Gyermekek és pótágyak
Pótágy nem minden szobában helyezhető el. Kérjük, nézze meg az adott szoba kapacitását a további részletekért.
Bármilyen életkorú gyermek megszállhat itt.
0 és 2 éves kor közötti kisgyermekek
Kiságy/gyerekágy kérésre rendelkezésre áll
3 és 17 éves kor közötti gyermekek
Szükség esetén, pótdíj ellenében pótágy vehető igénybe.
A(z) 18. életévüket betöltött vendégek felnőttnek számítanak.
Kötelező pótágyat használniuk, melyet pótdíj ellenében vehetnek igénybe.
A szálláshely közleményei
Az úszómedence csak úszósapkában használható.
A szálláshely a 4-es metró Mission Hills állomás D/E kijáratánál, található, és körülbelül egy perc sétával elérhető.
Háziállatok pótdíj ellenében engedélyezettek. Kérjük, vegye fel a kapcsolatot a szálláshellyel a részletekért!
2021. június 1-jétől kezdve, válaszul a Sencseni Kulturális, Rádió, Televízió, Turisztikai és Sport Iroda új szabályokról szóló bejelentésére, a szálloda nem biztosít automatikusan fogkefét, fésűt, zuhanyzósapkát, borotvát, körömcsipeszt és más eldobható napi használati tárgyakat a zöld környezet támogatása érdekében. Kérjük, lépjen kapcsolatba a személyezettel, ha szüksége van bármilyen eszközre.
A Sessions étterem nyitvatartása:
Hétfőtől vasárnapig: 6:30 és 22:00 között
A svédasztalos reggeli felszolgálási ideje: Hétfőtől vasárnapig 6:30 és 10:30 között
A svédasztalos ebéd felszolgálási ideje: Szerdától vasárnapig 11:30 és 14:30 között
A svédasztalos vacsora felszolgálási ideje: Szerdától vasárnapig 18:00 és 21:00 között (Ez a szöveg gépi fordítás.)
A Rock Royal Lounge nyitvatartása:
Hétfőtől vasárnapig: 14:00 - 21:00
Happy Hour időszaka: 16:00 és 19:30 között (Ez a szöveg gépi fordítás.)
All rates only include free breakfast for child under 1.2 meters, child above 1.2 meters will charge extra fee.
![Golfpálya [saját]](http://q-xx.bstatic.com/xdata/images/hotel/max1024x768/512885188.jpg?k=298bdf7c9f97c4823c62a477a2aa8bfef1fa42289815b1afd376f4388a918b0b&o=)
![Golfpálya [saját]](http://q-xx.bstatic.com/xdata/images/hotel/max1024x768/257004695.jpg?k=25e85f52a39dc4354d53ddb47f92113dc8cc2b4ae6efd36ea397011c5d45317c&o=)
![Golfpálya [saját]](http://q-xx.bstatic.com/xdata/images/hotel/max1024x768/257004579.jpg?k=46af8e8d9ed3f4429cf572d93c985f4e66519ae8bcc2651128f2b40b05d7710d&o=)
A pleasant 3-night stay with young kids”
Just returned from staying at Hard Rock for 3 nights. We had two rooms - a studio suite and a 2-bed regular room. The 2-bed room has a large tub that can easily fit three people. The room itself is spacious with high ceiling. The studio suite is even more spacious but interestingly the tub is a regular-sized bath tub unlike the other room. The suite has high table and four high chairs; perfect for having a meal together as a group. Breakfast buffet that came with the room rate is decent. Good selection and comfortable dining hall. It even has a kid playing area. The only “complaint” I have is that we saw a few used candy wrapping paper on the floor in the play area. The same trash was still there the next day when we returned. This is where my 4-star for cleanliness comes from. Otherwise, housekeeping for the room and other common area is great and everywhere looks clean, including the restrooms on the lobby level. My biggest compliments would be for the conceirge staff, YiTao and Simon Kang, who provided me with services above and beyond what I’d expect. The first day I got there, I had a package to courier out from the hotel. YiTao guided me with placing the order on WeChat, arranged the pickup time, and kept the box for me until the courier came the next day to pick it up. On my last day before heading home, I prepaid over $1000 for DiDi car service but there wasn’t a driver match. I wanted to cancel the order and get my refund, but I couldn’t figure out how to do that in the app. Simon Kang patiently helped me navigate the app for a good 10-15 mins. Then he called DiDi customer service for me and eventually resolved the issues. I greatly appreciate his assistance and patience. The hotel location is great and certainly has enough to do to keep us occupied these 4 days. I would return again in the future.
