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We experienced some of the best Vietnamese accommodations and hospitality during our trip to Sapa. Our plan was to book three different hotels in several different areas around Sapa. First night in Sapa stayed at Pao’s. . . second night at another more rustic hotel. . . third night – Back to Pao’s! Front office manager (Mr. Thang) – went out of his way to make our stay memorable. He was supported by friendly and capable front line staff including Mr. Dat and Mr. Duong. All of the staff could speak English well and couldn’t have done anything more to make our trip there easy and special. During our check-out, Mr. Thang handed us his card and let us know if there was anything he could do. . . to let him know. After one night in a different hotel, we came running back to Pao’s. We were greeted with upgraded room and warm welcome from all the staff – that treated us like returning VIPs. In addition to the competent, professional and friendly staff at the front desk – I also want to

We arrived one day prior to our planned trek/homestay. We were on our honeymoon and they upgraded our room as a surprise! We had such a lovely dinner there and all of th staff were exemplary. They stored our luggage at no extra cost while we went trekking. They even offered us the use of a spare room on return from trekking so that we could shower and freshen up! Not just a shower stall in a gym but an actual full room. Super thoughtful, classy service in a BEAUTIFUL location. I think they truly have one of the best views of the mountain around and it’s a 5 minute scenic walk into the town square. Would love love to come back!

We spent 3 days in sapa and was looking for a high quality hotel to rest after days of trekking and adventures. So we made a choice to go on with Sapa Horizon Hotel. Service: After our arrival, we received a warm welcome by Mr. Tho, Mr. Kim and the team. The service was outstanding. They picked up our luggages right away, and Mr. Tho guided us to our room, explained everything we need to know about the stay. He was eager to fulfill every wish we had, beyond that the team provided us fresh smoothies every noon, fruits and bottle of red wine. The breakfast was diversified and delicious. The hotel offered the guests a large selection of beverage (some coffee, smoothies, tea etc.), cold and warm dishes and deserts. Everything was lovely prepared. The menu was also an option to get noodle soup, variety of egg-dishes and drinks. And we really appreciated that they even noticed the smallest thing for the customers: they gave us two sandwiches to go before our departure. Room: We booked the executive room for two and the viewed from our room was stunning and magnificent, especially at sunrise. The beauty of nature and the peacefulness of local life were easily seen and felt. The room was modern and elegant styled furniture. The bed was too cozy and comfortable to get up. Location: the hotel was very close to Sapa center, just 3 mins walking to the church and the square. In addition, there were plenty of lovely restaurants, bars, pubs, cafe, massage stores, souvenir shops nearby with reasonable prices. In conclusion, the service was perfect and the staff were very courteous and helpful. We would like to recommend our friends to come and have the great experience like we did. Thanks in advance for the beautiful stay! Mai

Once in while a hotel surpasses your expectations. The hotel is brand new, everything works, plenty of electrical sockets, hot water and good shower, AC/Heat works well. The mattress is western style and very comfy. I had a lovely view of the mountain from the balcony. The room is immaculately clean. Service is exceptional. From the manager through to the cleaning staff i have not been met with such warmth and friendliness outside of 5 star hotels. It really is that good. The manager was asking if there was anything that could be done to make the rooms better, i mentioned a coat hook would be appreciated for the wet coats... within 30 minutes someone arrived at my room with a screwdriver and one was fitted. Speechless. Breakfast caters to local viet tastes. There was a number of fried items fries/potatoes etc that were left on plates to go cold. I wish these could be kept warm. There is ample selection and good coffee, im sure any westerner would find something to enjoy.

My stay at the hotel was great. If I come back to Sapa, I will definitely book this hotel again. The price is slightly higher than other hotels, but it's totally worth it. In addition, Agoda price was much cheaper than Walk-in price. The only thing to complain is the overall Sapa construction landscape, which made the road dirty and muddy. This has nothing to do with the hotel anyway. The staff was friendly and helpful with my enquiries. The location is great, just short walk to the Square (city center). Mountain view from the room was marvellous. We were put onto 10th floor, oversaw the whole mountain landscape. Hotel room pictures were posted to its truth. 10/10

My family (two young toddlers and my wife) and I spent two nights at Amazing Hotel in Sapa on 21st and 22nd of Sept 2018. I can only warmly recommend this hotel. Hotel is super clean (it is a 4 stars), good facilities (they have a swimming pool on the roof-top with an amazing view over the mountain), staff are friendly and helpful, breakfast is good, location is very central (near Sapa square) etc... Excellent hotel from my point of view!

