Hue Serene Palace Hotel

Hue Serene Palace Hotel

21 Lane 42 Nguyen Cong Tru Street, Hue City, Hue, Vietnam
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     Hue Serene Palace Hotel

    Hue Serene Palace Hotel Reviews

    9.1
    Exceptional
    /10
    (817 reviews)See what guests said
    9.2
    Exceptional

    "All in all, this hotel was a great place to stay in Hue for..."

    Jack

    -

    November 22, 2018

    9.5
    Exceptional service
    Recommended by 96% of guests

    Things you’ll love about Hue Serene Palace Hotel

    Things you'll love

    • Airport transfer

    • Located in heart of Hue

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.4
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Tinh Hoa Art Shop210 m
  • Healing the Wounded Heart Shop270 m
  • Gold Silk Fashion280 m
  • Gia Huy Silk290 m
  • Bar Why Not?300 m
  • Cathi 24320 m
  • DMZ Bar & Cafe320 m
  • Tu Do Stadium330 m
  • Green Bamboo Art Gallery340 m
  • XQ Silk Hand Embroidery370 m
  • Value for money9.4
    Distance to city center0.2 Km
    Location rating8.4
    Nearest airportPhu Bai International Airport (HUI)
    Distance to airport13.6 km

    Rooms available at Hue Serene Palace Hotel

    9.3
    Exceptional
    Room comfort & quality
    Deluxe Double or Twin with City View
    Deluxe Double or Twin with City View
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds or 1 double b...
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    Junior Double or Twin
    Junior Double or Twin
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds or 1 double b...
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    Family Room (4 Adults)
    Family Room (4 Adults)
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Family Room (3 Adults)
    Family Room (3 Adults)
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 single bed and 1 double b...
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    Superior Double or Twin
    Superior Double or Twin
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
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    Standard Room
    Standard Room
    ...
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      Deluxe Room with City View
      Deluxe Room with City View
      ...
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        Deluxe With View Double/twin
        Deluxe With View Double/twin
        ...
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          Superior Room
          Superior Room
          ...
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            Junior Suite
            Junior Suite
            ...
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              Have a question for Hue Serene Palace Hotel?

              What people love about Hue Serene Palace Hotel

              • 7.6
                Very good

                "Very helpful friendly staff."

                CHARLES

                |

                December 22, 2018

              • 8.8
                Excellent

                "Very clean hotel, lovely large bedrooms, very comfortable bed, large bathroom with good pressure."

                Susan M.

                |

                October 4, 2017

              • 9.2
                Exceptional

                "This is my second time with Hue Serene Palace and totally happy with the stay."

                Thanh

                |

                September 27, 2018

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              More about Hue Serene Palace Hotel

              More about Hue Serene Palace Hotel

              10.0
              Exceptional

              "Really nice room and wonderful service."

              Keith

              |

              December 26, 2018

              An overview

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              What they offer

              10.0
              Exceptional

              "The hotel itself was very good value for money, facilities m..."

              Anna

              |

              September 2, 2018

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Reviews of Hue Serene Palace Hotel from real guests

              Agoda Reviews (817)Booking.com Reviews (1020)
              9.1
              /
              10
              Exceptional
              Cleanliness9.3
              Facilities8.6
              Location8.4
              Room comfort and quality9.3
              Service9.5
              Value for money9.4
              Provided by verified guests of Agoda
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              All guests (817)
              All room types

              Show reviews that mention 

              Showing 668 verified guest comments
              12345
              10.0
              Exceptional
              Stefan from Austria
              Couple
              Junior Double or Twin
              Stayed 1 night in November 2018

              great hotel with a touch of luxury in the heart of Hue”

              This hotel was really surprisingly luxurious for what we expected for the price. Very spacious room, totally clean, amazing bathroom, ... located very central, restaurants, bars and sights in walking distance staff helped us with transportation and tour infos and we even got a lunch package ("fruits to go") for our one way motorbike trip to Hoi An (we can just highly recommend that!) very good breakfast buffet and a la cart definitely recommended for a short stay in Hue!!

              Reviewed November 11, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded November 12, 2018
              Hue Serene Palace Hotel
              8.0
              Excellent
              Valentin from Vietnam
              Solo traveler
              Superior Double or Twin
              Stayed 1 night in November 2018

              Windowless rooms”

              Great location in a quiet lane close to the backpacker area, very friendly staff, good breakfast, but renting windowless rooms without advertising it is a real shame. Was moved to another room, with a wall view. Avoid the cheapest rooms, you can get much better value nearby..

