Hyatt Regency Guam
1 King Bed Oceanfront - Bed Hyatt Regency Guam
Swimming pool [kids] Hyatt Regency Guam
Lobby Hyatt Regency Guam
See all 65 photos
Removed from saved list
8.3
Excellent
/10
(661 reviews)See what guests said
See map
9.2
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
  • DFS Galleria Guam200 m
  • The Plaza230 m
  • Underwater World310 m
  • Tumon Beach310 m
  • Acanta Mall350 m
  • JP Super Store450 m
  • Guam Regional Medical City550 m
  • Tarza Magical Adventure Zone and Water Park630 m
  • Ypao Beach Park660 m
  • Gun Beach1.26 km
  • Free Wi-Fi

    Hyatt Regency Guam

    1155 Pale San Vitores Road, Tumon Bay, Guam, Guam, 96913-4206 - See map
    "Very nice view with the best beach and swimming pool facilities when compared to surrounding hotels Nice rooms and friendly staff Will definitely c..."
    Hung - February 25, 2017
    Excellent service
    8.5 rating for service
    Excellent facilities on premise
    8.4 facilities on premise
    • Airport transfer

    • Private beach

    • Currency exchange

    • Located in heart of Guam

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 78 times | 15 travelers are looking at this property right now

    Property ranking|Compared to 141 Guam properties
    See all rankings
    Location score
    9.2/10
    Room comfort score
    8.3/10
    Couples review score
    8.4/10
    Service score
    8.5/10
    Better than
    96
    %
    of Guam properties
    Better than
    95
    %
    of Guam properties
    Better than
    95
    %
    of Guam properties
    Better than
    92
    %
    of Guam properties
    Value for money7.6
    Distance to city center13.7 km
    Location rating9.2
    Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
    Distance to airport2.3 km

    Rooms available at Hyatt Regency Guam

    8.3
    Excellent
    Room comfort & quality
    Regency Family Suite Twin
    Regency Family Suite Twin
    ...
    • Room size: 71 m²/764 ft²
    • Ocean view
    • 1 single bed
    Enter dates to see prices
    Regency Family Suite King
    Regency Family Suite King
    ...
    • Room size: 97 m²/1044 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Regency Suite Twin
    Regency Suite Twin
    ...
    • Room size: 97 m²/1044 ft²
    • Ocean view
    • 2 single beds
    Enter dates to see prices
    Family King Suite
    Family King Suite
    ...
    • Room size: 97 m²/1044 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Family Twin Suite
    Family Twin Suite
    ...
    • Room size: 97 m²/1044 ft²
    • Balcony/terrace
    • 2 single beds
    Enter dates to see prices
    1 King Club Access
    1 King Club Access
    ...
    • Room size: 44 m²/474 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    2 Twin Club Access
    2 Twin Club Access
    ...
    • Room size: 44 m²/474 ft²
    • Ocean view
    • 2 double beds
    Enter dates to see prices
    Regency Suite King
    Regency Suite King
    ...
    • Room size: 97 m²/1044 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    2 Twin Family Club
    2 Twin Family Club
    ...
    • Room size: 97 m²/1044 ft²
    • Ocean view
    • 2 double beds
    Enter dates to see prices
    Regency Ste King
    Regency Ste King
    ...
    • Room size: 97 m²/1044 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices

    What people love about Hyatt Regency Guam

    • 8.0
      Very good
      Location

      "The location is very convenient."

      Po K.

      |

      January 1, 2019

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about Hyatt Regency Guam

    More about Hyatt Regency Guam

    9.2
    Exceptional

    "The beach is so close and beautiful."

