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Hyatt Regency Guam
Hyatt Regency Guam
Hyatt Regency Guam
Hyatt Regency Guam
Hyatt Regency Guam
Hyatt Regency Guam
Hyatt Regency Guam

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8.3

Excellent

822 reviews

822 reviews

View5
Beach2
Housekeeping2
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Ypao Beach Park 70 m
UnderWater World 200 m
Gun Beach 1.1 km
Micronesia Mall 1.6 km
Two Lovers Point 2.5 km
Guam Premier Outlets 3.5 km
Chamorro Village 6.8 km
Fish Eye Marine Park 11.8 km
Ritidian Beach 14.8 km
Nearby landmarks
Ypao Beach Park 70 m
UnderWater World 200 m
T Galleria by DFS, Guam 300 m
the Plaza 320 m
JP Super Store 450 m
Guam Regional Medical City Grmc 550 m
Biba Magic Theater 590 m
Tarza Magical Adventure Zone and Water Park 600 m
Acanta Mall 620 m
Tagada Amusement Park 670 m

Hyatt Regency Guam

1155 Pale San Vitores Road, Tumon Bay, Guam, Guam, 96913-4206 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Tumon Bay, allowing you access and proximity to local attractions and sights. Be sure to set some time aside to visit Two Lovers Point as well as Tumon Beach nearby. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Guam

Front desk [24-hour]

Airport transport

Inside city center

240 meters to UnderWater World

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Pets allowed

Swimming pool [indoor]

Spa

Shuttle service

Complimentary WIFi in all rooms

Your dates are popular among travelersUsers are booking a place in Guam every 24 minutes on Agoda.com
Value for money7.6
Distance to city center13.7 km
Location rating9.2
Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
Distance to airport3.1 km

Rooms available at Hyatt Regency Guam

Excellent
Room comfort & quality

8.3

2 Twin Family Club
...
  • Room size: 97 m²/1044 ft²
  • Ocean view
  • 2 double beds
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Regency Family Suite Twin
...
  • Room size: 71 m²/764 ft²
  • Ocean view
  • 1 single bed
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2 Twin Club Access
...
  • Room size: 44 m²/474 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
1 King Club Access
...
  • Room size: 44 m²/474 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
2 Twin Ocean Front Family
...
  • Room size: 63 m²/678 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Regency Suite King
...
  • Room size: 97 m²/1044 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
1 King Bed Oceanfront
...
  • Room size: 44 m²/474 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
2 Twin Beds Ocean Front View
...
  • Room size: 44 m²/474 ft²
  • Ocean view
  • 2 double beds
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2 Twin Beds Ocean View Room
...
  • Room size: 44 m²/474 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Regency Suite Twin
...
  • Room size: 97 m²/1044 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hyatt Regency Guam?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hyatt Regency Guam?

Hyatt Regency Guam is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 75 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hyatt Regency Guam also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hyatt Regency Guam has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Guam with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Hyatt Regency Guam?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Hyatt Regency Guam. There's an additional charge of 29 USD for adults and 15 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hyatt Regency Guam?

Hyatt Regency Guam features 3 on-site restaurants for your dining convenience. Meals served include dinner and lunch. Dishes are served in a la carte and buffet during opening hours. Light meal like desserts and salad are served using only quality ingredients.

Can special events be hosted at Hyatt Regency Guam?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Hyatt Regency Guam. Small or intimate events like entertainment events can also be accomodated. Services for wireless internet and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at Hyatt Regency Guam?

On-site venues and convenient event services make Hyatt Regency Guam an ideal choice for hosting events such as conferences and meetings. The 3 venues can accommodate up to 200 people. Audio-visual equipment is available to help your business event or meeting a successful one.

What is the smoking policy at Hyatt Regency Guam?

Hyatt Regency Guam does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Hyatt Regency Guam?

Restaurants including World Cafe Fiesta Resort Guam, Beachin' Shrimp and Green Lizard Castaways are popular in Hyatt Regency Guam’s neighborhood which is known as Tumon Bay.

What popular shopping places are close to Hyatt Regency Guam?

Shopping options in Hyatt Regency Guam’s Tumon Bay neighborhood include the Plaza, T Galleria by DFS, Guam and Acanta Mall.

