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Check in at the lobby was efficient and friendly. I was ushered to the empty Hyatt Club Priority lane even though I am not a member, as the other check-in desks were occupied. Very thoughtful. No welcome drinks provided and more importantly, I didn't notice any lounge area around the check-in desks, for the rest of the family to wait while rooms check-in were being processed. Also, would prefer a permanent reception area instead of the plug-and-go check-in counters. Currently it feels cold, like a lift lobby of any other commercial building. My standard rooms were fantastic. Design was fantastic. Love, love the spacious layout, with the bed in the middle of the room. I especially enjoyed having a little walk-in wardrobe which was in fact a tiny room by itself. Goes a long way into making your room neater as shoes, luggages and clothes can be hidden away from sight from the main area. Didn't know what some dials and buttons were for. No labels nor instructions located. On top of a free-form pool for adults, there is also a nice shallow kids pool, with lounges around for parents. I believe the kids' pool is partially covered, which would have been a great respite from the strong tropical afternoon sun. It was cloudy/rainy during my stay however, and the water was chilly. My 4-year old couldn't last more than 20 mins without shivering. Temperature controlled would have been lovely for days like this. For families with active kids, the KLCC park has a crazily huge playground area, about 10 minutes walk in the park from the hotel. Location of the hotel is also near the KL nightlife area, about 5 walk away.

I wouldn't think an old hotel would have such excellent air-con system! The air con cools the room very well. It is welcoming each time I step into the room after a hot and humid day. Also, the bed is fabulously comfortable. It is on a harder side that makes it sturdy for a comfortable night sleep. At this price point, it is most value for money. My biggest disappointment with the hotel is the attitude of the staff that fluctuates erratically between good and cynical. The front-line staff or the telephone operator, surprisingly, seem snobbish. It is the back-end staff that is the saving grace, like the housekeeping team, which made an extra effort. Also, the hotel breakfast pales in comparison to most hotels of the same category. Even a three star hotel I stayed in Cameron Highlands delivered better. The food in Concorde is mostly served cold. Even the porridge in the pot at 6 a.m when the restaurant opens is at best, lukewarm.

Overall it is a good clean hotel. The exterior does not do justice on how well the rooms or interior were maintain. However unluckily for us that book a cabana room so that we have direct access to the pools did not materialized as our balcony access to pools are frequently block due to painting work. The other problems that we face is that the air con unit that is right outside our room is very noisy. We could not sleep well on 2 out of the 5 nights there. Highlighted the problem to the staff but no help rendered. Requested for earplugs but not available. End up using our pillows to block our ears. If you are driving there, free parkings are provided for hotel guest, however as the hotel is frequently use for business seminar or meetings, the carpark is full most of the time. For those from Singapore, Aeroline stops directly at this hotel making it a very convenient location. The breakfast spread is not great but reasonable enough. However the staff can be a bit slow in clearing tables or replenishing food most likely due to understaff. Despite some inconvenience during our stay, overall this is a good hotel which we do not mind to stay again in future.

it's always nice to start a holiday with a complimentary upgrade, especially when you have already booked a pretty swish room. we had initially booked an horizon club executive room at the shangri la in kl and were upgraded to an horizon club executive suite located on the 15th floor. pity we only had 1 night here. check in - we could have picked a worse time of day to check in, 1:30 peak hour, as soon as the check in staff identified that we had booked horizon club we were taken immediately to the club and checked in without delay. the room - it's a massive suite with a well equipped study and a toilet and basin close by, a lounge room, a bedroom and a huge bathroom and shower area bigger than some hotel rooms i've stayed in. most asian hotels offer free wifi and the shangri-la was no different. the connection speed was good. the study was spacious and had a desk and lamp and there was also a nespresso coffee machine. the lounge had a 2 seater sofa, 2 chairs, coffee table and a huge flat screen tv and windows that wrapped around providing views of the city and hills beyond. the bed was very comfortable not to hard and easy to sleep on and there was a large tv also found in the bedroom. i did enjoy the electronic day and night curtains that opened and closed at the press of a button. the bathroom as mentioned earlier was massive and was equipped with l'occataine products. my wife found the complimentary hairband most useful. the shower was very large and you had the option of a standard shower or a rain shower. there was also a tv in the bathroom, which i'm not sure is necessary. the facilities - unfortunately i didn't find the time to visit the pool area or the gym. the executive club - up there with some of the best i been in. very spacious, the standard 2 hours free cocktails and canapés. overall a great place to stay and would most definitely consider staying again next time i'm in kl.

