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ts suites is the best of the best. i went there with my partner and we were so happy with room. we love the big bed. we stayed in premium executive and every dimes we spent are worth what i paid. i think the hotel is better than the 5 star chained hotel since those are so old but ts suites are very modern, looks nice and comfortable. however, the reason that i really like this hotel is a service mind that every single staffs in the hotel. we booked one more days becos we would liuek to extend our stay but the problem is we need to change the room from single bed to double bed which is so bad for a couple like us. finally, the staffs tried so hard to fix the room for us even the hotel rooms are so full and we finally can stay the same room and dont have any problem wth packing and change the room. overall i am so happy !!!! and i like the super low rate, it's affordable and good price for people same age as me

New Year has always been moment full of celebrations, due to the fact that not only people all around the world would be saying farewell to the old year & celebrating the new year; but because my parents' anniversary is on that special day. Everything arranged prior our New Year getaway. Made the booking via Agoda, I selected this hotel after a few reads of 5 star hotel choices. My priority was to get a hotel withing the city center, walking distance to shopping malls and some of tourist destinations, with bigger sizes of rooms in a cultural and nature surrounded hotel environment. Bumi Surabaya City Resort has it all. It was a smooth & fast check in even with the NY's eve hectic-ness at the front office. I arranged prior to our arrival, a surprise anniversary arrangement for my parents with a hotel team, kindly confirmed my special requests. Then during our check in, I discreetly reconfirmed my request to the hotel AsFoM, who made every detail of my plan come true later that night. The rooms are spacious with King size beds where linen comforters really feel silky against your skin when you rest at night. AC is with the right temperature at your finger tips, and wifi connectivity at no faulty. Bathrooms are large and bright. Big mirrors,separate bathtubs and shower area. Bath amenities are not too bad. F&B, well this is also the important part of a hotel service... and the F&B team did a great job! So, if you are looking for a place to spend your holiday with assurance, this hotel could meet your expectation. Just don't forget to let them how they could help you make your stay fabulous :) Special recognition and thanks to those I mentioned above, and for the rest of the hotel staff who made our stay memorable and truly SPECIAL.

Pro’s = - Spacious room - Was upgraded to a Deluxe room free of charge - location is exactly next to all of the ‘must try Indonesian food’ restaurants. From western, chinese, spanish bar, seafood, nasi padang..YOU NAME IT. Boncafe, warung sederhana, ayam bakar primarasa, sambal bu rudy, and more. - Complimentary Snacks and Drinks in the room - agoda offered the Best price of all booking sites - the staff remembers me even only been to the hotel once Con’s : - Some towels are old and need to be replaced - timy bathroom although there is a bathtub - toiletries need to be improved

Everything about the hotel is excellent. The friendliness of the staff who greet you, the location is top, the cleanlines, the size of the room, the value for money. All excellent. The only down sidein this hotel is the room service. I have stayed here more than 5 nights in the past 4 months. To my recollection, twice I ordered in room breakfast. The first incident was about 3 months ago, when I ordered 1 fried rice but they delivered 2. When I called, the lady on the other end of the line was very defensive at first, but about 15 minutes later they send somebody with a different (corrected) bill. Just days ago I stayed and again ordered breakfast, this time the western style. On the menu, it comes with coffee and juice. Sadly it did not come with coffee and juice. I had to call for my coffee and juice. Also, the people (plural) who delivered room service carried no pen. They must have expected me to use my own pen or hotel provided pen in the room. But this is not a great customer service mind set.

this is one of the best hotel i stayed in surabaya so far. the executve deluxe room is great. this hotel has an outdoor rooftop bar that guests can see the nightview of surabaya. this is fantastic and i also enjoyed the morning view when having breakfast on 21st floor. the room was higher than my expectations and it was huge! tv in living area and bedroom. i love the food at ah yat abalone restaurant within the hotel also. i had stayed in international 5 star hotels before in surabaya and this hotel far exceeds my expectations and furthermore, its proximity to the highway is well-suited for business travellers like myself. will stay here again and will recommend to other visitors to surabaya on business trips for sure.