What are popular attractions near Hyatt Regency Guam?

Hyatt Regency Guam’s location in the Tumon Bay neighborhood makes it close to famous attractions including Two Lovers Point, UnderWater World and Tarza Magical Adventure Zone and Water Park.

What popular beaches are close to Hyatt Regency Guam?

Hyatt Regency Guam’s Tumon Bay neighborhood also includes Tumon Beach, Ypao Beach Park and Gun Beach.

What popular natural sightseeing spots are close to Hyatt Regency Guam?

Hyatt Regency Guam’s nearby natural sights include Bijia Point, Collapsed ground and Amantes Point located in the same Tumon Bay area.

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Explore the neighborhood

What people love about Hyatt Regency Guam

  • 10

    Exceptional

    "Me and my family definitely enjoyed staying here once again."

    Jan

    |

    September 19, 2021

  • 8.8

    Excellent
    Staff 

    "Everyone was very helpful and accommodating."

    Marie

    |

    August 31, 2021

  • 8

    Very good
    Staff 

    "Overall, it’s a great hotel rooms and accommodating staff."

    IRENE

    |

    July 10, 2021

Overall rating:

8.3

Excellent
822 reviews
Cleanliness
8.0
Facilities
8.4
Location
9.2
Read all reviews >
What travelers say they love:
Overall Ambiance is very good.
Marichelle from Philippines
Family with young children
More about Hyatt Regency Guam

More about Hyatt Regency Guam

Hyatt Regency Guam

For travelers who want to take in the sights and sounds of Guam, Hyatt Regency Guam is the perfect choice. Its convenient location right in the city center allows you more time to see all that Guam has to offer. Are you seeking the true Guam? Experiencing the best of the city's culture is easy with a stay at Hyatt Regency Guam, located merely 2.4 km from Two Lovers Point.
All offerings provided by Hyatt Regency Guam help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Car hire and shuttle services provided by the hotel make exploring Guam even more convenient.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace.
For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Hyatt Regency Guam. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel.
For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Hyatt Regency Guam. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Hyatt Regency Guam, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Hyatt Regency Guam. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub.
Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
A day in will be as fun as a day out with ranges of recreational activities offered at Hyatt Regency Guam. A beach that's accessible right from the hotel puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool.
At Hyatt Regency Guam, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Beat the hot weather with cooling water activities like snorkeling, non-motorized water sports and diving. Fun in the water is easy with aquatic activities available, like canoes.
Challenge your travel group members or other guests to competitive fun, with the hotel's ping-pong table, yoga room and tennis court. Family time on relaxed evenings is easy with the hotel's games room. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't spend all your time inside while in Guam! Chill out in the beach or just watch the waves on warm days at Tumon Beach located 270 m away. Find that special item or souvenir that will commemorate your trip to Guam at Guam Premier Outlets located 3.4 km away.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Swimming Pool

3 mentions

Food & Dining

2 mentions

Beach

2 mentions

Housekeeping

2 mentions

Languages spoken

  • English
  • Filipino
  • Japanese
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Canoeing
  • Diving
  • Exercise area
  • Fishing
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • Mini golf course
  • Nightclub
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Closet
  • Complimentary drinking water
  • Desk
  • Dressing room
  • Iron and ironing board
  • Lock box in room
  • Pool facilities
  • Private bathroom
  • Toiletries
  • Wi-Fi [complimentary]
Food and dining
Restaurants on site

Cafe Kitchen

  • Cuisine: International
  • Menu: Buffet

Niji

  • Cuisine: Japanese
  • Menu: Buffet

Al Dente

  • Cuisine: Italian
  • Menu: A-la-carte

Breezes

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
1155 Pale San Vitores Road, Tumon Bay, Guam, Guam, 96913-4206
Exceptional
Location

9.2

Airports

  • Antonio B. Won Pat International Airport (GUM) - Guam
    3.1 km 12 min drive
  • Tinian International Airport (TIQ) - Northern Mariana Islands
    187.1 km

