Hyatt Regency Jeju
Hyatt Regency Jeju
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"Staff politefast check in n outroom clean n comfortable"

toh

|

May 6, 2018

Club View Twin - Guestroom Hyatt Regency Jeju
Club View Twin - Guestroom
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Interior view Hyatt Regency Jeju
Interior view
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Swimming pool [outdoor] Hyatt Regency Jeju
Swimming pool [outdoor]
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Swimming pool [outdoor] Hyatt Regency Jeju
Swimming pool [outdoor]
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Excellent
Location
8.7
See all 52 photos Hyatt Regency Jeju
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Hyatt Regency Jeju

Excellent location
- Inside city center
- What's nearby?
Excellent
From 385 reviewsSee what guests said
8.1
/
10
Excellent service
8.4
Value for money7.7
Distance to city center36 km
Location rating8.7
Nearest airportJeju International Airport (CJU)
Distance to airport30.3 km
  • Airport transfer

  • 120 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Last booked 8 hours ago | 8 travelers are looking at this property right now
Club View Room
Club View Room
...
  • Room size: 36 m²/388 ft²
  • Mountain view
  • 1 double bed
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Club Ocean View King
Club Ocean View King
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
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Club Queen
Club Queen
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 queen beds
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Club Deluxe King Room
Club Deluxe King Room
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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1 King Deluxe
1 King Deluxe
...
  • Room size: 36 m²/388 ft²
  • Mountain view
  • 1 double bed
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Club Twin
Club Twin
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
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Ocean View Deluxe
Ocean View Deluxe
...
  • Room size: 36 m²/388 ft²
  • Ocean view
  • 1 queen bed
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Club King
Club King
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 1 king bed
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2 Twin Beds
2 Twin Beds
...
  • Room size: 36 m²/388 ft²
  • Mountain view
  • 2 single beds
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Regency Suite
Regency Suite
...
  • Room size: 67 m²/721 ft²
  • Mountain view
  • 1 king bed
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More about Hyatt Regency Jeju

More about Hyatt Regency Jeju

"Looking for a nice and comfort stay in Jeju."

Foong Y.

|

October 21, 2016

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"It was a satisfying stay overall."

Jae S.

