Hyatt Regency Guam

1155 Pale San Vitores Road, Tumon Bay, Guam, Guam, 96913-4206 - See map
Free Wi-Fi
8.3
Excellent
/10
(815 reviews)See what guests said
View5
Housekeeping2
Beach2
select your datePlease enter your stay dates to see price
Hyatt Regency Guam

"I would recommend outrigger for its perfect location."

Maritess - October 11, 2019

 Hyatt Regency Guam
Lobby Hyatt Regency Guam
Lobby Hyatt Regency Guam
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See map
Popular landmarks
UnderWater World 200 m
Tumon Beach 280 m
Gun Beach 1.26 km
Micronesia Mall 1.63 km
Ypao Beach Park 1.93 km
Two Lovers Point 2.46 km
Guam Premier Outlets 3.5 km
Chamorro Village 6.84 km
Fish Eye Marine Park 11.8 km
Ritidian Beach 16.61 km
Nearby landmarks
UnderWater World 200 m
Tumon Beach 280 m
T Galleria by DFS, Guam 300 m
the Plaza 320 m
JP Super Store 450 m
Guam Regional Medical City Grmc 550 m
Biba Magic Theater 590 m
Tarza Magical Adventure Zone and Water Park 600 m
Acanta Mall 620 m
Tagada Amusement Park 670 m
9.2

Exceptional

Location rating score

Inside city center
Popular neighborhood
ParkingFREE
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
What guests are saying:Read all 815 reviews
Excellent service
8.5 rating for service
Excellent facilities on premise
8.4 facilities on premise
Excellent comfort
8.3 room quality and comfort
Excellent cleanliness
8.0 rating for cleanliness

Nice service , nice view and good food The Japanese restaurant buffet is value of money.

Wing | March 26, 2017

The hotel facilities and rooms were in good condition and the staff were very friendly.

HOON | January 30, 2020

Hotel location is very good because of walking distance to shopping malls.

Marichelle | April 9, 2019

It is walking distance to the main street and really worth to stay.

SWEE | July 2, 2017

I can say this hotel is one of the best service in the world.

Namkook | July 15, 2019

The facilities were very good and there was a lot of fun.

HOON | January 30, 2020

  • Airport transfer

  • Private beach

  • Currency exchange

  • Located in heart of Guam

  • Free Wi-Fi in all rooms!

Cheaper than 76% of all properties in Guam in the last 24 hoursCompared to 76 Guam properties at Agoda for various dates
Value for money7.6
Distance to city center13.7 km
Location rating9.2
Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
Distance to airport3.1 km

Rooms available at Hyatt Regency Guam

Excellent
Room comfort & quality
8.3
Regency Family Suite Twin
Regency Family Suite Twin
...
  • Room size: 71 m²/764 ft²
  • Ocean view
  • 1 single bed
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2 Twin Family Club
2 Twin Family Club
...
  • Room size: 97 m²/1044 ft²
  • Ocean view
  • 2 double beds
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2 Twin Ocean Front Family
2 Twin Ocean Front Family
...
  • Room size: 63 m²/678 ft²
  • Ocean view
  • 2 single beds
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1 King Ocean View Family
1 King Ocean View Family
...
  • Room size: 63 m²/678 ft²
  • Ocean view
  • 1 king bed
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Regency Family Suite King
Regency Family Suite King
...
  • Room size: 97 m²/1044 ft²
  • Ocean view
  • 1 king bed
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2 Twin Club Access
2 Twin Club Access
...
  • Room size: 44 m²/474 ft²
  • Ocean view
  • 2 double beds
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Regency Suite Twin
Regency Suite Twin
...
  • Room size: 97 m²/1044 ft²
  • Ocean view
  • 2 single beds
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Regency Suite King
Regency Suite King
...
  • Room size: 97 m²/1044 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
1 King Club Access
1 King Club Access
...
  • Room size: 44 m²/474 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
2 Twin Ocean View Family
2 Twin Ocean View Family
...
  • Room size: 63 m²/678 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hyatt Regency Guam?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hyatt Regency Guam?

Hyatt Regency Guam is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 75 USD. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hyatt Regency Guam also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Hyatt Regency Guam has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Guam with private transportation, the resort can arrange car rental for you.

What is the smoking policy at Hyatt Regency Guam?

