8.5
Excellent
13.1% this month
/10
(3,368 reviews)See what guests said
Highly rated by guests – 88% would recommend
Highly rated by guests – 88% would recommend
Housekeeping36
View33
Breakfast24
See map
9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Upperstar Cafe & Bar 70 m
Borneo Books I 80 m
Marlin Statue 80 m
Wisma Merdeka 90 m
Borneo Books II 90 m
Sword Fish Monument 110 m
KK Esplanade 110 m
Japanese Shiatsu & Reflexology 110 m
Iwase Books 110 m
The Borneo Shop 120 m
Nearby landmarks
Kota Kinabalu City Mosque 220 m
Gaya Street Sunday Market 260 m
Signal Hill Observatory Platform 410 m
Night Market 630 m
Mamutik Island 1.09 km
Sabah State Museum 2.74 km
Tunku Abdul Rahman Marine Park 7.83 km
Sapi Island 7.85 km
Manukan Island 8.32 km
Poring Hot Springs 14.19 km
Hyatt Regency Kinabalu

"I will definitely come back to this hotel again."

Dr - January 15, 2020
Sea View King Bed - View Hyatt Regency Kinabalu
Lobby Hyatt Regency Kinabalu
Interior view Hyatt Regency Kinabalu
See all 64 photos
Removed from saved list
Free Wi-Fi

Hyatt Regency Kinabalu

Jalan Datuk Salleh Sulong, Central Business District, Kota Kinabalu, Malaysia, 88991 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Front desk [24-hour]
Hassle-free check in
Close to Kota Kinabalu City Mosque
Within 220 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Located in heart of Kota Kinabalu

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Cheaper than 81% of all properties in Kota Kinabalu in the last 24 hoursCompared to 1,449 Kota Kinabalu properties at Agoda for various dates
Value for money8.0
Location rating9.1
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport7.4 km

Rooms available at Hyatt Regency Kinabalu

Excellent
Room comfort & quality
8.6
Sea View King Bed
...
  • Room size: 42 m²/452 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 93 m²/1001 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
1 King City View
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Regency Suite
...
  • Room size: 89 m²/958 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club King
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Sea View
...
  • Room size: 46 m²/495 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Sea View Twin Bed
...
  • Room size: 42 m²/452 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Twin Room
...
  • Room size: 46 m²/495 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Twin City View
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
King Room
...
  • Room size: 46 m²/495 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hyatt Regency Kinabalu?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hyatt Regency Kinabalu?

For those who wish to drive their own cars, Hyatt Regency Kinabalu has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kota Kinabalu with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Hyatt Regency Kinabalu?

Hyatt Regency Kinabalu does permit smoking in some areas and is not 100% smoke-free.

See map
Explore the neighborhood

What people love about Hyatt Regency Kinabalu

  • 10.0
    Exceptional
    Location

    "Location is great to anywhere n everywhere."

    Nur

    |

    December 25, 2019

  • 8.0
    Very good

    "The views over the sea were outstanding."

    Paul

    |

    March 8, 2020

  • 10.0
    Exceptional
    Location

    "Excellent location and nice room."

    Jenny

    |

    December 23, 2019

Property ranking|Compared to 1,449 Kota Kinabalu properties
See all rankings
Room comfort score
8.6/10
Location score
9.1/10
Service score
8.7/10
Cleanliness score
8.6/10
Better than
99
%
of Kota Kinabalu properties
Better than
96
%
of Kota Kinabalu properties
Better than
94
%
of Kota Kinabalu properties
Better than
94
%
of Kota Kinabalu properties
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Overall rating:
8.5
Excellent
3,368 reviews
Cleanliness
8.6
Facilities
8.0
Location
9.1
Read all reviews >
What travelers say they love:
I enjoy the food, and value is good indeed.
jefri from Brunei Darussalam
Couple
More about Hyatt Regency Kinabalu

More about Hyatt Regency Kinabalu

Hyatt Regency Kinabalu is the landmark in the heart of downtown Kota Kinabalu for luxury stays, exciting dining, and memorable meetings. Located downtown in the business district, this magnificent property is 15 minutes from Kota Kinabalu International Airport, overlooking the South China Sea, and only a few steps from shops, restaurants, corporate offices, street markets, and the city’s numerous attractions.

