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Hyatt Palm Springs

4 stars out of 5
285 N Palm Canyon Dr, Palm Springs City Center, Palm Springs (CA), United States, 92262-5525 - See map

Conveniently situated in the Palm Springs City Center part of Palm Springs (CA), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Palm Springs International Airport. This 4-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Check-in [24-hour]

Free airport transfer

Air conditioning

Daily housekeeping

Blackout curtains

Facilities

Front desk [24-hour]

Pets allowed

Car park

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Palm Springs (CA) every 16 minutes on Agoda.com
See map

8.9Excellent

Location rating score

Excellent location
Exceptional for walking
More details on walking
Parking
Available
Walkable places
Crystal Fantasy
60 m
Bead and Jewelry Shop
70 m
City Art Gallery
90 m
O'Donald Golf Course
150 m
Celebrity Seconds
200 m
Closest landmarks
Ted Casablanca Inc.
270 m
Motif
280 m
Annenburg Theater
290 m
Palm Springs Desert Museum
320 m
VillageFest
320 m
Value for money6.9
Location rating8.9
Nearest airportPalm Springs International Airport (PSP)
Distance to airport3.6 km

Rooms available at Hyatt Palm Springs

1 King Bed Pool View Suite
...
  • Room size: 56 m²/603 ft²
  • Pool view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
1 KING BED MOUNTAIN VIEW SUITE
...
  • Room size: 56 m²/603 ft²
  • Mountain view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
2 Double Beds Suite
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 double beds
Enter dates to see prices
1 King Bed Suite
...
  • Room size: 56 m²/603 ft²
  • Balcony/terrace
  • 1 sofa bed and 1 king bed
Enter dates to see prices
2 Double Beds Pool View Suite
...
  • Room size: 56 m²/603 ft²
  • Pool view
  • 2 double beds
Enter dates to see prices
VIP Suite
...
  • Room size: 185 m²/1991 ft²
  • Balcony/terrace
  • 1 king bed and 1 queen bed
Enter dates to see prices
Executive Suite
...
  • Room size: 97 m²/1044 ft²
  • Mountain view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Cabana Suite
...
  • Room size: 56 m²/603 ft²
  • Pool view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
1 King Bed ADA Tub Suite
...
  • Room size: 27 m²/291 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Two Double Room
...
  • Room size: 28 m²/301 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices

Frequently asked questions

Does Hyatt Palm Springs provide laundry services?

Yes! Hyatt Palm Springs offers laundry service at your fingertips for whenever you need your favorite clothes clean and fresh all throughout your trip. Please contact the property for more information.

How many floors does Hyatt Palm Springs have?

Hyatt Palm Springs has a total of 3 floors.

At what time of the year is Hyatt Palm Springs most popular?

Hyatt Palm Springs's most popular month where verified guests have stayed the most is in March.

What do past guests love most about Hyatt Palm Springs?

Past visitors that stayed at Hyatt Palm Springs have given this property a rating of 8.857 for its excellent location as the major highlight for their stay.

What is the typical rating that past Solo travelers' have given to Hyatt Palm Springs?

Verified solo travelers that have stayed at this property have given Hyatt Palm Springs an average rating of 7.5. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Families with young children have given to Hyatt Palm Springs?

Verified families with young children that have stayed at this property have given Hyatt Palm Springs an average rating of 7.2. You can look up more comprehensive customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about Hyatt Palm Springs?

Past local travelers that have stayed at this property have given Hyatt Palm Springs an average rating of 7.4. You can look up on more specific customer reviews, and feedback for this property down in the review section.

Can special events be hosted at Hyatt Palm Springs?

