Hyatt Regency Kinabalu Hotel
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Hyatt Regency Kinabalu Hotel

Jalan Datuk Salleh Sulong, Central Business District, Kota Kinabalu, Malaysia
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Sea View King Bed Hyatt Regency Kinabalu Hotel
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    Interior view Hyatt Regency Kinabalu Hotel
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    Hyatt Regency Kinabalu Hotel Reviews

    8.4
    Excellent
    /10
    (2844 reviews)See what guests said
    8.0
    Very good

    "5 STAR HOTEL GOOD SERVICE AND GOOD FOOD"

    FOON N.

    -

    December 3, 2018

    8.7
    Excellent service
    Recommended by 89% of guests

    Things you’ll love about Hyatt Regency Kinabalu Hotel

    Things you'll love

    • Free Wi-Fi in all rooms!

    • Sauna

    • Steamroom

    • Air conditioning

    Exceptional
    Location
    9.1
    See map
    Exceptional location - 80 meters from city center
    Popular
    Nearby
  • Gaya Street Sunday Market480 m
  • Night Market500 m
  • Kota Kinabalu City Mosque560 m
  • Atkinson Clock Tower590 m
  • Sabah State Museum2.72 km
  • Tanjung Aru Beach5.1 km
  • Jesselton Point5.87 km
  • Manukan Island7.48 km
  • Tunku Abdul Rahman Marine Park8.25 km
  • Mari Mari Cultural Village14.42 km
  • Don't miss out!

    13 travelers are looking at this property right now | 6 travelers have booked today.

    Value for money7.9
    Location rating9.1
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport5.3 km

    Rooms available at Hyatt Regency Kinabalu Hotel

    8.6
    Excellent
    Room comfort & quality
    Executive Suite
    Executive Suite
    ...
    • Room size: 94 m²/1012 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club King
    Club King
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Sea View
    Club Sea View
    ...
    • Room size: 46 m²/495 ft²
    • Sea view
    • 2 single beds
    Enter dates to see prices
    Club Twin
    Club Twin
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Club Sea View King Bed
    Club Sea View King Bed
    ...
    • Room size: 46 m²/495 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Sea View King Bed
    Sea View King Bed
    ...
    • Room size: 42 m²/452 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Sea View Twin Bed
    Sea View Twin Bed
    ...
    • Room size: 42 m²/452 ft²
    • Sea view
    • 2 single beds
    Enter dates to see prices
    Regency Suite
    Regency Suite
    ...
    • Room size: 92 m²/990 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Twin Room
    Twin Room
    ...
    • Room size: 46 m²/495 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    King Room
    King Room
    ...
    • Room size: 46 m²/495 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Have a question for Hyatt Regency Kinabalu Hotel?

    What people love about Hyatt Regency Kinabalu Hotel

    • 8.8
      Excellent

      "Excellent location"

      Butt C.

      |

      December 30, 2018

    • 9.2
      Exceptional

      "Highly recommended for business & leisure travelers, for its location."

      Wai K.

      |

      January 23, 2018

    • 7.6
      Very good

      "perfect location."

      hyunjun

      |

      September 12, 2017

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    More about Hyatt Regency Kinabalu Hotel

    More about Hyatt Regency Kinabalu Hotel

    8.0
    Very good

    "Hyatt Regency Kinabalu is a very centrally located hotel wit..."

    Edgar

    |

    January 3, 2019

    An overview

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    What they offer

    9.2
    Exceptional

    "Great Stay."

    Zaid

    |

    January 9, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Hyatt Regency Kinabalu Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2844)Booking.com Reviews (853)
    8.4
    /
    10
    Cleanliness8.6
    Facilities8.1
    Location9.1
    Room comfort and quality8.6
    Service8.7
    Value for money7.9
    All languages
    All guests (2844)
    All room types

    Show reviews that mention 

    Showing 2336 verified guest comments
    12345
    10.0
    Exceptional
    Jeannettr from Philippines
    Group
    Twin Room
    Stayed 1 night in June 2017

    indeed a five star hotel”

    the room was super nice and the hotel facilities are great. the breakfast is buffet that a wide range of cousine at your choice. worth the money we paid and if given another opportunity to stay again, we will definetly choose to be back in this hotel.

