Definitely will stay there again”

This was my fourth time that I stayed at the Hyatt Centric Waikiki Beach. I will definitely stay with Hyatt Centric next time I go to Honolulu.

Stylish, Modern & Luxurious”

Having sorted through dozens of outdated hotels in Hawaii, it was such a gem to find Hyatt Centric being so modern, stylish and central to shops and restaurants. I honestly can't fault it, only thing that I wish they had was a deeper swimming pool area for the people that wanted a swim. Other than that, staff was wonderful, facilities and room was clean and spacious. Love it!

wonderful hotel!”

This hotel is located near waikiki beach and Royal Hawaian Center, so we were easy to come back to the hotel after shopped! Every Staff is very friendly and helpful! We highly recommend this hotel!!!! Thank you very much.

Lovely hotel”

It seems like one of the newly renovated hotels, conveniently located along the main shopping strip of Waikiki. The king sized bedroom we resided was nicely sized with a view of diamond head (within approx 25 min jogging distance). Everything worked. The staff were flexible and helpful, and the amenities useful. The plastic bottles provided were a nice touch.

Excellent”

We loved the location of the property. We loved being so close to everything. We were literally a couple of steps to where we wanted to shop and eat and only five minutes to the beach. The hotel were good at providing beach towels and beach chairs etc. We also asked for after sun lotion which was provided for in little containers which was great to use at the end of the day after spending time st the beach and pool. The pool was s little strange with it being only ankle deep but I suppose they had reasons to make it that way. I only had one issue with the staff while I was there. Our tour to the north shore was cancelled and the tour company contacted the hotel to advise us of the cancellation and one of the staff told them that we had cancelled our booking with the hotel. This was not the case as we were still guests of the hotel and the conceierge was the one that had booked the tour for us. We got up early for the tour only to find out what had happened when the bus didn’t show.

Excellent location in the heart of Waikiki”

Rooms are very clean, including the bathroom. The views from all sides are sensational with either river and mountain or beach views. The staff were attentive when approached. Offer of yoga and other invitations to happy hours and musical and other creative events. It would have been great to have yoga more often. The only drawback was the pool. From the pictures it looks deep and inviting but infact is shallow (to the ankles) therefore not a swimming pool, however the open beaches and beachpool are so close only a 5 minute walk away. I would stay there again.

Hit and Miss, could find better for same $$”

Location of hotel was great, though I wouldn't pay the extra $$ for the Ocean View Room, this was a huge disappointment and total waste. Rooms were spacious and clean, clearly its been renovated in the last year or two. Another major disappointment was the pool, not only was it closed for a few days upon arrival for maintenance, it is just a wading pool. Being charged the resort fee was a tough ask in my opinion. I had to request a refund for the days it was closed, not even an offer by the staff upon check-in or check- out. I also found the staff very inconsistent. Mostly friendly, but during the 'power outage' which lasted several hours, staff were not equipped to handle the situation, which had all guests sitting in the lobby (inc small children), as there was no power or water in rooms. Staff need to be more solution focused in dealing with guest issues, no ownership taken of matters when raised. For the $$$ of this place, you could find better in Waikiki.

Hawaii stay”

Pros Good location just off the Main Street Big clean rooms Staff really helpful Cons The hotel rents out the 3 cabanas they have around the pool which should be free to guests, especially when you are paying a resort fee. The pool is completely inadequate There are insufficient beds around the pool area for guests to use. If you are in a room next to the elevators then expect to be woken early with the sound of the elevator call bell.

Can find better value for money in the area”

I used to stayed in the property back in 2018, which I had much better experience. 1. the hotel is still charging the same amount of resort fee but providing much less services - less activity options and courtesy, no longer giving out sun lotions, as I have experienced. 2. while front desk said ok to keep our luggages till we come back to take the flight out of Hawaii. When we check the luggage with valet staff on our way out, they refused and not said they don't take the liability. Not the first time here, this is also something new. 3. There's a staff room close to my room. there were huge noices made frequently throughout the night (from 2am till 5am) by opening and closing the door and moving stuff. Pros: The location is great. Service stuff at front desk are hospitable. But yes, I do think there are much better options to stay in the area for better value for money.

Nice Hotel but beware of the RESORT FEE!”