              Reviewed November 10, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! Thank you so much for choosing us and taking your time to rate us on Agoda. We would like to inform to our future guest that our Superior Room has no windows or with windows but face to the neighbor house. In the picture of our Superior Room, we have no picture that show the view from this room. If you expect a nice view, please book the Junior or Deluxe City View Room to have better view. We are very sorry about any inconvenience look forward to welcoming you again in Serene Palace. Best regards, Hue Serene Palace Hotel

              Responded November 12, 2018
              Hue Serene Palace Hotel
              9.6
              Exceptional
              James from Canada
              Solo traveler
              Superior Double or Twin
              Stayed 8 nights in October 2018

              Second Visit ”

              The staff were lovely and efficient. One of the best things to me about the Serene Palace Hue was the breakfast. Every morning there were six or seven different fresh fruits and juices available. The breakfast menus catered to both western (omelette etc) and local (noodles) food. Service was good and fast

              Reviewed October 19, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded October 22, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Christian from United Kingdom
              Couple
              Superior Double or Twin
              Stayed 2 nights in September 2018

              Excellent stay”

              Overall an excellent stay, excellent service, really good food and we would recommend. We stayed here for two nights as part of our honeymoon. We were given an excellent welcome by Mary, given nice welcome drinks and fruit, a talk about the town and a map to get around. They had decorated our room very romantically and gave us a complimentary bottle of red dalat wine which was a really nice touch. The room was very well equipped and the restaurant downstairs served a very good breakfast with a decent choice. On the last day we were doing an Easy Rider Tour to Hoi An. We only had a small breakfast and the staff insisted that we take a packed lunch of fruit with us so that we didn't starve. It was a very nice touch and we felt well looked after.

              Reviewed October 01, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded October 02, 2018
              Hue Serene Palace Hotel
              9.2
              Exceptional
              Thanh from Vietnam
              Group
              Superior Double or Twin
              Stayed 1 night in September 2018

              Value for money”

              This is my second time with Hue Serene Palace and totally happy with the stay. One little thing that you can make it better is the noise from House Keeping team in the early morning. It was somehow annoying

              Reviewed September 27, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded September 28, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Jeffrey from Singapore
              Couple
              Superior Double or Twin
              Stayed 3 nights in September 2018

              Best Hotel in Vietnam ”

              Without a doubt, this is the best hotel I have stayed in. Vietnam. The staff are courteous and helpful willing bend backwards to help. The rooms are spacious and clean. The location is near the weekend walking street, Citadel and the new Vincom Centre. There is an abundance of street food as well as restaurants in the locality. I would not think of living in another hotel when in Hue.

              Reviewed September 26, 2018

              Dear Jeffrey and family, Thank you so much for being our guests and friends in the Serene Palace Hotel. Your satisfaction is the huge reward for our crew. We wish you all the very best and look forward to welcoming you again in the coming New Year. Best regards, Serene Palace Hotel Team

              Responded September 27, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Jeffrey from Singapore
              Couple
              Superior Double or Twin
              Stayed 4 nights in September 2018

              Best Hotel in Vietnam ”

              This is the best hotel in Vietnam, the staff are courteous, friendly and very helpful willing to Bend over for the guest. I will not think about registering in any other hotel in Hue. The rooms are spacious and clean. The location is close to the Walking street and Vincom Plaza and attractions like the

              Reviewed September 26, 2018

              Dear Jeffrey and family, Thank you so much for being our guests and friends in the Serene Palace Hotel. Your satisfaction is the huge reward for our crew. We wish you all the very best and look forward to welcoming you again in the coming New Year. Best regards, Serene Palace Hotel Team

              Responded September 27, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Anthony from Australia
              Solo traveler
              Deluxe Double or Twin with City View
              Stayed 2 nights in September 2018

              Fantastic”

              Great place, beautiful staff. Food in restaurant just incredible. Try the fixed menu, a couple of the best tasting dishes I’ve had. Rooms large and comfortable. A big thanks for allowing me to take a shower before I fly out late in the day. Best place I stayed at during my 3 week trip through Vietnam.