    Reviewed January 31, 2019

    Dear Jeannettr, Thank you for your stay experience with us and giving us a review. I am thrilled that you found that the hotel room and facilities condition is comfortable for you. I am also glad that you enjoyed the wide variety of choices in our Tanjung Ria Kitchen during your breakfast buffet. Thank you very much for your recommendation. Do come back and visit us again on your next travel to Kota Kinabalu and we will make sure you have another delightful stay. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded February 07, 2019
    Hyatt Regency Kinabalu Hotel
    8.0
    Excellent
    Surina from Brunei Darussalam
    Couple
    1 King City View
    Stayed 2 nights in December 2018

    Not bad”

    We were impressed with the hotel lobby's interior, looking so clean and well-maintained. But not so with the room that we stayed in. The room was looking tired / dull / old which I believe it was about time for them to refurbish. The location of the hotel was not too bad - located near Suria KK Sabah Mall and you can get Grab easily here, so we are not too worry about the location. The staffs were very friendly and check-in and out was a breeze! and they even check on us if everything in the room was okay, so that was nice!

    Reviewed January 24, 2019

    Dear Surina, Thank you for sharing with us your personal review on your recent stay with us. I am happy to know that you like our hotel lobby's interior. Having been established for almost 4 decades, we have been constantly carrying out facelifts for the hotel to keep it up to trend and we are working hard to refurbish our hotel room step by step. I could not agree more that Hyatt Regency Kinabalu is located in a very strategic location which allows our guest the convenient to go to nearby malls and restaurants. Do come back and visit us again on your next travel to Kota Kinabalu. We truly look forward to welcome you back at Hyatt Regency Kinabalu. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded February 07, 2019
    Hyatt Regency Kinabalu Hotel
    9.6
    Exceptional
    Zaid from Malaysia
    Solo traveler
    Twin Room
    Stayed 1 night in December 2018

    Nice Stay”

    The Hyatt may be starting to look a bit dated. But, the staff were really great and went out of their way to be pleasant and accommodating. The location is nice with good views of the sunset in the evening,.

    Reviewed January 09, 2019

    Dear Zaid, Thank you for sharing your personal experience regarding your recent stay at Hyatt Regency Kinabalu. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with the trend and we are working hard to refurbish our premises image step by step. I am very happy that our staffs were able to deliver the best experience for you during your stay here. At Hyatt Regency Kinabalu, we always strive to deliver our best as it is our top priority to ensure that guests satisfy with our service. Our sea view guestrooms are among the best with the panoramic view of the South China Sea, I hope you have witnessed the breath-taking sunset in the evening. Thank you again for the wonderful review and we hope to see you again in your next stay. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Show more
    Hyatt Regency Kinabalu Hotel
    8.0
    Excellent
    Edgar from Australia
    Family with young children
    Sea View King Bed
    Stayed 5 nights in December 2018

    Nice stay but rooms are showing its age”

    Hyatt Regency Kinabalu is a very centrally located hotel with many food and shopping malls nearby. The room size was great but it was definitely showing its age with very much dull looking carpets and upholstery. Power sockets were coming off walls and lights weren't working too well. Pool was nice but very close to the busy road but was great for our kids. Staff were great despite still not being able to get room until 4pm. All in all was a nice hotel within a great location but an upgrade is really needed.

    Reviewed January 03, 2019

    Dear Edgar, Thank you for choosing Hyatt Regency Kinabalu and for taking your time to review us. I firstly would like to apologize for the inconvenience that we have caused you during your stay and please know that this is not the standard that we usually adhered to. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with trends as well as improving our service standards that goes along with Hyatt’s purpose, “We care for people so they can be at their best”. Please let us know on your next visit so that they we are able to make your stay more comfortable and fulfilling. Thank you for choosing Hyatt Regency Kinabalu and we hope to see you again soon. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded February 07, 2019
    Hyatt Regency Kinabalu Hotel
    8.4
    Excellent
    Yew from Malaysia
    Solo traveler
    Sea View King Bed
    Stayed 2 nights in November 2018

    Best location for KK town hands down. ”

    Mosaic Cafe is really a chill place to hang out, the gym has a great view of the street and sunshine most importantly, its really near all the cafes and restaurants in town. I loved it for its promixity to KK town. Not to mention also walking distance to the main malls in Kota Kinabalu if that is your thing.

