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Hue Serene Palace Hotel

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Exceptional
Based on 582 reviewsSee what guests said
9.1
95% would recommend to a friend
Hue Serene Palace Hotel
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9.1 Exceptional guest rating
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"Very clean hotel with a great location. The staff are super..."

AlisonAustralia
Bathroom
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8.4 Excellent location
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8.4Location
  • Heart of the City

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Room service [24-hour]

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Room choices
Deluxe Double or Twin with City View
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  • City view
  • 28 m²/301 ft²
  • 2 single beds or 1 double b...
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Junior Double or Twin
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  • City view
  • 25 m²/269 ft²
  • 2 single beds or 1 double b...
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Family Room (4 Adults)
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  • City view
  • 35 m²/377 ft²
  • 2 double beds
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Family Room (3 Adults)
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  • City view
  • 32 m²/344 ft²
  • 1 single bed and 1 double b...
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Superior Double or Twin
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  • No view
  • 22 m²/237 ft²
  • 2 single beds or 1 double b...
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Verified guest reviews

Agoda Reviews (582)
6.9
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Cleanliness9.4
Facilities8.6
Location8.4
Room comfort and quality9.3
Service9.5
Value for money9.4
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8.0
Thu from Vietnam
Group
Superior Double or Twin
Stayed 1 night in October 2017
It's an ok stay
We asked for a late check-out since our bus wouldn't pick us up until 1 pm and we checked in at 10 pm. The hotel was strict about this. I left my antibiotics in the minibar and had nothing to do but waited in the lobby for at least 45'. The house keeper didn't bother to ask if the guests were still around. Despite the wait staff's enthusiasm, the breakfast was terrible. we ordered Bun Bo Hue since we thought it would be the best in Hue. Apparently, the soup was a concoction of some noodles, two or three pieces of beef and some veggies. It was tasteless like instant Bun Bo Hue bought from a supermarket. I booked two exactly same rooms but my friend had a bathtub and I had only rain shower. However, I had fruits in the room and he didn't have any. Other than those issues, were were pretty pleased with the cleanliness, size and amenities of the room.
Reviewed November 12, 2017
Dear Ms. Thu Anh Truong and friend, First of all, we would like to say thank you for staying with us and taking your time to give us your feedback about recent stay. We are very delighted to know that our room was good for you. Besides, we would like to say sorry about some issues about Bun Bo at breakfast and fruits in the room. We will pay more attention to these things and promise that we can do it better next time. Should you have any ideas or opinions for us please do not hesitate contact to the hotel. We do hope to have a chance to fix it and welcome you again. Best regards, Minh Pham (Mr.) Hotel Manager
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Hue Serene Palace Hotel
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10.0
Anonymous
Family with teens
Superior Double or Twin
Stayed 1 night in November 2017
Fantastic hotel
Awesome hotel, very clean, great location and the staff went out of their way to make sure we were well taken care of. The breakfast was superb with great coffee. The best value for our money so far in Vietnam.
Reviewed November 05, 2017
Dear Gayle, Dear Alison, Thank you so much for being our guests and taking your time to write your feedback about recent stay. We are very happy to know that you loved our services from location to the room and hotel staff. If you have chance come back to Hue, please do not hesitate contact back to us. We will be very eager to serve you again. Besides, if you have any opinions or ideas to bring guest a better stay, please feel free share to us directly. Best regards, Minh Pham Hotel Manager
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Hue Serene Palace Hotel
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9.6
Maisie from United Kingdom
Couple
Superior Double or Twin
Stayed 1 night in October 2017
Fantastic hotel
Fantastic hotel, very friendly staff, clean and spacious rooms and excellent food.
Reviewed October 29, 2017
Dear Maisie, Thank you so much for your feedback about recent stay. We are very delighted to know that you enjoy this stay. We hope to have another chance to serve you once you come back Hue. Wish you all the very best and see you again! Best regards, Minh Pham Hotel Manager
Responded November 13, 2017
Hue Serene Palace Hotel
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9.6
Ramon from Australia
Solo traveler
Superior Double or Twin
Stayed 1 night in October 2017
4 star value at 3 star price
