Howard Johnson by Wyndham Grand Prairie Near Lone Star Park
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Grand Prairie part of Dallas (TX), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Sixth Floor Museum at Dealey Plaza. Restaurant, fitness center and spa are among the special facilities that will enhance your stay with on-site convenience.
Highlights
Announcements by hotel (1)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.Facilities
Pets allowed
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
Fitness center
Breakfast [free]
Spa
What a disappointment! When I arrived to check in I was asked to give an additional 50.00 deposit to be held in case of incidental’s. I questioned this and was told that it protected the hotel in case”
This is not a safe place to stay! No more Howar Johnson for me! In fact no more third party booking…dirt room that was unsafe and broken smoke alarm and hair’s on the bed sheets! Broken door, red something splattered on the wall,rusted vent. And the front desk help were slow and confusing! Language barriers do not help customers! Never again and they wanted an additional 50.00 deposited we I arrived to hold in case of I broke something! I never been asked this before at any place I’ve ever stayed! Don’t not book in a third part web site! Learned my Larson the hard way !
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Excellent”
They were clean and comfortable very quiet. Closer to cvs and some other restaurants and shops.
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Disappointed ”
We chose Howard Johnson because it is reliable name. But this is a total disappointment. The room is spacious but not cozy. The bathroom is not appealing and my teenagers don’t feel like to take shower there. The towels are old and stiff. The pillow case had stain and water mark. The breakfast is pathetic…. It is not like any Howard Johnson I have experienced.
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No complaints ”
nice accommodations, helpful staff.
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Horrible stay !”
I have multiple pictures to provide proof and details of my complaint. First off is directly with agoda when I began making my reservation it was before midnight but my account again was alerted for fraud so it was processed until Thursday for check in although it would still be Wednesday around 1:00 am when arriving, I was not receiving the emails to provide your requested documents so after sitting outside in the freezing cold and rain with my fiance, infant and my pet trying to get my reservation confirmed the hotel than advised us check in is not till 3 pm and wd had to pay $71 out of pocket for Wednesday night due to the reservation tine frame and documents received. That's the first issue and requesting that I be reimbursed that amount in full. We are already experiencing disaster and stress due to the winter storm our home flooded due to busted water pipe and no power. We didnt have a choice but to get a hotel. I contacted the property via email provided by your website to advise them se sould have our service animal with us and the property never responded to my email. Our second night they called questioning us about having a pet in our room i then went to front desk to show proof of email sent before arriving to ensure there wouldn't be any confusion. When we arrived at hotel entering the room it had a stale smell. The bed sheets and linens were stained with burn holes in them , thankfully I brought my own. I then looked up to notice the smoke detector hanging by wires from ceiling. There was mold, stains , cracks all over the wall through out the room. I went to local dollar store to purchase cleaning supplies to make it decent. There was what looked like blood splatter from drug use on the ceiling and bathroom door frame. The bathtub was dirty with dark residue built up, all the fixtures were dirty and rusty, towel rack falling off the wall. The lamps next to bedside tables only 1 had a light bulb the other one didnt and shade was on the floor. The floo
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Poor Customer service ”
My daughter and I stayed one night for a softball tournament firstly I booked online with Argo( they had the cheapest rate) I chose non smoking they said it had us book a smoking room. I asked for the manager and he told me I needed to call the service I booked through and his manager was not onsite when I checked my confirmation it said I was booked for non smoking but the front desk continued to try to put me in smoking room I told him repeatedly we could not do smoking because my daughter has asthma and she is only 12. I demanded that the manager be called and after he spent the whole conversation speaking in another language that I could not understand he finally agreed to put me in non smoking. When we got the the room there were holes in the tub and bathroom areas my daughter would not shower because she was afraid that bugs would crawl in. I would not stay there ever again
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