    Reviewed December 27, 2018

    Dear Yew, Thank you for taking your time to drop us an awesome review about your recent experience at Hyatt Regency Kinabalu. I am very delighted to learn that Mosaic is your preferred place to chill and relax. I am delighted that you enjoyed the exceptional view of the South China Sea from our gym. Being strategically located at the city centre, our hotel provide guests the flexibility to go to other places very easily. Thank you for choosing your stay with us and we hope to welcome you again in future. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded February 07, 2019
    Hyatt Regency Kinabalu Hotel
    10.0
    Exceptional
    Mohd from Malaysia
    Group
    King Room
    Stayed 2 nights in April 2019

    Excellent”

    easy to find. located in the middle if the town, very near to Seafood galore, very freindly staff, room with sea view was spectacular. definately will cone again here.

    Reviewed April 25, 2019

    Dear Mohd, Thank you very much for spending your time to give us a review regarding your recent stay at our hotel. I am glad to know that you were satisfied with the strategic location of the hotel which allows convenient access to shopping malls and some attraction spots in the city. I am also pleased to know that you were satisfied with the facilities that provided by the hotel and the staffs. Do come back and visit us on your next travel to Kota Kinabalu, and we promise to make your stay a memorable one. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded May 07, 2019
    Hyatt Regency Kinabalu Hotel
    6.8
    Good
    Melanie from United Kingdom
    Solo traveler
    King Room
    Stayed 3 nights in March 2019

    Overrated”

    No alcohol served from room service after midnight. There was a tear in the bedding. Very busy hotel and highly rated; overrated in my opinion, not for me. After staying here and at the Hilton, the Hilton wins hands down.

    Reviewed March 23, 2019

    Dear Melanie, Thank you for choosing Hyatt Regency Kinabalu and taking your time to share with us your recent experience at our hotel. For your information, alcohol will only be served from 11 AM until 11 PM. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with the trend and we are working hard to refurbish our premises image step by step. Rest assured that we truly value your comments as this will assist us to further improve the hotel’s overall facilities and services. We look forward to see you again in the future and thank you for choosing Hyatt Regency Kinabalu. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded May 07, 2019
    Hyatt Regency Kinabalu Hotel
    6.0
    john from Australia
    Couple
    Twin Room
    Stayed 2 nights in March 2019

    Does not deserve the HYATT brand. Run down and neglected ”

    The hotel is not worthy of a 5 star rating. 3 stars more appropriate. The rates charged were 5 star and the prices were not worth it for a hotel in this condition. The carpet is stained and worn. There is mould in the shower recess. There was a stuffy smell in the bedroom. The sink basin had a number of cracks.The pool towels were worn out , the day beds were worn out and some needed repair. The day bed mattresses were dirty and the water quality of the pool was questionable. The pros were the location and the breakfast was good. Staff were friendly and helpful. HYATT should hang their heads in shame to allow this hotel to be connected with their brand

    Reviewed March 05, 2019

    Dear john, Thank you for taking your time to share your last experience for your stay here at Hyatt Regency Kinabalu. First of all, I would like to express my sincere apologies for the inconvenience that we have caused during your stay as this is not the standard that we usually adhered to. Please accept my sincere apologies and we will take note of this issue to make sure other guests would not face the same issue again. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with the trend and we are working hard to refurbish our premises image step by step. Our goal is to provide you and our guests with the best possible vacation experience, and indicate our commitment to meet and go beyond guests expectations. Under this spirit, we hope you will give us the opportunity to welcome you back and offer you a flawless and pampered stay. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Show more
    Hyatt Regency Kinabalu Hotel
    8.4
    Excellent
    MICHELLE from Malaysia
    Business traveler
    Twin Room
    Stayed 1 night in October 2018

    Good for business trip”

    The room is spacious and good for business trip as i can do my work comfortably. There are complimentary ice-cream from the cafe when you sign up as Hyatt member. Location is fine as can get food around easily which just walk around. Will come back.

