Hue Serene Palace Hotel
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Hue Serene Palace Hotel

21 Lane 42 Nguyen Cong Tru Street, Hue City, Hue, Vietnam
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     Hue Serene Palace Hotel

    Hue Serene Palace Hotel Reviews

    9.1
    Exceptional
    /10
    (828 reviews)See what guests said
    9.2
    Exceptional

    "All in all, this hotel was a great place to stay in Hue for..."

    Jack

    -

    November 22, 2018

    9.5
    Exceptional service
    Recommended by 97% of guests

    Things you’ll love about Hue Serene Palace Hotel

    Things you'll love

    • Airport transfer

    • Located in heart of Hue

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.5
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Truong Tien Brigde900 m
  • Perfume River1.16 km
  • Flag Tower1.86 km
  • Hue Imperial Citadel1.92 km
  • Thanh Toan Bridge2.06 km
  • Tu Dam Pagoda2.64 km
  • Tomb Of Dong Khanh5.35 km
  • Tomb of Tu Duc5.39 km
  • Thien Mu Pagoda5.9 km
  • Tomb of Minh Mang9.67 km
  • Value for money9.4
    Distance to city center0.2 Km
    Location rating8.5
    Nearest airportPhu Bai International Airport (HUI)
    Distance to airport13.6 km

    Rooms available at Hue Serene Palace Hotel

    9.3
    Exceptional
    Room comfort & quality
    Deluxe Double or Twin with City View
    Deluxe Double or Twin with City View
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds or 1 double ...
    Enter dates to see prices
    Junior Double or Twin
    Junior Double or Twin
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds or 1 double ...
    Enter dates to see prices
    Family Room (4 Adults)
    Family Room (4 Adults)
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Family Room (3 Adults)
    Family Room (3 Adults)
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 single bed and 1 double ...
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    Superior Double or Twin
    Superior Double or Twin
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 2 single beds or 1 double ...
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    Superior Room
    Superior Room
    ...
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      Junior Room
      Junior Room
      ...
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        Deluxe City View Room
        Deluxe City View Room
        ...
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          Deluxe Room with City View
          Deluxe Room with City View
          ...
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            Deluxe With View Double/twin
            Deluxe With View Double/twin
            ...
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              Have a question for Hue Serene Palace Hotel?

              What people love about Hue Serene Palace Hotel

              • 7.6
                Very good

                "Very helpful friendly staff."

                CHARLES

                |

                December 22, 2018

              • 8.8
                Excellent

                "Very clean hotel, lovely large bedrooms, very comfortable bed, large bathroom with good pressure."

                Susan M.

                |

                October 4, 2017

              • 9.2
                Exceptional

                "This is my second time with Hue Serene Palace and totally happy with the stay."

                Thanh

                |

                September 27, 2018

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              More about Hue Serene Palace Hotel

              More about Hue Serene Palace Hotel

              10.0
              Exceptional

              "Really nice room and wonderful service."

              Keith

              |

              December 26, 2018

              An overview

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              What they offer

              10.0
              Exceptional

              "The hotel itself was very good value for money, facilities m..."

              Anna

              |

              September 2, 2018

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Reviews of Hue Serene Palace Hotel from real guests

              Provided by verified guests of Agoda
              Agoda Reviews (828)Booking.com Reviews (1104)
              9.1
              /
              10
              Exceptional
              Cleanliness9.3
              Facilities8.6
              Location8.5
              Room comfort and quality9.3
              Service9.5
              Value for money9.4
              All languages
              All guests (828)
              All room types

              Show reviews that mention 

              Showing 673 verified guest comments
              12345
              8.0
              Excellent
              Alison from Canada
              Couple
              Deluxe Double or Twin with City View
              Stayed 2 nights in April 2019

              Great location”

              The hotel was very clean and comfortable. The city view from the balcony was a nice bonus. The location was great! Walking distance to the main strip and many places to eat nearby. The staff were very helpful with providing recommendations, maps and booking private car. The downside was really that the shower in the bathroom was handheld and not high enough to actually shower under; it also sprayed everywhere. Otherwise really great hotel and the breakfast that was included was good as well!

              Reviewed April 27, 2019

              Dear our valued guests, Good afternoon from Hue Serene Palace Hotel! Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Besides, we will pay more attention to change the shower when we do the next renovation. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

              Responded April 28, 2019
              Hue Serene Palace Hotel
              9.2
              Exceptional
              Karolina from Austria
              Couple
              Junior Double or Twin
              Stayed 1 night in March 2019

              great location, clean room but loud in the morning from the street”

              Room was clean, breakfast was good, stuff was very helpful, rented motorbike in the good shape. The only bad thing was that we had the room next to the streets and a lot of light from neon outside were coming even with curtains. Also it was quite noisy from the early morning and unfortunately we could here it even when all windows were closed. My recommendation - take earplugs.

