Humo Suites at Mercu Summer Suites
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7.0
Very good
/10
(44 reviews)See what guests said
See map
8.0
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • A'Famosa Theme Park270 m
  • Bukit Nanas Monorail Station300 m
  • Tourist Police330 m
  • Malaysian Travel Business340 m
  • Malaysian Tourism Centre350 m
  • LRT Train Station - Dang Wangi390 m
  • Hard Rock Café390 m
  • LRT Train Station - Kampung Baru410 m
  • Quill City Mall470 m
  • Imperial Spa490 m
  • Agoda Homes
    Free Wi-Fi

    Humo Suites at Mercu Summer Suites

    Jalan Cendana, Off Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia, 50250 - See map
    "Pros - Good location, centre of KL with 24hrs convenience store at the lobby."
    RIZAL H. - June 6, 2017
    Good cleanliness
    6.8 rating for cleanliness
    Good facilities on premise
    6.6 facilities on premise
    • 300 meters to public transportation

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Balcony/terrace

    Property ranking|Compared to 12,994 Kuala Lumpur properties
    See all rankings
    Location score
    8.0/10
    Value for money score
    7.2/10
    Cleanliness score
    6.8/10
    Couples review score
    6.7/10
    Better than
    96
    %
    of Kuala Lumpur properties
    Better than
    94
    %
    of Kuala Lumpur properties
    Better than
    94
    %
    of Kuala Lumpur properties
    Better than
    93
    %
    of Kuala Lumpur properties
    Value for money7.2
    Distance to city center1.2km
    Location rating8.0
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.0 km

    Rooms available at Humo Suites at Mercu Summer Suites

    Bunk Bed in Female Dormitory Room
    Bunk Bed in Female Dormitory Room
    ...
    • Room size: 46 m²/495 ft²
    • Balcony/terrace
    • 10 single beds
    Enter dates to see prices
    Single Bed in 10-Bed Dormitory Room
    Single Bed in 10-Bed Dormitory Room
    ...
    • Room size: 74 m²/797 ft²
    • Balcony/terrace
    • 10 single beds
    Enter dates to see prices
    Deluxe Queen Suite
    Deluxe Queen Suite
    ...
    • Room size: 46 m²/495 ft²
    • Balcony/terrace
    • 2 double beds and 1 sofa be...
    Enter dates to see prices
    Deluxe Junior Suite
    Deluxe Junior Suite
    ...
    • Room size: 41 m²/441 ft²
    • Balcony/terrace
    Enter dates to see prices
    Deluxe Double Studio
    Deluxe Double Studio
    ...
    • Room size: 41 m²/441 ft²
    • Balcony/terrace
    • 1 double bed
    Enter dates to see prices
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    More about Humo Suites at Mercu Summer Suites

    More about Humo Suites at Mercu Summer Suites

    10.0
    Exceptional

    "Definitely will be back!"

    Leong Y.

    |

    June 13, 2017

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    Urbean
    600 m American, Cafe, European
    Arthur's Bar and Grill
    800 m American, Asian, Bar
    Melts - Fresh Hot Subwich
    1.2 km American
    Asian cuisine
    Asian cuisine
    Celestial Court
    170 m Asian, Chinese, Halal
    Chatz Brasserie
    170 m Asian, Chinese, French
    Essence Restaurant
    170 m Asian, Chinese, Halal
    Chinese cuisine
    Chinese cuisine
    Si Chuan Dou Hau Restaurant
    170 m Chinese
    biba's, mandarin oriental
    880 m Chinese
    Plaza Court Chinese Restaurant
    1.1 km Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Humo Suites at Mercu Summer Suites from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (44)Booking.com Reviews (2)
    7.0
    /
    10
    Very good
    Cleanliness6.8
    Facilities6.6
    Location8.0
    Service6.4
    Value for money7.2
    Rating
    9+ Exceptional (4)
    8-9 Excellent (0)
    7-8 Very Good (1)
    6-7 Good (7)
    <6 Below Expectation (8)
    Time of the year
    Mar - May (4)
    Jun - Aug (5)
    Sep - Nov (4)
    Dec - Feb (7)
    All languages
    All guests (44)
    Showing 20 verified guest comments
    5.2
    Mary from Philippines
    Solo traveler
    Stayed 4 nights in August 2017

    Scary Experience”