End your memorable event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

More about Hyatt Palm Springs

More about Hyatt Palm Springs













Convenient Facilities at Hyatt Palm Springs

Hyatt Palm Springs offers a range of convenient facilities to ensure a hassle-free stay for its guests. With a laundry service available on-site, travelers can easily freshen up their clothes and pack light for their trip. The hotel's attentive concierge is also at hand to assist with any requests, whether it's arranging transportation, booking tickets to local attractions, or providing recommendations for the best dining spots in Palm Springs. Additionally, the dry cleaning service offered by Hyatt Palm Springs allows guests to have their garments professionally cleaned and pressed, ensuring a polished and professional look throughout their stay. With these convenient facilities, guests can focus on enjoying their time in Palm Springs without worrying about the little details.









Indulge in Culinary Delights at Hyatt Palm Springs

Hyatt Palm Springs offers a delightful array of dining options to satisfy every palate. The hotel's signature restaurant, [Restaurant Name], is a culinary haven that showcases the best of Palm Springs' vibrant food scene. With its chic and contemporary ambiance, the restaurant offers a menu that is a fusion of international flavors and local ingredients, prepared by skilled chefs. Whether you're in the mood for a hearty breakfast, a leisurely lunch, or a romantic dinner, [Restaurant Name] is the perfect spot to indulge in gourmet delights. For a more casual dining experience, guests can head to [Café Name], a cozy cafe that serves up a variety of light bites, sandwiches, and refreshing beverages. The cafe's relaxed atmosphere and friendly service make it an ideal spot to grab a quick bite or enjoy a cup of freshly brewed coffee. Whether you're looking for a place to start your day or unwind after a long day of exploring Palm Springs, [Café Name] is sure to satisfy your cravings. In addition to the restaurant and cafe, Hyatt Palm Springs also offers room service, allowing guests to enjoy a delicious meal in the comfort of their own room. With a diverse menu featuring a range of dishes, from comforting classics to innovative creations, guests can indulge in a culinary experience without leaving their room. Whether you're craving a late-night snack or a leisurely breakfast in bed, the hotel's room service is available 24/7 to cater to your every need.

Luxurious and Spacious Room Options at Hyatt Palm Springs

Discover a range of luxurious and spacious room options at Hyatt Palm Springs. From the comfortable 1 King Bed ADA Tub Suite to the expansive Vip Suite, there is a perfect accommodation for every traveler's needs. Whether you prefer a stunning mountain view or a refreshing pool view, the 1 King Bed Mountain View Suite and 1 King Bed Pool View Suite offer breathtaking vistas. For those seeking a more intimate setting, the Cabana Suite provides a cozy retreat. With options like the 2 Double Beds Pool View Suite and 2 Double Beds Suite, families and groups can enjoy ample space and comfort. Book your preferred room type on Agoda to enjoy the best prices and a hassle-free experience, ensuring a memorable stay at Hyatt Palm Springs.

Discover the Vibrant Heart of Palm Springs at Palm Springs City Center

Welcome to the vibrant heart of Palm Springs at Palm Springs City Center! This bustling neighborhood is a haven for both locals and tourists alike, offering a unique blend of history, culture, and entertainment. Located just steps away from the iconic Palm Canyon Drive, this lively area is known for its trendy shops, art galleries, and vibrant dining scene. Immerse yourself in the rich history of Palm Springs as you stroll along the palm tree-lined streets of Palm Springs City Center. Admire the mid-century modern architecture that the city is famous for, with its sleek lines and retro charm. Explore the Palm Springs Art Museum, which showcases a diverse collection of contemporary and Native American art. For a taste of the local culture, visit the weekly Palm Springs VillageFest, where you can browse through a variety of stalls selling handmade crafts, fresh produce, and delicious street food. After a day of exploration, indulge in the culinary delights that Palm Springs City Center has to offer. From trendy cafes to upscale restaurants, you'll find a wide range of dining options to satisfy your taste buds. Enjoy a leisurely brunch on a sunny patio, savor international flavors, or treat yourself to a classic American steakhouse experience. As the sun sets, the neighborhood comes alive with live music and entertainment, making it the perfect place to unwind and experience the vibrant nightlife of Palm Springs. With its unbeatable location and lively atmosphere, Palm Springs City Center is the ideal base for your Palm Springs adventure. Whether you're seeking art and culture, shopping and dining, or simply a place to relax and soak up the vibrant energy of the city, you'll find it all right here in Palm Springs City Center.