Very impressed with the Pacific Regency. We stayed here for two weeks in November and will be going back next year. We had an executive room which was large and very clean. I would say its a good 4 star, not really a 5 star like the Meridien or Intercontinental. The rooms are a big plus point here compared to any other hotel I have stayed in. There was a good sized kitchen area, a big lounge and a big bedroom. The bathroom was very big and it had the biggest shower I have ever seen. The housekeepng came every day and cleaned the room very well. Full sized fridge and plates etc were supplied. The restaurant Soi 23 was excellent, we had the best Thai food in KL at Soi 23. It was also very reasonably priced and the service was very good.The hotel security was very reassuring, two guards at the front door was good to see.The hotel is a quiet street and its about 15 minutes walk to get anywhere, not to much of a problem as a Taxi was about £2 to £3 to get into the centre of town. the Monorail is about 15 minutes walk at least. The hotel do not provide a shuttle bus into town which I think they should.Taxis are easy to get from the front of the hotel, didnt have any problems. Its 150 RM to get to the airport. Hotel is highly recommended. There is a on site launderette which came in handy.About £4 for a wash and dry for a large load.

Our family stayed for 2 nights in a 2 bedroom deluxe unit. We were told that the unit was recently re-furbished, which probably explains the splendid condition of the unit. The location is close to KLCC and within walking distance to the Ampang Park subway station since driving in KL is a bit tiring with the congestion. Our package came with breakfast which was fairly reasonable. A good spread of Asian and Western selections is available. The staff were generally friendly. We had a good stay and would return on our next trip.

Stay was fantastic, above expectation. I have stayed in countless hotels and apartments in many countries and it is my first time at Fraser's facility and I rate it highly and among the top of my list and definately will stay again. There are only some minor issues like booking through agoda of selected room type were denied by the hotel and they insisted that my booking was of smaller/cheaper room. This can help if agoda issues receipt/email stating details of room type apart of price only currently. This happened before on my stay in another hotel in Penang where booking was made through agoda. 2-3 staffs were not well versed about the hotel facilities and food menus. Capacity turnout for breakfast causes panic in the staff and we were told to wait at the lobby until they call when table is available but were made to wait indeed without any sign of attention where much later guests keep getting the place instead of us.

We stayed for our anniversary last week. The super comfortable luxurious bed, the amazing ambience, the scenic breathtaking views, the wide variety of delicious & sumptuous food for buffet, the seamless check-in and checkout process, the ever friendly and welcoming staffs with their attention to detail, the luxury bath products and ohh the location (a few steps away from KLCC) are just some of the highlights that I truly love about MO Kuala Lumpur. As a matter of fact, would love to bring our kids next time around as they are also family friendly. I personally have never experienced such luxurious comfort and peace of mind right in the heart of KL! I can safely say, having stayed in hundreds of hotels (5 stars included) around the world, Mandarin Oriental KL is hands down one the best, if not THE best of them all!

We really enjoyed our 2 nights stay there. The hotel is situated next to Avenue K Mall and 5 mins walk to KLCC. The room (1215), though small and with simple settings, had great view of one side of the tower. The staff were awesome and helpful. Then again, for every good things, there'll be flaws. The free mini bar given was just a can of coke. I guess they could have done better. The room gets really warm in the afternoon. The air-conditioning unit doesn't really help. The air coming out from the unit was so pathetic.. The room temperature only got better after a few hours. Oh, the hotel only gives 1 keycard. So if you're coming back to the room after a long hot day of adventure, you're not gonna be pleased. Didn't get to try the breakfast served at the hotel. But the eateries around the hotel serves a more and better local cuisines. And its affordable too. I would definitely come again. :)

the check-in counter staff were in a mess when we arrived - on the dot at 3pm. we were carrying quite a few items, but non of the indian porters offered any assistance, they just stood there staring into space. the check-in staff nora wanted us to wait an hour for the room, but was promptly refused by my travel partner - nora then went on to "coerce" us into twin bedrooms, insisting that those were what we booked, until i produced the agoda receipt stating otherwise. most unprofessional behavior, not to mention the fact that she was really slow! however, the stay (and the service) picked up from the point we got our keys and the yummy signature cookies (we bought 5 tins upon departure!). the rooms given to us were furnished adequately, temperature setting was comfortable, bathrooms were clean and everything works! while doubletree didnt boast klcc views, the landscape from my window was pleasant enough and we had a full view of the nye fireworks! :) the walkway afforded views of klcc's fireworks too, so it was awesome overall, really. the pillow selection was a nice touch, and hilton's careline was always at the ready to accede to our requests, albeit being a little tardy at times. evening came and we were pleasantly surprised to see that the staff has already performed a turndown service without us indicating so :) all in all, had a great 2 night's sleep in hilton doubletree. location was good enough especially since we drove up to kl, but do take note that they charge 10rm/night's stay for unlimited entries and exits for their carpark.