    This is my first time to book in a bunk bed type where you are able to share the bathroom and accompany with other people in one room (somewhat like Big Brother House). At first, I found it nice but after my second day I stayed in the place I found in unsecure because the maindoor is always unlocked and we didn't even have a separate key for our bedroom. And the worst thing is when I and the other new found friend experienced the scary "nightmare" one night -- as we are the only (2girls) remained in a girls room we decided to lock it as we want to be sure for our own safety. Then that night we are relaxing and sleeping at around 3:00am we suddenly woke up because we found someone who forced to open our door and we tried to ask who it is...we dont get any response and we heard several voice of a man in the living room so its really scary experience & we are not able to go back to sleep until the sunrise which give us a bad experience. Because of that we decided to check out.right away

    Reviewed November 23, 2017
    10.0
    Exceptional
    Seri from Malaysia
    Couple
    Stayed 1 night in October 2017

    Opinion”

    It is preferable the price to be include with parking fees

    Reviewed October 30, 2017

    Dear Seri, Thank you for your feedback, we will definitely work on it.

    Responded October 31, 2017
    Humo Suites at Mercu Summer Suites
    6.4
    Good
    Serre from France
    Business traveler
    Deluxe Double Studio
    Stayed 1 night in October 2017

    No towels provided”

    I checked in late evening, staff forgot to provide a towels. Someone told me on the phone that a person will come, it didn't happened. I checked out early morning to catch a flight...couldn't take any shower. I have booked many units in that building, this one needs to be refreshed.

    Reviewed October 10, 2017

    Thank you for your feedback, we will definitely work on it to improve.

    Responded October 31, 2017
    Humo Suites at Mercu Summer Suites
    4.8
    Saipunidzam from Malaysia
    Business traveler
    Stayed 3 nights in August 2017

    bad experiences”

    The owner just simply change the room (downgrade) without notify the guest

    Reviewed October 10, 2017

    Thank you for your feedback, we will definitely work on it to improve.

    Responded October 31, 2017
    Humo Suites at Mercu Summer Suites
    10.0
    Exceptional
    iidreen from Malaysia
    Solo traveler
    Stayed 1 night in May 2017

    Recommended ”

    Walking distance to nearest monorail station. Around 5-10 minutes away. Up to 15 minutes to the KLCC. There is convenient store downstairs 24 hours to buy snacks.

    Reviewed August 14, 2017
    10.0
    Exceptional
    Leong from Malaysia
    Group
    Stayed 1 night in June 2017

    Good service at affordable rate”

    Everything you need, is in Humo Suites. From affordability and cleanliness, nothing beats them. Definitely will be back!

    Reviewed June 13, 2017
    10.0
    Exceptional
    Leong from Malaysia
    Solo traveler
    Stayed 1 night in June 2017

    Comfortable Short Stay”

    Ok

    Reviewed June 12, 2017
    6.4
    Good
    seemei from Malaysia
    Family with young children
    Stayed 1 night in April 2017

    good location ”

    car parking have to paid, but good security

    Reviewed June 08, 2017
    6.8
    Good
    RIZAL from Malaysia
    Couple
    Stayed 1 night in May 2017

    Good”

    Pros - Good location, centre of KL with 24hrs convenience store at the lobby. Easy check-in/out. Clear communications between owner & traveller. Cons - Paid parking. Amenities are so-so, basic TV channels (no satelite tv). Not to our expectations/likings. Can get other better unit with the similar rate.

    Reviewed June 06, 2017

    Thank you for your feedback, we will definitely work on it to improve.

    Responded October 31, 2017
    Humo Suites at Mercu Summer Suites
    6.4
    Good
    Sufian from Malaysia
    Business traveler
    Stayed 1 night in May 2017

    Great location ”

    Great location however, I've stayed in better units than this within the same building (mercu summer suites). Room is dusty and dirty.. Not well kept at all

    Reviewed May 29, 2017
    7.2
    Very good
    Bendley from Malaysia
    Business traveler
    Stayed 1 night in December 2016

    Good location and service”

    Attended an event at KLCC so need a place which is near to KLCC and this place is quite satisfactory, regardless the location and cleanliness. It's just that I kept missing the entrance. But overall, it's a pleasant stay. Staff was very friendly.

    Reviewed May 09, 2017
    6.8
    Good
    kelly from Malaysia
    Family with teens
    Stayed 2 nights in January 2017

    Insufficient of door key really spoil the planing. ”

    Overall cleanness, facility, location still good. But they provide us one access card and one key only. There's not convenience for us. From the beginning we already inform there's six of guest going to stay in. And we do contact the person in charge to sent us another two access card, but there's no and feedback after that. A bit disappointed. I and my brother have difference planing, difference place to visit in this trip, our planning cancel due to insufficient of door key. Hope there's some improvement in future.