This hotel is super clean, and location is on top of the hill , can overlook the city of Sapa. All staffs are helpful and friendly. Especially Customer Service Miss Anna, She is a very friendly and sincere in her duty. We had our dinner there as well. The staff make our self at home and relax. We all end our dinner at long hours. Staffs still with all smiling face. Really best service. Hotel also offer us to store our luggage before we had our climb to Mount Fansipan, Ms Anna also offer us a room to fresher up after our return, but we did not take it as we had another hotel to check in under the tour package. The amenities in the hotel also rated as 5 stars.

If there is any one person who did not enjoy their stay in Sapa Unique Hotel, I dare say they must be really unreasonable/difficult. service is simply out of this world. This is the first time I have ever encountered such excellent service rendered to me out of the many times I have visited Vietnam. They treat their guests probably like how a Mother would treat her children. We felt extremely well taken care of and it felt closer than home itself! Location was excellent, Room was big and spacious, very good value for money (unless you are expecting 5 star Loccitane amenities or 2000 threadcount satin bedsheets, then Sapa is not for you). But I high recommend this hotel in Sapa anytime. I am an extremely fussy person and get really irritated at the slightest things but this stay really amazed me. Well, my only complaint is... at night if you open the windows, there will be moths/ flies that come into the room. But not a problem - just turn on the A/C. Make sure you book trekking tours with them as their recommendation (on everything) is excellent and well suited to your every needs. Also, they prepared food for us to take on the train. We were so extremely touched by this small gesture! If you are intending to do any tours in Halong Bay, feel free to email them and enquire as they also own a Travel Agency. What really made me happy was... when I offered tips for carrying our heavy lugguage up 2 stories, he told us: "Your Happiness is our Biggest Tips". Shocking for this to happen in Vietnam I dare say. So all in all peeps, book your Hanoi tours with them! We will be back.

Really lovely rooms - we opted for the best one with a balcony - a lovely place to relax. Other hotels in the main square were greeted with every entry and exit by a hoard of Hmong girls so it was a good thing to be just a short 100m walk away from this, where the scenery was totally different - peaceful! The staff were so kind, we checked out of the hotel and went on a homestay, and on our arrival to get bags, they provided us with showers, towels, tea, coffee and some bottles of water for our journey. Excellent value for money!

Great 4 star hotel. Great service; we had an early wakeup call and the taxi was waiting at 6:20am. A porter unexpectedly came to the room for luggage. Picked up take-away breakfast in lobby (sweet potato fries, fruit, water and chicken ban mi, baguette sandwich) while Sapa Dragon clerk talked to taxi driver re: directions. Only comments are that there is no elevator so if you are not good with stairs, request the first floor. Also the in-bath water heater does not allow long showers or back-to-back showers. Otherwise the room is comfortable with robes, slippers, honor bar, good HBO, CNN and movie channel TV and a small balcony. Great quiet location, just a set of stairs above the Church and love market (the square).

We were actually glad that we ended up staying at the Sunny Mountain. We usually find a new, lower star hotel beats a 5 star hotel in less travelled destinations. We were upgraded to the suite The suite is very spacious, comfortable and in excellent conditions. Room has excellent view; hotel is in the town center for easy access to shops and restaurants. Nice and friendly staff. Seemed understaffed or not as well prepared for when the hotel is at full capacity. I wasn't able to get much of their attention for travel info.

Our family of 4 booked 2 connecting rooms on Christmas Day. But due to the power breakdown of Fansipan cable car, we decided to stay 2 nights, so that we can come again the next day. Luckily the rooms are available. The hotel reception & their staffs greeted us, friendly and provided taxi arrangements and also cable car tickets purchased. On one occasion, due to missed communication, the taxi driver supposed to pick us in Fansipan cable car station but we took the wrong one. The hotel didn’t blamed us and willing to absorb the cost. The room deco & cleanliness are super!! It is equivalent to 5 star hotel standard for sure!!! The location is near town centre, but quieter and less dusty. I strongly recommend whoever wish to come Sa Pa to stay at this hotel.