Public transportation

  • Guam Seal Bus Stop
    2.4 km
  • Iglecias Street Bus Stop
    7.8 km

Hospital or clinic

  • Guam Regional Medical City Grmc
    550 m

Shopping

  • Guam Premier Outlets
    3.5 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Ypao Beach Park
    70 m
  • UnderWater World
    200 m
  • Gun Beach
    1.1 km
  • Micronesia Mall
    1.6 km
  • Two Lovers Point
    2.5 km
  • Guam Premier Outlets
    3.5 km
  • Chamorro Village
    6.8 km
  • Fish Eye Marine Park
    11.8 km
  • Ritidian Beach
    14.8 km

Nearby landmarks

  • Ypao Beach Park
    70 m
  • UnderWater World
    200 m
  • T Galleria by DFS, Guam
    300 m
  • the Plaza
    320 m
  • JP Super Store
    450 m
  • Guam Regional Medical City Grmc
    550 m
  • Biba Magic Theater
    590 m
  • Tarza Magical Adventure Zone and Water Park
    600 m
  • Acanta Mall
    620 m
  • Tagada Amusement Park
    670 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee75 USD
  • Distance from city center13.7 km
  • Travel time to airport (minutes)22

Extras

  • Breakfast charge (unless included in room price)29 USD

The property

  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants3
  • Number of rooms 450
  • Year property opened1993
  • Most recent renovation2008

Parking

  • Daily parking fee0 USD
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Reviews of Hyatt Regency Guam from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.0
Facilities8.4
Location9.2
Room comfort and quality8.3
Service8.5
Value for money7.6
High score for Guam
Rating
9+ Exceptional (176)
8-9 Excellent (96)
7-8 Very Good (81)
6-7 Good (48)
<6 Below Expectation (52)
Time of the year
Mar - May (89)
Jun - Aug (123)
Sep - Nov (123)
Dec - Feb (118)
All guests (822)
All room types
All languages

Show reviews that mention 

Showing 453 verified guest comments
12345
8.7
Excellent
Cesar from United States
Family with young children
Stayed 7 nights in March 2015

I would definitely stay in this great Hotel again”

Location, Beach and Swimming pool

Though this hotel is dated and need some renovations, the Hyatt Regency Guam make the best out of all resources. The hotel is very nice and has all the amenities needed to make your stay very comfortable. The following are the pros and cons: Cons: -Dated facilities. - Though hotel is very clean some minor details were not maintain such as the AC filters were very dirty and the drainage in the balcony was dirty. -The hotel did not have their own chairs in the beach and the business that rents equipment had all their equipment in the water blocking part of the beach. Pros: -Prime location and quiet. -Great beach and beach view. -Excellent restaurant options we liked 4 out of 5. -Excellent Spa with great options. -3 great swimming pools and a nice little warm jacuzzi. -Great gardening and exotic birds. Overall I would definitely stay in this great Hotel again.

Reviewed March 11, 2015

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10.0
Exceptional
Jan from Guam
Family with young children
1 King Bed Room
Stayed 3 nights in August 2020

Staycation perfection ”

Hyatt (Guam) is our main go-to hotel of choice. We’ve done our wedding, sons birthday and numerous staycations and dinners. Never disappoints! Timing was kinda off for us this time around, being with the pandemic at the moment. But the hotels cleanliness was assuring enough for us to want to stay over.

Reviewed August 18, 2020

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Dear Jan, Thank you for your wonderful review. We always try to provide the best service to our guests. We look forward to welcoming you back soon! Thank You! Hyatt Regency Guam team

Responded October 07, 2020
Hyatt Regency Guam
10.0
Exceptional
HOON from South Korea
Couple
2 Twin Beds Ocean Front View
Stayed 3 nights in January 2020

Good quality than expected.”

After checking the reviews of several hotels, I would like to say that the selected hotel was Hyatt, and that selection was not wrong. The hotel facilities and rooms were in good condition and the staff were very friendly. The facilities were very good and there was a lot of fun.

