Good hotel, great value”

Good hotel, clean, nice room, good value for money. Only criticism: The whole hotel smells slightly of smoke.

Value For Money”

Everything is good, nothing to complain and I'll stay again on my next visit.

Acceptable Location”

Feel insecure, as any guest can just access to your room floor without pass through lobby.

good facilities but no service”

The staff is not helpful, refuse to order taxi and didnt change pillow case after we order in housekeeping hotline

Wonderful”

Very satisfying”

A great hotel, spacious, clean, very good location, affordable luxury

good location comfortable hotel”

The Zhejiang Grand (not to be confused with the Zhejiang which is 5 minutes down the same road!) is a very comfortable hotel in central Hangzhou. The reception is on the 25th floor and rooms are below reception. Breakfast on the 5th floor - excellent wide ranging choice with plenty of international options. The hotel is a 10 minute walk from the nearest metro station and a further 15 minute walk from the lake so easy to get around the city and to the main tourist attractions. if you're into shopping you're in the middle of downtown with department starts cross the road.

Terrible. Most staff awful”

Not good at all. Advertised was an indoor pool and garden terrace both of which we were not allowed to use. Did not cater for guests from the west. We were not allowed to use the clun or casino. Pretty poor. Trading standards would have a field day

very central. newly renovated and large room”

Adequate”

Room was fine, but the staff needs to be more proactive when faced with enquiries and request for assistance. They need more training.

very good hotel”

Good value for business”

It's just 5 minutes walk away from the conference center. Very convenient. Room size is appropriate.

great location and value”

Good”

The lobby is on the top floor and made some confusion. The room cleaningness is good and quite comfortable. The car park is not so nice as quite limited and also dark. Others are good.

Good upgraded to a bigger room”

good position. near xihu, there are also many good shopping place. the road is under construction for railways that may effect the transport. hard to call taxi. however hotel is comfortable and clean. one bad thing is they lost one of my cloth after cleaning the room and cannot find it back.

Grand 5 star hotel great location”

Lovely rooms with luch carpet, large bathrooms in marble, comfortable beds with nice decor in the rooms.

average hotel. small room, no one speaks english”

Central location but big problem as no one speaks English. No one at the entrance to help you and if someone comes to meet you there is no place for them to sit unless they go upstairs.

zentral gelegenes Hotel, sehr schöne Zimmer”

ich hatte einen sehr kurzen Aufenthalt, trotzdem war das Preis/Leistungsverhältnis vollkommen in Ordnung.Sehr nettes Personal.Schöne, saubere Zimmer.

gute Lage, kleine Zimmer”

怎麼會這樣”

1.冰箱不冰,詢問服務人員後, 他們告知冰箱只提供常溫...... ( 第一次看到冰箱是裝飾品 ) 2.廁所的排氣設施好像沒在運轉, 洗個澡熱氣無法散去, 快窒息了 3.房間空調的溫度調整沒有作用, 快冷死了, 隔天有點感冒 4.提前一天要退房, 一毛錢也不退 ( 這個還好, 好像有些飯店也是這樣 )