Hyatt Regency Kinabalu Hotel
Hyatt Regency Kinabalu Hotel
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9.6
Exceptional

"The location is great in city."

yanmei

|

April 7, 2018

Sea View King Bed - Guestroom Hyatt Regency Kinabalu Hotel
Sea View King Bed - Guestroom
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Lobby Hyatt Regency Kinabalu Hotel
Lobby
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Interior view Hyatt Regency Kinabalu Hotel
Interior view
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Interior view Hyatt Regency Kinabalu Hotel
Interior view
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See map Hyatt Regency Kinabalu Hotel
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Exceptional
Location
9.0
See all 6 photos Hyatt Regency Kinabalu Hotel
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What guests are saying:
excellent loc and definitely lots of activities you can do as tourist
David from Malaysia
Business traveler
The room was great for us. It was particulary spacious and the washroom was very good. Everything never made me regret the choice staying here during my trip.
Se
Solo traveler
LUXURY HOTEL NICE VIEW CLEAN
Fadzidah
Business traveler
Rooms are nice and clean . The food choices for breakfast is good . Staff are friendly and accommodating
Claudine from Australia
Business traveler
hotel location is good
Eng from Malaysia
Business traveler
nothing to say about hyatt bit old but nice service and location in kota kinabalu
Jeong from South Korea
Solo traveler
I loved the buffet! Good hotel to stay in Highly recommended
David from Malaysia
Business traveler
Every time I visit am reminded how a place can retain class. Excellent food. Caring and gracious staff. Good value for what it offers. Highly recommend.
Bridget from Malaysia
Solo traveler
The location is great in city. Many good local restaurants in walking distance
YANMEI from China
Solo traveler
Besides the poor air condition i love the room and the sea view... breathtaking !
prasana from Malaysia
Business traveler

Hyatt Regency Kinabalu Hotel

Exceptional location
- 90 meters from city center
- What's nearby?
Excellent
From 2557 reviewsSee what guests said
8.4
/
10
Excellent service
8.7
Recommended by 90% of guests
Value for money7.9
Location rating9.0
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport5.2 km
  • Free Wi-Fi in all rooms!

  • Sauna

  • Steamroom

  • Air conditioning

Room choices
8.6
Excellent
Room comfort & quality
This property is in high demand!Booked 26 times in the last 2 days
Executive Suite
Executive Suite
...
  • Room size: 94 m²/1012 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club King
Club King
...
  • Room size: 46.3 m²/498 ft²
  • City view
  • 1 king bed
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Club Sea View
Club Sea View
...
  • Room size: 46.3 m²/498 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Club Twin
Club Twin
...
  • Room size: 46.3 m²/498 ft²
  • City view
  • 2 single beds
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Club Sea View King Bed
Club Sea View King Bed
...
  • Room size: 46.3 m²/498 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Sea View King Bed
Sea View King Bed
...
  • Room size: 42 m²/452 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Sea View Twin Bed
Sea View Twin Bed
...
  • Room size: 42 m²/452 ft²
  • Sea view
  • 2 single beds
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Regency Suite
Regency Suite
...
  • Room size: 92 m²/990 ft²
  • City view
  • 1 king bed
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Twin Room
Twin Room
...
  • Room size: 45.6 m²/491 ft²
  • Non-smoking
  • 2 single beds
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King Room
King Room
...
  • Room size: 45.6 m²/491 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Have a question for Hyatt Regency Kinabalu Hotel?

What people love about the property

  • 8.8
    Excellent

    "The room is spacious and provided all toiletries required."

    Yuh L.

    |

    December 15, 2017

  • 8.0
    Very good

    "Comfortable bed, excellent bathroom."

    Greg

    |

    October 30, 2017

  • 6.4
    Good

    "The pool is quite nice here with views of the water."

    Harley

    |

    August 8, 2017

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More about Hyatt Regency Kinabalu Hotel

More about Hyatt Regency Kinabalu Hotel

8.4
Excellent

"Clean, good choice for money-saver."

Kin Y.

|

December 28, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

9.2
Exceptional

"Super friendly staff...."