It is a 7-8 minute walk from the Safa Express office. The hotel is located just down the road from Safa Square. The room was spacious and clean, and the water pressure in the bathroom was okay. I was able to enjoy the peaceful morning scenery by choosing the mountain view room. Safa Square, Sun Plaza and the Cathedral are also nearby. There are also many good restaurants around. All the staff were very friendly and helped me with things like booking tickets. One thing travelers should know is that laundry services should be done in Hanoi. In general, the cost of laundry service at the hotel depends on the weight, but here you will be charged according to the number of items. I did not have a laundry rate table in the room, so I used the service, but I think it was very expensive. I am willing to revisit anyway.

Location was good, within walking distance to the main square and eateries. Booked a mountain view room and the view was rewarding. Best part was the customer service by the receptionists. Despite their poor English, we could see that they tried their best and we give them a thumbs up!! Only downside is a lot of construction going on beside the hotel but still giving a thumbs up!

+ the "view rooms" all have a great view regardless of which floor. Our room and the building were clean. The bed was hard (which we like) and pillows were good. Cute little balcony with a great view, a good place to relax and read. The elevator was very fast... Which we haven't come across in Vietnam until now ;) Good location, walkable to anywhere you'd want to go, minutes from centre square. Buffet breakfast had a good variety of fruit, slices of bread, rice and noodle dishes, pho and coffee, juice and tea. Hotel staff spoke some English and arranged transport back to the train station. We would stay here again, good value for money.

We stay here for 2 nights, arrived early from overnight train we were tired but understood if the hotel were fully booked then the early they can provide the room will be noon, we got in submit check in voucher, drop off our bags went out for breakfast, walk around then massage, when we back at noon room iris ready! What a beautiful comfortable room, staff are friendly, everyone of them. Food was simple but ok for breakfast, whenever I request they try to do their best for me. The Receiption lady really sweet & polite, the guy is very friendly fun & a bit crazy which make you laugh all day :) the hotel also provide trekking tour but we didn't join any, will back for that and recommend my friends & family to stay. Saw some rude guest yell at the Receiption complain can't early check in at 7am, reason for complain because they have babe with them, babe need sleep,then if that's so important they should pay for extra day for early check in but not yell at the staff!!! Also during that two days, these ladies with babe created a lot of noisy, on the day check our I was talking to Receiption arrange a van back to train station. ( hotel can help you booked van left at 5:30 back to town get train) the lady was come out ask me to speak very very quietly because her babe is sleeping at lobby public area.. Again if you plan to travel with babe want comfort then please pay extra, do not ask people to speak whispering in public!

Booked from 21st to 24th Jan'19 and absolutely enjoyed the stay at Hotel. Nice and clean room, professional and friendly staff. Gave pretty good advice on saving money and suggesting convonient tours suitable to enjoy with a 3 yr toddler. Located quite well. Booked mountain view room but as weather was all foggy couldnt say how was the view (not a fault of hotel). Only things could have beeb better are Wifi and shower. Wifi was very weak in tje room could be room to room basis and shower was fluctuating between cold and hot water. Best part was the room inverters which kept the room cozy warm when outside temp was 4 degree. Thumps up for the hotel.

We had the best stay at this hotel in Sapa. My main reason for picking it was so we'd be away from the noise of the main town of Sapa and as this hotel is right on the outskirts it definitely delivered. The scenery is incredible overall but the views from the rooms is beautiful. If the day is foggy well there is nothing you can do but on sunny days...Wow. Breakfast was so good, the buffet had anything even for the pickiest of eaters. Eggs, ham, fresh baguettes, pancakes, fried rice, Pho, little sweet cakes, veggies, cheese, fruit, coffee, tea, seriously we were not expecting it to have so many options so that was a big bonus. The rooms are super clean and had all the little amenities (comb, toothbrush +paste, shower cap, ect) hairdryer in the room, fast wifi, motorbike rental on site, laundry services (everything came back fresh and clean) and mostly the staff always tried to be super helpful in any way they could. So, so nice. We didn't bother to ask about tours from the hotel and such because there are 2 places in town run by local Hmong women (Sapa Sisters & Sapa O'Chau- highly recommended) and we wanted to use either one of them so we just went directly to the tour offices and inquired there. We meant to stay 2 nights and stayed 5. Went on a tour left our luggage here & returned everything a ok. Only one morning, there weren't too many guests so they asked us to choose one thing from the menu and we were a bit disappointed but then again we eat a lot and there are tons of places to grab extra breakfast at nearby. This did not affect our opinion of this beautiful, clean new hotel. We would return and highly recommend staying here. We had friends who stayed more into town and they hated it- they should have stayed here! Wish we could have stayed here longer!