Hyatt Regency Kinabalu has recently completed renovation to its restaurant and lounge spaces, and re-branded to Tanjung Ria Kitchen. Its halal certified kitchens present the best of local and Western cuisine in a contemporary setting. The open kitchens take center stage as the chefs prepare all orders à la minute upon request. Tanjung Ria Kitchen will provide the ultimate dining experience for guests who wish to savor popular local and Western dishes in one seating.

Hyatt Regency Kinabalu offers opulent surroundings, a relaxing outdoor pool, a newly rebranded Avantang Spa, and an amazing seaside ambiance to complete your stay.

Show less

Most talked about facilities

Housekeeping
100 mentions
Breakfast
88 mentions
View
68 mentions
Swimming Pool
63 mentions

What they offer

10.0
Exceptional
Staff 

"The staff are mostly helpful and friendly."

Rosmuniza

|

January 4, 2020

View all reviews
Show less

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Food and dining

Breakfast options

American
Asian
Continental
Halal
Buffet

Restaurants on site

Tanjung Ria Kitchen
Cuisine:Asian, Chinese, Indian
Menu:A-la-carte
Nagisa Japanese Restaurant
Cuisine:Japanese
Menu:A-la-carte
Mosaic
Cuisine:Asian, International, Local
Menu:A-la-carte
The Lounge
Cuisine:Asian, Chinese, Indian
Menu:A-la-carte
Poolside Bar
Cuisine:Pizza
Menu:A-la-carte
Shenanigan's Fun Pub
No additional information available

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Property's guest policies

Show less

Some helpful facts

Show less

Property announcements

Show less

Reviews of Hyatt Regency Kinabalu from real guests

Provided by verified guests of Agoda
Agoda Reviews (3368)Booking.com Reviews (907)
8.5
/
10
Cleanliness8.6
Facilities8.0
Location9.1
Room comfort and quality8.6
Service8.7
Value for money8.0
High score for Kota Kinabalu
Rating
9+ Exceptional (871)
8-9 Excellent (675)
7-8 Very Good (648)
6-7 Good (195)
<6 Below Expectation (154)
Time of the year
Mar - May (538)
Jun - Aug (671)
Sep - Nov (674)
Dec - Feb (660)
All guests (3368)
All room types
All languages

Show reviews that mention 

Showing 2543 verified guest comments
12345
9.3
Exceptional
Lee from Malaysia
Couple
Stayed 3 nights in June 2012

Restored my faith in the Hyatt Regency hotels”

location, amenities, rain shower, furnishing

It was with much contemplation when I decided to stay at the Hyatt Regency Kinabalu during my recent vacation to Sabah. I had a very bad experience with the Hyatt Regency in Kuantan but I decided to go ahead due to the mostly positive reviews on Tripadvisor and other review sites. I am glad to report that my stay at Hyatt Regency Kinabalu was a wonderful experience. The hotel doesn't look like much from the outside but the room was spacious and quite tastefully decorated. The art pieces, glowing bathroom counter and the recessed wall for the TV with the ambient lighting were nice touches. However the one unique feature that I enjoyed the most was the rain shower in the bathroom. One minor gripe is that there is no wifi internet in the room. There is wired internet but I was using a tablet. The hotel is located next to the waterfront and in the heart of the city. It is a short walk to the night market and handicraft market located along the waterfront. It is also a stone throw from Gaya street which is transformed into a street market on Sunday. Just a little further away but still well within walking distance are the Suria Sabah shopping mall and Jesselton Point, where you can catch the ferries to the nearby islands.