|

December 4, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (385)Booking.com Reviews (659)
8.1
/
10
Cleanliness8.0
Facilities7.7
Location8.7
Room comfort and quality8.3
Service8.4
Value for money7.7
Provided by verified guests of Agoda
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All guests (385)
All room types
Showing 310 verified guest comments
12345
6.4
Good
Josephine from Hong Kong
Couple
Queen Room
Stayed 4 nights in October 2018
Excellent location but disappointing facilities ”
Quite a disappointing stay, not what I would expect from a Hyatt Regency. It’s pleasing to the eye but tired facilities. We had to change rooms because of faulty safe, hot water kettle and toilet not properly connected. In the “new” room, electric sockets on the wall work sporadically and the balcony screen door fell off the track. We couldn’t be bothered. Breakfast buffet at Won 35,000 did not have much selection/food varieties. Coffee were served warm. But staff were courteous and efficient; response time to our phone request for service was prompt; and the location was excellent.
Reviewed October 13, 2018
10.0
Exceptional
toh from Singapore
Couple
King Room
Stayed 2 nights in May 2018
marvelous”
staff polite fast check in n out room clean n comfortable
Reviewed May 06, 2018
2.0
Ines from Indonesia
Group
King Room
Stayed 2 nights in April 2018
Terrible Customer Service Very Deceiving. ”
Dont ever stay here! We accidentally booked this place but we found out it was the wrong location in Jeju island. Upon realising, we immediately called Agoda to cancel our booking (within a couple of hours of the booking). The hotel send an email (black and white proof) that they are willing to cancel 1 night and refund the other night. After giving them (Agoda) all of our credit card details and waited. They sent us email saying that the hotel doesnt wanna refund us anymore. What the? They just changed their mind and refused to give us a refund WHICH THEY PROMISED! Very unprofessional for such a big well known company. Will never stay at any HYATT hotel again and neither should anyone. TERRIBLE!!
Reviewed April 25, 2018
5.6
Richard from South Korea
Couple
King Room
Stayed 5 nights in April 2018
We both had food poisoning at hotel”
I fell sick first meal and luckily vomited most of the night. The hotel did uograde us but my wife is now very sick after last meal there. The restaruants there have major issues with food hygiene.
Reviewed April 12, 2018
10.0
Exceptional
LAU from Malaysia
Family with young children
King Room
Stayed 2 nights in March 2018
Beautiful and huge garden”
Room a bit old but clean and comfortable
Reviewed March 25, 2018
6.4
Good
Lambert from South Korea
Couple
1 King Deluxe
Stayed 1 night in March 2018
Good”
The location is great and the sea view wonderful. Quality of service was very basic and not up to Hyatt standards or a 5 stars hotel in my opinion. Rooms and facilities are obviously old and would need a good refreshment. There was holes in the bed sheets and on the bathrobe. Great breakfast, although no fresh tangerine juice which was really disappointing considering that is the island specialty!
Reviewed March 05, 2018
8.4
Excellent
Jae from South Korea
Family with young children
Twin Ocean View
Stayed 2 nights in September 2017
Good hotel ”
Hotel has beautiful view of the ocean. swimming pool is quite old but provides good view of the sea. Room condition is quite old as well but is kept tidy. It was a satisfying stay overall.
Reviewed December 04, 2017
7.2
Very good
ZHIHUI from Singapore
Family with young children
Club King
Stayed 4 nights in June 2017
Goos service but hotel facility too old”
room and other facility too old
Reviewed July 07, 2017
4.4
Ralf from Germany
Couple
1 King Deluxe
Stayed 5 nights in May 2017
Pool Closed?”
We booked the Hyatt Regency as a long weekend getaway after our wedding, to relax and recover. Since our main plan was to rest at the pool, we thought we pick a more upscale hotel, and chose the Hyatt Regency. Unfortunately, upon arrival we were told that the outdoor pool was closed and would only open 1 day after our departure. The location at Jungmun beach was also not exactly what we had expected. A steep and narrow path led down to the beach, overgrown left and right. at the bottom of the path was the beach, and also a big pile of trash. On the bright side, the concierge staff was very friendly. Also, our Korean style room was very nice, and quite spacious. Unfortunately the hotel put us into the "family wing" of the hotel on 1st floor. Due to the acoustics, we could hear all the little ones left and right. Not exactly perfect when you're a couple planning to relax.
Reviewed June 01, 2017
6.0
Scott from United States
Couple
Queen Room
Stayed 5 nights in May 2017
Above average”
First, something positive. The hotel gardens are nice and most staff were very helpful and courteous. Now that is out of the way, the hotel had a lot of negative points. Worst among them, from my point of view, was the restaurant which doubled as a cafe with no differentiation. The food prices were outrageous. Roughly $25 for a burger or club sandwich (among the cheapest things on the menu) and the prices go up from there. Menu choices left much to be desired as well, for those seeking to keep meal cost for two at a reasonable $50 or less per meal. After having the eggs benedict for breakfast two days in a row (again, trying to keep our food costs relatively low), I decided to switch it up for something new and ordered the "fresh bakery" set. This amounted to an $11 meager basket of four pieces of regular toast and a couple "fresh" pastries directly from the Sesco truck. I understand that Hyatt fancies itself a higher-end hotel, but I resented being taken to the cleaners during meal time (the other hotel restaurant was closed for renovations, but I have no reason to believe that it would have been any more reasonably priced). The hotel itself is rather old and the structure is clearly not well maintained, although the gardens are. The electric car recharging port was out of order for example, and wood decking is rotting (although freshly stained according to the Korean technique of covering up something bad with a fresh coat of superficial covering). Several facilities were closed while we were there including the outdoor pool, an outdoor restaurant (unclear if that was seasonal or simply no longer operating), and the second restaurant as mentioned earlier. The "business center" could more accurately be described as a business closet, having only one computer in a 1x1 meter space tucked away in a remote corner of the lobby (printing was free, however, which was a plus). The gym was nice, and the spa seemed clean. Our room smelled of mold, the hotel
Reviewed May 20, 2017
8.0
Excellent
Gabriela from Switzerland
Business traveler
Ocean View King
Stayed 3 nights in March 2017
Very kind staff, excellent management, tired rooms in need of renovation”
+fantastic view +good food + very nice staff + excellent customer service and hotel top management - rooms in dire need of renovation - very, very hard beds When I informed management about my issue, they did their utmost to try to make the bed more comfortable. Even offered me a massage since I had a massive back ache. Interactions with the General Director of the hotel were fantastic. Real wow effect. I believe they are aware about the infrastructure issue and said they are in the course of renovating rooms... seems the Korean rooms are all done (didn't get one of those as they were all taken).
Reviewed March 29, 2017
8.0
Excellent
Azeleta from Malaysia
Business traveler
King Room
Stayed 2 nights in March 2017
Fast Sevice, Location, and affordability ”
Fast Sevice, Location, and affordability
Reviewed March 24, 2017
8.0
Excellent
SEUNGTAI from South Korea
Solo traveler
King Room
Stayed 1 night in April 2015
good”
good
Reviewed November 07, 2016
10.0
Exceptional
Foong from Malaysia
Solo traveler
2 Twin Beds
Stayed 1 night in October 2016
Worth paying for ”
Looking for a nice and comfort stay in Jeju. This would be a good choice :)
Reviewed October 21, 2016
10.0
Exceptional
Daniel from United Kingdom
Couple
Queen Room
Stayed 2 nights in June 2016
Impressive”
One of the best hotels in Jeju, and one of the best value for money too.
Reviewed July 20, 2016
10.0
Exceptional
WEN from Singapore
Family with teens
2 Twin Beds
Stayed 2 nights in April 2015
A great sea view hotel”
location, view and good service
very comfortable and some staffs can speak Chinese
Reviewed November 29, 2015
8.7
Excellent
yiu from Hong Kong
Solo traveler
Ocean View King
Stayed 3 nights in October 2015
Hotel environment is excellent and relaxed”
Gardening,room condition,excellent view
I am very enjoy and feel relaxed,staffs are helpful and polite
Reviewed October 19, 2015
4.7
Thomas from Austria
Couple
2 Twin Beds
Stayed 2 nights in September 2015
Highly disappointed”
. Staff was very nice and attentive
Annoyingly old and broken bathroom finishings. Super old room. Aircon defect. Location not optimal. Beach a joke.
Reviewed September 13, 2015
9.7
Exceptional
XIAOLEI from China
Family with teens
2 Twin Beds
Stayed 2 nights in May 2015
An old but classic hotel with nice garden”
good location, nice sea view, nice walking track
The hotel is located near to most of the places of interest. If you has a car, it would be a recommended option. The sea view and the mountain view from the room balcony is very nice.
Reviewed June 08, 2015
9.7
Exceptional
toh from Singapore
Couple
King Room
Stayed 2 nights in May 2015
fantastic n marvellous hotel”
seaview room; staff polite n helpful; got casinos
strongly recommended to stay on! got casinos n staff polite n helpful..free vouchers for new members..free wifi..room clean n comfortable w balcony n facing sea! so relax n enjoyed holidays..abit hot weather but coool wind
Reviewed May 26, 2015
12345
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