Every staff member I encountered went out of their way to assist. Normally can't be bothered doing reviews but excellence needs to be rewarded.
Reviewed October 27, 2017
Dear Ramon, Thank you so much for being our guests and taking your time to write your feedback about recent stay. We are very happy to know that you loved our services especially your praise of words about hotel staff. We hope to have another chance to serve you next time. Wish you all the best! Best regards, Minh Pham Hotel Manager
Responded November 13, 2017
Hue Serene Palace Hotel
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8.8
Susan from United Kingdom
Family with teens
Junior Double or Twin
Stayed 2 nights in August 2017
Great Hotel in Hue
Very clean hotel, lovely large bedrooms, very comfortable bed, large bathroom with good pressure. Down a side road, which means it's quiet, and easily walkable to the citadel.
Reviewed October 04, 2017
Dear Alison, Thank you so much for being our guests and taking your time to write your feedback about recent stay. We are very happy to know that you loved our services from location to the room. If you have chance come back to Hue, please do not hesitate contact back to us. We will be very eager to serve you again. Besides, if you have any opinions or ideas to bring guest a better stay, please feel free share to us again. Best regards, Minh Pham Hotel Manager
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Hue Serene Palace Hotel
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9.6
Jiyoung from United States
Solo traveler
Superior Double or Twin
Stayed 1 night in October 2017
Tastefully decorated room with very comfortable beds!
The breakfast includes a buffet fruit bar that knocks it out of the park. The only word of caution is that the conceirge will add on 150% if you book anything thru them (ie train tickets). But that's true of VN in general.
Reviewed October 03, 2017
Dear Alison, Thank you so much for being our guests and taking your time to write your feedback about recent stay. We are very happy to know that you loved our room. About the train tickets and other services, we always try our best to offer the high quantity service so price is a little bit different to other places. If you had a chance to try our service, you would not been dispointed about what you get. Once you have a chance come back Hue, we are very happy to serve you again. Should you have any opinions or ideas for us, please do not hesitate let us know. Best regards, Minh Pham Hotel Manager
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10.0
Alison from Australia
Solo traveler
Superior Double or Twin
Stayed 2 nights in September 2017
Great hotel
Very clean hotel with a great location. The staff are super friendly and helpful.The rooms are generous in size. I enjoyed my stay.
Reviewed September 27, 2017
Dear Alison, Thank you so much for being our guests and taking your time to write your feedback about recent stay. We are very happy to know that you loved our services from location to the room and staff. If you have chance come back to Hue, please do not hesitate contact back to us. We will be very eager to serve you again. Once again, thank you for everything. Best regards, Minh Pham Hotel Manager
Responded November 13, 2017
Hue Serene Palace Hotel
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10.0
WEISI from Malaysia
Group
Superior Double or Twin
Stayed 1 night in September 2017
Exellent Room!
Total I have booked 3rooms, 2double & 1twin, room are big and spacious of course they all are very clean. We love the location too.
Reviewed September 25, 2017
Dear Weisi,Dear Audrey, Thank you so much for staying with us and taking your time give us your feedback about recent stay. We are very happy to know that you love our room and location. Hope to have another chance to serve you again. Best regards, Minh Pham Hotel Manager
Responded November 13, 2017
Hue Serene Palace Hotel
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8.0
Audrey from France
Couple
Superior Double or Twin
Stayed 2 nights in September 2017
Good value for money
Our superior double room was very clean and comfortable. The bath tub was a nice surprise (quite rare in SEA). The hotel is conveniently located 5min walking from restaurants and pubs streets. The staff is very nice and try their best to help but it can be a bit oppressive at times. We booked a tour and were disappointed by it. The hotel was very apologetic and only made us pay a very small fee. Recommend
Reviewed September 22, 2017
Dear Audrey, Thank you so much for staying with us and taking your time give us your feedback about recent stay. We are very sorry about problem with the tour and promise that we will find a way to do it better. We hope to have another chance to welcome you at Serene Palace. Should you have any opinions or ideas to support us, please feel free let us know. Best regards, Minh Pham Hotel Manager
Responded November 14, 2017
Hue Serene Palace Hotel
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8.8
Lily from Vietnam
Family with young children
Superior Double or Twin
Stayed 3 nights in May 2017
Great
(+) Friendly staffs (staffs helped to book tour with reasonable price), nice breakfast, good location (near Huong River); super clean. There is a motorbike rental shop opposite the street. (-) None
Reviewed September 06, 2017
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Hue Serene Palace Hotel
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