Reviewed June 20, 2012
9.3
Exceptional
Thomas from Australia
Business traveler
King Room
Stayed 1 night in November 2011

Lovely Hotel in a great location”

The hotel is situated right in the heart of KK central with shopping complex surrounding the primises. Great Ocean view.

When I check-in to the hotel, I was greeted by a very friendly staff with a friendly smile. The overall staffs are very friendly and helpful. I had the delux seaview room and room size is reasonable. Usually I have problem settling in and sleeping at hotels but with that night in KK, I slept rather soundly. Hyatt Regency KK is situated right in the town centre with shopping malls surrounding the building. There are lots of restaurants serving really good food ( which is what KK is famous for)and there are a few nice pubs just across the road. I don not hesitate to recommend this hotel to anyone and in my next trip to KK, I will return to Hyatt Regency Kota Kinabalu.

Reviewed November 14, 2011
8.7
Excellent
Teodor from Sweden
Business traveler
Stayed 2 nights in December 2011

Great deal offering great value for money”

The comfort of the room and the service level of the staff

I decided to stay at Hyatt Regency based on a recommendation from a colleague and since Agoda had a "free upgrade to Sea View room" I decided to give it a chance. I was not disappointed. The hotel was great in terms of service and offered great value for money. The room was huge with floor to ceiling windows overlooking the ocean. It had an interesting open concept bathroom that I loved and the big screen, LCD TV was excellent. I used the room service facilities and the breakfast and dinner served was up to par with the rest of this great establishment. If the same deal is provided for my next trip to Kota Kinabalu, there will be no doubt in choosing Hyatt Regency again.

Reviewed December 27, 2011
9.7
Exceptional
Ng from Malaysia
Business traveler
Stayed 2 nights in May 2012

Second visit, Second Stay - Still loving it! :)”

Great service, Great facilities, Great room

This is my second visit to Kota Kinabalu, and also my second time staying at Hyatt Regency. The hotel staff are friendly as usual and very attentive to my needs. The rooms are neat, tidy and clean - something which I am very particular about. Hotel guests have access to the Club Olympus Gym and Sauna - a great place to work out and hang out after a long day at work. The Chinese Restaurant served pork free dim sum which is very tasty. I will definitely choose Hyatt Regency again for my future visits.

Reviewed May 31, 2012
10.0
Exceptional
Jaimin from Malaysia
Business traveler
Twin Room
Stayed 2 nights in December 2019

Oldie but Goldie”

This hotel was the first 5-stars hotel in Kota Kinabalu. Over the years, numerous other 5-star hotels were built in Kota Kinabalu. Being a loyal guest of Hyatt Kinabalu Regency for more than 20 years, for me Hyatt Regency Kinabalu is still the best . Must try: Oxtail Asam Pedas in their Tanjung Ria Restaurant.

Reviewed December 14, 2020
10.0
Exceptional
Melanie from United Kingdom
Couple
King Room
Stayed 2 nights in January 2012

Great hotel, lovely rooms, friendly staff”

Very nice swimming pool, excellent location, beautiful rooms

We spent 2 nights at the Hyatt Regency in Kota Kinabalu. The service was excellent. We arrived early and the staff prepared our rooms for us right away. The rooms were very spacious with lovely bathroom and very comfortable bed. Tea and coffee were refilled at our request. The swimming pool area is very relaxing and peaceful. The buffet lunch is excellent, great value for money. We enjoyed our stay very much ad would stay again in the future.

Reviewed February 19, 2012
8.3
Excellent
Kenneth from United Kingdom
Couple
King Room
Stayed 2 nights in November 2009

Excellent Service and Syaff”

Very centeral position, Nice sea views.
Have to pay for Wi-fi. TV old fasioned & not many channels. Difficult for parking.

