informed that the room I chosen was based on first come first served. I was booked the room a week before the arrival. And totally different type of room. The worse things is I’m selected is NON-SMOKING room and given the SMOKING ROOM!
      Reviewed October 22, 2018
      5.2
      Wan from Malaysia
      Couple
      Standard Room
      Stayed 1 night in September 2018
      Old hotel, good location but need to be refurbished”
      It is a basic budget hotel which is okay for a 1-night stay. The hotel is an old hotel which requires some major refurbishing. Our room door couldn't shut in completely. The toilet plumbing could use some fixing. It couldn't flush properly when we took a dump. Other than that, the a/c works, hot shower works, and there was no bed bugs. Parking is pretty convenient. There is a restaurant 50m away which is convenient.
      Reviewed September 12, 2018
      2.0
      Chaw from Malaysia
      Couple
      Standard Room
      Stayed 2 nights in August 2018
      Old Property, Unfriendly Staff and Does not deserve three stars”
      The room we booked was standard double, and the one we got was a pretty old and small room. It was very old and the door cannot shut properly . All the furniture inside was really old .They do not provide shower gel , only really small hand soap. We asked if they give shower gel since all three stars hotels normally give but they said they don’t. There are electric kettle, spoons and cups inside but no complimentary coffee or tea sachets given. To get complimentary hot drinks you have to go down to reception , it’s available from a a Nescafe machine from 7 am to 3pm. The woman at the reception at the time we checked in (21st Aug 2018- 7 to 8pm)was very rude and impatient. The receipt they give at the check in also does not detail out how much is the deposit ,how much is the tax and also not signed at the receiver place. When we asked, that women explained loudly and rudely that we will get receipt of full payment only at check out. Not worth paying a 3-star price. Not even an Inn level!
      Reviewed August 25, 2018
      8.4
      Excellent
      Chang
      Business traveler
      Deluxe Double
      Stayed 1 night in August 2018
      Old but class”
      Well, I can see that this hotel is quite high standard before, but now was quite old. My room is at the end of the corridor, there are rooms on the left and right outside my room. At night, quite disturbing as I can hear sounds when other traveler open their doors. The toilet was clean and nice. Overall it's good but change room if you got the last room in a row. I was a bit of lazy to change room but kinda regret as I couldn't sleep well at the night. The staff were very friendly.
      Reviewed August 17, 2018
      3.6
      Natasha from Malaysia
      Couple
      Standard Room
      Stayed 1 night in July 2018
      It was okay for a night stay. ”
      When we first arrived, the staff was unfriendly and was irritated because we did a last minute booking late night (but we had some emergency reasons). Then, the first room we got was at the old wing. It had an unbearable smell and we ask for a room change. Then, the second was a little better, bigger and comfortable. However, the rooms are kinda old (oldwing).
      Reviewed July 28, 2018
      9.2
      Exceptional
      Zamzurina from Malaysia
      Solo traveler
      Standard Room
      Stayed 1 night in November 2018
      Clean room and friendly staff”
      Clean room and bathroom, friendly staff, located near park, sufficient parking
      Reviewed November 08, 2018
      8.0
      Excellent
      Adnan from Malaysia
      Couple
      Standard Room
      Stayed 1 night in October 2018
      Very good”
      recommended , if you are on a budget conscious holiday
      Reviewed November 07, 2018
      10.0
      Exceptional
      Magendran from Malaysia
      Couple
      Deluxe Double
      Stayed 1 night in October 2018
      Exceptional”
      Worth for money..
      Reviewed October 18, 2018
      9.2
      Exceptional
      Lazarus from Malaysia
      Business traveler
      Deluxe Double
      Stayed 1 night in August 2018
      Nearby Penang Hill”
      stopped by for work only.
      Reviewed September 25, 2018
      9.6
      Exceptional
      foong from Malaysia
      Group
      Family Room
      Stayed 1 night in August 2017
      Excellent staff service”
      I am staying here for the CFAL event. Staffs are very good. They provide coffee earlier than usual time at 6am and allow us for later check out at 1pm as they know we might need to shower after the ride.
      Reviewed August 15, 2017
      9.0
      Exceptional
      TAN from Malaysia
      Solo traveler
      Family Superior
      Stayed 1 night in January 2016
      Oversleep place”
      service, car park, comfortable
      i choose the family suite when my friend come to visit me and overnight together here so we can have queen size bed each and she almost overslept and late to work for the next day which is Monday therefore she complaint the bed is more comfortable than her current rented house in Penang. it's the unforgetabble experience for us~ Besides, when my first check in, the hotelier was accompany me to the room and showed us all facilities and ensure we have no problem with the room again before leaving. car park is provided.
      Reviewed January 09, 2016
      8.0
      Excellent
      Kok from Malaysia
      Group
      Deluxe Double
      Stayed 2 nights in March 2012
      Old but clean hotel”
      Clean and simple
      once we walk in the hotel we got a feeling that this old hotel will be very dirty?but surprisingly its super clean inside the room and its quite big with some sports and atn channel. the staff is ok also. but one thing which not that good is a bit far from the city area, need to take taxi. but should be ok if u have a car.
      Reviewed March 20, 2012
      5.6
      AL from Malaysia
      Couple
      Standard Room
      Stayed 1 night in December 2018
      shotcomings”
      heater (hot water bath) was terrible. Furniture to be upgraded staff can be more friendlier. The security guard did a better job and very polite
      Reviewed December 03, 2018
      9.2
      Exceptional
      rohana from Malaysia
      Business traveler
      Family Room
      Stayed 2 nights in August 2018
      Room view online and actual room given is different”
      The hotel should show the actual room. the one i view online is different from the one gave to me.
      Reviewed November 19, 2018
      4.8
      Benyapa from Malaysia
      Business traveler
      Standard Room
      Stayed 2 nights in November 2018
      Acceptable”
      On the email remark said that i need to pay 185 rm but when i’m arrived the staff said that i have to pay 209rm including 24rm (tourist fee 2 night). there is no information of tourist fee in this email or i could not find? and the ladies wasn’t nice at all
      Reviewed November 12, 2018
      6.0
      Khairul from Malaysia
      Solo traveler
      Standard Room
      Stayed 2 nights in September 2018
      Condition”
      The condition hotel was ok but the renovation of hotel work during weekend was very dissapointed. Very noisy make me cannot sleep during day time. I need to sleep during day time because at night I got running event. It makes me not enough rest during the race..
      Reviewed September 28, 2018
      9.2
      Exceptional
      Corinna from Malaysia
      Solo traveler
      Family Room
      Stayed 1 night in January 2018
      Value for money ”
      Location is only good for those w cars. Hallway can be noisy in the morning. Other than that, all is good. Enjoy my 1 day stay. Suitable if u only need a place to sleep. Not suitable if u plan to chill in room all day.
      Reviewed January 22, 2018
      12345
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