"Staff is really nice Have a big Casino on G Floor Have many restaurant on UG Floor."
Sac - August 24, 2019
Location rating score
The pool here is the best (compared to Nobu and Nuwa) for young children since there is a separate, shallow section for kids.
MARK | June 15, 2019
Rooms are always clean and spacious.
MARK | June 15, 2019
Free Wi-Fi in all rooms!
|Value for money||8.1|
|Distance to city center||19.2 km|
|Nearest airport||Ninoy Aquino International Airport (MNL)|
|Distance to airport||2.9 km|
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Hyatt Regency Manila City of Dreams is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hyatt Regency Manila City of Dreams has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange car rental for you.
Hyatt Regency Manila City of Dreams does permit smoking in some areas and is not 100% smoke-free.
Daniel | September 10, 2019
Meilou | October 3, 2019
Jessica | January 29, 2020
Ideal for fun and relaxation, Hyatt City of Dreams Manila is located in the Manila Bay area of Manila. Only 19.2 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Hyatt Hotels is renowned for its quality services and friendly staff, and Hyatt City of Dreams Manila lives up to expectations. Top features of the hotel include 24-hour room service, free Wi-Fi in all rooms, casino, 24-hour front desk, facilities for disabled guests.
The hotel features 362 beautifully appointed guest rooms, many of which include television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. The hotel offers many unique recreational opportunities such as fitness center, outdoor pool, pool (kids). Superb facilities and an excellent location make the Hyatt City of Dreams Manila the perfect base from which to enjoy your stay in Manila.
Lucy | August 4, 2019
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Children 0-12 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 13 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Hyatt Regency Manila City of Dreams
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Great Hotel, Amazing Staff, Great Food”
Overall we had a great stay at the Hyatt City of Dreams. There was a minor issue with our room and the Assistant Manager at the Front office: NELYSSA BERNARDO was exceptional at handling our concerns and taking care of the situation. The customer service was well deserving of 5 stars. and we really appreciated all her hard work. The rooms are new, modern and very spacious and all the different Food at the Restaurant is also very good. We have been to the philippines many times and we will for sure stay here again next time we are in Manila. With amazing food, new rooms and the best customer service experience the Hyatt city of Dreams is possibly the best Hotel in Manila at the moment. STRONGLY RECOMMENDED :)
6 star hotel 10 star service”
We checked into the Hyatt at the last minute due to a very poor experience at another hotel and this is the best decision I have ever made. The hotel itself is amazing but what sets the Hyatt apart from every other hotel I have ever stayed it is the exemplary customer service. One of our party had broken their foot whilst on holidays in The Philippines and from the moment our taxi pulled up at the hotel, the staff bent over backwards to do everything they could to help us. From assisting us with our luggage as we arrived, to providing us with a room as close to the elevator as possible when we checked in, to providing us access to crutches and a wheelchair whenever we needed either free of charge. Every staff member we dealt with bent over backwards to do absolute anything they could to ensure that we enjoyed our stay as much as possible, and I cannot thank them enough. If you want to stay at a hotel where you know you will be looked after at every turn, I highly recommend staying at the Hyatt City of Dreams Manila. It is the best decision you will ever make.
Always Magical Stay”
This is my Second LONG Stay at Hyatt Manila City of Dreams. At very Peak season (New Year's Eve) where I bring my family and expect a great stay. And Yes Indeed! Very Kind and Helpful Reception Name Edmund, and All Staffs are all kind. Always Love to Spend Happiness here. Manila is Beautiful, but Excellent Hotel like Hyatt make it so perfect
Best of the best”
The stay at Hyatt City of Dreams Manila was one of my best experience thus far. It has all the facilities within proximity, well decorated, and helpful staffs to assist you. There was only a simple glitch in which I need to request 3 times for the tray (after my in-room service) before they were taken off. Nonetheless, that was very late at night. Quite understandable.
Best hotel in Manila”
So far the BEST hotel in Manila. From check-in to check-out, my experience was flawless. The hotel staff made our stay even better. The soft ice cream served in the Cafe is a must try. Hopefully they can continue to maintain their kind of service for years to come. Thank you Hyatt City of Dreams for giving us a wonderful experience.
Hyatt City of Dreams is one of the better Hotels in Manila at a good price. Food at the Cafe and The Lounge were excellent. Staff at check-in and check-out were excellent. We will be staying at this hotel again in the near future.
Beautiful hotel, excellent service, very Western”
The Hyatt was a beautiful, very western-ized hotel with amenities similar to what one would see in Las Vegas. It was near the airport (make sure to take a metered taxi from the airport when you arrive otherwise you can easily get ripped off as we did, should cost under 200 PHP) and convenient for getting in and out in transit. We did not explore the city of Manila so can’t comment on the hotels proximity to the city sights. Beautiful room, very comfortable beds, lovely welcome snacks and very helpful professional staff. Would highly recommend.
Wonderful stay at the Hyatt (City of Dreams) in Manila. Bathroom and room was clean, bed was comfortable, the pool facilities were great. Breakfast buffet was fantastic, plenty of choice. Would love to come back here again one day.
Great hotel room and service.”
Had a great staycation at Hyatt City of Dreams Manila. Although we had a minor problem during check-in (assigned us the wrong room), the staff and hotel manager apologised personally and even gave us free extra bed and complimentary box of chocolate truffles.