Having stayed in quite a few different hotels in Kota Kinabalu from 2 to 5 star we thought we would give Hyatt a try this time, Overall we were not disappointed although a few things needs updating like the TV which was quite old and not much to choose from program wise, As i have a business back home i needed access to the internet for checking my emails when i called reception to find out about getting free Wi-fi i was told it was charged my the min or £12 a day which i thought was a bit mean as most hotels in K,Kinabalu, give free wi-fi. We used the restaurant a few times the service was very good and the food well presented. We took our breakfast in our room which was delivered very quickly on a table beautifully presented with a flower vase and a excellent selection. The young man who brought us our breakfast was very friendly and efficient. As for the other staff working at the Hyatt i could not fault them they were wonderful nothing was to much trouble. its not a cheap hotel to stay at and you could probably find an equivalent hotel with free internet for around the same price but overall it was the staff that made it so pleasurable for us.

Reviewed November 15, 2009
9.0
Exceptional
Stephen from Singapore
Couple
King Room
Stayed 2 nights in February 2011

Best location in KK!”

Location,location,location

The Hyatt is a real gem and oasis in KK. The staff are very professional, friendly and helpful. The decor of our room was modern, clean and new. The room size was also acceptable and tastefully furnished. We had a seaview which was nice. The hotel is situated at the seafront where all the life really is. A short stroll brought us along the many food stalls selling exceptionally fresh seafood. Directly opposite the 'le Meridien' hotel is the local market place, a must see at sunset. KK has grown since we were last there in 1978. But, it has retained is 'backward' charm and a 2 hour drive to the Kota Kinabalu National Park is a must. All in all we had an enjoyable stay and would recommend the Hyatt without an hesitation.

Reviewed March 11, 2011
9.0
Exceptional
Benilda from Philippines
Family with young children
King Room
Stayed 4 nights in October 2012

Hyatt Kota Kinabalu has maintained its prestige.”

The ocean view rooms are definitely a selling point with its unique toilet and spacious area!

Accomodation in the ocean view room of Hyatt Regency in Kota Kinabalu really spelled the difference in our vacation. My son would just love to stay in the room than go around Kota. the room is so relaxing, there is so much space, the toilet and shower area is really something. Such novel idea. Highly recommended...

Reviewed November 06, 2012
9.0
Exceptional
David from Singapore
Family with young children
King Room
Stayed 2 nights in June 2012

Good hotel facility and with a good service”

good location, good mantainance, and good service.

We were happy for our staying in Hyatt Regency Kinabalu Hotel. The hotel is very clean, well-mantained, good facility, and good service. The location is fantastic as we could easily assess to the down-town shopping centres, and good restaurants. THe hotel management provided satisfying service too.

Reviewed October 11, 2012
9.7
Exceptional
Tina from Australia
Couple
King Room
Stayed 1 night in September 2012

stylish and comfortable large rooms”

large bed, large room, personal balcony, designer style bathroom

The Hyatt in Kota Kinabalu is consistent with Hyatt Hotels internationally. Stylish rooms and facilities within the Hotel, friendly staff tripping over themselves to make your stay memorable, and top quality dining. The rooms are large, impecibly clean, with stylish bathroom. The Hyatt atmosphere invites you to relax and take time out to enjoy your holiday.

Reviewed October 04, 2012
9.0
Exceptional
Julia from United States
Couple
King Room
Stayed 1 night in May 2012

Great hotel in a perfect location”

Friendly service, central location

We had a great stay at the Hyatt Regency, prior to our Mt. Kinabalu hike. Check in and out were simple. And service was great. They even upgraded us to a larger room when the other non-smoking options were booked. The wagyu beef burger was on special and exceptional. Our only complaint was there was a horrible smell in the minifridge, as though something had died in there.

Reviewed May 09, 2012
8.7
Excellent
Kurt from Switzerland
Couple
King Room
Stayed 1 night in October 2011

The place to be in KK”

Absolutely delightful and genuine staff

Having come to KK to tackle Mount Kinabalu, the Hyatt Regency KK was the perfect place to start and end the trek. The room was lovely, big and comfortable. The check in / check out staff were extremely nice (and professional) in a very natural way. The hotel has a lovely swimming pool and the fitness gym is well equipped and spacey. As for the location, the waterfront restaurants are within walking distance as are some of the shopping malls. It is 5-star quality with good value for money.

