Great value for money and for a short stay”

Fabulous location - an easy walk to many things and especially eateries and night life, but without having the noise from the street. The hotel isn't fancy, but nicer than just "basic" and gives you everything you need at a very good price. The staff was over-the-top helpful and friendly as well. I would stay here again.

A little oasis”

In such a bustling city, it was a great relief to find a place so close to the action yet so quiet and peaceful. The staff is lovely, and helped me arrange transportation and tours. I highly recommended getting a room with a river view—-gorgeous!

Fabulous ”

Beautiful suite on the 6th floor. A separate sitting area with lovely window view, and tv. The bedroom also has a lovely window view and a tv. And my oh my a tub!!! Outstanding helpful staff. Directions, room service, handling requests for more towels, pillows, shampoo. Baggage scale. Used grab taxi a couple times a bit cheaper instead of hotel transportation except for the trip to the airport. Breakfast Fabulous Alacarte ( a welcome change from monotonous buffets) you can order order order all you want! Will definitely go back.

Nice little excellent hotel ”

The hotel located in a nice and quiet spot near a little river, only walking distance from the walking streets. It offers everything a traveller needs at a budget price. The rooms are big and clean with good view of the Vy Da bridge. The staff are nice and helpful, offering top level service.

Excellent choice, wonderful staff”

Stayed here for 2 nights. Excellent service from all Staff especially at reception - James, Amy, Lee also the breakfast ladies wonderful service with a smile and great food choice. Booked a brilliant sightseeing day tour of Hue at reception, also driver B, next day to Hoi An. Can highly recommend. Thanks.

Nic Hotel with fully service from hotel staffs”

Good service from hotel: tour programs recommendation, welcome drink with fresh fruit juice and fruit, clean room, nice a la cart breakfast. This hotel serve fresh fruit juice not concentrated fruit juice. Hotel staffs are very helpful. Location is not too far. We can walk. If hotel can provide shower cap would be more perfect.

Nice stay in Hue”

We are a couple in our mid-twenties who stayed one night in Hue on our way from Hoi An to Phong Nha. We enjoyed our stay here: clean room, helpful staff, food breakfast, and enjoyed using the umbrella provided in our room. The staff helped us arrange transport from Hoi An with a stop at My Son Sanctuary and arranged transport to two tombs and to our next hotel in Phong Nha. This hotel is a little far from Citadel but we walked anyways and it is very close to many good restaurants.

Location 5 minutes walk from ‘walking street’ centre. Staff incredibly helpful. Sorted transport fro”

Location 5 minutes walk from ‘walking street’ centre. Lovely clean rooms. New towels every day. Staff incredibly helpful. Sorted transport from airport for us, taxi to station and money change. Laundry back same day. Super breakfast. Don’t be put off by slightly scruffy approach street. Excellent valuefor money. Thank you.

Great service, great location ”

Everything was great! We got a welcome drink and fruits, recommendations for what to visit during our stay, had our laundry done fast and cheap. Also the massage at the spa was amazing. Only con: the breakfast had only limited options.

Very welcoming and helpfull staff.”

Clean room, very helpull staff, very welcoming. Breakfast could be improved. If you rent scooter, be aware that there is a close buy area where the streets are closed to a traffic in the evening and your scooter can be removed for parking there. There are no warnings. The locals know this but not tourist. We were in the restaurant when our scooter was removed and placed on a truck to be taken to police station. We managed get it bavk without paying anythink but it was a stresfull experience.

Really want to come back!!!”

This hotel was so nice! But It's took time to go to the centre to visit some attractions. I and my Group booked with the most suitable price. The most thing that impressed me much is not the decoration and equitment of hotel but the nice behavior of Staff. Even we came late at night, the staff asked us how feeling we had and allways with smiles. I made motobike renting with the suitable price, thay gave us the nice ones. The breakfast is not Buffet, you have to choose some in the menu, then the cook made it so hot and delicious. This hotel had Transfer sevices to Hoi An Town ( USD 3). I think I will introduce my ralatives to the next time!!