    Joo H.

    |

    November 24, 2018

    An overview

    Show less

    What they offer

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Hyatt Regency Guam from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (661)Booking.com Reviews (1247)
    8.3
    /
    10
    Cleanliness8.0
    Facilities8.4
    Location9.2
    Room comfort and quality8.3
    Service8.5
    Value for money7.6
    Rating
    9+ Exceptional (146)
    8-9 Excellent (83)
    7-8 Very Good (66)
    6-7 Good (42)
    <6 Below Expectation (41)
    Time of the year
    Mar - May (85)
    Jun - Aug (116)
    Sep - Nov (89)
    Dec - Feb (88)
    All languages
    All guests (661)
    All room types
    Showing 378 verified guest comments
    12345
    9.6
    Exceptional
    Namkook from South Korea
    Solo traveler
    2 Twin Beds Ocean Front View
    Stayed 2 nights in July 2019

    This hotel is the best in Guam”

    I staied 3days. I can say this hotel is one of the best service in the world. Even, the staff Lily who korean. Hers kind is over the classic. During the stay in guam. I reserved few activities. But there are little problem. Then Lily helped me so kindly. She call the company for me. and explain, slove the problem. I've never recieved this service anyother hotel. I'm really want to tell her thank you. Plz if you watch this message Send to her "Thank you so much. My travel was perfect because of you."

    Reviewed July 15, 2019

    Dear Namkook, Warm greetings from Hyatt Regency Guam. Thank you very much for sharing your experience with Lily. We are so happy to learn that she was able to assist you with your activities during your visit to Guam. We will certainly pass on your positive feedback to both Lily and the front office management team. We hope you enjoyed your time on the island and look forward to welcoming you back for another visit very soon. Sincerely, Sophia Chu General Manager

    Responded July 19, 2019
    Hyatt Regency Guam
    9.2
    Exceptional
    Joo from South Korea
    Family with young children
    2 Twin Beds Ocean View Room
    Stayed 4 nights in November 2018

    Best location ever”

    Its location is great. Breakfast at this hotel is okay, but there are not lots of options despite of the price. Swimming pool is huge and nice, but not for the kids. It is quite deep for children, so if your children are afraid of water, you should be together all the time or go to the beach. The beach is so close and beautiful.

    Reviewed November 24, 2018

    Dear Joo, Thank you for taking the time to share your feedback. We appreciate the positive rating. We hope that you will visit us again in the future. Sincerely, Sophia Chu General Manager

    Responded February 12, 2019
    Hyatt Regency Guam
    4.0
    JEEHAE from South Korea
    Family with young children
    2 Twin Beds Ocean View Room
    Stayed 4 nights in June 2019

    Terrible Horrible Awful”

    It was first time to go to Guam. Unfortunately staying in your hotel was terrible time. ​ 1. Your cleaning service .. I had to ask you more than 3 times a day while staying. You always said OK soon... but no answer no reaction 2. Bugs .. I heard some rooms have bugs. Yes it was my room. I gave water to my daughter at dawn without light. Next morning I saw bugs around or inside the cup!! What the hell!! ​ In spite of good reasons of Guam, I had been waiting for the moment going back to my country. It was totally because of you. I do not want any more experience in your hotel.

    Reviewed July 04, 2019

    Dear Jeejae, Thank you for taking the time to share your feedback. We sincerely apologize that your stay was not as expected on this occasion and that this experience impacted your overall stay. Cleanliness is of utmost importance to us. We shared your comments with the Housekeeping management team who investigated the issues you had highlighted and they have already implemented improvements. While we understand it will be difficult to rectify your most recent stay, we hope you will give us the opportunity in the future to show you the positive changes we have made. Sincerely, Sophia Chu General Manager

    Responded July 08, 2019
    Hyatt Regency Guam
    8.8
    Excellent
    Marichelle from Philippines
    Family with young children
    1 King Bed with Ocean View
    Stayed 3 nights in April 2019

    Our Hotel Experience”

    Overall Ambiance is very good. All hotel staff are friendly and accomodating. Our 2yr old son enjoyed the pool! Hotel location is very good because of walking distance to shopping malls. Here are some things for improvement: - Room needs modernization. - Overall food quality/taste - The buffet (whether Cafe Kitchen or Niji) were so so..

    Reviewed April 09, 2019

    Dear Marichelle, Warm greetings from Hyatt Regency Guam! Thank you for choosing to stay with us and for sharing your experience. It is lovely that your son was able to enjoy the pool and that you found our location convenient. We also appreciate you sharing some areas of improvement. I have shared these with the departmental management teams who are working on ways to improve the experience for our guests. We look forward to welcoming you back in the future. Sincerely, Sophia Chu General Manager

    Responded April 29, 2019
    Hyatt Regency Guam
    7.6
    Very good
    SEUNGHYE
    Solo traveler
    2 Twin Beds Ocean View Room
    Stayed 2 nights in March 2019

    Great trip with Hyatte Regency Guam.”