Reviewed January 30, 2020

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Dear HOON, Warm greetings from Hyatt Regency Guam. It is lovely to learn that both our service delivered and the hotel's facilities exceeded your expectations. We're happy you had a fun time during your stay and hope you will choose to stay with us again. Sincerely, Hyatt Regency Guam Team

Responded January 31, 2020
Hyatt Regency Guam
9.6
Exceptional
Namkook from South Korea
Solo traveler
2 Twin Beds Ocean Front View
Stayed 2 nights in July 2019

This hotel is the best in Guam”

I staied 3days. I can say this hotel is one of the best service in the world. Even, the staff Lily who korean. Hers kind is over the classic. During the stay in guam. I reserved few activities. But there are little problem. Then Lily helped me so kindly. She call the company for me. and explain, slove the problem. I've never recieved this service anyother hotel. I'm really want to tell her thank you. Plz if you watch this message Send to her "Thank you so much. My travel was perfect because of you."

Reviewed July 15, 2019

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Dear Namkook, Warm greetings from Hyatt Regency Guam. Thank you very much for sharing your experience with Lily. We are so happy to learn that she was able to assist you with your activities during your visit to Guam. We will certainly pass on your positive feedback to both Lily and the front office management team. We hope you enjoyed your time on the island and look forward to welcoming you back for another visit very soon. Sincerely, Sophia Chu General Manager

Responded July 19, 2019
Hyatt Regency Guam
7.6
Very good
Maritess from Philippines
Family with young children
2 Twin Beds Ocean View Room
Stayed 4 nights in October 2019

So-so”

Second time in guam. First time we stayed in outrigger. I would recommend outrigger for its perfect location. And the oceanview rooms are really oceanview. My oceanview in hyatt is more of trees and pool view. Staff are wonderful though and will really help you... bathroom needs major scrubbing...

Reviewed October 11, 2019

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Dear Maritess, Warm greetings from Hyatt Regency Guam and thank you for your comments. We appreciate your feedback as it assists us in better understanding the experiences of our guests. Also, thank you for your kind words about our team. We are proud of the high level of service the team delivers every day. Sincerely, Sophia Chu General Manager

Responded October 15, 2019
Hyatt Regency Guam
7.6
Very good
SEUNGHYE
Solo traveler
2 Twin Beds Ocean View Room
Stayed 2 nights in March 2019

Great trip with Hyatte Regency Guam.”

Hafa adai! Great trip for me and my mom&sister, it was our first trip to Guam. Two of us arrive first, and I will be there late. So I certainly asked you when they arrive there, please check in first for them, before we departure, and you said 'yes I will'. BUT, One of your Korean staff stopped them at the lobby, and asked my passport, and keep saying 'If you don't have reserved person's passport, you can't check in'. They(my mom and sister) waited an hour in your hotel lobby!! How can she said that? That time, I was in airport to Guam. If they took my passport, how can I go there? It was disappointed. But except that, I'm totally SATISFIED!

Reviewed April 12, 2019

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Dear Seunghye, Hafa Adai and thank you for staying with us! It is lovely to hear you were satisfied with your stay. In regards to your check-in experience, we apologize for the confusion. Due to security reasons, we are unable to check-in guests if their names do not appear on the reservation without the presence of the reservation holder. However, for added convenience, we do have the ability to place more than one name on the reservation to assist with situations such as the one you and your family had. In the future, please feel free to contact our reservations team before your arrival and we can assist you further with this. Thank you again for choosing to stay with us and we look forward to welcoming you back in the future. Sincerely, Sophia Chu General Manager

Responded April 29, 2019
Hyatt Regency Guam
7.0
Very good
Senedra from United States
Couple
Stayed 1 night in May 2015

It's Okay..but not worth the money”

room setup, view and staff

The hotels interior looks old but I've been to Guam multiple times and I'm starting to believe its the feel of all the hotels in the area. However, the Hyatt was nice and staff was friendly but it was extremely over-priced.

Reviewed May 25, 2015

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10.0
Exceptional
Park from South Korea
Couple
1 King Club Access
Stayed 2 nights in December 2019

Best hotel ever!”

The manager,room,sanitary,location ...everything was so much perfect than i imagined! love hyatt:)

Reviewed December 14, 2019

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Dear Ms. Park, Thank you for choosing Hyatt Regency Guam. It is wonderful to hear you had a great stay! We appreciate all your positive feedback about our services and facilities, and we look forward to welcoming you back again in the future. Sincerely, Sophia Chu General Manager

Responded December 16, 2019
Hyatt Regency Guam
8.8
Excellent
Marichelle from Philippines
Family with young children
1 King Bed with Ocean View
Stayed 3 nights in April 2019

Our Hotel Experience”

Overall Ambiance is very good. All hotel staff are friendly and accomodating. Our 2yr old son enjoyed the pool! Hotel location is very good because of walking distance to shopping malls. Here are some things for improvement: - Room needs modernization. - Overall food quality/taste - The buffet (whether Cafe Kitchen or Niji) were so so..

