Alila Ubud
A szálláshely által megadott csillagszám útmutatóként szolgál arra vonatkozóan, hogy a vendégek milyen komfortra, létesítményekre és szolgáltatásokra számíthatnak
Foglaljon itt, és élvezze a még gondtalanabb tartózkodást a szálláshely Indonesia Care minősítésének köszönhetően. Mivel a szálláshely Bali frekventált, Ubud városrészében található, innen nem csupán helyi látványosságokat, hanem kitűnő éttermeket is könnyen elérhetünk. Mindenképpen illessze bele programjába a híres Sacred Monkey Forest Sanctuary meglátogatását. E 5 csillagos szálláshelyen az étterem is megtalálható a szolgáltatások között, így a tartózkodása még kényelmesebb és emlékezetesebb lehet!
Főbb jellemzők
Indonesia Care
A kifogástalan tisztaság és higiénia, valamint az érintésmentes biztonsági eljárások tanúsítványa.
Felszereltség
24 órás recepció
Reptéri transzfer
Parkolószolgálat
Transzferszolgáltatás
Gyógyfürdő
Szabadtéri medence
Kerékpárok
Ingyenes Wi-Fi az összes szobában
Great environment”
Great environment, very relaxing. However, the staff's work efficiency is poor, and all services take a long time. 1. I stayed in the furthest room, and when I requested an electric car to take me to the lobby upon departure, I waited for 15 minutes but it never arrived, so I ended up walking there myself. 2. I bought two items at the gift shop, but the checkout process took forever. It was just two items, not twenty... 3. At 19:30, I had dinner at Plantation and ordered the Indonesian-style double set meal. The main course didn’t arrive until 21:00. All the services made me wait forever.
Dear Yuan, Thank you for your feedback on your recent stay at our hotel. We are delighted that you found the environment relaxing. We sincerely apologize for the inconvenience caused by the slow service you experienced in several areas of the hotel. We understand that waiting for extended periods for a car, checking out of the gift shop, and receiving your dinner is unacceptable. We will address your concerns to the relevant department members to ensure they are providing the efficient service our guests deserve. Thank you for bringing these issues to our attention. Your feedback helps us to improve the guest experience at our hotel. Sincerely, Alila Ubud
Pleasant stay thanks to the staff”
Overall wonderful stay. We requested for possible early check in and check out and both requests were happily processed (even though we requested very last minute). I left my charger and only realized after I left Ubud. The reception team, especially Putu, was incredibly helpful and I was able to receive it the following day via Grab. Only downside is that I found 4 tiny cockroaches during my stay. Pest control needs to be tightened but I do understand as it is in the middle of the jungle. Overall wonderful stay thanks to the friendly and helpful staff:)
Dear Lin, Thank you for taking the time to share your experience, and we're delighted to hear that you had an overall wonderful stay with us. We're pleased that our team could accommodate your requests for early check-in and check-out, and we appreciate your understanding about the jungle setting and its challenges with pests. We are committed to addressing this issue and ensuring a more comfortable environment for our guests. It's heartening to know that our reception team, especially Putu, provided excellent service and assisted in reuniting you with your charger promptly. We'll be sure to pass on your kind words to Putu and the entire team. We value your feedback, and your comments motivate us to continually improve. We look forward to welcoming you back for another delightful stay in the future. Best regards, The Alila Ubud Team
Great Retreat from the world”
Quiet, Friendly, Stunning grounds. I really loved this stay. Food and breakfast was great. If you are looking for a hotel thats walking distance to everything this is not it! But if you are looking for a quiet retreat and a break you have found what you are looking for. Great value for money!
Dear Frederik, Thank you for your fantastic review! We are thrilled that you enjoyed your stay at our hotel and found it to be a quiet retreat from the world. It sounds like exactly what you were looking for! We appreciate you mentioning our beautiful grounds and friendly staff. Thank you for recommending our hotel to others looking for a quiet retreat. We hope to have the opportunity to welcome you back again soon! Sincerely, Alila Ubud
Ok”
location is good, infinity pool was great and our spacious villa surrounded by a koi pond also had a beautiful pool, which the kids enjoyed. Staff were wonderful. Unfortunately there isnt much value for money for a family. I would however recommend more for a couple for a romantic getaway.
Dear Dan, Thank you for your kind review! We are thrilled that you found our location convenient, the infinity pool enjoyable, and the staff wonderful. It sounds like you had a great time at our resort! We appreciate your feedback regarding the size of the family villa. While some of our villas are more suited for couples, we do offer a variety of room options to accommodate different needs. We will be sure to highlight the size of each room on our website to ensure guests can choose the best option for their party. We are delighted you would recommend our location to others and we hope to have the opportunity to welcome you back again soon! Sincerely, Alila Ubud
Paradise”
Nice location. Had morning walks around paddy field. And the food was amazing. The staff are the best!
Dear Rani, Thank you for your wonderful review! We are thrilled that you enjoyed your stay at Paradise and found the location to be beautiful. It sounds like you took advantage of the peaceful surroundings and enjoyed the morning walks around the rice paddies. We are also delighted that you found the food to be amazing and the staff to be the best! We strive to provide our guests with a delicious culinary experience and exceptional service, so we are happy to hear that we succeeded. Thank you for choosing Paradise and for recommending us to others. We look forward to welcoming you back again soon! Sincerely, Alila Ubud