Hyatt Regency Guam does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Hyatt Regency Guam

  • 8.4
    Excellent
    Location
    "This hotel has a good location and good view."

    MIJUNG | June 3, 2019

  • 8.0
    Very good
    Location
    "The location is very convenient."

    Po | January 1, 2019

  • 8.8
    Excellent
    "Overall Ambiance is very good."

    Marichelle | April 9, 2019

Property ranking|Compared to 76 Guam properties
See all rankings
Room comfort score
8.3/10
Location score
9.2/10
Service score
8.5/10
Room size
65 sqm.
Better than
91
%
of Guam properties
Better than
89
%
of Guam properties
Better than
87
%
of Guam properties
Bigger than
87
%
of Guam properties
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Overall rating:
8.3
Excellent
815 reviews
Cleanliness
8.0
Facilities
8.4
Location
9.2
Read all reviews >
What travelers say they love:
Everything was so much perfect than i imagined!
Park from South Korea
Couple
More about Hyatt Regency Guam

More about Hyatt Regency Guam

Situated in Tumon Bay, Hyatt Regency Guam is the perfect place to experience Guam and its surroundings. The hotel lies 13.7 km from the city center and provides accessibility to important town facilities. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Hyatt Hotels is renowned for its quality services and friendly staff, and Hyatt Regency Guam lives up to expectations. Guests of the hotel can enjoy on-site features like free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out, luggage storage.

Hyatt Regency Guam is home to 450 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, towels, internet access – wireless (complimentary), non smoking rooms, air conditioning. The hotel offers many unique recreational opportunities such as hot tub, private beach, fitness center, sauna, outdoor pool. Hyatt Regency Guam is an ideal place of stay for travelers seeking charm, comfort and convenience in Guam.

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Most talked about facilities

Swimming Pool
3 mentions
Food & Dining
2 mentions
Beach
2 mentions
Housekeeping
2 mentions

What they offer

8.8
Excellent
Staff 
"All hotel staff are friendly and accomodating."

Marichelle | April 9, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Cafe Kitchen
Cuisine:International
Menu:Buffet
Niji
Cuisine:Japanese
Menu:Buffet
Al Dente
Cuisine:Italian
Menu:A-la-carte
Breezes
Cuisine:International
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Hyatt Regency Guam from real guests

Provided by verified guests of Agoda
Agoda Reviews (815)Booking.com Reviews (876)
8.3
/
10
Cleanliness8.0
Facilities8.4
Location9.2
Room comfort and quality8.3
Service8.5
Value for money7.6
High score for Guam
Rating
9+ Exceptional (175)
8-9 Excellent (94)
7-8 Very Good (80)
6-7 Good (48)
<6 Below Expectation (52)
Time of the year
Mar - May (88)
Jun - Aug (121)
Sep - Nov (123)
Dec - Feb (117)
All guests (815)
All room types
All languages

Show reviews that mention 

Showing 449 verified guest comments
12345
8.7
Excellent
Cesar from United States
Family with young children
Stayed 7 nights in March 2015

I would definitely stay in this great Hotel again”

Location, Beach and Swimming pool

Though this hotel is dated and need some renovations, the Hyatt Regency Guam make the best out of all resources. The hotel is very nice and has all the amenities needed to make your stay very comfortable. The following are the pros and cons: Cons: -Dated facilities. - Though hotel is very clean some minor details were not maintain such as the AC filters were very dirty and the drainage in the balcony was dirty. -The hotel did not have their own chairs in the beach and the business that rents equipment had all their equipment in the water blocking part of the beach. Pros: -Prime location and quiet. -Great beach and beach view. -Excellent restaurant options we liked 4 out of 5. -Excellent Spa with great options. -3 great swimming pools and a nice little warm jacuzzi. -Great gardening and exotic birds. Overall I would definitely stay in this great Hotel again.

Reviewed March 11, 2015
9.6
Exceptional
Namkook from South Korea
Solo traveler
2 Twin Beds Ocean Front View
Stayed 2 nights in July 2019

This hotel is the best in Guam”

I staied 3days. I can say this hotel is one of the best service in the world. Even, the staff Lily who korean. Hers kind is over the classic. During the stay in guam. I reserved few activities. But there are little problem. Then Lily helped me so kindly. She call the company for me. and explain, slove the problem. I've never recieved this service anyother hotel. I'm really want to tell her thank you. Plz if you watch this message Send to her "Thank you so much. My travel was perfect because of you."