              Reviewed April 01, 2019

              Dear Mr. Charles, Thank you again for choosing our service and sorry about any inconvenience with the noise outside. We will take it seriously and try our best to find another solution to solve the problem. We wish you all the best and look forward to welcoming you back to Hue Serene Palace Hotel soon. Best regards, Minh Pham (Mr.) Hotel Manager

              Responded April 03, 2019
              Hue Serene Palace Hotel
              9.2
              Exceptional
              peter from Australia
              Solo traveler
              Junior Double or Twin
              Stayed 3 nights in March 2019

              Quiet location with very friendly staff.”

              Gem of a hotel in Hue with exceptional customer service. From arrival I was asked what my plans where and tours arranged with no pressure. The small restaurant which doubles as the breakfast room has a great variety of reasonably priced food which is worth checking out. On checking out I was asked for suggestions for improvements which is a sign that this hotel is open to criticism for on going customer excellence.

              Reviewed March 22, 2019

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded March 23, 2019
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Ivana from Canada
              Family with young children
              Family Room (4 Adults)
              Stayed 3 nights in March 2019

              Wonderful Stay! ”

              The staff are superb, the beds are comfortable and breakfast Is delicious. From Fri-Sun one of the walking streets is close by, only a 3min walk and is great for kids and dinners out. The staff took amazing care of us and helped us organize all the outings. It was such an enjoyable stay for our family. We will definitely miss the staff and their genuine kindness.

              Reviewed March 12, 2019

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded March 14, 2019
              Hue Serene Palace Hotel
              8.8
              Excellent
              Koh from New Zealand
              Couple
              Superior Double or Twin
              Stayed 2 nights in February 2019

              Staff asked too many questions”

              I found the staff were too in your face and asked a lot of questions. After arriving at the hotel, we just wanted to go into our room and relax. Instead we were subjected to questioning and tour suggestions for about 10 mins. Perhaps this could be done if requested by guests? The hotel itself was great with very spacious and clean rooms.

              Reviewed March 08, 2019

              Dear our valued guests, Thank you so much for your sharing about recent stay at Serene Palace. We are very sorry that our staff did not bring you the best feeling about this stay. We will take it seriously and pay more attention to train staff better. Please forgive us for any inconvenience. If you still have any opinions or ideas to help us better, please feel free contact directly to us. Once again, thank you and sorry for any inconvenience. Many thanks & Best regards, Ms. Mary (Tuyet)

              Responded March 08, 2019
              Hue Serene Palace Hotel
              9.6
              Exceptional
              Asgket from Australia
              Couple
              Deluxe Double or Twin with City View
              Stayed 1 night in April 2019

              Great hotel”

              Perfect location and friendly staff

              Reviewed April 28, 2019

              Dear Mr. Charles, Thank you again for choosing our service and sorry about any inconvenience with the noise outside. We will take it seriously and try our best to find another solution to solve the problem. We wish you all the best and look forward to welcoming you back to Hue Serene Palace Hotel soon. Best regards, Minh Pham (Mr.) Hotel Manager

              Responded May 08, 2019
              Hue Serene Palace Hotel
              8.8
              Excellent
              Juliet from United Kingdom
              Family with young children
              Family Room (3 Adults)
              Stayed 2 nights in April 2019

              Happy stay in Hue”

              The hotel is down a quiet lane a short walk from the hustle and bustle, and our triple room was large and clean with a small balcony. The Reception staff were very helpful and arranged a boat trip to the pagoda and a car to Hoi An (via the sights) for us.

              Reviewed April 09, 2019

              Dear our valued guests, Good afternoon from Hue Serene Palace Hotel! Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

              Responded April 10, 2019
              Hue Serene Palace Hotel
              8.8
              Excellent
              Frank from Canada
              Couple
              Deluxe Double or Twin with City View
              Stayed 2 nights in February 2019

              Great staff”

              We quite enjoyed this hotel. It was clean, modern and conveniently located. While it is located on a side street it is a short walk to the pub/restaurant area and about a pleasant 20 minute walk to the ancient city and market. There is a motorbike rental shop directly across from the hotel...consider a rental to get to DaNang...we read reviews and decided against it opting to hire a driver.....and regretted the decision when we saw the road conditions and traffic; both of which were grossly exaggerated. The restaurant at this hotel is very good, the manager Sally, is outstanding. We would not hesitate to stay here again or to have dinner at the restaurant.