We had a good experience in this hotel and would definitely come back when we have the chance. Hotel location was superb, 5 minutes walk will bring you to the new pavilion mall in the heart of bukit bintang area. There is a bridge between the hotel and pavilion mall that it is practically connected to each other and you can go in and out as often as you want between the hotel and the shopping area. The room was nice, clean and modern but the height of the bath tub was a bit too high making it difficult to get in and out of it. You have to take your shower in it though. Other downside was the lift. There are about 30 floors in the hotel and there are only 3 lifts. So you will have to wait for sometime before getting access to it. the hotel was packed as the restaurants can barely cope up with the number of guests during breakfast. Checking in/out was easy. But dont make local calls from the room as it is quite pricey. Anyway, it was a really good value and the location of the hotel makes it a big winner.

The location is great, 5 minutes taxi from the Petronas Twin Towers, near the embassy of Thailand if you want to do your visa, overall near the touristic center of the city, clean rooms, clean bathrooms, comfortable place, good food, great lunch meals for only 20 MYR, free laundry rooms with free soap if you want to stay for more of a couple of days, staff welcoming and helpful, this is the first hotel that completely satisfy my expectations in a long time, best value for your money i guarantee.

1st thing I want to say is Agoda and Its Customer Care is the best thing I ever saw it my Life. I Mistakenly Booked my Dec booking on Jan with the same dates. They Helped me to Change the month Even it was not a refundable booking. The Best Website. All my Future bookings will be only via this Website. Thanks Agoda and Its Customer Care Executives. Now Lets Talk about theHotel Pros. 1.Best Hotel location At KLCC 2.Super Staffs. Best Behaviour 3.Clean Surroundings 4.Clean and New Rooms 5.Travel Desk is there 6.Twin Tower and Aquira is just 750mtr away from this Hotel 9.24x7 Grab availablity 10. Free Bus BusStop is just infront of the Hotel Cons. 1.Bad Breakfast ( Not just bad.. Worst Compare to other Local Hotels ) 2.Small Rooms compare to other Holiday Inns 3. Small Windows (Compare to other Hotels) 4.No Washroom Door Lock For Deluxe/Standard Queen Size Bedrooms ( Why Buddy Why ? ) :( 5.Becuse its an Express Hotel, Not as best as Other Holiday Inns.

I’m a frequent traveller, this is one of the most comfortable hotels I stayed. The lobby and reception are very elegantly decorated, yet warm and relaxing with life piano music every night. There’re some misunderstanding when I booked the hotel room which states price excludes buffet breakfast with the promotional free night. Anyway, the manager was flexible enough to let us have their breakfast after we paid the difference. All the staff are friendly and always smile The location of the hotel is convenient, only walking distances to Pavilion. The breakfast was top class, many different types of food with lots of fresh fruit, giving me a chance to taste fruit I never tried before. Quality of food is good, they even have curries. The rooms are comfortable and clean, facing twin towers with nice view. The promotional price is very reasonable in this 5 star hotel, I’d highly recommend to friends and relatives.

Thank you Element staff for making our stay very memorable, especially when you guys surprise my husband with a birthday cake and a sweet note from the team. We are very touched by your kind gesture. I would like to compliment this hotel and encourage all travellers to book with Element KL by Westin. It is new, the room is spacious, bed is comfortable, stay at level 51 with amazing view despite not facing KLCC. The room has direct USB charging plus USB plugging from mobile to Smart TV. Another great point is that there is 3M filter system which it is safe for drinking from the 3M labeled tap. This is better than the usual 2 free bottles of mineral water. Iron, ironing board and bedroom slippers are available too. The bathroom is very spacious, great for big-sized travellers. It uses both rain shower and shower head. I love the toiletries which are organic, good for travellers with sensitive skin I guess. I cannot find any hair dryer though. Make use of the infinity pool at level 39, it is awesome. When we swim backwards, we can see ourselves from the ceiling mirror. We take pictures and it is so instagrammable! Check-in is at level 40. It is abit challenging to identify the exterior of the hotel as it is a full black tinted glass tall building. It is about 10 to 15-min walk to KLCC and other shopping malls. It is near to some embassies too. Security is 24 hours at level 1. My husband and I enjoy our stay so much that we would rather sleep in than to get ourselves out to do some shopping but well, we need to get out to get food. There are other available services which we have no chance to experience. Eg free rental of bicycle, yoga class in the sky, sky dining, beer promotion etc. The design and layout of the lift lobby to room corridors are uniquely and consistently designed as well. One thing is that we can hear other guests closing theirs door, it is loud. I believe it is due to the door for being heavy. I truly urge all travellers to book Elements when you visit

