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ts suites is the best of the best. i went there with my partner and we were so happy with room. we love the big bed. we stayed in premium executive and every dimes we spent are worth what i paid. i think the hotel is better than the 5 star chained hotel since those are so old but ts suites are very modern, looks nice and comfortable. however, the reason that i really like this hotel is a service mind that every single staffs in the hotel. we booked one more days becos we would liuek to extend our stay but the problem is we need to change the room from single bed to double bed which is so bad for a couple like us. finally, the staffs tried so hard to fix the room for us even the hotel rooms are so full and we finally can stay the same room and dont have any problem wth packing and change the room. overall i am so happy !!!! and i like the super low rate, it's affordable and good price for people same age as me

I was based in Sby and been tried some 5 stars hotel during my weekend or short holiday, so far this is the best 5 stars hotel in Surabaya compared than the others. Room quite big, luxury, also the bathroom was spacious. Good taste of breakfast with many variant. Hotel staff is very friendly except some of restaurant staff who less smile and not really friendly.. Best 5 STARS HOTEL in Surabaya.

this is one of the best hotel i stayed in surabaya so far. the executve deluxe room is great. this hotel has an outdoor rooftop bar that guests can see the nightview of surabaya. this is fantastic and i also enjoyed the morning view when having breakfast on 21st floor. the room was higher than my expectations and it was huge! tv in living area and bedroom. i love the food at ah yat abalone restaurant within the hotel also. i had stayed in international 5 star hotels before in surabaya and this hotel far exceeds my expectations and furthermore, its proximity to the highway is well-suited for business travellers like myself. will stay here again and will recommend to other visitors to surabaya on business trips for sure.

feel comfortable and safe in the compound of the hotel; which provide many facilities. staff are veyr friendly and helpful, courteuos and let you feel at home. Concierce arrangment has been fantastic. Will return to this preferbale hotel in Surabaya whenever there si oppotunity to do so. Will recommend to all other friends and counterpart to stay at this hotel in Surabaya.

There is not much to say about this hotel. It is indeed a 5-stars hotel where all what you are expected of it meet. Friendly and helpful staffs, good security, clean, spacious, comfortable. I have no complain whatsoever. What stands out more compared to other 5-stars hotel in Surabaya is that the hotel is connected to one of the biggest nall in Surabaya, the Tunjungan Plaza mall. It is very convenient. Everything you might need is only at walking distance.

A five star hotel is basically not just the number of rooms and the high end facilities provided for guests. The most important is the the personal touch provided by the amazing, friendly and helpful staffs. Not many 5 star hotels offer this and focus on making money only. What i experienced at Wyndham Surabaya was the capability and the excellent service rendered by the staffs. I would say, they went the extra mile to make my stay a pleasant one!

Great location. Walking distance to the Mall. Staff very professional. Check in excellent and rooms outstanding. Clean, good size rooms with a nice view of the city. Very modern and up to date. Breakfast is pretty much Asian so westerners may find it lacking. But in Surabaya you rarely see westerners. So I understand why they would not cater for westerners re the cuisine. I managed to find something in the selection so no problems. I could not fault the hotel. The only thing which relates to local Government not the hotel. The hotel is too close to the Mall to take a cab but the road to the Mall has no sidewalk. You have to walk on the road and the cars travel very fast on the road. We did not feel safe walking along the road. Maybe the hotel could run a Shuttle for a small fee to the Mall. That would be better. Not their fault however. For a downtown area the local Government should provide a safe area for people to walk. Would stay at the Aria again. No question! Excellent.

Upon arrival at hotel was early ie 11am than the check in time set by hotel. The reception staff help me in getting the 2 rooms ready rather than i need to wait at 2pm. It is fast n superb job by them. The morning food buffet is great n a lot of choices. Overall i'm happy n enjoyed throughout our stayed at the Swiss Belinn Tunjungan.. GOOD JOB N KEEP THE BEST SERVICE. Will look forward to come again to Surabaya n stay at the hotel

I selected Hotel Tunjungan due to location. That is its best feature. After reserving the room I read so many negative reviews I almost cancelled, but I am glad that I did not. In contrast to many others, I found the dining superior to other hotels in which I have stayed in Indonesia. I did not find it necessary to ask for any items I thought missing. Wi-fi is a problem, country-wide. I found problems with connectivity, took my laptop and android phone to the front desk, and the problems were resolved. Inconvenient, yes, but functional. The hotel is old; the elevator operation takes some getting used to, again, I asked and received help from the staff. Any problems I encountered were overcome with minimal inconvenience and all such problems were minimal when compared to the benefits of location.

The hotel is new, so as expected it's clean and smells good. It's close to a shopping mall (Around 10 min walk) and not far from the city centre. There was free WiFi, although the signal was weak from my room, but it wasn't too bad. The staff were very friendly and helpful. The bathroom was a little small, but clean. Overall, the hotel was nice and cosy and great value for money, but don't expect too much from it. After all, it's a 4 star hotel (3 stars for my standards), with an affordable price. I would go there again, but I recently found out that Ibis Hotel, not far from Crown Prince Hotel is better and cheaper.

Hotel condition are clean, modern and minimalist interior, bright lighting at lobby, aisle, room and bathroom, also no carpet inside room so less dust - it's helpfull for people having allergethic. Harris Hotel, became our favourite 4 stars hotel at our destination cities. At least we have stayed at Harris Hotel at Bali Kuta, Jakarta, Bandung (2 locations) and Surabaya.