Reviewed April 09, 2019

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Dear Marichelle, Warm greetings from Hyatt Regency Guam! Thank you for choosing to stay with us and for sharing your experience. It is lovely that your son was able to enjoy the pool and that you found our location convenient. We also appreciate you sharing some areas of improvement. I have shared these with the departmental management teams who are working on ways to improve the experience for our guests. We look forward to welcoming you back in the future. Sincerely, Sophia Chu General Manager

Responded April 29, 2019
Hyatt Regency Guam
9.2
Exceptional
Joo from South Korea
Family with young children
2 Twin Beds Ocean View Room
Stayed 4 nights in November 2018

Best location ever”

Its location is great. Breakfast at this hotel is okay, but there are not lots of options despite of the price. Swimming pool is huge and nice, but not for the kids. It is quite deep for children, so if your children are afraid of water, you should be together all the time or go to the beach. The beach is so close and beautiful.

Reviewed November 24, 2018

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Dear Joo, Thank you for taking the time to share your feedback. We appreciate the positive rating. We hope that you will visit us again in the future. Sincerely, Sophia Chu General Manager

Responded February 12, 2019
Hyatt Regency Guam
10.0
Exceptional
Hung from Hong Kong SAR, China
Couple
1 King Bed Oceanfront
Stayed 4 nights in February 2017

Totally worth!”

Very nice view with the best beach and swimming pool facilities when compared to surrounding hotels Nice rooms and friendly staff Will definitely come back next time!

Reviewed February 25, 2017

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3.6
Christopher from United States
Couple
2 Twin Beds Ocean Front View
Stayed 7 nights in February 2018

Acceptable”

Here is the feedback that I sent to Hyatt. As a Hyatt Regency Hotel member, I feel it is important for me to let you know that I was disappointed with my recent stay at the Hyatt Guam Regency Feb 16 - 23, in room 817 for which I paid approximately $420 per night. Based on my experience, I would not recommend the hotel to anyone who is planning a trip to Guam nor would I return to this hotel if I return to Guam. Our room, 817 was also not 5-star quality. The door had chips in the paint and marks. All of the chair cushions are stained. There are stains, marks and dents on almost every wall. The tile grout (floor and bathroom) is uniformly discolored. Twice during our stay, our room was not serviced- on the second day and fifth day of our stay. We did call hotel services and ask for service. The second time we asked to see the housekeeping manager and he told me that the maid had tried to clean our room but the door was double locked, which was not true. The usual practice o

Reviewed February 24, 2018

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4.3
DONALD from United States
Family with young children
Stayed 7 nights in September 2015

My family review”

Location close to shopping, beach n pool at location w towels, facility has potential but sadly lacks upkeep

It was average family liked pool n beach, but rooms smelled humid, moldy curtain n liner not safe for asthmatics etc plus hope we weren't exposed to black mold! Hallway Carpet on floor had dustbunnies n debris undisturbed entire week we were there. We had rental car thankfully, staff friendly but gave poor directions. Doesn't live up to Hyatt name very expensive for lacking standards n sanitation. Should have qualified health inspection performed. Owner/management appears to be squeezing out profit without investment inbasic facility maintenance. Next visit to Guam would need to see improvements to consider staying here again.

Reviewed September 28, 2015

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8.7
Excellent
Carmencito from Philippines
Business traveler
Stayed 2 nights in March 2015

Nice and strategically located hotel”

Convenient location , nice view and clean

Except for the initial problem with the aircondition unit, the hotel is clean and staff are very friendly

Reviewed March 08, 2015

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6.8
Good
PeiFen from Taiwan
Family with teens
2 Twin Beds Ocean View Room
Stayed 2 nights in August 2019

Good location! But old building and equipment and not clean floor!”