Stayed at this hotel with my Mom for 3 nights. At first this hotel was chosen in the internet because of its amazing outdoor pool with a magnificent view on the famous twin towers - Petronas. When we arrived there late in the evening the staff at the reception was very welcoming. The room wasn’t very luxurious and a bit old but nice and cozy enough, also with a view on the Petronas towers which is very beautiful at night. We had some problems with the AC and toilet but both were fixed in a short time. The buffet breakfast offered quite a variety of tasty food and fruits and delicious cakes, and we enjoyed nice and peaceful relaxing atmosphere of the place. We were very pleased with the work of concierge Aoran. He did more than just a perfect work. Every request was fulfilled in the best way, and everything arranged in a timely manner with no delays. The location of the hotel also was very convenient. It took us only about 5-10 min walk to the Petronas towers. And several big shopping malls are also within a walking distance. There is a Monorail station just across the road from the hotel! Which is veeeery convenient when you go shopping in those malls and need to get back with a lot of shopping bags, the tickets for Monorail are really cheap. It’s also a fast and cheap way to get to the other places of KL and to watch the city around through the windows. We used it to get to the Birds Park (which is up to the last station, and then took a taxi from there to the park itself). The hotel also has Mandala Spa located in there, but unfortunately we didn’t have time to try it. But I know it’s very famous so next time I’m sure to stay at this very hotel and use the Spa packages.

It was my first visit and I enjoyed the stay very much. The rooms were spacious and above all, clean and well-furnished. The Staff offered excellent service especially Mr Nizam from Security. When I reported something, he almost immediately came to my room to see how he can help. That helped me gain more confidence in the hotel. I am sorry. I did not get the names of the receptionist at the check in counter when I came in. This stay was different from my usual hotel stay, as it gives me and my family more room to move and when we are too inconvenienced to dine out, we can always look forward to some quick fix dinner at the unit itself. Indeed, I am beginning to love this place. Hope to use my 40% discount voucher when I visit this place again. Truly, we had an enjoyable family holiday.

I checked in on June 22, 2009 after about an hour taxi ride from the airport. My first view was of very distinguished gentleman who made me feel like a king. I was barely out of the taxi when one of the bellmen appeared out of nowhere and had my very heavy suitcase in his hands.He politely informed me that he will organize my luggage and it was evident that he was very much in charge. The check in procedure as I previously stated was seamless and within approximately 5 minutes I was riding up to Room 1428 in a quiet, well polished elevator. I have traveled throughout Asia, many US States and the Caribbean and I was VERY IMPRESSED with the room as well as every part of the hotel and hotel staff which I encountered. From my check in to the check out I was waiting for some sign that they were NOT up to snuff. They exceeded my every expectation. I cannot say anything bad about this hotel. I WILL BE BACK!!!!!

Staff are fantastic - the best team I have come across in Malaysia. Rooms are beautiful, with great amenities & fantastic views. The pool area is perfect with very attentive staff. Vertigo is the best rooftop bar area in the city - the drinks are very reasonably priced as well. The staff, in my opinion, have really got the balance between always being there when needed but not over intrusive. Not a complaint but one area for improvement would be breakfast: - the fruit, cereals, cheese, cold meats selection from the cold/non-cooked section was great - the tea & coffee service is great (coffee not fantastic but definitely drinkable) - free flow prosecco available and fruit juices which was lovely - views from the restaurant are spectacular - the hot food area was underwhelming & the selection could have been better - the temperature of the hot food was cold Having recently stayed in the Four Seasons, Ritz-C and the Majestic in KL - the Banyan Tree for us was hands down the best.

First, the apartment turned out to be beyond our expectations and totally contradicts all negative comments about this property. We stayed in the 3 bdrm apartment and surprised ourselves with the interior of the unit. Housekeeping was timely and daily. In addition, its close vicinity to KLCC is an additional point. Though breakfast was minimal, but we still find it worth the dollars you paid. Future business group trip, we will definitely come back to this serviced apartment and will recommend to others.

The hotel/rooms were very clean and had character with high ceilings and great details. The bathroom (with an enclosed shower) was one of the best we had during our stay in Malaysia. The staff were efficient and straightforward about the amenities (no wifi in the rooms). The location is great with easy 1 minute access to the monorail and the neighborhood was upscale. The quality we received for the price was exceptional. We will book this hotel for our next stay in KL.