We Have booked the Hyatt City of Dreams Manila as a transit stop from Japan. It’s just over 15mins drive to the airport using the motorway or else expect to face their terrible traffic and be there in an hour!!! This hotel is more for people who loved gambling as it’s got quite a massive gaming areas and it’s own restaurant who served breakfast,lunch and dinner buffets and we did enjoy some good food in their restaurant and it’s also got a little shopping area and other nice restaurant on its upper ground level and would definitely recommend the authentic Philippine restaurant up there! The only downside of the hotel is their room and on which I have to make comment; their rooms need a good refurbished as it’s started looking old and the cleanliness of the bathroom was not what I expected, it’s was a bit mouldy and rust around and though it’s quite massive, it’s not quite practical.. not enough area to put your personal stuff and so on. And the towels and gown look really old, need some nice good one. And also it will be nice to have a non-smoking entertainment area, as it’s all smoking everywhere and being a non-smokers ourselves, we have not much choices. As for the customer service, it was more than I expected and we were well looked after and were allowed to checkout an hour later than their normal checkout time as our flight was quite late and were proposed to used their fitness/pool Change rooms to refresh ourselves and for that thank you to the Front Desk staff which have a really high standard customer service. And not to forget, was really surprised with the high security they’ve got at the hotel and it’s look like everywhere it’s got this level of security. Will definitely come back to this hotel if back in Manila one day!
Very nice for little kids, Beautiful room”
Been to 3 hotel in city of dreams, i can say that they have a bigger and more comfortable room. We are put in a room with a very good view of the cod, super nice. the receptionist miguel is very welcoming, the swimming pool staff is very attentive, making sure our towel are still fresh and our water is still cold, if not, they change it all over again. the swimming pool is kids friendly for it has shallow part for kids, unlike nobu, hyatt pool is more trendy, bigger, and nice. my kids enjoy! well surely book again :-)
Trouble at check-in but overall good stay”
This was our second stay at Hyatt City of Dreams. We decided to stay here the last few days of our vacation before the long flight back to Los Angeles and enjoy the casinos in the area. Upon arrival our excitement was drowned out by a little frustration when checking in at 3:30 pm. We booked a non smoking twin bedroom a month in advance but were advised none were available at the time. The front desk representative (Jude) initially gave us two options - take a king size bed with rollaway bed or take a smoking twin room which they will turn into a non smoking room. I actually almost started laughing at the notion of converting smoking to non smoking - it can't be done on such a short notice. We finally compromised and took a late check in at 7:30 pm when a room became available in exchange for a late check out at 5 pm. As promised Jude called me while we were gambling across the street at Solaire that our room was ready and our luggage placed in room.
The Hyatt City Hotel at the City of Dreams was very close to the airport and the staff was very polite and personable. The hotel was new and now overflowing with people which made for a great relaxing stay. The food was phenomenal and the casino downstairs made for a great visit with the jetlag. The rooms were elegantly decorated, quality of amenities was superb, and the bed was very soft and comfortable for a good night's sleep.
New Hotel with a great location”
The hotel is part of the City of Dreams complex and comes with plenty of dining, a casino and entertainment. It's within a few minutes drive from MoA and there plenty of things to do. Definitely will consider staying here next time I'm in Manila.
We have always dined at The Cafe,and since its my daughter’s birthday,we made it special by checking in also.and boy it was really special,from the room upgrade to the complimentary stuffs,big and spacious room,very clean and fragrant as well,posh designs and interior decorations of the room as well as the hallway.but what stood out the most are the staff. From Mr.Leo Irisari of The Cafe, Ms.Abe of Concierge,Mr.Arjay from the pool, luggage guy and the valet (sorry wasnt able to get their names), they did not make us feel we are guests, but with their pleasantness and and dedication to provide us with comfort and satisfaction, they made us feel we are part of Hyatt COD family,and for me this is what makes a hotel standout,a place where you can feel at home,with people you can talk,laugh and exchange stories with.I used to be in sales industry,and most of the deals i have closed was because I gave my clients a personalized approach,I treat every client as family.And thats what Hyatt does
I have celebrated my 31st birthday with my family. It was full of fun. We stayed in Hyatt City of Dreams which was really my top choice. The room is clean, fragrant, and the ambiance is so relaxing. Staff are really friendly. The food is great. If you're looking for a place to stay, I highly recommend this hotel. Location is also perfect
We had a very pleasant stay at Hyatt- City of Dreams. It was our 2nd time there and we were not disappointed. The hotel staff were very friendly. Check-in was a breeze. The room was clean. The bed and pillowswere very comfortable. The only downside was that Agoda did not offer a room that comes with breakfast. Will definitely come back.
Superb Stay... will definitely go back.”
Booked a last minute stay at the newly opened Hyatt at City of Dreams for my birthday. Chose this over Sofitel where I normally stay during my birthday and I made the right choice. Staff was excellent and super nice. Especially reception staff Jennie and Romer who exceeds expected courteousness and are always willing to help. I will definitely be back. Love this hotel.
I have never stayed at a hotel were every staff member performed as exceptionally as they do at Hyatt City of Dreams Manila.
Outstanding casino hotel!!”
WE enjoyed our stay at the City of Dreams complex with its huge variety of entertainment, dining and shopping choices. We heard a lot of good stuff about this hotel from friends and thought we would give it a try. It provided all we have come to expect from a Hyatt Hotel. It is a little further from the airport and our favorite shopping malls than we like but not unreasonable. If you like 5 star accommodations and gaming entertainment, you might want to try this hotel or either of its "sisters."