Made a booking via Agoda and paid for my booking. Upon leaving the hotel, I was informed for a $210 USD resort fee for this hotel; this hotel is not worth that much for the services they provided. There was no 'resort' services provided. I definitely wouldn't go back- all fees should be included in Agoda's price!

great experience”

the hotel is great, clean and well maintained. i love the bathroom, t’ was a memorable one.

Excellent”

All very good. Parking garage is horribly low ceiling and very narrow curves. To charge 42$ for overnight was not in line. Friendly staff, great modern decoration and big rooms.

Second trip to Hyatt Centric since my first stay was great. This time not so good”

The maintenance of the hotel has gone down hill since the changeover of management. The hallway carpet smelled like urine, only absurdly expensive continental breakfast avail at restaurant, wading pool area was filthy with trash and used towels, bartender makes a good mai tai but was grumpy as hell (don’t blame him - he prob makes 5 drinks a day), lounge chairs missing cushions, robes show heavy wear (they used to be so nice). Pros: decent location, boutique feel, great front desk and valet staff, beach amenities Cons: lack of amenities. no onsite restaurant for lunch and dinner. Bartender was grumpy as hell. No pool. Lack of maintenance on deck/spa.

They ask for resort fee of about 30 per night, and its mandatory. ”

Aside from the fee paid through Agoda, we were asked to pay 30 per night and its not optional. They force for 30 per night and give out extra towels, mini sunscreens, beach chair rentals which are not that useful if you are not planning on going to beaches EVERY DAY during your entire trip. This basically added up to be a fare for one night but since they said its mandatory we couldnt do anything. Hotel room is tiny, no bathtub, no complimentary water bottles but they give you two tumblers and you have to get it yourself from the lobby. Parking fee is expensive as well. Other than that the location was great

Newish hotel but lacking facilities and slack with cleaning”

Room was quite newish and I was happy that the bath and shower are separated rather than the usual 2 in 1 type. However, noticed that the cleaner don’t really clean thoroughly. after coming back to our room noticed hints of rubbish in the bin. Also, they didn’t change our bed sheets until I went to reception and asked them to. They are pro sustainability which is good but atleast give your customer an option to request for sheet change like other hotels through leaving a card or something. This is a 4 star hotel but has a 2 star cleaning service. Overall, we had a good time. Reception were nice and accommodating, and hotel is centrally located.

So lovely to stay here”

We can borrow everything for the beach and coffee pot etc.. Everyone is kind and I feel cozy here. Very clean Strong wi-fi My kids love the pool here

Magnificent place for your holiday”

- The place starts from level 7 and above, so you are shielded from the noise on street level (also setback from the beach helps). - Staff is awesome! If you happen to run into Taire or Anastasia, they can help you with anything, even food tips. - There's a common work area if you don't want to work in your own room. Sadly I had to do a bit of that during my time in Hawaii. - Their outdoor pool is fairly shallow, so mostly just for chilling rather than swimming. They do open late till 10pm, so you can always take a late night dip (there's an heated section). - STRONGLY RECOMMEND THIS PLACE

Impressed”

Walking distance from the beach. Friendly, helpful staff. Literally everything down to the last detail was right on point! Loved everything about it!

Tolle Lage”

Hotel liegt super zentral, Personal ist sehr freundlich und hilfsbereit, die kleine Poolanlage ist klasse, schade nur, dass die Bar zu war.

プランと部屋が違う”

いくつかプランがある中から選んだ「高層階、キングサイズベッド 1台」のプラン。 通された部屋は9〜20階の客室の10階、ベッド二台の部屋。何も合っていない。 それを伝えて部屋を変えてもらったら11階へ。 呆れてもう交渉するのもやめました。 I chose the plan “1 King bed - High floor” But they gave me “ 2 Queen beds - Low floor” We compared many hotels / many plans and decide to 1 hotel / 1 plan. Then we agree and pay for that Plan. If the contents are different, that is deceiving. I’m really disappointed cuz I’m working with Hyatt and I trusted Hyatt brand. 数あるホテルの中から色々なプランを比較してこのホテルを選び、それに対してお金を払っているのに、プランと内容が違うなら詐欺です。ハイアットブランドを信頼していただけに、本当にガッカリしました。