    Reviewed November 02, 2018

    Dear MICHELLE, Thank you for taking your time to post your feedback on Agoda regarding your recent stay at Hyatt Regency Kinabalu. I am glad that our clean and spacious room provided you the utmost comfort to do your work as a business traveller. As a sign of gratitude for being our World of Hyatt member, we will give complementary 1 cup of gelato or rainbow latte. Aside from that, members will also receive complimentary 2 pieces of laundry per day. Our strategic location in the heart of the downtown has always been the plus point for both business & leisure travellers. Please do come visit us again in the near future as we will be glad to welcome you back here. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded November 13, 2018
    Hyatt Regency Kinabalu Hotel
    7.6
    Very good
    Kant from Thailand
    Couple
    Sea View King Bed
    Stayed 2 nights in May 2019

    perfect location”

    not the best value for money

    Reviewed May 07, 2019

    Dear Kan, Thank you for your stay experience with us and giving us a review. At the onset, I regret that your experience has not been up to your liking. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with the trend and we are working hard to refurbish our premises image step by step. Rest assured that we truly value your comments as this will assist us to further improve the hotel’s overall facilities and services. We look forward to see you again in the future and thank you for choosing Hyatt Regency Kinabalu. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded May 27, 2019
    Hyatt Regency Kinabalu Hotel
    5.6
    claude from France
    Solo traveler
    1 King City View
    Stayed 2 nights in January 2019

    Hyatt only by the name”

    I am sure you will be able to find a better ratio price to quality in KK; basically the hotel If clean is quite old especially the rooms. This is no problem but then the price seems high compare to almost brand new hotels you can find in the city.

    Reviewed February 18, 2019

    Dear claude, Thank you for your stay experience with us and giving us a review. At the onset, I regret that your experience has not been up to your liking. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with the trend and we are working hard to refurbish our premises image step by step. Rest assured that we truly value your comments as this will assist us to further improve the hotel’s overall facilities and services. We look forward to see you again in the future and thank you for choosing Hyatt Regency Kinabalu. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded March 18, 2019
    Hyatt Regency Kinabalu Hotel
    5.6
    preeti from India
    Group
    Sea View King Bed
    Stayed 2 nights in February 2019

    Above average”

    Bathrooms are oddly designed For the price I paid SGD 370 per night for five rooms for two days, it was quite disappointing that breakfast was not included. The ambience was less than average, and the facilities were only about average. Totally not worth the money, for one fourth of the money I stayed one night in a budget hotel and everything there was exactly the same as I received in Hyatt. Not my expectation of what the brand I thought would be.

    Reviewed February 08, 2019

    Dear preeti, Thank you for sharing your personal experience regarding your recent stay at Hyatt Regency Kinabalu. At the onset, I regret that your experience has not been up to your liking. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with the trend and we are working hard to refurbish our premises image step by step. Rest assured that we truly value your comments as this will assist us to further improve the hotel’s overall facilities and services. We look forward to see you again in the future and thank you for choosing Hyatt Regency Kinabalu. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded March 14, 2019
    Hyatt Regency Kinabalu Hotel
    9.6
    Exceptional
    KaYi from Hong Kong
    Couple
    Sea View King Bed
    Stayed 2 nights in November 2018

    Nice Place no matter for Business or holiday”

    I was staying in a sea view king bed room for 2 days in a week of honeymoon trip. I wanna stay in the city center in the first 2 days and move to some resort. Hyatt is one of the best hotel during our staying in Sabah. Room is spacious, modern design of toilet, nice staff and nice food of in room dinning. For the location, absoluately good, its just near by the main pier, good for watching the sunrise and sunset. And wet market and local street restaurant also just around the concer. For sure I highly recommend this hotel.

    Reviewed December 02, 2018

    Dear KaYi, Thank you for choosing Hyatt Regency Kinabalu to host your stay and for taking your time to gave us an amazing review. The hotel’s central location provides utmost convenient to our guests so they can explore the local attractions, shopping malls and restaurants. I am glad that our clean and spacious room provided you the utmost comfort during your stay. I hope you and your husband enjoy an amazing evening while enjoying the stunning view of the sunset setting down on the South China Sea. I am delighted that our attentive staff were able to deliver you the best experience. I am also delighted that you enjoyed the wide variety of choices in our Tanjung Ria Kitchen during your breakfast buffet. Thank you for recommending our hotel. Please do come visit us again in the near future as we will be glad to welcome you back here. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Show more
    Hyatt Regency Kinabalu Hotel
    8.4
    Excellent
    Koon from Malaysia
    Family with young children
    King Room
    Stayed 2 nights in March 2019

    Clean and comfortable”