              Reviewed March 13, 2019

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded March 14, 2019
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Emma from Australia
              Group
              Family Room (3 Adults)
              Stayed 2 nights in March 2019

              Friendliest hotel staff I have ever met!”

              Hue Serene Palace Hotel is well located about 5 mins walk from the main tourist strip of restaurants and about 30 mins walk from the citadel. Facilities are beautiful and clean. Staff were SO friendly and helpful, never before have I encountered such terrific customer service. Breakfast was terrific with an amazing spread of fruits. Cannot recommend enough!

              Reviewed March 09, 2019

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded March 11, 2019
              Hue Serene Palace Hotel
              8.0
              Excellent
              Valentin from Vietnam
              Solo traveler
              Superior Double or Twin
              Stayed 1 night in November 2018

              Windowless rooms”

              Great location in a quiet lane close to the backpacker area, very friendly staff, good breakfast, but renting windowless rooms without advertising it is a real shame. Was moved to another room, with a wall view. Avoid the cheapest rooms, you can get much better value nearby..

              Reviewed November 10, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! Thank you so much for choosing us and taking your time to rate us on Agoda. We would like to inform to our future guest that our Superior Room has no windows or with windows but face to the neighbor house. In the picture of our Superior Room, we have no picture that show the view from this room. If you expect a nice view, please book the Junior or Deluxe City View Room to have better view. We are very sorry about any inconvenience look forward to welcoming you again in Serene Palace. Best regards, Hue Serene Palace Hotel

              Responded November 12, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Christian from United Kingdom
              Couple
              Superior Double or Twin
              Stayed 2 nights in September 2018

              Excellent stay”

              Overall an excellent stay, excellent service, really good food and we would recommend. We stayed here for two nights as part of our honeymoon. We were given an excellent welcome by Mary, given nice welcome drinks and fruit, a talk about the town and a map to get around. They had decorated our room very romantically and gave us a complimentary bottle of red dalat wine which was a really nice touch. The room was very well equipped and the restaurant downstairs served a very good breakfast with a decent choice. On the last day we were doing an Easy Rider Tour to Hoi An. We only had a small breakfast and the staff insisted that we take a packed lunch of fruit with us so that we didn't starve. It was a very nice touch and we felt well looked after.

              Reviewed October 01, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded October 02, 2018
              Hue Serene Palace Hotel
              9.2
              Exceptional
              Thanh from Vietnam
              Group
              Superior Double or Twin
              Stayed 1 night in September 2018

              Value for money”

              This is my second time with Hue Serene Palace and totally happy with the stay. One little thing that you can make it better is the noise from House Keeping team in the early morning. It was somehow annoying

              Reviewed September 27, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded September 28, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Jeffrey from Singapore
              Couple
              Superior Double or Twin
              Stayed 3 nights in September 2018

              Best Hotel in Vietnam ”

              Without a doubt, this is the best hotel I have stayed in. Vietnam. The staff are courteous and helpful willing bend backwards to help. The rooms are spacious and clean. The location is near the weekend walking street, Citadel and the new Vincom Centre. There is an abundance of street food as well as restaurants in the locality. I would not think of living in another hotel when in Hue.

              Reviewed September 26, 2018

              Dear Jeffrey and family, Thank you so much for being our guests and friends in the Serene Palace Hotel. Your satisfaction is the huge reward for our crew. We wish you all the very best and look forward to welcoming you again in the coming New Year. Best regards, Serene Palace Hotel Team

              Responded September 27, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Jeffrey from Singapore
              Couple
              Superior Double or Twin
              Stayed 4 nights in September 2018

              Best Hotel in Vietnam ”

              This is the best hotel in Vietnam, the staff are courteous, friendly and very helpful willing to Bend over for the guest. I will not think about registering in any other hotel in Hue. The rooms are spacious and clean. The location is close to the Walking street and Vincom Plaza and attractions like the

              Reviewed September 26, 2018

              Dear Jeffrey and family, Thank you so much for being our guests and friends in the Serene Palace Hotel. Your satisfaction is the huge reward for our crew. We wish you all the very best and look forward to welcoming you again in the coming New Year. Best regards, Serene Palace Hotel Team

              Responded September 27, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Anthony from Australia
              Solo traveler
              Deluxe Double or Twin with City View
              Stayed 2 nights in September 2018

              Fantastic”

              Great place, beautiful staff. Food in restaurant just incredible. Try the fixed menu, a couple of the best tasting dishes I’ve had. Rooms large and comfortable. A big thanks for allowing me to take a shower before I fly out late in the day. Best place I stayed at during my 3 week trip through Vietnam.