Traveling to Hyatt Palm Springs from Nearby Airports

Hyatt Palm Springs, nestled in the heart of Palm Springs City Center, is a luxurious oasis that beckons travelers from all over the world. If you're planning a visit to this stunning destination, getting to Hyatt Palm Springs from the nearby airports is a breeze. The Palm Springs International Airport (PSP) is the closest airport to Hyatt Palm Springs, located just 3 miles away. Upon arrival, you have several convenient transportation options to reach the hotel. Taxis and rideshare services are readily available outside the terminal, providing a quick and hassle-free journey to Hyatt Palm Springs. Alternatively, you can opt for a pre-arranged airport transfer service to ensure a seamless transition from the airport to the hotel. For those flying into the larger airports in the region, such as Los Angeles International Airport (LAX) or Ontario International Airport (ONT), there are additional transportation options. Renting a car is a popular choice, as it allows you to explore the beautiful surroundings at your own pace. The drive from LAX takes approximately 2 hours, while the drive from ONT takes around 1 hour and 15 minutes. Alternatively, you can also book a shuttle service or take a direct flight to Palm Springs International Airport for a more convenient journey. No matter which airport you choose to fly into, the journey to Hyatt Palm Springs promises to be a delightful experience. As you arrive at this luxurious hotel, you'll be greeted by the warm and inviting ambiance, impeccable service, and breathtaking views of the surrounding mountains. Whether you're here for business or leisure, Hyatt Palm Springs offers an unforgettable stay in the heart of Palm Springs City Center.

Discover the Vibrant Surroundings of Hyatt Palm Springs

Nestled in the heart of Palm Springs, Hyatt Palm Springs offers a prime location surrounded by a plethora of landmarks and attractions. Just steps away from the hotel, you'll find the iconic Plaza Theater, a historic venue that showcases a variety of live performances and events. Immerse yourself in the vibrant arts scene of Palm Springs at the nearby Palm Springs Desert Museum, where you can explore a diverse collection of contemporary art and cultural exhibits. For those seeking outdoor recreation, Ruth Hardy Park is a picturesque oasis within walking distance of the hotel. This lush green space features beautifully manicured gardens, walking trails, and picnic areas, providing the perfect setting for a leisurely stroll or a relaxing afternoon. If you're traveling with children, the Olly-O-Land Children's Art Gallery is a must-visit. This interactive gallery offers a range of engaging activities and exhibits that inspire creativity and imagination. Conveniently located near the Palm Springs Convention Center, Hyatt Palm Springs is an ideal choice for business travelers attending conferences or events. After a day of meetings, unwind by taking a refreshing dip in the hotel's kids pool, or explore the nearby Jackie Lee Houston Plaza, a charming public square that hosts live music performances and community events. With so many landmarks and attractions just moments away, Hyatt Palm Springs offers an unforgettable stay in the heart of Palm Springs.





Dining Delights Just Steps Away

When it comes to dining options, Hyatt Palm Springs is surrounded by a plethora of delicious choices. Start your day with a freshly brewed cup of coffee from Palm Springs Koffi or Ignition Coffee Lodge, both just a short walk away. For authentic Mexican cuisine, head over to El Mirasol at Los Arboles or Loco Charlie's Mexican Grill, where you can indulge in flavorful dishes bursting with traditional flavors. If you're in the mood for pizza, Rocky's Pizza is a must-visit, offering a variety of mouthwatering toppings to satisfy your cravings. For a taste of California-inspired dishes, California Pizza Kitchen is just a stone's throw away. For a more upscale dining experience, Circa 59 offers a sophisticated ambiance and a menu filled with delectable options. Ernest Coffee Co and The Muse Cafe are perfect spots to relax and enjoy a cup of coffee or a light bite. No matter what cuisine you're in the mood for, you'll find a diverse range of dining options just steps away from Hyatt Palm Springs.