Reviewed October 24, 2011
9.0
Exceptional
refi from Indonesia
Family with young children
Stayed 4 nights in August 2011

Great Location with lovely room”

Great Service, fast and sincery

so wonderful staying in hyatt regency kinabalu, cuz: 1. great location near mall, easy to find local food, etc. 2. lovely room with great minimalis design and view to the sea, so comfortable to my family. 3. great room service, so fast and sincery.

Reviewed September 15, 2011
10.0
Exceptional
NOOR from Malaysia
Couple
Stayed 2 nights in April 2012

Friendly hotel and staff was veru helpful and kind”

the room sea view and interior...

We had a splendid time in Hyatt..The room was very nice and we are considering to come back and stay again in Hyatt..definetly will choose Hyatt Kota Kinabalu over other hotels in KK.. The only thing is we hope the breakfast will have more variety ..we stayed for 2 night and the breakfast served were the same menu..

Reviewed May 10, 2012
9.7
Exceptional
Teck from Singapore
Couple
Stayed 3 nights in April 2012

Great Location with large spacious rooms”

Nice seaside views, near shops, spacious rooms

Had a wonderful time at Hyatt Regency Kinabalu Hotel. The room was very spacious and clean. Was able to see the sunset from our rooms. Hotel is just next to a shopping mall, so was able to easily find food and gifts.

Reviewed September 09, 2012
8.0
Excellent
Edgar from Australia
Family with young children
Sea View King Bed
Stayed 5 nights in December 2018

Nice stay but rooms are showing its age”

Hyatt Regency Kinabalu is a very centrally located hotel with many food and shopping malls nearby. The room size was great but it was definitely showing its age with very much dull looking carpets and upholstery. Power sockets were coming off walls and lights weren't working too well. Pool was nice but very close to the busy road but was great for our kids. Staff were great despite still not being able to get room until 4pm. All in all was a nice hotel within a great location but an upgrade is really needed.

Reviewed January 03, 2019

Dear Edgar, Thank you for choosing Hyatt Regency Kinabalu and for taking your time to review us. I firstly would like to apologize for the inconvenience that we have caused you during your stay and please know that this is not the standard that we usually adhered to. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with trends as well as improving our service standards that goes along with Hyatt’s purpose, “We care for people so they can be at their best”. Please let us know on your next visit so that they we are able to make your stay more comfortable and fulfilling. Thank you for choosing Hyatt Regency Kinabalu and we hope to see you again soon. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

Responded February 07, 2019
Hyatt Regency Kinabalu
9.0
Exceptional
Kah from Malaysia
Couple
Sea View King Bed
Stayed 1 night in February 2016

I will be back”

Centre of the town, Friendly staff and Great breakfast

My stay at Hyatt Regency Kinabalu Hotel was good. The staffs are extremely friendly and helpful. My room was upgraded. The room is clean. Breakfast was good and a lot of choices. I definitely will be back.

Reviewed February 19, 2016
10.0
Exceptional
Alisa from New Zealand
Couple
Stayed 3 nights in March 2012

Great location and stunning view”

Spacious room and central location

This is our second time at the Hyatt Regency Kinabalu Hotel. On both occasions we have been pleased with the service and the quality of the rooms. The staff are friendly and are more than happy to help.

Reviewed June 30, 2012
8.7
Excellent
robert from Philippines
Group
King Room
Stayed 2 nights in May 2014

its was convent and relaxed”

accommodation, restaurant, and location

My stay at the Hyatt is quite remarkable. Rooms were clean and smelling fresh. Staff were polite and friendly. Location of the Hotel was in the heart of Kota Kinabalu with restaurants and shopping centre Sabah suria in close proximity. Bathrooms were big, pillow were almost new and linen is really smelling fresh. We ordered room service and it arrived pretty fast. I think i would stay again in this hotel for my next visit with my family on a stop over

Reviewed May 24, 2014
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss

null