We heard about the Garden Palace Hotel was newly renovated and we decided to stay there for meeting up with our clients. We chose it, mainly because of the location. But we got more than what we wished for. This is one of the best renovated hotel. The management is really serious in making a make over for the new Garden Palace Hotel. We have the experience of 4 star hotel with a budget price hotel. We love everything in the hotel, from the staff attitude to the wide range of buffet. And of course, our customers love to visit us, since the location is really in the central, which make them easier to reach. However, the parking space is not sufficient enough, according to our clients.

strategic location, just on the other side of Bungkul park where there are many choices of street food. there are several restaurants around by walking distance. hotel rooms are spacious, clean with a comfortable mattress. the nice things are when the hotel provide also plates, cutlery and microwave. I booked two rooms for two nights. There was a problem in one room where the hot water didn’t work properly even though the hotel staff tried to fix it a couple of times. Buffet breakfast on Saturday was pretty good, but in some menu was incomplete. for example in the egg stall there were only very few condiment. But on Sunday the hotel served more complete menu. Service in the dining room is good enough just a bit slow response if requested additional things such as dinner knife, table spoons or a glass of hot water. Hotel staff knowledge of the situation around must be improved, because when asked to indicate the direction of the road (which is actually quite close to the hotel) this staff could not answer. ala carte menu service in the hotel restaurant should also be improved when is subjected to the hotel prices. On Friday around 3 pm , we ordered food that are on the menu. we waited more than 20 minutes for the coming of the food and drinks. Hot tea was served not hot. There were feathers in the oxtail meat.

The Hotel Ciputra World Surabaya was above my expectation. Everything in the hotel is above average and in fact even the rest rooms as a "wow" factor. Everyone was very friendly from the honest security guards to the hotel General Manager Ms Christiane Wasfy who was herself very outstanding after meeting her personally during her rounds in the hotel. The hotel is in tip top condition with big room and very luxurious with nice bed to rest. We had a magnificent spread of local and international foods for breakfast. The hotel also have a great view of Surabaya city at the 22nd floor of their rooftop swimming pool and health spa. Ciputra World mall is one of the best malls in Surabaya with very good shop and wonderful restaurants to chose from that made me loose my diet. The only lacking is hospitality during check-in is missing and check-in can be improved and personalised like other five star status hotel because guest appreciate after their long travel to be greeted well with a welcome drink. The choice of choosing Hotel Ciputra World was the correct one for us and is on the top of the list to stay in Surabaya for the future return visit. A big thank you and best regards to all the staff's in Hotel Ciputra World for our great stay.

When you book into a Shangri la property you expect quality and this one in Surabaya lives up to the brand. I stayed for one night only and did not have enough time to experience all the hotel has to offer. It is truly a 5 star hotel with several restaurants, huge pool and large spa with sauna steam and jacuzzi. The Gym was impressive as well. The room is well appointed and comfortable. Staff was friendly and well trained. What impressed me most is the free wireless which is available all around the whole hotel and best of all not need to log on again in different places. It has a free shuttle to the mall nearby but the frequency seems a bit limited given the short distance. All in all a very good option when in Surabaya especially if you need to be west side of the city.

This is a very old Hotel but the staffs are all polite & very friendly. Chantika (The receptionist) upgraded our room when she found out we were travelling with a 5 yrs youngling and made us a member of Marriott Bonvoy so our daughter can have a free breakfast. Due to Tika initiative - making us a member of the Marriott Bonvoy - we cancelled our hotel in Jakarta and booked JW Marriott instead. Unfortunately the service in Marriott Jakarta wasn't as great as in Sheraton. Muhlis the bell boy, he was very friendly and caring to youngling. Our daughter was impressed and asked us " why do people in Surabaya so polite & friendly?" - this is our first trip to Surabaya and Sheraton made us comfortable during our stay. Our daugther did not want to part with the hotel. I am giving 12 stars out of 10 for Sheraton Surabaya and definately will stay in there when we visit surabaya next time. Big Swimming Pool, Connected to Tunjungan Plaza, Amazing Breakfast - Great Hotel