A Shopper's Paradise

Located in the heart of Palm Springs, Hyatt Palm Springs offers easy access to a variety of shopping landmarks. Just steps away from the hotel, you'll find the Palm Springs Open Air Market, where you can explore a vibrant array of local vendors offering unique crafts, fresh produce, and delicious food. For those in search of vintage treasures, Angel View is a must-visit thrift store that supports a great cause. If you're looking for stylish souvenirs or trendy apparel, Destination PSP is a boutique that specializes in Palm Springs-inspired merchandise. For fashion-forward individuals, Highestform is a high-end clothing store that offers a curated selection of designer brands. And if you're in the mood for some retail therapy, the Desert Fashion Plaza Shopping Center is home to a variety of popular retailers and upscale boutiques. Additionally, art enthusiasts can browse the Palm Springs art + design gallery, showcasing a diverse collection of contemporary artworks. For unique and eclectic gifts, Planet Yachats is a whimsical store that offers an assortment of quirky items. If you're a fan of fine jewelry, Micheal Weems is a local jeweler known for his exquisite craftsmanship. And for those who love designer fashion at discounted prices, Celebrity Seconds is a consignment store that carries a range of high-end clothing and accessories. Lastly, Crystal Fantasy is a metaphysical store that offers a wide selection of crystals, gemstones, and spiritual items. With all these shopping landmarks just a stone's throw away from Hyatt Palm Springs, you'll be spoiled for choice during your stay.

Affordable Luxury at Hyatt Palm Springs

Experience the perfect blend of luxury and affordability at Hyatt Palm Springs. With an average price of $258 per room, this upscale hotel offers exceptional value for money in comparison to the average price of a hotel room in Palm Springs (CA), which stands at $217. At Hyatt Palm Springs, you can indulge in a world-class experience without breaking the bank. Immerse yourself in the stunning desert oasis of Palm Springs, while enjoying the comfort and elegance of this renowned hotel. From the moment you step into the spacious and stylishly appointed rooms, you'll be greeted with a sense of tranquility and relaxation. With its prime location in the heart of downtown Palm Springs, Hyatt Palm Springs offers easy access to the city's vibrant attractions, including renowned golf courses, upscale shopping, and a variety of dining options. Whether you're seeking a romantic getaway, a family vacation, or a business trip, Hyatt Palm Springs provides a remarkable stay at an unbeatable price. Book your stay today and experience the perfect blend of luxury and affordability at Hyatt Palm Springs.

Friendly Staff, Clean Rooms, and Amazing Location

Hyatt Palm Springs is a hotel that consistently receives rave reviews from its satisfied guests. One of the standout features of this hotel is its friendly staff, who go above and beyond to ensure that every guest feels welcome and well taken care of. Visitors have praised the staff for their warm and accommodating nature, making their stay truly enjoyable. Another aspect that guests love about Hyatt Palm Springs is the cleanliness of the rooms and the hotel in general. Many reviewers have mentioned the spotless and spacious rooms, which provide a comfortable and relaxing environment for guests to unwind after a long day of exploring the city. The attention to detail in maintaining cleanliness is evident throughout the hotel, including the pool area, which is frequently described as pristine and inviting. In addition to the exceptional service and cleanliness, the location of Hyatt Palm Springs is also a major draw for visitors. Situated in a prime spot, this hotel offers easy access to the best that Palm Springs has to offer. Guests have raved about the convenience of being within walking distance to popular attractions, restaurants, and shops, making it the perfect base for exploring the city. With a balcony overlooking the pool and a breathtaking mountain view, guests are treated to a picturesque setting that adds to the overall charm of their stay. Whether it's a summer getaway or a return visit, Hyatt Palm Springs is the ideal choice for an unforgettable experience.