    Hafa adai! Great trip for me and my mom&sister, it was our first trip to Guam. Two of us arrive first, and I will be there late. So I certainly asked you when they arrive there, please check in first for them, before we departure, and you said 'yes I will'. BUT, One of your Korean staff stopped them at the lobby, and asked my passport, and keep saying 'If you don't have reserved person's passport, you can't check in'. They(my mom and sister) waited an hour in your hotel lobby!! How can she said that? That time, I was in airport to Guam. If they took my passport, how can I go there? It was disappointed. But except that, I'm totally SATISFIED!

    Reviewed April 12, 2019

    Dear Seunghye, Hafa Adai and thank you for staying with us! It is lovely to hear you were satisfied with your stay. In regards to your check-in experience, we apologize for the confusion. Due to security reasons, we are unable to check-in guests if their names do not appear on the reservation without the presence of the reservation holder. However, for added convenience, we do have the ability to place more than one name on the reservation to assist with situations such as the one you and your family had. In the future, please feel free to contact our reservations team before your arrival and we can assist you further with this. Thank you again for choosing to stay with us and we look forward to welcoming you back in the future. Sincerely, Sophia Chu General Manager

    Responded April 29, 2019
    Hyatt Regency Guam
    8.4
    Excellent
    MIJUNG from South Korea
    Family with young children
    2 Twin Beds Ocean Front View
    Stayed 2 nights in May 2019

    good hotel”

    this hotel has a good location and good view.

    Reviewed June 03, 2019

    Dear Mijung, Thank you for leaving us a review! We're glad you enjoyed the location and the breathtaking views of the ocean. We look forward to you visiting us again in the future.

    Responded June 10, 2019
    Hyatt Regency Guam
    8.0
    Excellent
    Po from Hong Kong
    Family with teens
    2 Twin Beds Ocean View Room
    Stayed 5 nights in December 2018

    Very good”

    The location is very convenient. But the TV could not receive any signals so it couldn't ever work.

    Reviewed January 01, 2019

    Dear Po, We appreciate the positive rating. Please rest assured that your concerns will be shared with the team so that we may continue to improve upon our services and facilities. We hope that you will visit us again in the future. Sincerely, Sophia Chu General Manager

    Responded February 12, 2019
    Hyatt Regency Guam
    8.7
    Excellent
    Cesar from United States
    Family with young children
    Stayed 7 nights in March 2015

    I would definitely stay in this great Hotel again”

    Location, Beach and Swimming pool

    Though this hotel is dated and need some renovations, the Hyatt Regency Guam make the best out of all resources. The hotel is very nice and has all the amenities needed to make your stay very comfortable. The following are the pros and cons: Cons: -Dated facilities. - Though hotel is very clean some minor details were not maintain such as the AC filters were very dirty and the drainage in the balcony was dirty. -The hotel did not have their own chairs in the beach and the business that rents equipment had all their equipment in the water blocking part of the beach. Pros: -Prime location and quiet. -Great beach and beach view. -Excellent restaurant options we liked 4 out of 5. -Excellent Spa with great options. -3 great swimming pools and a nice little warm jacuzzi. -Great gardening and exotic birds. Overall I would definitely stay in this great Hotel again.

    Reviewed March 11, 2015
    7.6
    Very good
    HAU from Hong Kong
    Couple
    1 King Bed with Ocean View
    Stayed 4 nights in December 2018

    Not quite suitable for couples”

    The staff are nice and helpful but the resort is suitable for families with children, but not for couples who seek a peaceful getaway.

    Reviewed December 27, 2018

    Dear Hau, Hafa Adai from Hyatt Regency Guam. Thank you for taking the time to provide a rating. Please feel free to share with us what we can do to improve your stay in the future. Sincerely, Sophia Chu General Manager

    Responded February 12, 2019
    Hyatt Regency Guam
    9.2
    Exceptional
    junmyoung from South Korea
    Couple
    1 King Bed Oceanfront
    Stayed 2 nights in October 2016

    Nice facility and best locaion”

    room condition was so nice but one bad thing was pool condition;; i mean mosquito did atack me a lot;;

    Reviewed August 27, 2017
    10.0
    Exceptional
    Kimberly from Philippines
    Couple
    Stayed 3 nights in November 2016

    Great Guam Hotel”

    Good hotel

    Reviewed June 22, 2017
    10.0
    Exceptional
    Wing from Hong Kong
    Solo traveler
    2 Twin Beds Ocean View Room
    Stayed 1 night in February 2017

    Everything nice ”

    Nice service , nice view and good food The Japanese restaurant buffet is value of money.