This one of the best value for money hotel I have stayed in Surabaya. The staff is so friendly, I have requested a quiet room and the hotel gave me the 9th floor and I wasn't disappointed, it was not only quiet but had a great view of the city. There was so many eating places just outside the hotel and in the evening there were rows of warungs just behind the hotel. This hotel is in between two huge shopping centre which is 10 - 15 mins of walking distance. The bed and room was clean, the bathroom was clean daily, there was hot shower 24hrs, toothbrush and 2 bottles of water was given daily. There is a kettle with tea and coffee replenish daily. A welcome drink was given when you check-in. I was impressed with the breakfast as compared to other 3 stars hotel, MaxOne serve a very god breakfast, there was fried noodles, fried rice, plain rice, vegetables meat, bread, Jam, butter(you can toast your bread), there is milk and cereal. There is porridge, pudding, fruits, coffee and tea.

Since the first moment I stepped into this hotel till the moment I left, I feel honored and blessed to get to know this hotel via Agoda. The room rate is very competitive to start with. Yet, its Services, Facilities, Staffs, Cleanliness and Location are much better than other 5 stars hotels. Why? This hotel management, from the parking attendant to the reception staffs are so friendly and resourceful that make our stay like at our own home. Their hospitality is no match yet in Surabaya to say the least. Their services are very prompt. Their Facilities are well maintained. Their Cleanliness is too good to be true. Lastly their Location is easily accessible. By all means, this will become one of my favorite hotels in town. Once again, thanks for your hospitality Elmi Hotel.

A five star hotel is basically not just the number of rooms and the high end facilities provided for guests. The most important is the the personal touch provided by the amazing, friendly and helpful staffs. Not many 5 star hotels offer this and focus on making money only. What i experienced at Wyndham Surabaya was the capability and the excellent service rendered by the staffs. I would say, they went the extra mile to make my stay a pleasant one!

Great location. Walking distance to the Mall. Staff very professional. Check in excellent and rooms outstanding. Clean, good size rooms with a nice view of the city. Very modern and up to date. Breakfast is pretty much Asian so westerners may find it lacking. But in Surabaya you rarely see westerners. So I understand why they would not cater for westerners re the cuisine. I managed to find something in the selection so no problems. I could not fault the hotel. The only thing which relates to local Government not the hotel. The hotel is too close to the Mall to take a cab but the road to the Mall has no sidewalk. You have to walk on the road and the cars travel very fast on the road. We did not feel safe walking along the road. Maybe the hotel could run a Shuttle for a small fee to the Mall. That would be better. Not their fault however. For a downtown area the local Government should provide a safe area for people to walk. Would stay at the Aria again. No question! Excellent.

The locality of the hotel is directly opposite the Tunjungan Plaza, a huge shopping mall with eateries when you are hungry and vast array of shops of good quality merchandise. The staff is also extremely helpful. Hotel room is spacious and more than what I expected and their TV entertainment is comprehensive though I am only interested in the news channel. Overall, I will recommend this hotel.

4 stars Hotel with perfect location, just beside Tunjungan Plaza 2. Spacious room with hot tub, hot shower, cable TV (not all channel have clear picture), and a small fridge. Agoda listed it with title "... room only" but with "free breakfast" feature in the description. When I asked frontdesk they said it may be a mistake but they still gave me 2 breakfast coupons. The next day I was stopped at the restaurant, they said they need to confirmed my coupons, but then they let me having my breakfast there, I paid half for my daughter and have a good meals. I confuse, should I feel lucky with 2 coupons or not because the next day I had to get my breakfast outside of the Hotel. "NO free breakfast" The pool was good, my daughter had a good time, but not all the equipment in the gym were in good shape, and the jacuzzi was in "under maintenance" state.

This hotel have very good customer service and all the staffs are friendly. The facilities also top notch, just take note that you need to sign in the wifi again every time after your device idle for like more than 10 minutes. Other than that all are superb. You even get a welcome bowl of fruits and there is a complimentary evening snack on top of that. Good location. A lot of eating place nearby. I stayed there because I need to take care of Japan Visa for my family, so it’s convenient since the Japan Embassy just behind the hotel, and beside the hotel there is a place to take your photo for the visa application.