TAN

|

January 5, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (2557)Booking.com Reviews (706)
8.4
/
10
Cleanliness8.6
Facilities8.1
Location9.0
Room comfort and quality8.6
Service8.7
Value for money7.9
Provided by verified guests of Agoda
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All guests (2557)
All room types
Showing 2215 verified guest comments
12345
9.6
Exceptional
KaYi from Hong Kong
Couple
Sea View King Bed
Stayed 2 nights in November 2018
Nice Place no matter for Business or holiday”
I was staying in a sea view king bed room for 2 days in a week of honeymoon trip. I wanna stay in the city center in the first 2 days and move to some resort. Hyatt is one of the best hotel during our staying in Sabah. Room is spacious, modern design of toilet, nice staff and nice food of in room dinning. For the location, absoluately good, its just near by the main pier, good for watching the sunrise and sunset. And wet market and local street restaurant also just around the concer. For sure I highly recommend this hotel.
Reviewed December 02, 2018
6.8
Good
Norehsan from Brunei Darussalam
Couple
Sea View King Bed
Stayed 1 night in November 2018
Good”
I was hoping to get a clear view of the sea view but the view was disrupted by the rooftop on the 08th floor but overall it was an okay stay. There was also a hint of cigarette smoke but the floor we were on was the non-smoking floor. For breakfast there was a que because we came down during the peak hour and had to wait around 5 mins or so to get a table.
Reviewed December 02, 2018
9.2
Exceptional
ali from Brunei Darussalam
Family with young children
Twin Room
Stayed 3 nights in December 2018
I upgraded the room and staff helped me. Dinner in hotel was excellent and room dinning in too. ”
Very friendly welcoming staff everywhere. We enjoyed x.mas opening ceremoney.
Reviewed December 10, 2018
8.0
Excellent
FOON from Malaysia
Business traveler
Regency Suite
Stayed 1 night in July 2018
Good location and good quality hotel”
Will come back for business and stay this particular hotel for sure.
Reviewed December 03, 2018
8.0
Excellent
FOON from Malaysia
Business traveler
Twin Room
Stayed 1 night in July 2018
GOOD LOCATION GOOD FOOD”
Good for business man
Reviewed December 03, 2018
8.0
Excellent
FOON from Malaysia
Business traveler
King Room
Stayed 1 night in July 2018
Nice hotel with high quality service”
5 STAR HOTEL GOOD SERVICE AND GOOD FOOD
Reviewed December 03, 2018
8.0
Excellent
GOH from Macau
Family with young children
Twin Room
Stayed 4 nights in November 2018
Internet connection”
Internet speed too slow, sometimes unable to loaded when browsing
Reviewed December 02, 2018
10.0
Exceptional
MOHD from Malaysia
Family with young children
Twin Room
Stayed 1 night in November 2018
EXCELLENT HOTEL”
very good reception counter, excellent condition of room
Reviewed November 30, 2018
9.6
Exceptional
Ee from Singapore
Solo traveler
King Room
Stayed 3 nights in May 2018
Exceptional”
Cosy.
Reviewed November 20, 2018
9.6
Exceptional
Alan from Malaysia
Business traveler
King Room
Stayed 1 night in October 2018
5 Stars”
An excellent hotel with great rooms, facilities and most importantly great staff.
Reviewed November 18, 2018
10.0
Exceptional
PREVINA from Malaysia
Couple
Club King
Stayed 2 nights in November 2018
Exceptional”
Nice hotel to stay, really enjoy n satisfied
Reviewed November 12, 2018
Dear PREVINA, Thank you very much for taking the time to provide us with comments about your recent stay at Hyatt Regency Kinabalu. Your comments regarding your stay experience are very much appreciated. We are delighted that you had enjoyed your stay pretty much. The positive feedback is definitely of greatest reward to what we've done. Thank you again for taking the time to share your valuable feedback with us. Look forward to welcoming you back at Hyatt Regency Kinabalu in the near future. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 13, 2018
Hyatt Regency Kinabalu Hotel
8.4
Excellent
MICHELLE from Malaysia
Business traveler
Twin Room
Stayed 1 night in October 2018
Good for business trip”
The room is spacious and good for business trip as i can do my work comfortably. There are complimentary ice-cream from the cafe when you sign up as Hyatt member. Location is fine as can get food around easily which just walk around. Will come back.
Reviewed November 02, 2018