Good location and convenient to go shopping and nice beach and great swimming pools. But the hotel with 5 star certificate have old building and equipment, and not clean floor to feel lots of sands. When checking in around 3pm, the receptor said the room was not ready, we said it's OK, we were going to shopping for a while. After back to the hotel, we got a room with being very far from main elevator and locating the farthest corner of the building at 2nd floor. In addition, the view was blocked by a tree, but my order was a room with ocean view. We responded to the hotel in the 2nd day, and the receptor said we could pay extra fee $20 USD to upgrade the room at 9th floor. We paid for it not complaining because we didn't want to break our good emotion. In addition, the high room fee didn't include breakfast.

Reviewed September 03, 2019

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Dear PeiFen, Thank you for choosing to stay at Hyatt Regency Guam and for your feedback. We’re glad you enjoyed our hotel’s convenient location. We also appreciate your additional comments regarding your stay and apologize that your initial room was not as expected. Your feedback has been shared with our operational teams so we are better able to implement improvements to the hotel experience. Finally, we hope the remainder of your vacation was pleasant and we hope you will consider staying with us again in the future. Sincerely, Sophia Chu General Manager

Responded September 06, 2019
Hyatt Regency Guam
4.0
JEEHAE from South Korea
Family with young children
2 Twin Beds Ocean View Room
Stayed 4 nights in June 2019

Terrible Horrible Awful”

It was first time to go to Guam. Unfortunately staying in your hotel was terrible time. ​ 1. Your cleaning service .. I had to ask you more than 3 times a day while staying. You always said OK soon... but no answer no reaction 2. Bugs .. I heard some rooms have bugs. Yes it was my room. I gave water to my daughter at dawn without light. Next morning I saw bugs around or inside the cup!! What the hell!! ​ In spite of good reasons of Guam, I had been waiting for the moment going back to my country. It was totally because of you. I do not want any more experience in your hotel.

Reviewed July 04, 2019

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Dear Jeejae, Thank you for taking the time to share your feedback. We sincerely apologize that your stay was not as expected on this occasion and that this experience impacted your overall stay. Cleanliness is of utmost importance to us. We shared your comments with the Housekeeping management team who investigated the issues you had highlighted and they have already implemented improvements. While we understand it will be difficult to rectify your most recent stay, we hope you will give us the opportunity in the future to show you the positive changes we have made. Sincerely, Sophia Chu General Manager

Responded July 08, 2019
Hyatt Regency Guam
7.6
Very good
Maria from Philippines
Business traveler
2 Twin Beds Ocean View Room
Stayed 1 night in October 2019

Very good”

It is my second time to stay in this hotel. Sent a request for an early check in but hotel is not responsive at all. No water when we went back at midnight. How could that be considering that this is a four star hotel. Will definitely not stay in this hotel again.

Reviewed November 01, 2019

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Dear Maria, Thank you for taking the time to share your experience. We are sorry to learn that your stay was not as expected. We appreciate your comments and they have been shared with our rooms division, so we may improve the service delivered to all our in-house guests. We hope you will consider staying with us again so we may show you the improvements we have made. Sincerely, Sophia Chu General Manager

Responded November 24, 2019
Hyatt Regency Guam
10.0
Exceptional
Wing from Hong Kong SAR, China
Solo traveler
2 Twin Beds Ocean View Room
Stayed 1 night in February 2017

Everything nice ”

Nice service , nice view and good food The Japanese restaurant buffet is value of money.

Reviewed March 26, 2017

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9.2
Exceptional
junmyoung from South Korea
Couple
1 King Bed Oceanfront
Stayed 2 nights in October 2016

Nice facility and best locaion”

room condition was so nice but one bad thing was pool condition;; i mean mosquito did atack me a lot;;

Reviewed August 27, 2017

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8.0
Excellent
Jihyun from South Korea
Family with teens
2 Twin Beds Ocean Front View
Stayed 4 nights in January 2019

Good location”

Good location but it was too far away to take elevator when I stay the hotel. Nice staff

Reviewed January 07, 2019

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Dear Jihyun, Hafa Adai from Hyatt Regency Guam. Thank you for choosing to stay with us and for your positive rating. We hope to welcome you back again soon to your home away from home! Sincerely, Sophia Chu General Manager

Responded February 12, 2019
Hyatt Regency Guam
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