Reviewed July 15, 2019

Dear Namkook, Warm greetings from Hyatt Regency Guam. Thank you very much for sharing your experience with Lily. We are so happy to learn that she was able to assist you with your activities during your visit to Guam. We will certainly pass on your positive feedback to both Lily and the front office management team. We hope you enjoyed your time on the island and look forward to welcoming you back for another visit very soon. Sincerely, Sophia Chu General Manager

Responded July 19, 2019
Hyatt Regency Guam
7.6
Very good
Maritess from Philippines
Family with young children
2 Twin Beds Ocean View Room
Stayed 4 nights in October 2019

So-so”

Second time in guam. First time we stayed in outrigger. I would recommend outrigger for its perfect location. And the oceanview rooms are really oceanview. My oceanview in hyatt is more of trees and pool view. Staff are wonderful though and will really help you... bathroom needs major scrubbing...

Reviewed October 11, 2019

Dear Maritess, Warm greetings from Hyatt Regency Guam and thank you for your comments. We appreciate your feedback as it assists us in better understanding the experiences of our guests. Also, thank you for your kind words about our team. We are proud of the high level of service the team delivers every day. Sincerely, Sophia Chu General Manager

Responded October 15, 2019
Hyatt Regency Guam
7.6
Very good
SEUNGHYE
Solo traveler
2 Twin Beds Ocean View Room
Stayed 2 nights in March 2019

Great trip with Hyatte Regency Guam.”

Hafa adai! Great trip for me and my mom&sister, it was our first trip to Guam. Two of us arrive first, and I will be there late. So I certainly asked you when they arrive there, please check in first for them, before we departure, and you said 'yes I will'. BUT, One of your Korean staff stopped them at the lobby, and asked my passport, and keep saying 'If you don't have reserved person's passport, you can't check in'. They(my mom and sister) waited an hour in your hotel lobby!! How can she said that? That time, I was in airport to Guam. If they took my passport, how can I go there? It was disappointed. But except that, I'm totally SATISFIED!

Reviewed April 12, 2019

Dear Seunghye, Hafa Adai and thank you for staying with us! It is lovely to hear you were satisfied with your stay. In regards to your check-in experience, we apologize for the confusion. Due to security reasons, we are unable to check-in guests if their names do not appear on the reservation without the presence of the reservation holder. However, for added convenience, we do have the ability to place more than one name on the reservation to assist with situations such as the one you and your family had. In the future, please feel free to contact our reservations team before your arrival and we can assist you further with this. Thank you again for choosing to stay with us and we look forward to welcoming you back in the future. Sincerely, Sophia Chu General Manager

Responded April 29, 2019
Hyatt Regency Guam
7.0
Very good
Senedra from United States
Couple
Stayed 1 night in May 2015

It's Okay..but not worth the money”

room setup, view and staff

The hotels interior looks old but I've been to Guam multiple times and I'm starting to believe its the feel of all the hotels in the area. However, the Hyatt was nice and staff was friendly but it was extremely over-priced.

Reviewed May 25, 2015
9.2
Exceptional
Joo from South Korea
Family with young children
2 Twin Beds Ocean View Room
Stayed 4 nights in November 2018

Best location ever”

Its location is great. Breakfast at this hotel is okay, but there are not lots of options despite of the price. Swimming pool is huge and nice, but not for the kids. It is quite deep for children, so if your children are afraid of water, you should be together all the time or go to the beach. The beach is so close and beautiful.

Reviewed November 24, 2018

Dear Joo, Thank you for taking the time to share your feedback. We appreciate the positive rating. We hope that you will visit us again in the future. Sincerely, Sophia Chu General Manager

Responded February 12, 2019
Hyatt Regency Guam
3.6
Christopher from United States
Couple
2 Twin Beds Ocean Front View
Stayed 7 nights in February 2018

Acceptable”