I love the hotel's location, chose the place because it was close to Jalan Tun Razak. Room is smaller than Regency's other hotels. The bed was comfy and the other reason why I chose this hotel was because it provided guests with 4 pillows. The place was clean, our toilet in room 1301 had a little leak at one of the water pipes. Housekeeping was polite and the guy who helped checked me in was nice. They hardly replenish the food for breakfast after 9.30am, not that attentive to the food, so you have to ask them to replenish the food if you want to eat. Upon checking out, only one parking ticket could be validated, said the front desk receptionist. Which is bad because I book the room for two pax, and we drove separate cars. I tried to get some explanation from the guy who checked me out but he only said one car per room. So the parking cost RM16 for one night without validation. I believe this is something the hotel should look into as it brings a bad name to the Regency chain.

Recommended hotel for those looking for something nearby. I chose this hotel because very closed the wedding ceremony places that i need to attend since ampang is quite pack and jam. So this hotel is the right choice. Got old not very well maintained hotel with damaged front door and dirty balcony. Room was spacious. When booking its stated that the chalet room provide double bed and i got really double bed which is two single beds close to each other. Not much to complaint as i arrived at midnight and just stay there for sleep. Overall above average.

when we arrived to kl we found it best to get a shuttle bus to the train station and then trained it to kl sentral. from there you catch the lrt to ampang park station. the somerset hotel is about a 5 minute walk from ampang park station. if you exit the station onto the street and you see mcdonalds on the opposite side of the road, turn right and continue on the same side of the road, cross the intersection and walk about 5 minutes and you will see the hsc building (blue text) the hotel is the same buiding. we had trouble finding it because the name somerset is not as visible as hsc menara name. if you exit the station and walk through the plaza where mcdonalds and pizza hut is you are on the other side of the road to where the hotel is so you walk left down the street then cross over. if you are still lost the hotel is next to the british embassy. upon arrival to the hotel the staff are very friendly and you are warmly greeted at the entry. there is a $200 miscellaneous fee which is returned to you upon checkout. your bags are taken to your room. entering the room it is very clean, air conditioned and a king bed! with a lcd tv and desk, a little kitchen area which supplies cutlery and plates etc, a microwave and bar fridge. complementary bottled water each day. bathroom is amazing, very posh! newly renovated i would say. huge bathtub overlooks city. lots of mirrors. room is cleaned daily. breakfast was served on the 13th floor in one of the apartments i think because they were refurbishing the restaurant when we were there. not a huge range for breakfast but enough to keep the stomach satisfied. pool/gym/jacuzzi on the 22nd floor, amazing views clean pool.

This is my second time staying at this hotel. And I’m returning again 2019. Highly recommend to booked the CLUB room ie Club Deluxe, Club premier, Club Executive or suites room. These room types entitled you to club lounge access which has afternoon snacks from 3:30pm and evening cocktails from 5:30pm. 90% of the staff here are amazing! 99% of the staff here can speak good English. One negative point but not important is the guys at the bridge section could be more friendlier, maybe standing at that post all day long can get pretty boring I can imagine. I read bad reviews written by previous guests about this hotel but in all seriousness this hotel is not that bad to what people says. You paid for what you get and some people will never be happy no matter what you do, I have stay over hundreds of hotels and consider that this hotel is only rated as 4 stars in my opinion would top (even better) than some of the 5 stars branded name hotels such as Hilton, Stamford even the Sheraton. If you haven’t heard of Grab, download and setup Grab before you get here. Grab is another form of Uber. It’s very convenience and cheap to get all over KL.

Location was perfect, close to many sites including the twin towers. It is immaculately clean and comfortable. Wilenda, manager on site, is a delight. She is so kind, helpful, & available. She made our stay perfect! Thank you Wilenda! The central property management did not answer emails so communication is poor but that is beyond the control of the excellent Wilenda. Our only problem had nothing to do with the hotel itself. It was the fault of Agoda. My reservation said MaxStays at Kirana. When we got there, they told us the hotel moved to Marc Residence. We went to Marc Residence and were told no, the hotel is at Kirana. I was getting anxious that we would have no place to stay! We went back to Kirana and a different security guard helped. He called the Marc Residence and the manager Wilenda came to get us. Agoda never informed us of these changes. Back & forth was stressful & expensive! The 24/7 contact a recording! Shame on Agoda for communication!

This is a very very nice hotel that is not in the middle of KL, it is just out of the centre of the city and for those who like to walk about 20 Min. This hotel allows you to experience the local community and the more you explore the more you find. Food and dinning in this area is at reasonable prices, unlike the centre of the city. Get out and explore by foot great, you can see and taste Malaysia on foot without tourist inflated prises. Big thank you to the staff of this hotel. P.S. newly renovated hotel