    I liked the rooms. Spacious and clean. Swimming pool could be a little bigger

    Reviewed April 14, 2019

    Dear Koon, Thank you very much for spending your time to give us a review regarding your recent stay at our hotel. I am pleased to know that you have enjoyed your overall stay at Hyatt Regency Kinabalu recently. Thank you again for the wonderful review and we hope to see you again in your next stay. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded May 07, 2019
    Hyatt Regency Kinabalu Hotel
    10.0
    Exceptional
    nabilah from Malaysia
    Business traveler
    Twin Room
    Stayed 2 nights in March 2019

    Convenient ”

    Nice and convenient

    Reviewed March 23, 2019

    Dear nabilah, Thank you for taking the time to leave a review for us with the glowing praise. I am pleased to know that you have enjoyed your overall stay at Hyatt Regency Kinabalu recently. At Hyatt Regency Kinabalu, all our staff believe nothing but provide the best service as possible to our guests during their stay. We look forward to see you again in the future. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded May 07, 2019
    Hyatt Regency Kinabalu Hotel
    10.0
    Exceptional
    nabilah from Malaysia
    Business traveler
    Twin Room
    Stayed 1 night in March 2019

    Convenient ”

    Fully satisfied with staffs treatments and facilities.

    Reviewed March 19, 2019

    Dear nabilah, Thank you for choosing Hyatt Regency Kinabalu as host for your vacation, but specially for taking the time to share with us your review. I am pleased to know that you were satisfied with the facilities that provided by the hotel and the staffs. Do come back and visit us on your next travel to Kota Kinabalu, and we promise to make your stay a memorable one. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded May 07, 2019
    Hyatt Regency Kinabalu Hotel
    8.0
    Excellent
    Muhammed from Singapore
    Family with teens
    1 King City View
    Stayed 1 night in March 2019

    nice hotel and location”

    Hotel food could have been better.

    Reviewed March 14, 2019

    Dear Muhammed, Thank you for choosing Hyatt Regency Kinabalu and taking your time to share with us your recent experience at our hotel. Our strategic location in the heart of downtown Kota Kinabalu has always been the plus point for both business & leisure traveller. We appreciate your comment on our food and we will take note on this matter and ensure that you will not face the same problem again. We genuinely hope to have the opportunity of welcome you again at Hyatt Regency Kinabalu. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded March 18, 2019
    Hyatt Regency Kinabalu Hotel
    8.0
    Excellent
    Muhammed from Singapore
    Family with teens
    Twin City View
    Stayed 1 night in March 2019

    Very good”

    Nice hotel, close to Philippines market and few shopping malls. Sea food was cheap and good.

    Reviewed March 14, 2019

    Dear Muhammed, Thank you for choosing Hyatt Regency Kinabalu and taking your time to share with us your recent experience at our hotel. Our strategic location in the heart of downtown Kota Kinabalu has always been the plus point for both business & leisure traveller. Thank you again for the wonderful review and we hope to see you again in your next stay. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded March 18, 2019
    Hyatt Regency Kinabalu Hotel
    8.8
    Excellent
    Mohd from Malaysia
    Solo traveler
    Sea View King Bed
    Stayed 3 nights in March 2019

    Cool view”

    Cool view

    Reviewed March 14, 2019

    Dear Mohd, Thank you for taking your time to give us a review on your recent stay with us. We are delighted to know you had an enjoyable stay with us. Thank you again for you review and we look forward to your next visit to Hyatt Regency Kinabalu. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded March 18, 2019
    Hyatt Regency Kinabalu Hotel
    8.0
    Excellent
    FOON from Malaysia
    Business traveler
    Sea View Twin Bed
    Stayed 1 night in January 2019

    Good location”

    Very nice hotel, clean and beautiful seaview

    Reviewed March 02, 2019

    Dear FOON, Thank you for choosing Hyatt Regency Kinabalu and taking your time to share with us your recent experience at our hotel. Our sea view guestrooms are among the best with the panoramic view of the South China Sea, I hope you have witnessed the breath-taking sunset in the evening. Thank you again for the wonderful review and we hope to see you again in your next stay. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager

    Responded March 14, 2019
    Hyatt Regency Kinabalu Hotel
    12345
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    Hyatt Regency Kinabalu Hotel
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    • Exceptional location
    • Gaya Street Sunday Market
    • South Bus Terminal is within 1.51 km