Dear MICHELLE, Thank you for taking your time to post your feedback on Agoda regarding your recent stay at Hyatt Regency Kinabalu. I am glad that our clean and spacious room provided you the utmost comfort to do your work as a business traveller. As a sign of gratitude for being our World of Hyatt member, we will give complementary 1 cup of gelato or rainbow latte. Aside from that, members will also receive complimentary 2 pieces of laundry per day. Our strategic location in the heart of the downtown has always been the plus point for both business & leisure travellers. Please do come visit us again in the near future as we will be glad to welcome you back here. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 13, 2018
Hyatt Regency Kinabalu Hotel
8.0
Excellent
Jasmine from Singapore
Couple
1 King City View
Stayed 2 nights in October 2018
Second visit”
Very nice place. In town for a friend's wedding. Near to a couple of shopping malls and also eateries. Staff are attentive and friendly. Regret trying the city view this time as the sea view is way better!
Reviewed October 18, 2018
Dear Jasmine, Thank you for taking your time to review on your stay with us at Hyatt Regency Kinabalu. I agree that we offer the best in terms of location as we are located near malls and restaurants which is convenient for our guest to take advantage of and venture out into the city. I am also pleased to know that our service staffs are up to your expectations as we treat our guest as our top priority. Once again, thank you for choosing Hyatt Regency Kinabalu and we hope to see you again. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 02, 2018
Hyatt Regency Kinabalu Hotel
4.0
Chee from Malaysia
Solo traveler
1 King City View
Stayed 1 night in October 2018
Ever since it changed their management”
Ever since the hotel changed their management, the service quality was never up to its previous level. Originally booked a smoking room but no ash tray was found in the room, and took them an hour to have someone to send over an ash tray after I rang and request the delivery twice. The furniture in the room are old and tired, wooden handle underneath the sink is broken, rain shower not working. There are iron in the cabinet but no iron board. It cost RM90.00 for the buffet breakfast and not much choice at all, ordered coffee but never being served, the waitress pretend they didnt hear me and walk pass by even though I asked them for coffee. Buffet breakfast served by SPG hotel is only RM53.00, but Hyatt's RM90.00 you don't even bother being served as everyone choose to ignore you. The only good thing about the hotel is it is close to the old city centre. It is a great disappointment by Hyatt, and shall never stay in this hotel again.
Reviewed October 16, 2018
Dear Chee, Thank you for taking your time to share your last experience at Hyatt Regency Kinabalu. First and foremost, I would like to apologize for the inconveniences that you have experienced during your last stay as this is not the standard that we usually adhered to. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with the trend and we are working hard to refurbish our premises image step by step. Rest assured that we truly value your comments as this will assist us to further improve the hotel’s facilities and services. I have already notified the Director of Food and Beverage and Assistant Director of Rooms regarding this situation so that we can improve our level of services to satisfy our guest. Please accept my sincere apologies and we will take note of this issue to make sure other guests would not face the same issue again. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
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Hyatt Regency Kinabalu Hotel
8.8
Excellent
Yuh from Singapore
Family with teens
Twin Room
Stayed 3 nights in December 2017
Central hotel in town”
To sum up, location is the best for hotel of 4star range. It has all amenties within 200meter. the room is spacious and provided all toiletries required. Only complaint is the uncontrollable air con temperature. If u find discomfort, please dial rhe maintenance team their response is fast and efficient. In short, I will stay if there ia discounted room rates. Wifi is good.
Reviewed December 15, 2017
7.2
Very good
Christopher from Singapore
Solo traveler
Sea View King Bed
Stayed 3 nights in August 2018
Rooms are old, rest is fine”