The hotel is new, so as expected it's clean and smells good. It's close to a shopping mall (Around 10 min walk) and not far from the city centre. There was free WiFi, although the signal was weak from my room, but it wasn't too bad. The staff were very friendly and helpful. The bathroom was a little small, but clean. Overall, the hotel was nice and cosy and great value for money, but don't expect too much from it. After all, it's a 4 star hotel (3 stars for my standards), with an affordable price. I would go there again, but I recently found out that Ibis Hotel, not far from Crown Prince Hotel is better and cheaper.

Yes it's my second stay at this hotel among many visit I've done to this city. And you can notice the difference between new and old player in hotel business. The old player would put most of the effort to hospitality because they already established a steady system of comfort & facilities maintenance. Not all good hotels woud make their staffs calling you by your name, which is a small & simple gestures to let you notice that you were knowned & appreciate to be their guest. The room still clean & neat as ever, with no broken or cracked furnitures. The bed & its pillows are still maintaining their duty to ensure you have a relaxing & recharging experience. And yes, for you smoker they still have smoking floor available. The breakfast are great as always, in fact this is one of points that made me come back staying at this hotel. The downside is of course the same as any other 5 star hotel would do...charging too much for internet or WiFi connection. But that's why you have brought your own modem, right?

This hotel is maintaining non smoke condition in whole area of the hotel as well as while during booking room receptionist informing this condition before signing to get the room. This condition is surely correct and to be maintain in future also for ever, this will help the people,a lot of way and need not to mention here about smoking. Also I am surprised to know while walking in hotel corridor through a banner, it shows a fine must to be paid if hotel management finds any one who smoking in their premises. RECEPTIONIST UP GRADED ME BY GIVING A SUITE ROOM FOR MY 4 NIGHTS STAY WITH OUT ANY DELAY.

This is a review for 2 separate bookings. Our first night here (1st booking), were given a room on the ninth floor. The room was nice enough and pretty good for the price we paid, but found some hair in the toilet. We were cool with that. But the sound proofing of the rooms were very poor. We could hear exactly what's happening next door. Upon checking in for our 2nd n 3rd night here on a separate booking, we asked for a quieter room and we were given a corner room. At 10pm, 2-3 families checked in next to us and we couldn't fall asleep till late as their kids were very noisy and they were shouting across the corridor. The same happened the next morning at 7.30am. The hotel really needs to improve their sound proofing. Upon checkin in, we were informed that we have breakfasts included despite myself confirming TWICE that our booking does not include breakfast. Since they offered us breakfast, we went to the cafe the next morning but were rejected. First time in my life, I encountered a hotel that did not honour what they offered to guests. Wrote a complain to the manager to explain the situation n finally only got a courtesy call at 10pm the very same day telling us that we have got complimentary breakfast the next morning as compensation that their staff had misinformed us. They should have rectified the problem there and then. To be honest, we don't really greed for the breakfast, but were only there since it was offered to us. The hotel should honour what it offers to guest in the first place without questioning our integrity as guests

One of the best stay I've experienced. Noticed this hotel when I was looking for the tourism spot in Surabaya. It was mentioned one of the historical building is now became a hotel. Checked the info and highly intrigued. I was mesmerized by the history of this hotel and how it is preserved. The structure is still the same as maybe 100 years ago. It is amazing how they preserved all the beautiful details and nuance. The beautiful garden in inside is beautifully maintained and can be enjoyed from the balcony. All the staffs were nice and helpful. I took the Heritage hotel tour and got the opportunity to peek the 2 storey Presidential Suite. Will definitely come back to this hotel when I visit Surabaya in the future so I can enjoy all the facilities and comfort. Staying in this hotel is not just a stay. It is an experience and exploration to the reminiscence of the past and history. Indonesia needs more historical hotel like this

It's a 3 stars hotel but u wont feel it is. It's more than that!! Awesome service, modern design, and a strategic location makes it pop out of the rest. The breakfast is great too!! It's definitely the best hotel with this price range. Do check it out!! Anyway, the wifi speed and stability still needed to be improved. Definitely will stay here again on my next visit to Surabaya. =D

The Grand Hotel Surabaya is one of those hotel from days gone by. Some may call it kitschy, gaudy trying to display "faux grandeur" but we absolutely it. Our room was unfortunately near the main road and the beeping sound from the pedestrian crossing woke us up a few times in the middle of the night. Staff were helpful and friendly despite our broken bahasa indonesia. Also note that every room is a smoking room.