I have booked a standard room. I arrived Sapa quite early with the train. And it is normal where the room is not ready such early in the morning at 8 am. I have rented a motorbike from the hotel with a good price and start my day in Sapa to nearby Cat Cat village. When we were back to the hotel at 10 am, the room still not ready yet. It is ok where the check in time is not so early for the hotel normally. So my wife and I ordered breakfast set, sitting outside the restaurant, enjoy our breakfast with great mount Fansipan in front of our eyes!! Wow!! So enjoyable!! Not only the view, but the alacarte breakfast set is just so delicious!! And we were so lucky that Mr.Luan upgraded our room to junior suite room with no extra charges as our standard room is still not ready. The room is big, nice view from the room straight to mount Fansipan!! The every each of the staff in the hotel speak English, and they are very helpful. They show we the way to sightseeing by motorbike, they recommend me which tracking trip we should join, and they show me how to get enjoy in Sapa. The daily breakfast is wonderful with fresh fruit juice with no added extra water. Some people said t is a bit far from the town. But for me it is just 10 mins walk and I could stay far from the traffic and busy town. Location is not an issue here. I am rarely give such high score for the hotel that I have stay. But H'muong Hotel worth all the star that I have given.

The hotel is located in the end of road before entering cat cat village and just few minutes walk to market or center. I and my friends think the location is the best because we never heard loudly honk which make us crazy. The reception was nice and helpful. We can booked the mini van to pick up and send us back to train station which take around 1.30hrs and cost$3/trip. When we arrived hotel early morning, we can use the common restroom near front desk to fresh-up, and check-in time at 11.00 wasn't our problem. Last thing, Free internet was also impress us while staying there.

Absolutely loved our time at Sapa Memory. The hotel was clean, great rooms in a quiet central location. One of the best aspects was Ngo on the front desk. He went out of his way to help us arrange transport and then gave us his number so that when we were out and about we could contact him if we had any difficulties. Thank you Ngo your hotel is fortunate to have you representing it. We recommended this hotel to everyone we met.

This hotel has definitely got the best value for money,They have been a great help in our trip, upgrading us to a mountain view room, allowing us to check in way before the check in time because we arrived early in the morning.The areas are nicely equipped, magnificent, with views that are great, beds and showers, TV, towels provided, blankets and sheets. We'd highly recommend this particular hotel to anyone planning to invest some time in Sapa.

Firstly, there are two Cat Cat View Hotels right next to each other, one is being renovated and the other is where we stayed. Upon arrival we went to the first one and I was thinking how could I change our hotel. When we figured out the problem and were shown to the right hotel all was well. (March 2020) The room was really lovely, spacious and clean with water provided, warm bedding and heat or air conditioning. It was really chilly in town so the heat was great. The only negative and could be a big problem for some people was the room was a bit damp, especially the bathroom., this may be all of Sapa, and the weather was damp. After a shower it would not dry! Everything was wet in there (there was a fan), but I don’t think it did much. We mentioned it to staff and they tried their best but if you had another shower the same thing happened. It’s was a shame but didn’t effect our trip as everything else was great. The staff were helpful with whatever we needed.

Hotel awsome service - 10 Buffet breakfast - 10 (fresh and personalized) Perdonal receptionist attitude - 10 (extra attention - read below *,**) Room facilities - 10 Location - 10 (main road)Wond • We booked Cha-Pa Dew City view room mistakenly. We asked the receptionist, Hang, to upgrade our room to mountain view, Hang mentioned because it's not occupied he will not take extra for that :-). So nice of him. • we forget our staff in a texi, and the texi driver had procrastinated, looked like we never see the staff again, I asked another receptionist, (Minh) he helped in coordination between us to texi driver. Finally, Successfully brought our staff to the hotel:) • On the way back from hotel to bus station, back to Hanoi, another texi driver has dropped us in wrong place, we tried to speak with the locals but they wouldn't help/understand, so we called Minh and Hang, they came in 4 minutes with a bike to show us where is the bus station 700 a head.just before we missed it. Wonderful