Here is the feedback that I sent to Hyatt. As a Hyatt Regency Hotel member, I feel it is important for me to let you know that I was disappointed with my recent stay at the Hyatt Guam Regency Feb 16 - 23, in room 817 for which I paid approximately $420 per night. Based on my experience, I would not recommend the hotel to anyone who is planning a trip to Guam nor would I return to this hotel if I return to Guam. Our room, 817 was also not 5-star quality. The door had chips in the paint and marks. All of the chair cushions are stained. There are stains, marks and dents on almost every wall. The tile grout (floor and bathroom) is uniformly discolored. Twice during our stay, our room was not serviced- on the second day and fifth day of our stay. We did call hotel services and ask for service. The second time we asked to see the housekeeping manager and he told me that the maid had tried to clean our room but the door was double locked, which was not true. The usual practice o

Reviewed February 24, 2018
8.8
Excellent
Marichelle from Philippines
Family with young children
1 King Bed with Ocean View
Stayed 3 nights in April 2019

Our Hotel Experience”

Overall Ambiance is very good. All hotel staff are friendly and accomodating. Our 2yr old son enjoyed the pool! Hotel location is very good because of walking distance to shopping malls. Here are some things for improvement: - Room needs modernization. - Overall food quality/taste - The buffet (whether Cafe Kitchen or Niji) were so so..

Reviewed April 09, 2019

Dear Marichelle, Warm greetings from Hyatt Regency Guam! Thank you for choosing to stay with us and for sharing your experience. It is lovely that your son was able to enjoy the pool and that you found our location convenient. We also appreciate you sharing some areas of improvement. I have shared these with the departmental management teams who are working on ways to improve the experience for our guests. We look forward to welcoming you back in the future. Sincerely, Sophia Chu General Manager

Responded April 29, 2019
Hyatt Regency Guam
4.3
DONALD from United States
Family with young children
Stayed 7 nights in September 2015

My family review”

Location close to shopping, beach n pool at location w towels, facility has potential but sadly lacks upkeep

It was average family liked pool n beach, but rooms smelled humid, moldy curtain n liner not safe for asthmatics etc plus hope we weren't exposed to black mold! Hallway Carpet on floor had dustbunnies n debris undisturbed entire week we were there. We had rental car thankfully, staff friendly but gave poor directions. Doesn't live up to Hyatt name very expensive for lacking standards n sanitation. Should have qualified health inspection performed. Owner/management appears to be squeezing out profit without investment inbasic facility maintenance. Next visit to Guam would need to see improvements to consider staying here again.

Reviewed September 28, 2015
10.0
Exceptional
Hung from Hong Kong
Couple
1 King Bed Oceanfront
Stayed 4 nights in February 2017

Totally worth!”

Very nice view with the best beach and swimming pool facilities when compared to surrounding hotels Nice rooms and friendly staff Will definitely come back next time!

Reviewed February 25, 2017
6.8
Good
PeiFen from Taiwan
Family with teens
2 Twin Beds Ocean View Room
Stayed 2 nights in August 2019

Good location! But old building and equipment and not clean floor!”

Good location and convenient to go shopping and nice beach and great swimming pools. But the hotel with 5 star certificate have old building and equipment, and not clean floor to feel lots of sands. When checking in around 3pm, the receptor said the room was not ready, we said it's OK, we were going to shopping for a while. After back to the hotel, we got a room with being very far from main elevator and locating the farthest corner of the building at 2nd floor. In addition, the view was blocked by a tree, but my order was a room with ocean view. We responded to the hotel in the 2nd day, and the receptor said we could pay extra fee $20 USD to upgrade the room at 9th floor. We paid for it not complaining because we didn't want to break our good emotion. In addition, the high room fee didn't include breakfast.

Reviewed September 03, 2019

Dear PeiFen, Thank you for choosing to stay at Hyatt Regency Guam and for your feedback. We’re glad you enjoyed our hotel’s convenient location. We also appreciate your additional comments regarding your stay and apologize that your initial room was not as expected. Your feedback has been shared with our operational teams so we are better able to implement improvements to the hotel experience. Finally, we hope the remainder of your vacation was pleasant and we hope you will consider staying with us again in the future. Sincerely, Sophia Chu General Manager

Responded September 06, 2019
Hyatt Regency Guam
4.0
JEEHAE from South Korea
Family with young children
2 Twin Beds Ocean View Room
Stayed 4 nights in June 2019

Terrible Horrible Awful”

It was first time to go to Guam. Unfortunately staying in your hotel was terrible time. ​ 1. Your cleaning service .. I had to ask you more than 3 times a day while staying. You always said OK soon... but no answer no reaction 2. Bugs .. I heard some rooms have bugs. Yes it was my room. I gave water to my daughter at dawn without light. Next morning I saw bugs around or inside the cup!! What the hell!! ​ In spite of good reasons of Guam, I had been waiting for the moment going back to my country. It was totally because of you. I do not want any more experience in your hotel.