This is an old hotel (1977) and in my room it showed. It also didn't match the photo which showed a floor-to-ceiling picture window with the sea view. I did have the sea view, but only half the size of window which also looked out onto some ugly roofing. Communal areas seem to have been refurbished, but obviously not all the rooms. My room was shabby and old, and I felt it was massively overpriced considering the low quality, and didn't reflect the Hyatt brand. On the plus side, staff were all very helpful and friendly, including the lady on the travel desk, and service was prompt throughout.
Reviewed August 30, 2018
Dear Christopher, Thank you for giving us your wonderful personal review regarding your recent stay at Hyatt Regency Kinabalu. I am sorry for the inconvenience that we caused during your stay. Having been established for almost 4 decades since 1977 and being the first international chain hotel in Kota Kinabalu, we have been constantly carrying out facelifts for the hotel to keep up with the trend and maintain the Hyatt brand standards. I can assured you that this is not the standards that the hotel normally adheres to. I am thrilled to hear that the services provided by our staff fulfilled your expectations. At Hyatt Regency Kinabalu, all our staff believe nothing but provide the best service as possible to our guests during their stay. Do come back and visit us again in the future. We will make sure that you have an amazing stay with us. Yours Sincerely, Ervina Masduki Public Relations Assistant Manager
Show more
Hyatt Regency Kinabalu Hotel
8.4
Excellent
JULIAN from Malaysia
Business traveler
Twin Room
Stayed 1 night in August 2018
Nice big rooms ”
Rooms were very large and staff were very friendly. The breakfast was excellent. However, the maintenance of the hotel is a bit off, several lightbulbs in my room were not working and the bathroom fittings in my room have seen better days, despite the hotel being renovated not too long ago. Also, swimming pool is a bit small. But nonetheless, had a very good stay here.
Reviewed August 18, 2018
Dear Julian, Thank you for choosing Hyatt Regency Kinabalu to host your stay and for taking your time to give us a review. I am happy to know that you are satisfied with the room size and our friendly staff. I apologized for the inconveniences that occurred during your stay, please know that this is not the standard we usually adhere to. Thank you for your feedback and we will take necessary action to make improvement on these inadequacies. We are looking forward to your visit in future. Yours Sincerely, Ervina Masduki Public Relations Assistant Manager
Responded August 29, 2018
Hyatt Regency Kinabalu Hotel
7.2
Very good
Jason from Malaysia
Couple
1 King City View
Stayed 1 night in July 2018
Great location”
Nestle in the middle of the city centre it boast a great location to go around. Room is very spacious but condition of the Hotel is a bit run down as it has been operating for a long time. But overall we had a very good stay & only hope that for the money we pay I expect the condition of the hotel to be abit more updated & less wear & tear look.
Reviewed July 29, 2018
8.8
Excellent
De from Malaysia
Solo traveler
Twin Room
Stayed 1 night in November 2018
Excellent”
Bed very comfortable, excellent soft sheets. But not the best pillows, they worked, but a bit on the soft side for my liking.
Reviewed November 07, 2018
Dear De, Thank you for taking the time to share your recent stay experience with us through Agoda review. I am happy to know that our bed condition able to provide you comfort throughout your stay. We look forward to your visit in future and thank you for choosing Hyatt Regency Kinabalu. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 13, 2018
Hyatt Regency Kinabalu Hotel
8.4
Excellent
fenny from Malaysia
Family with young children
Twin Room
Stayed 1 night in August 2018
Good to stay”
The location is perfect, only hotel was old, everything is good
Reviewed October 21, 2018
Dear fenny, Thank you fenny for your positive review throughout your recent stay with us. The hotel offers a strategic location, being located at the heart of the city and is near to the local restaurants, currency exchange shops and popular malls, convenient for our guest to explore the city. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with the trend and we are working hard to refurbish our premises image step by step. Rest assured that we truly value your comments as this will assist us to further improve the hotel’s overall facilities and services. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 02, 2018
Hyatt Regency Kinabalu Hotel
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  • Exceptional location
  • Gaya Street Sunday Market
  • South Bus Terminal is within 1.5 km