Exceptional”

I haven't found a better hotel for the price, or even a much higher price anywhere in vietnam. their breakfast seems small, but it's not a buffet and you can order from a large selection of available foods, they don't limit you to only an item or two, so it's fresh cooked to order. The location is in a popular area, but it's off the street far enough to be very "SERENE", so it's well named. Bill

10 out of 5 Stars”

But now to the best thing. The Staff! We checked in and the staff was so amazing. We got a welcome drink and some fresh fruits. The kindness of the staff is just unbelievable. Lee came to us and explained us everything and helped us so much planning our day and also our next days. For example he arranged a driver which picked us up from another hotel in another city in the middle of the night for a very good price. Or first we wanted to drive with a scooter to hoi an. He reserved a scooter for us which we just gave back in hoi an.and of course he will drive our luggage to hoi an as well. And everything, i said before, for an good price. But at the next day he asked us if we really want to go by scooter because the whather isnt great. And he just want that we go there safe We followed his recommends and take the train (very good idea at this day) he cancelled the reservation of course without any charge. This sound great but now you think that other hotels can to this as well. I am sure that there are good hotels as well. But the next story is out of this world. I forgot my mobilephone on the way to danag airport in the car. I recognized it at the airport. Was not sure if i lost it in the hotel in hoi an or in the car. So we called Lee from an telefone at the airport if he can contact the driver and ask him if its in the car. Just a moment later he called back on the telefone which we called from and said that the driver found it an will bring it to us at the point where we just got dropped out. I was very in stress but he arranged just everthing i just have to wait a few minutes and got my phone back. He also wrote me an email if i got my phone back. Amazing. He and the staff would just do anything to let you feel comfortable. We are sure we will come back and stay longer than just one night. By the way. The city and the citadelle is also very beautiful ;-) Thank you so much Lee and your staff for this amazing time. Im soure we see us again :) 10 from 5 sta

Great location, wonderful friendly staff but still noisy room”

On arrival, received warm greeting from reception and alert concerge. Welcome drinks too. All rooms facing river except one end. Pointed out on departure as staff request feedback about inaccuracy of web room info. no whirl bath, no bath robe, Room not sound proof, no trouser press. Suggested adding felt pads on movable furniture legs due to dragging noise from house keeping and guest. Also cleaning equipment knocking sound. Blackout curtains don't work as using ring loops so gaps in between folds letting lights in. Breakfast included self service mini buffet and choice from small but reasonable size menu. But presentation and how fast all arrive together mean cooked food gets cool faster. Omellette should also be folded and moist not like pancake and their crepes which were firm and chewy. Some days notice black flies around cut fruits and one day ants bottom of fruit juice jug. Restaurant staff clear non occupied tables by 9.45 though bkft stop serving at 10am. Many are things easily resolved as manager email me twice promising further improvement with staff via upcoming meeting and 2019 renovation. They even took note of my birthday from passport and brought be small bought cake with candles and staff singing in that breakfast day. Impressed by such efforts and management style. Will recommend to others for price paid and all good points above.

Exceptional”

My girlfriend and I are backpacking around Vietnam currently and stayed here for a few nights - for a hostel price you get a private room and fantastic service from the staff. As other reviews have said you're greeted with drinks and fruit and your bags are carried to your room for you. The staff will do everything they can to help you out, arranging tours, giving advice, they even send a taxi to one of the tombs in the countryside to pick us up when we got stuck there. I'd highly recommend this hotel to anyone visiting Hue.

really good hotel!!”

the rooms are clean, nice and big! the breakfast is excellent and the staff are very kind and welcoming. they will help you with everything you need! in addition, the massage at the hotel was amazing!

Wonderful hotel”

I cannot find anything to complain. Everything is excellent, especially staff, all staffs are nice, friendly and supportive. Deserve 10 points. I will recommend this Hotel to all my friends who have plan to go to Hue city.

Simple hotel with best Spa”

The hotel room is average, a bit worn out but clean. The location is average, not really in the heart of all the touristy activities but within walking distance. Breakfast is good, you can choose from a menu. The restaurant at their sister hotel "Serene Palace Hotel" serves one of the best meal we have in Hue. The highlight has to be the Massage. One of the best spa we have been to in Vietnam. Definitely recommended.

Lovely hotel ”

The hotel is located about 300m from the beach and 3km from the dragon bridge. There are amazing restaurants, laundry, spas and shops right on the doorstep of the hotel. The breakfast in the morning is great and amazing coffee. The staff is very friendly and helpful and the driver Vien is so awesome. We really enjoyed our stay here and would recommend it to other travellers.

Staff Lee is helpful, nice guy.. Big welcome from the hotel staff.”

All staff and Mr Lee very helpful, friendly & nice. A Big welcome from them, fresh fruits, fresh juice n cold towel. Mr Lee is excellent, help us to early check in n upgraded our room. Good service, room clean, breakfast nice.. Thank you very much to all staff, we very enjoy our stay with serene shinning hotel.