Reviewed July 04, 2019

Dear Jeejae, Thank you for taking the time to share your feedback. We sincerely apologize that your stay was not as expected on this occasion and that this experience impacted your overall stay. Cleanliness is of utmost importance to us. We shared your comments with the Housekeeping management team who investigated the issues you had highlighted and they have already implemented improvements. While we understand it will be difficult to rectify your most recent stay, we hope you will give us the opportunity in the future to show you the positive changes we have made. Sincerely, Sophia Chu General Manager

Responded July 08, 2019
Hyatt Regency Guam
7.6
Very good
Maria from Philippines
Business traveler
2 Twin Beds Ocean View Room
Stayed 1 night in October 2019

Very good”

It is my second time to stay in this hotel. Sent a request for an early check in but hotel is not responsive at all. No water when we went back at midnight. How could that be considering that this is a four star hotel. Will definitely not stay in this hotel again.

Reviewed November 01, 2019

Dear Maria, Thank you for taking the time to share your experience. We are sorry to learn that your stay was not as expected. We appreciate your comments and they have been shared with our rooms division, so we may improve the service delivered to all our in-house guests. We hope you will consider staying with us again so we may show you the improvements we have made. Sincerely, Sophia Chu General Manager

Responded November 24, 2019
Hyatt Regency Guam
9.2
Exceptional
junmyoung from South Korea
Couple
1 King Bed Oceanfront
Stayed 2 nights in October 2016

Nice facility and best locaion”

room condition was so nice but one bad thing was pool condition;; i mean mosquito did atack me a lot;;

Reviewed August 27, 2017
8.7
Excellent
Carmencito from Philippines
Business traveler
Stayed 2 nights in March 2015

Nice and strategically located hotel”

Convenient location , nice view and clean

Except for the initial problem with the aircondition unit, the hotel is clean and staff are very friendly

Reviewed March 08, 2015
10.0
Exceptional
SWEE from Malaysia
Couple
1 King Bed Oceanfront
Stayed 3 nights in June 2017

Excellent - worth to stay”

it is walking distance to the main street and really worth to stay. walking access to private beach.

Reviewed July 02, 2017
10.0
Exceptional
Wing from Hong Kong
Solo traveler
Twin Room with Ocean View
Stayed 1 night in February 2017

Everything nice ”

Nice service , nice view and good food The Japanese restaurant buffet is value of money.

Reviewed March 26, 2017
8.0
Excellent
Jihyun from South Korea
Family with teens
2 Twin Beds Ocean Front View
Stayed 4 nights in January 2019

Good location”

Good location but it was too far away to take elevator when I stay the hotel. Nice staff

Reviewed January 07, 2019

Dear Jihyun, Hafa Adai from Hyatt Regency Guam. Thank you for choosing to stay with us and for your positive rating. We hope to welcome you back again soon to your home away from home! Sincerely, Sophia Chu General Manager

Responded February 12, 2019
Hyatt Regency Guam
10.0
Exceptional
CHANWOO from South Korea
Family with young children
Stayed 1 night in February 2015

#Happy memory in Guam”

Swimming pool, front beach, location

Good location, kind staff, brilliant beach....everything was good...

Reviewed May 05, 2015
8.4
Excellent
mihyun from South Korea
Couple
2 Twin Beds Ocean View Room
Stayed 2 nights in August 2019

Kind staff and huge room”

Staff was so kind and helpful only one cons. It was little bit hard to manage wheelchair due to carpet on the floor

Reviewed August 31, 2019

Dear Valued Guest, Warm greetings from Hyatt Regency Guam. Thank you for reviewing the hotel and for your valuable comments. We will be sure to pass your feedback onto our Rooms team, so we are better able to improve the hotel experience for guests visiting with a wheelchair. Sincerely, Sophia Chu General Manager

Responded September 03, 2019
Hyatt Regency Guam
12345
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