One of the best stay I've experienced. Noticed this hotel when I was looking for the tourism spot in Surabaya. It was mentioned one of the historical building is now became a hotel. Checked the info and highly intrigued. I was mesmerized by the history of this hotel and how it is preserved. The structure is still the same as maybe 100 years ago. It is amazing how they preserved all the beautiful details and nuance. The beautiful garden in inside is beautifully maintained and can be enjoyed from the balcony. All the staffs were nice and helpful. I took the Heritage hotel tour and got the opportunity to peek the 2 storey Presidential Suite. Will definitely come back to this hotel when I visit Surabaya in the future so I can enjoy all the facilities and comfort. Staying in this hotel is not just a stay. It is an experience and exploration to the reminiscence of the past and history. Indonesia needs more historical hotel like this

when in a new city, let alone a foreign country it's always good to have a place that you could come back to for assistance if need be and a bit of a respite. midtown was great. staff was very friendly and tri at the front desk helped save my trip. i wanted to travel from surabaya to jakarta by train and when i mentioned that to her on checking in she said that the trains were all booked up because it was a holiday week. uh oh. but, she called up a local travel agent and got me an air ticket to jkt instead. whew! i had originally though of just showing up at the train station on the morning of and getting a ticket. the room itself was in excellent condition, everything in place and it all worked. nothing weird like my jakarta hotel which turned out to have only one plug. it was missing a clothesline but that was missing from my hotel in jakarta too. breakfast was good with a small selection that still managed to hit all the expected points such as cereal, noodles, rice, meat and veggies. do not bother with the a la carte option. the coffee was excellent although i had to go like a beggar with my cup in hand for my first cup. that was probably the lowest point of my stay other than the fact that the front desk was always a zoo. turns out that my stay coincided with some sort of holiday week. location was excellent, as others have pointed out, the biggest mall in surabaya is less than a ten minute walk away and i could see it from my room. wi-fi connectivity was quite good but their network will knock you off if you go inactive. not much else to say other than that i would definitely stay here again. it'll be my choice if and when i try for the bromo area.

The Grand Hotel Surabaya is one of those hotel from days gone by. Some may call it kitschy, gaudy trying to display "faux grandeur" but we absolutely it. Our room was unfortunately near the main road and the beeping sound from the pedestrian crossing woke us up a few times in the middle of the night. Staff were helpful and friendly despite our broken bahasa indonesia. Also note that every room is a smoking room.

Fairfield by Marriott is newly opened hotel in Surabaya, Indonesia. This property is located centrally which is very close to Surabaya town square and Siputra World Mall having many restaurants and entertainment. Hotel rooms are so much comfortable and clean. Fairfield Surabaya is equipped with all amenities like a very nice restaurant, swimming pool, spa, ball rooms, studio, gym, yoga, same day laundry, business halls and many more. Restaurant staff is very helpful and kind in nature. Sometimes chef asks you about your choice of food in breakfast so they could prepare the same for you on next day. Hotel staff is very nice and their service is very prompt. if you are planning to visit surabaya thrn Fairfield Marriott is a very good option to stay.

Stayed 4 nights in a superior twin bedroom (with 2 single beds) with my old mother., while visiting my son studying at Surabaya. Clean, quiet, ideal location with supermarket at ground floor and many restaurants (a few of them are Chinese restaurants) at shops around. Found 2 family massage parlors around too. Size of bedroom and bathroom are just alright, not very big or small, just no wardrobe, no fridge.. Hotel staff has been helpful to let me store my food item to fridge of hotel restaurant., and help me to communicate with Grab driver in Indonesian There is hot water for shower, just that water pressure is not that strong (my son told me water pressure at Surabaya is low in general), and maximum temperature can't be steaming hot. I like the wood flooring, instead of carpet flooring, that gives a cleaner feel. A big glass windows, but can't e opened for outside fresh air., so no mosquito too. No comment on hotel breakfast, as I booked hotel room without breakfast option.

Great hotel with great choice of Japanese & Chinese Restaurants & a great cafe / bar . I stayed in Hotel for 7 nights & have not found friendlier / helpful staff anywhere in the world. All the staff greeted you with a smile & just couldnt do enough for you. I have stayed in many hotels around the world & would rate this stay as the BEST. It all has to do with service with a smile . I got the 5 star service. I spent everyday at the pool & whilst no one usually there it was spotlessly clean & very relaxing. Special mention must be made to the Manager & staff of the Cafe / Bar. I spent every night at the Bar ( Happy Hour 5-7pm ) & the staff just couldnt do enough for you. One thing I did like is that I got recommendations for restaurants in Surabaya , shopping & massage spas etc. All were great & the food was so good at two recommended restaurants that I returned to eat there a second time. All staff did promote the 2 restaurants in the hotel. If ever in Surabaya again I would not stay any where else & would not hesitate to recommend this hotel to my friends / colleagues. Take a bow Mecure Surabaya you make the service in hotels in my home country look second rate.

My family and I truly enjoyed our stay at Swiss-Belinn Surabaya! This was our first time to try this hotel and we absolutely loved it. In fact, I'm planning to book my stay in Jakarta at Swiss-Belinn. The location is fantastic with so many great restaurants along the street...All within walking distance. Oh and they are very serious about the interior design of the hotel! So elegant! The only issue I had with my stay was noise from upstairs. I guess the ceiling is slightly thin or not so sound proof as I could quite clearly hear dragging of chairs and people's voices. But it wasn't to a bothering level. All in all, Swiss-Belinn is best bang for the buck hotel!