The building is new. Clean. The design is not as I expected since the hotel have "Marriott" name on its title. The design is more like for 3 star hotel. Not sophisticated at all. Bad garbage smell in the basement in the parking lot. I asked to borrow an iron, but they said they didnt have enough. And I booked for the next day to make sure I get the iron, after I complained then they got it for me. I understand it is not five star hotel which they always have iron and iron board in room. But at least they should have more for guests to use. And the service is slow. The staff seems working slowly, especially in reception area. And they always have only one receptionist and make the guests keep waiting. Breakfast is bad. Everything's cold. I prefer have my breakfast outside.

The hotel is right above supermarket (might be hard to find parking). Surrounding the hotel there are plenty of restaurant (MCD right beside hotel). Around 20 mins from the train station by car and 10 mins to Galaxy mall. The room is not too big but still ok to move around with luggage. The bathroom design is a bit silly, so the water will splash outside the shower alot. Abit of stain here and there but still understandable. The hotel room floor is made of tiles so the room we got was a bit dusty. Our room location wasn't the best either. We got the room behind the breakfast area so it tend to be noisy in the morning. There wasn't any swimming pool or any facilities, its a pretty straight forward hotel with good price in good location

I really loves with this hotels.. the room and bed so comfy. But i was disappointed with the breakfast which is the description say open from 7 - 10 am but when i come at 8 am all the breakfast that i saw is empty! And the staff refill it so bit. So it's really wasting time and the price is 50k i just got a piece of bread, 1 tea, and it's really sad when i only eat a half white rice and a half fried rice.. can u imagine it's silly.. i never want to try the breakfast again next time.. but overall is ok and i love the room

Great hotel with great choice of Japanese & Chinese Restaurants & a great cafe / bar . I stayed in Hotel for 7 nights & have not found friendlier / helpful staff anywhere in the world. All the staff greeted you with a smile & just couldnt do enough for you. I have stayed in many hotels around the world & would rate this stay as the BEST. It all has to do with service with a smile . I got the 5 star service. I spent everyday at the pool & whilst no one usually there it was spotlessly clean & very relaxing. Special mention must be made to the Manager & staff of the Cafe / Bar. I spent every night at the Bar ( Happy Hour 5-7pm ) & the staff just couldnt do enough for you. One thing I did like is that I got recommendations for restaurants in Surabaya , shopping & massage spas etc. All were great & the food was so good at two recommended restaurants that I returned to eat there a second time. All staff did promote the 2 restaurants in the hotel. If ever in Surabaya again I would not stay any where else & would not hesitate to recommend this hotel to my friends / colleagues. Take a bow Mecure Surabaya you make the service in hotels in my home country look second rate.

My family and I truly enjoyed our stay at Swiss-Belinn Surabaya! This was our first time to try this hotel and we absolutely loved it. In fact, I'm planning to book my stay in Jakarta at Swiss-Belinn. The location is fantastic with so many great restaurants along the street...All within walking distance. Oh and they are very serious about the interior design of the hotel! So elegant! The only issue I had with my stay was noise from upstairs. I guess the ceiling is slightly thin or not so sound proof as I could quite clearly hear dragging of chairs and people's voices. But it wasn't to a bothering level. All in all, Swiss-Belinn is best bang for the buck hotel!

The location is great! Within walking distance to Tunjungan Plaza. There's a bus stop right in front of the entrance along with option of minivans & taxis. The staff were very friendly, helpful & professional. The room was decent. It's clean, although the place seems a little dated. My biggest complain is the mosquito problem in the hotel. I've killed over 8 mosquitoes in the room yet I still got bitten while I slept. I've also been bitten along the corridors, elevators and the main lobby. Would've been a really nice place to stay if not for the mosquito infestation.