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Hotel Waterfall Penang

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Good6.2
Based on 378 reviews
Hotel Waterfall Penang
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6.2 Good guest rating
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"Yes it's old, but it's clean and comfortable."

AmirMalaysia
Coffee shop
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6.8 Good location
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6.8Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Airport transfer

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Room choices
Deluxe Double
...
  • City view
  • 20.53 m²/221 ft²
  • 2 single beds or 1 double b...
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Deluxe Twin - 2 Single Beds
...
  • 20.53 m²/221 ft²
  • Smoking allowed
  • 2 single beds
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Standard - 1 Double
...
  • 18.53 m²/199 ft²
  • Smoking allowed
  • 2 single beds or 1 double b...
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Family Superior
...
  • 45 m²/484 ft²
  • Smoking allowed
  • 2 double beds
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Family Room
...
  • 30 m²/323 ft²
  • Smoking allowed
  • 2 double beds
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Standard - (2 Single Beds)
...
  • 20.53 m²/221 ft²
  • Smoking allowed
  • 2 single beds
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Superior1
...
  • 25 m²/269 ft²
  • Smoking allowed
  • 1 king bed
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Superior Deluxe- 1 King Bed
...
  • 35 m²/377 ft²
  • Smoking allowed
  • 1 king bed
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Verified guest reviews

Agoda Reviews (378)Booking.com Reviews (4)
Filter by guest type:
Cleanliness6.3
Facilities5.7
Location6.8
Room comfort and quality6.0
Service6.4
Value for money6.4
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Showing 289 verified guest comments
12345
9.2
Vallabesan from Malaysia
Solo traveler
Standard - (2 Single Beds)
Stayed 2 nights in November 2017
Very convenient for Temple pilgrimage
Highly recommend
Reviewed November 14, 2017
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2.4
Jonathan from Malaysia
Business traveler
Standard - 1 Double
Stayed 1 night in November 2017
By Far The Worst Stay Ever!
Upon arrival there was a guard in front of the hotel who was super friendly and helpful to assist us in parking and taking our bags( even though we hesitated and said we could carry on our own ) Credit to that particular staff which we didn’t manage to get his name. Well the good part sort of ends there. The receptionist was a chinese who may have been the manager or somehing, old guy. He was quite rude as upon reaching the counter, he muttered “ room ah, RM140 RM140 “. I struggled to comprehend what he was saying as it was said so quickly. I then showed him my booking from agoda. He continued by saying “ic ic” while showing his hand to receive my Identification Card. I was then given a key card and proceeded to check in. Upon entering the room, i was at a loss for words. I paid for a Standard Double Room which looked beautiful in the advertisement in agoda. However the room i was given, was and old, shabby room with stained walls and floors with a bathroom that looked like a public toilet. Well it doesn’t stop, I didn’t get any towels and i went down to the reception and requested for towels. I was given towels and before having a bath after my long trip from kl, i found the water heater wasn’t working. Fine with that, the towels I received had holes and seemed so worn out that I believe they were more than 6-10 years old! This is by far the worst hotel I’ve ever stayed in. I’ve seem hostels, dormitories and motels with no stars worth double this place! To everyone, never ever be fooled by this place! You’re not getting your money’s worth! I have pictures of the toilet and towels if needed as proof.
Reviewed November 13, 2017
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4.0
Lim from Malaysia
Couple
Superior Deluxe- 1 King Bed
Stayed 1 night in October 2017
Not worth at all
The room is different with what I booked
Reviewed November 03, 2017
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8.4
Ravi from Malaysia
Family with young children
Family Room
Stayed 1 night in October 2017
Recommended for a short stay...
I stayed here for 1 night. This hotel seemed rather old, but the rooms were clean. The location was perfect and free wifi is always a plus !
Reviewed October 30, 2017
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5.6
Mohammed from India
Group
Family Room
Stayed 2 nights in April 2017
moderate hotel
moderate for the price offered
Reviewed October 12, 2017
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6.0
Many from Indonesia
Group
Deluxe Double
Stayed 2 nights in March 2017
Just for a rest
affordable for take a rest, not for a holiday and it is not a family hotel.
Reviewed October 08, 2017
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6.8
SOON from Malaysia
Business traveler
Superior1
Stayed 1 night in July 2017
Reasonable Price with bigger room
First time staying, slightly out from town and only recommend for those with transportation. No food nearby. In overall, the room is big and clean and comfortable
Reviewed October 02, 2017
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7.2
JAYANTHI from Malaysia
Group
Standard - (2 Single Beds)
Stayed 1 night in September 2017
Value for money
Air-cond in one of the room wasnt cooling enough. Beside door was broken and cant be locked properly.
Reviewed October 02, 2017
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6.4
Leong from Malaysia
Business traveler
Deluxe Twin - 2 Single Beds
Stayed 6 nights in September 2017
Good
No comment
Reviewed September 27, 2017
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8.8
SAHAR from Malaysia
Family with young children
Superior1
Stayed 1 night in September 2017
Good job
They return back my wife goods that was unfortunately leave at the hotel room after check out..
Reviewed September 21, 2017
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Hotel Waterfall Penang
|Good 6.2
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