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King size bed, quiet bedrooms, great breakfast, impressive lobby, helpful staff, location next door to Raffles, decent size pool with nice pool side bar. Great food and bar complex over the road. Only small niggles. Not sure about the hotel bar as it is tucked away in the premier section. Would be better if closer to MTR, although not too far away. The bedroom lighting system was odd in that you couldn't just have one reading light on; you had to have both. The TV remote control setup was unusually difficult to master.

I stayed here several times and have to say it's good. Location is great, 2 mins waking to Clark Quay and 5 mins by taxi to Marina Bay Sand. The staff is nice and professional. I always stayed at Deluxe room but this time I booked the Superior. Frankly speaking there's a huge difference between them! While the Deluxe is nice and modern the Superior is really old and wear. Facilities like pool and gym are a bit dated but still ok.

This is a nice hotel, however the management should consider ways to improve on their internal communication skills. My friends came over and wanted to leave at 230am but found themselves stranded as all lifts were down then they went back to my room while waiting for the frontdesk to call back. Meanwhile I made a call to frontdesk to find out what's happening and the solution to leaving but was faced with the same reply that the lifts are all down but this time round, I asked about leaving via fire escapefirpe and the reply which I got was that it's locked. Long story short I called back an hour to mention that my friends have a flight to catch in that morning! That was then they finally provided a solution which is to get them down to level 38 via fire escape staircase where a staff will meet them to take the lift down. While I truly appreciate the hotels concern on the safety of their guests, but it will be great to improve on their knowledge on safety esp for a high rise 5-star hotel. Also, some flexibility with the check in will be rather rather than telling me that the room will be given to us at 3pm as "promised".

Booked the newly renovated king harbour view room. Everything was clean and good at first, view is amazing. But, the bedding was bad/ rough and the duvet is totally not breathable . Would have expected a much better quality bedding given the price of hotel. The bed area is not very cold despite the lowest temperature. My husband had trouble sleeping on the bed due to bad air circulation so had to sleep at the couch. Water tasted funny so had to ask for mineral water which is fine. Given the price, could have stayed at a better hotel.

This is one of my goto places in Singapore. Positives: smaller hotel. No queues at reception, quick service at breakfast, low floors means very little waiting or riding time in elevators Minor issues: bathroom has limited privacy if you are staying as a couple (I am a solo business traveller at this hotel), and breakfast is good for the value but much less than the mega buffets at more expensive hotels.

We booked this Loft suite last minute but was happy with the good value for money apartment. we stayed for 8 days and we felt that being there feels like home. Our compliments to Management staff, Silvia, who is less than a month in her job but never failed to impress us. This truly exceed our expectations everytime. I love the location - near to both City hall & Bugis MRT and lotsa eateries and nearby malls for you to shop. I love the privacy that was given to us . We will come back and book again. Thank you so much from Paul (UK) & Mary

my wife and i stayed at raffles to celebrate her birthday on our way home from a european trip. it was our 4th stay since 1992 and i never cease to be impressed by the quality of the experience. there are certainly more opulent hotels in the world but surely there are none with better service and general ambience. the checkin, the butlers introduction to the rooms features and facilities, tea and coffee being delivered without charge at a touch of a call button, the attention to detail are features. raffles does a whole lot extremely well. the hotel had not been informed of my wife s birthday but i guess they observed the date is in her passport . i was called in the room to say that it was noted that we had a celebration coming up. we came back from the pool to find the room decorated with birthday greetings and balloons, and towels folded as frogs. our butler and an assistant turned up with a birthday cake and our celebrations were well under way. the rooms are huge with fresh fruit was provided daily. the room is serviced more than once each day and still has a genuine turn down service. at the pool cold bottled water , chilled towels and fruit skewers were delivered by the pool attendant /barman without request or charge and towels were arranged for guests on the sun beds. the pianist in the writers bar is just brilliant. leslie, the historian who has been at raffles for 40 years, met us at breakfast in the tiffin room, and arranged to take us on a tour of the hotel. we had a chance to recall things about singapore and the hotel from the 70's when we first visited the hotel to have a singapore sling in the old long bar. raffles does everything you expect from a 5 star hotel and much more. it is a reasonably expensive experience and perhaps some of the services provided are not essential but they are nevertheless enjoyable. i don't think i have ever stayed any where which is better value for money. you really get what you pay for.