Dear Rocker, Thanks for choosing Hard Rock Hotel Shenzhen and it's our honor to hear that you've enjoyed your stay with us. As the first Hard Rock Hotel in South China, we've always worked hard to create authentic music themed hospitality experience for our distinguished guests. We are happy to learn that our service have satisfied your expectation, and last but not least, we do want to invite you back next time to enjoy the real Hard Rock live experience at Hard Rock Cafe located on the 1st floor. Looking forward to seeing you soon in future at your home away from home in Hard Rock Hotel Shenzhen! --- Love All Serve All
Amazing location! ”
This hotel is close to all the kids activities like horse riding, skiing, plus hotel kids club that allowed my girl did some baking and painting with a very reasonable price (rmb 88 for cooking making and rmb 50 for painting cute money bank) We had an amazing time! The breakfast was nice with variety of international food. The only down side is that the room is not sparkly clean. Floor is quite dusty and the cloth inside the room is a bit dirty… other than that, we really enjoyed our stay at Hardrock
Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. As you mentioend we have a very good location which connected to No. 4 Subway convenient get to city center, next to MH MAll high-end shopping mall and Eco-Park which is suitable for a short vacation. Thanks for your satisfaction about Hard Rock Cafe with live bank music. Sincerely look forward to your next visit soon. Best Regards --- Love All Serve All
Good location ”
Good location, nice decoration and music, breakfast is nice….the only thing is that room is not very clean, seems like a kid with dirty hands touched around and hotel staff didn’t clean it properly and one toilet lock was broken
Dear rocker, thank you for sharing your experience with Hard Rock Hotel Shenzhen. The hotel has a superior geographical location and convenient transportation, making it convenient for you to travel at different distances. We have informed the relevant department heads to follow up and handle the issues you have raised. The hotel is committed to providing guests with services that exceed expectations. Whether it is the details of decoration or personnel service, we hope to bring you a comfortable stay experience. Sincerely look forward to your next visit soon. Best Regards! --- Love All Serve All
Excellent location for family short trip ”
Hotel is just next to Mission Hill MTR station and walking distance to Karoo ice and snow world. A big shopping mall is close to hotel, lots of restaurants in the mall and also has one big supermarket. Hotel is clean and staffs are very helpful.
Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. As you mentioend we have a very good location which connected to No. 4 Subway convenient get to city center, next to MH MAll high-end shopping mall and Eco-Park which is suitable for a short vacation. Thanks for your satisfaction about Hard Rock Cafe with live bank music. Sincerely look forward to your next visit soon. Best Regards --- Love All Serve All
Traveling with two young kids ”
We are a family of four spending two nights in Hard Rock Hotel Shenzhen. We are lucky to get upgraded at the check-in. The hotel room has high ceiling which is a plus, but the room itself is not up to the international standard. The floor and carpet were not very clean. The water came out from the shower and so did the bath. we expect a bit more from what we paid.
Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. We are very sorry for not being able to provide you with a comfortable stay experience at our hotel, which is contrary to the service standards we always uphold. We are deeply sorry for the trouble caused to you. We will also be more detailed in the next work, and hope you can see our changes next time you come back. If you have any needs during your stay, you can ask our staff or the duty manager, and the entire hotel staff will be happy to help you. Looking forward to seeing you again！--- Love All Serve All