    Reviewed March 26, 2017
    9.7
    Exceptional
    Bryna from Philippines
    Couple
    Stayed 3 nights in November 2015

    nice location”

    the hotel is near shopping malls, friendly and approachable staff, nice swimming pools
    Reviewed December 07, 2015
    8.0
    Excellent
    Jihyun from South Korea
    Family with teens
    2 Twin Beds Ocean Front View
    Stayed 4 nights in January 2019

    Good location”

    Good location but it was too far away to take elevator when I stay the hotel. Nice staff

    Reviewed January 07, 2019

    Dear Jihyun, Hafa Adai from Hyatt Regency Guam. Thank you for choosing to stay with us and for your positive rating. We hope to welcome you back again soon to your home away from home! Sincerely, Sophia Chu General Manager

    Responded February 12, 2019
    Hyatt Regency Guam
    3.6
    Christopher from United States
    Couple
    2 Twin Beds Ocean Front View
    Stayed 7 nights in February 2018

    Acceptable”

    Here is the feedback that I sent to Hyatt. As a Hyatt Regency Hotel member, I feel it is important for me to let you know that I was disappointed with my recent stay at the Hyatt Guam Regency Feb 16 - 23, in room 817 for which I paid approximately $420 per night. Based on my experience, I would not recommend the hotel to anyone who is planning a trip to Guam nor would I return to this hotel if I return to Guam. Our room, 817 was also not 5-star quality. The door had chips in the paint and marks. All of the chair cushions are stained. There are stains, marks and dents on almost every wall. The tile grout (floor and bathroom) is uniformly discolored. Twice during our stay, our room was not serviced- on the second day and fifth day of our stay. We did call hotel services and ask for service. The second time we asked to see the housekeeping manager and he told me that the maid had tried to clean our room but the door was double locked, which was not true. The usual practice o

    Reviewed February 24, 2018
    4.3
    DONALD from United States
    Family with young children
    Stayed 7 nights in September 2015

    My family review”

    Location close to shopping, beach n pool at location w towels, facility has potential but sadly lacks upkeep

    It was average family liked pool n beach, but rooms smelled humid, moldy curtain n liner not safe for asthmatics etc plus hope we weren't exposed to black mold! Hallway Carpet on floor had dustbunnies n debris undisturbed entire week we were there. We had rental car thankfully, staff friendly but gave poor directions. Doesn't live up to Hyatt name very expensive for lacking standards n sanitation. Should have qualified health inspection performed. Owner/management appears to be squeezing out profit without investment inbasic facility maintenance. Next visit to Guam would need to see improvements to consider staying here again.

    Reviewed September 28, 2015
    7.0
    Very good
    Senedra from United States
    Couple
    Stayed 1 night in May 2015

    It's Okay..but not worth the money”

    room setup, view and staff

    The hotels interior looks old but I've been to Guam multiple times and I'm starting to believe its the feel of all the hotels in the area. However, the Hyatt was nice and staff was friendly but it was extremely over-priced.

    Reviewed May 25, 2015
    5.6
    LIU from China
    Family with young children
    Stayed 2 nights in October 2016

    so far so good”

    staffs are not helpful.

    Reviewed April 20, 2017
    6.0
    Jeong from South Korea
    Couple
    1 King Bed Oceanfront
    Stayed 5 nights in August 2016

    Very nice location, and facilities”

    It was very nice to satay in there. The price is too expensive.

    Reviewed August 25, 2016
    7.6
    Very good
    Seong from South Korea
    Family with young children
    Stayed 3 nights in April 2016

    Great, but...”

    The location of room was too far from the elevator..

    Reviewed April 26, 2016
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    Hyatt Regency Guam
    |Excellent 8.3
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Exceptional location
    • Tumon Beach