              Reviewed September 21, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded September 24, 2018
              Hue Serene Palace Hotel
              7.6
              Very good
              CHARLES from Singapore
              Solo traveler
              Junior Double or Twin
              Stayed 3 nights in December 2018

              Overall a Plus - Location a Significant Minus”

              Very helpful friendly staff. One of very few places that actually give you all you can eat a-la-carte plus buffet for breakfast choices. Located in a narrow off-lane cramped with other motley bldgs is a big nuisance when it’s raining and wading through dirty water is necessary to reach the hotel. There is no need to inflated tours in Hue. All key sites if significant can be reached on foot or short taxi rides - cheap and easily available. No Grab though, but not a problem.

              Reviewed December 22, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments about staff and breakfast. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay.Besides, we are very sorry if our location was not convenient enough as per your expectation. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded December 26, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Tram from Vietnam
              Couple
              Junior Double or Twin
              Stayed 1 night in September 2018

              Great hotel with good price”

              Hotel is located close to walking street, ao really convenient to hangout at night. All staffs would make guests feel really welcome by their smiles and assistance. Love this. Room amenities are well arranged, 100% clean and perfect bedding for a good sleep. Highly recommended.

              Reviewed September 04, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded September 05, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Rika from Malaysia
              Solo traveler
              Superior Double or Twin
              Stayed 2 nights in August 2018

              It is more than excellent!!”

              Receptionist - very helpful. They are very kind, they offered me a quad room which has a large window and a balcony, even though I booked the cheapest superior room which does not have a window. (They say some have windows, some don't. It is recommended you request what you want, for example, a double or twin bedded, a bathroom with just a shower or with a bathtub, etc.,) I have never seen a room with a PC like what I am looking at right now. It's nice. Even though it is the cheapest superior room, what you need are all here. I can even find a scale here!! A fridge, a safety box, a kettle, a hair dryer, wardrobes, coffee&tea, some fruits... You are welcomed with some fresh fruits and juice too. You won't regret to choose this hotel for your stay in Hue. *Its restaurant is chosen as the 1st prize among the restaurants in Hue by Tripadvisor. I can't wait till I try their meal tomorrow!!

              Reviewed August 27, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded August 29, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Elizabeth from United States
              Couple
              Superior Double or Twin
              Stayed 1 night in August 2018

              The Best Place We've Stayed in SE Asia”

              This place is incredible value for the money. The service, cleanliness of the room, and breakfast were all top notch. They even let us check in early after a terrible night on the sleeper train! The room is so nice and the beds and the most comfortable we've slept in in Asia. The restaurant attached does an incredible breakfast and the dinner and lunch they do is also very very very good. Most importantly is the service. Everyone working there is so kind and personable and willing to help with anything you need. Don't hesitate to stay here. It's worth it!

              Reviewed August 10, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded August 11, 2018
              Hue Serene Palace Hotel
              9.2
              Exceptional
              Yen from Singapore
              Family with young children
              Superior Double or Twin
              Stayed 2 nights in June 2018

              Excellent little hotel”

              Though the hotel is located in a small alley n looks unimpressive from the outside, the rooms were in excellent conditions (clean, spacious, new and comfotable). The front desk staff (in particular Alan) speaks very good english and gave great advice. Breakfast was good. Nothing we can complain about this hotel. Will stay here again if ever visit Hue!

              Reviewed June 13, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded June 13, 2018
              Hue Serene Palace Hotel
              8.8
              Excellent
              Xanthe from United Kingdom
              Couple
              Family Room (3 Adults)
              Stayed 2 nights in March 2018

              Unfortunately I cannot recommend this hotel”

              We had a different experience from most of the other reviewers and were rather unhappy with our stay here. We have been in South East Asia since January and stayed in varied hotels and apartments and none have been as loud as this hotel was. Pros: it's very clean, in a good location, the beds are comfy and the staff are nice, although the lady on reception was far too pushy with the tours. Cons: all the above mean nothing though when you can't actually get a good night's sleep. Our first morning we were woken up at 5am by loud doors banging and. Furniture scrapping. Get back to sleep half an hour later only to be woken up again at 7am by the room next door being made up. Really loud furniture moving, banging, constant noise until we left for breakfast at 8.45ish. The rooms aren't sound proofed at all so we could hear everything. We didn't say anything as we hoped it was a one off. Then the next night we are woken up at 1am by the guests upstairs coming home. You could literally hear them walking back and forth until around 3am. This is not the guests fault, but again the rooms are just not soundproof. Then, the following morning we are woken up by the works on the road outside and everyone in their rooms walking about. So we did not have a good night's rest either night, which is really the point of a hotel, so I would not stay here again despite the good points.