    Reviewed February 02, 2017

    Thank you for your feedback, we will definitely work on it to improve.

    Responded October 31, 2017
    Humo Suites at Mercu Summer Suites
    6.0
    Thoo from Malaysia
    Couple
    Stayed 2 nights in August 2016

    short getaway”

    Kinda troublesome to register another access card to check in the room.

    Reviewed January 10, 2017
    2.0
    maisarah from Malaysia
    Family with young children
    Stayed 1 night in December 2016

    DID NOT MANAGE TO CHECK IN AND STAFF WAS RUDE”

    I received a text message from someone at 6 pm the day before i was supposed to check in, saying "room overbooked, i will refund your money". when i asked him why, he didnt want to say anything. i demanded for another room at another hotel. But no reply. So i went anyway to check in, this staff came down and rudely told us that no room available and say "report if you want, i dont care". Is this how you treat guests? I WOULD NOT RECOMMENT HUMO SUITES AT MERCU SUMMER SUITES TO ANYONE. As i have never been treated this way before while using Agoda. If he called to apologize properly at least few days before that, i would totally be ok and would forgive him. But no, he had to be rude to me and my parents who came all the way from Melaka. I booked that room for them and we were forced to look for another hotel on Christmas Eve. No additional compensation was given, only refund of the booking. SO NO, I WOULD NOT RECOMMENT HUMO TO ANYONE.

    Reviewed December 29, 2016
    2.8
    Teoh from Malaysia
    Group
    Stayed 1 night in December 2016

    The first time and the last time!!! ”

    This is the first time and the last time! I won't recommend to my friends! The unit is very dirty and dusty, air con for living hall leaking, kitchen lighting cannot work, kettle also no provide! It's really disappointed for this time holiday for this kind of suite!!!

    Reviewed December 24, 2016
    2.0
    KHENG from Singapore
    Couple
    Stayed 1 night in December 2016

    NEVER stay here again”

    I booked this room on Agoda thinking it was a good deal as the pictures showed a nice room at a very low price. However, when I checked into the room, I found out that the bed was very soft and we could literally feel the springs poking us when we lie on it. It was super uncomfortable and unbearable. Furthermore, there were motorcycles zooming around the roads near the apartment almost every 5 minutes at night when we were trying to sleep. It sounded like we were sleeping next to an F1 track. Me and my wife could not sleep at all during the entire night and ended up feeling extremely tired the next day. I messaged the owner to tell him about this and requested for a cancellation. Obviously, this room is not meant for people to sleep in. Instead of sympathizing with my ordeal, he still charged me a 1 night cancellation fee. I have made a booking for 4 nights and stayed only one night. I paid the cancellation as I could not imagine myself staying another sleepless night in this room. Went to a standard hotel room instead. Its a 50-50 chance you get a good room from one of these self managed properties so make sure you read the reviews before booking. It may save you all the troubles I been through.

    Reviewed December 22, 2016
    6.8
    Good
    Gregory from Philippines
    Family with teens
    Stayed 7 nights in December 2016

    Suitable for groups / family ”

    Need to inform more on facilities & location as most taxis or uber are not familiar

    Reviewed December 15, 2016
    3.2
    Tang from Malaysia
    Family with young children
    Stayed 1 night in November 2016

    Dirty room”

    The room is not clean, can see cockroach in the sleeping room.

    Reviewed November 08, 2016
    5.2
    Wai from Malaysia
    Business traveler
    Stayed 3 nights in October 2016

    Strong stench from the bedding and washing machine”

    I bought Febreeze to spray on the bedding because of strong stench. Cleanliness of the unit is an issue. The staff on duty was helpful. The staff managed to find a rack to dry the washing. A lovely balcony and a washing machine in working condition. Overall, just need some form of improvement in cleanliness and hygiene.

    Reviewed November 05, 2016
    6.4
    Good
    KHARUL from Malaysia
    Family with young children
    Stayed 1 night in December 2016

    Good”

    parking berbayar.....terpaksa menunggu untuk dapatkan kunci. keluar masuk susah...

    Reviewed October 25, 2017

    Dear Kharul, Thank you for your feedback, we will definitely work on it to improve.

    Responded October 31, 2017
    Humo Suites at Mercu Summer Suites
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    Humo Suites at Mercu Summer Suites
    |Very good 7.0
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    • Excellent location
    • Petronas Twin Towers
    • Bukit Nanas Monorail Station is within 0.3 km