Exceptional Customer Ratings at Hyatt Palm Springs

Hyatt Palm Springs in Palm Springs, CA has garnered an impressive reputation among its guests, as reflected in its outstanding customer ratings. With an overall rating of 6.9, this hotel has consistently exceeded expectations and left a lasting impression on its visitors. One of the key factors contributing to its success is its exceptional value, with a rating of 7.1. Guests appreciate the affordable rates combined with the high-quality amenities and services provided by the hotel. Whether you are traveling for business or leisure, Hyatt Palm Springs offers incredible value for your money, ensuring a memorable stay. When it comes to facilities, Hyatt Palm Springs receives a remarkable rating of 7.2. Guests are delighted by the wide range of amenities available, including a refreshing outdoor pool, a fully-equipped fitness center, and a relaxing spa. Whether you want to take a dip in the pool, work out to stay fit, or indulge in some pampering, this hotel has it all. The well-maintained and modern facilities contribute to a comfortable and enjoyable experience for all guests. Cleanliness is a top priority at Hyatt Palm Springs, and it shows in its impressive rating of 7.4. Guests consistently praise the hotel's cleanliness standards, noting that the rooms and common areas are spotless and well-maintained. From the moment you step into the hotel, you can expect a clean and hygienic environment that ensures a pleasant and worry-free stay. The dedicated housekeeping staff works tirelessly to uphold these high standards, leaving guests impressed with the attention to detail and commitment to cleanliness.

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Amenities and facilities

Good6.9

Facilities

Most talked about facilities
Languages spoken
  • English
  • Spanish
Accessibility
  • Elevator
  • Parking spaces for cars self-parking facility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Fitness center
  • Gym/fitness
  • Hot tub
  • On-site entertainment
  • Pool with view
  • Swimming pool
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Bar
  • Restaurants
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Facilities for disabled guests
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Salon
  • Smoke-free property
  • Smoking area unavailable
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids meal
Access
  • Allergy-free rooms
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Smoke alarms
Getting around
  • Car park [on-site]
  • Rental car
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Balcony/terrace
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Free bottled water
  • Hair dryer
  • Hypoallergenic
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Laptop workspace
  • Microwave
  • Mirror
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Radio
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Sofa
  • Streaming service like Netflix
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Continental
  • Vegetarian
Restaurants on site
HooDoo Patio Restaurant & Bar
  • Menu: Buffet
SHARE Small Plate Bistro and Wine Lounge
  • Cuisine: American
  • Menu: Buffet

Location

285 N Palm Canyon Dr, Palm Springs City Center, Palm Springs (CA), United States, 92262-5525

Excellent8.9

Location

Airports
  • Palm Springs International Airport (PSP)
    3.6 km
  • Bermuda Dunes Airport (UDD)
    27.1 km
Public transportation
  • Palm Springs Train Station
    8.0 km
Hospital or clinic
  • Rite Aid
    930 m
Convenience store
  • 7 Eleven
    2.1 km
Cash withdrawal
  • ATM
    40 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 1-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A property fee will be collected upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from16:00
  • Check-out until11:00
Getting around
  • Airport transfer fee0 USD
Extras
  • Breakfast charge (unless included in room price)15 USD
The property
  • Number of bars/lounges1
  • Number of floors3
  • Number of restaurants1
Parking
  • Daily parking fee30 USD

Property announcements

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note: There is a USD 50.00 pet fee (up to a 7 night stay). The resort fee includes: - A daily turn-down service - A free shuttle service - Free coffee and tea - Free bottles of water - Access to business center services - Free bicycle rental - Free local and 1800 phone calls - Access to the fitness center - Guests can enjoy a nightly Sunset Celebration Reception from 16:00 until 17:00. Meet the Management Team and other guests and enjoy complimentary wine, domestic beer and a specialty cocktail of the day along with small bites. Learn about the Palm Springs community and things to explore downtown and in the surrounding areas.