              Reviewed September 21, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded September 24, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Tram from Vietnam
              Couple
              Junior Double or Twin
              Stayed 1 night in September 2018

              Great hotel with good price”

              Hotel is located close to walking street, ao really convenient to hangout at night. All staffs would make guests feel really welcome by their smiles and assistance. Love this. Room amenities are well arranged, 100% clean and perfect bedding for a good sleep. Highly recommended.

              Reviewed September 04, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded September 05, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Rika from Malaysia
              Solo traveler
              Superior Double or Twin
              Stayed 2 nights in August 2018

              It is more than excellent!!”

              Receptionist - very helpful. They are very kind, they offered me a quad room which has a large window and a balcony, even though I booked the cheapest superior room which does not have a window. (They say some have windows, some don't. It is recommended you request what you want, for example, a double or twin bedded, a bathroom with just a shower or with a bathtub, etc.,) I have never seen a room with a PC like what I am looking at right now. It's nice. Even though it is the cheapest superior room, what you need are all here. I can even find a scale here!! A fridge, a safety box, a kettle, a hair dryer, wardrobes, coffee&tea, some fruits... You are welcomed with some fresh fruits and juice too. You won't regret to choose this hotel for your stay in Hue. *Its restaurant is chosen as the 1st prize among the restaurants in Hue by Tripadvisor. I can't wait till I try their meal tomorrow!!

              Reviewed August 27, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded August 29, 2018
              Hue Serene Palace Hotel
              8.0
              Excellent
              Boon from Malaysia
              Group
              Family Room (4 Adults)
              Stayed 2 nights in August 2018

              Good stay”

              The receptionists is really friendly and nice. They recommend us on where to eat and go. They try their best to assist you. However the negative one is we book a personal city tour guide, he couldnt speak simple english so we can only use body language to communicate until the last station we couldnt find him so we waited him one hour and taking Grabcar to back hotel. Then we check with the frontdesk, the driver actually waited us at the exit but couldnt see us on both parties agreed time to return hotel so he left us. Despite the incident happen, we are still happy with how the receptionist handle our stuff left in driver car. Tq We also book car transfer to Hoi An, the driver is better, can communicate in english and friendly.

              Reviewed August 20, 2018

              Dear our valued guests, Thank you so much for taking your time to let us know your feeling about this stay. Once again, we would like to say sorry about some inconvenience with our driver for the city tour. Actually, you booked this trip in the last minutes so we did not have any driver who speaks English to arrange for you. We tried our best on the second day to offer you an English speaking one to support you and very happy to see that you had a nice trip. We wish you all the very best and hope to have another chance to serve you at Serene Palace. We truly appreciate with your contribution to us. Best regards, Minh Pham (Mr.) General Manager

              Responded August 23, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Elizabeth from United States
              Couple
              Superior Double or Twin
              Stayed 1 night in August 2018

              The Best Place We've Stayed in SE Asia”

              This place is incredible value for the money. The service, cleanliness of the room, and breakfast were all top notch. They even let us check in early after a terrible night on the sleeper train! The room is so nice and the beds and the most comfortable we've slept in in Asia. The restaurant attached does an incredible breakfast and the dinner and lunch they do is also very very very good. Most importantly is the service. Everyone working there is so kind and personable and willing to help with anything you need. Don't hesitate to stay here. It's worth it!

              Reviewed August 10, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded August 11, 2018
              Hue Serene Palace Hotel
              10.0
              Exceptional
              Chet from United States
              Couple
              Deluxe Double or Twin with City View
              Stayed 1 night in July 2018

              Great hotel for Hue sightseeing”

              Very friendly staff, clean - comfortable room, with excellent breakfast. Alan at front desk was very helpful to arrange car that took us to Citadel, Pagoda and Tomb with a friendly driver. Alan also recommended great restraunt for lunch. Highly recommend Hue Serene Hotel for a visit in Hue.

              Reviewed July 23, 2018

              Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as many nice comments on Agoda.com about staff and service. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

              Responded July 24, 2018
              Hue Serene Palace Hotel
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              Hue Serene Palace Hotel
              |Exceptional 9.1
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              • Excellent location
              • Truong Tien Brigde
              • Dong Ba Bus Station is within 1.04 km