              Reviewed March 25, 2018

              Dear Xanthe, We would like to say sorry that we did not touch to your expectation, especially sorry about the noise. We will pay more attention to the soundproof and take it as seriously when we do the next renovation. About reception, actually our purpose to show the city map upon arrival is bringing guest a generality look and having a best plan to explore the city. It is quite hard to separate between supporting and selling services, but perhaps that was because of the language issue. Anyway, I promise that we will find the best way to train staff to do it better next time. However, I have not found any record about these problems during your stay until this review is published. If you had let us know earlier, I believe that we could have done something else to make you feel happier. Please forgive and give us a chance to repair these issues. Should you still have any opinions, please feel free share directly for us. Best regards, Serene Palace Hotel

              Show more
              Hue Serene Palace Hotel
              10.0
              Exceptional
              John from United Kingdom
              Solo traveler
              Superior Double or Twin
              Stayed 3 nights in March 2018

              First Class”

              Exceptional in every way. Staff wonderfully helpful and even provided me with some fruit for my journey, without my asking. Rooms are very spacious and clean with a computer monitor provided too. They also provide room service, fridge, and a hair dryer and comb for my bald head! Restaurant lovely food which is well presented. Helpful friendly staff always willing to help.

              Reviewed March 10, 2018

              Dear our valued guests, Thank you so much for choosing our hotel and taking your time to rate us on Agoda. We are very delighted to know that you love this stay with many nice comments about staff, the room and breakfast. We wish you all the best very and hope to have another chance to serve you again. Many thanks and best regards, Serene Palace Hotel

              Responded March 10, 2018
              Hue Serene Palace Hotel
              9.6
              Exceptional
              Marc from Canada
              Couple
              Deluxe Double or Twin with City View
              Stayed 1 night in November 2018

              Exceptionally happy hosts”

              New owners, they are keen to help out with planning day trips, arranging hired cars, even offering rain ponchos when it poured the day we left. Always smiling, they really made us feel at home. It helps that we were there in November, the slow season, but they really were lovely people to deal with.

              Reviewed November 27, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded November 27, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              MINH from Malaysia
              Solo traveler
              Junior Double or Twin
              Stayed 2 nights in November 2018

              Exetremely satisfied”

              Very good location, staffs are kind, friendly and very helpful. Breakfast is also very nice. Especially cleaness of rooms make us feel very satisfied. I strongly recommended this hotel to those who travel to Hue

              Reviewed November 24, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded November 26, 2018
              Hue Serene Palace Hotel
              9.2
              Exceptional
              Jack from United States
              Couple
              Superior Double or Twin
              Stayed 1 night in November 2018

              Great Location & Value (shower head needs improvement)”

              All in all, this hotel was a great place to stay in Hue for a couple nights. The value, location, customer service, and cleanliness were all excellent. My only qualm is that the shower head was falling off and had very weak water pressure. If that was fixed, then this place would be a slam dunk! Overall, I would definitely stay here again if travelling in Hue.

              Reviewed November 22, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Besides, we will check the shower and improve it if we find out any problem. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded November 26, 2018
              Hue Serene Palace Hotel
              6.4
              Good
              Jessica from Singapore
              Group
              Superior Double or Twin
              Stayed 1 night in November 2018

              Cleaniess of bathrobe and towels”

              The staff were helpful but was a little pushy about their packages for tourists. Overall the stay in the room was pretty good, all was clean other than the bathrobe and towels so its recommended you bring your own.

              Reviewed November 18, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you liked our room and almost enjoy this stay. Besides, we will pay more attention to train staff better and improve quanlity of bathrobe and towels to make future guest more comfortable. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded November 26, 2018
              Hue Serene Palace Hotel
              8.0
              Excellent
              Yousif from United Kingdom
              Couple
              Junior Double or Twin
              Stayed 2 nights in January 2019

              Good and comfortable room”

              Enjoyed our stay here. Our room was comfortable and good natural light. Breakfast had plenty to chose from. Good all round.

              Reviewed February 02, 2019

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded February 05, 2019
              Hue Serene Palace Hotel
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              Hue Serene Palace Hotel
              |Exceptional 9.1
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              Experiences on Agoda. Because your room is just the beginning.

              • Excellent location
              • Truong Tien Brigde
              • Dong Ba Bus Station is within 1.04 km