Reviews of Hyatt Palm Springs from real guests

Provided by verified guests of

Agoda logo
7.4
  • Location score 8.9 out of 10 and is a high score in Palm Springs (CA)
    Location8.9
  • Service score 7.8 out of 10 and is a high score in Palm Springs (CA)
    Service7.8
  • Cleanliness score 7.2 out of 10 and is a high score in Palm Springs (CA)
    Cleanliness7.2
  • Facilities score 6.9 out of 10 and is a high score in Palm Springs (CA)
    Facilities6.9
  • Value for money score 6.9 out of 10 and is a high score in Palm Springs (CA)
    Value for money6.9
High score for Palm Springs (CA)
Rating
9+ Exceptional (7)
8-9 Excellent (2)
7-8 Very Good (4)
6-7 Good (2)
<6 Below Expectation (5)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 20 verified guest comments
1234
10.0
Exceptional
Shane from United States
Solo traveler
1 King Bed Suite
Stayed 3 nights in October 2024

This is THE place to stay in Palm Springs!”

I’ve been coming to this Hyatt off and on for the past 10 years and it’s always amazing! Everything is so clean and the staff is above and beyond. You couldn’t ask for a better location, it’s right in the heart of downtown Palm Springs. The pool area and gym are very nice as well. I could keep going on and on about how much I love it here. Looking forward to my next stay!

Reviewed November 01, 2024
8.0
Excellent
Daisy from United States
Family with young children
1 KING BED MOUNTAIN VIEW SUITE
Stayed 2 nights in July 2022

Great location, a bit high price”

This hotel is at a great location! It’s right on the street directly in front of downtown Palm Springs. I am a frequent “quick getaway” and within a few hours of Los Angeles traveler. I traveled with small children. I am also very picky about how clean the rooms are where I stay. I check every corner and every surface. The room was a bit dusty. The shower water ran hot and cold which made for an unpleasant shower. I told the front desk staff and they said they’d let house keeping know as I was checking out. I would stay here again but I will let the front desk know at check in about the state of the room.

Reviewed July 04, 2022
5.6
Ashley from United States
Family with young children
2 Double Beds Pool View Suite
Stayed 1 night in April 2021

Prepare to clean room and change dirty sheets”

Very disappointed considering how much I paid for this room. I always bring my own cleaning supplies for peace of mind but did not expect to see literal dirt and grime on the cleaning towel from wiping surfaces especially not in the middle of a pandemic. Surfaces in the bathroom and by the minibar had whatever fluids on them, which were noticeable on the towel i used to clean. No way these surfaces were disinfected when grimes is still left on them. Hair on the back of the toilet seat. I was only given one wash cloth and had to call for more. The mini fridge sis not work and had to be exchanged. The kind agents at check in supply you with a number to text in case you need anything, but per the agent working at midnight that check in form needs to be updated because she is the only one working the desk and cannot leave to assist you. At midnight I had to walk down stairs and retrieve new sheets for the beds after finding what appeared to be dried toothpaste on the inside bed sheet. It was as if the sheets were not changed; the stain had a texture to it. Spent an additional 15 minutes changing sheets for both beds. Very disappointed. I do not write bad reviews or any reviews really but this could not have gone unmentioned. Please Hyatt, take the time to ensure that there is quality control across the board. And we are in a pandemic! Cleaning and disinfecting cannot be overlooked. Guaranteed if the person who checked out of that room that morning had covid, it was likely left on those very dirty surfaces which couldn’t have been more than lightly brushed over with a rag, if that! Please do better.

Reviewed April 11, 2021
3.2
Junjie from China
Couple
1 King Bed Pool View Suite
Stayed 1 night in November 2024

Awful”

too old and broken

Reviewed November 16, 2024
2.0
Mario from United States
Couple
1 King Bed Pool View Suite
Stayed 1 night in November 2023

Acceptable”

The property needs improvement

Reviewed July 28, 2024
1234

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