Hyatt Regency Manila City of Dreams

Belle Avenue, Entertainment City, Manila, Philippines, Manila Bay, Manila, Philippines, 1701 - See map
Free Wi-Fi
8.6
Excellent
/10
(1,841 reviews)See what guests said
Housekeeping68
Food & Dining15
View11
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Hyatt Regency Manila City of Dreams

"Staff is really nice Have a big Casino on G Floor Have many restaurant on UG Floor."

Sac - August 24, 2019

1 King Bed Hyatt Regency Manila City of Dreams
Lobby Hyatt Regency Manila City of Dreams
Lobby Hyatt Regency Manila City of Dreams
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Popular landmarks
Robinsons Place Manila 5.93 km
Manila Ocean Park 6.57 km
Rizal Park 6.81 km
National Museum 7.21 km
Fort Santiago 7.51 km
San Agustin Church 7.53 km
Casa Manila 7.61 km
Manila Cathedral 7.88 km
Intramuros 7.91 km
Quiapo Church 8.43 km
Nearby landmarks
City of Dreams Manila 200 m
Roligon Cockpit 680 m
Bench (Manila Bay) 1.22 km
Mall of Asia Arena 1.33 km
Baclaran LRT Station 1.44 km
Casino Filipino (Pagcor) Heritage Hotel Branch 1.55 km
SM Mall of Asia Bus Stop 1.61 km
SM Mall of Asia 1.64 km
Civil Aviation Authority of the Philippines 1.72 km
Complink 1.78 km
8.6

Excellent

Location rating score

Excellent location
ParkingFREE
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
What guests are saying:Read all 1,841 reviews
Exceptional cleanliness
9.0 rating for cleanliness
Exceptional comfort
9.0 room quality and comfort
Fantastic breakfast
87% positive mentions
Excellent facilities on premise
8.7 facilities on premise

The pool here is the best (compared to Nobu and Nuwa) for young children since there is a separate, shallow section for kids.

MARK | June 15, 2019

Rooms are always clean and spacious.

MARK | June 15, 2019

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Manila every 1 minutes on Agoda.com
Value for money8.1
Distance to city center19.2 km
Location rating8.6
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport2.9 km

Rooms available at Hyatt Regency Manila City of Dreams

Excellent
Room comfort & quality
9.0
1 King Bed
1 King Bed
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
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Club King Room
Club King Room
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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2 Twin Beds Deluxe Room
2 Twin Beds Deluxe Room
...
  • Room size: 51 m²/549 ft²
  • City view
  • 2 single beds
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2 Twin Beds
2 Twin Beds
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Twin Room
Club Twin Room
...
  • Room size: 51 m²/549 ft²
  • City view
  • 2 single beds
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1 King Deluxe
1 King Deluxe
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 51 m²/549 ft²
  • Shower and bathtub
  • 2 single beds
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Aqua Suite
Aqua Suite
...
  • Room size: 85 m²/915 ft²
  • City view
  • 1 king bed
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1 King Bay View Non-Smoking
1 King Bay View Non-Smoking
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
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Aqua Suite
Aqua Suite
...
  • Room size: 85 m²/915 ft²
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hyatt Regency Manila City of Dreams?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hyatt Regency Manila City of Dreams?

Hyatt Regency Manila City of Dreams is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hyatt Regency Manila City of Dreams has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Hyatt Regency Manila City of Dreams?

Hyatt Regency Manila City of Dreams does permit smoking in some areas and is not 100% smoke-free.

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What people love about Hyatt Regency Manila City of Dreams

  • 9.6
    Exceptional
    Cleanliness
    "The hotel is top, the rooms are nice and clean."

    Daniel | September 10, 2019

  • 10.0
    Exceptional
    Staff 
    "The staff were very accomodating and helpful."

    Meilou | October 3, 2019

  • 9.6
    Exceptional
    "Free shuttle bus to and from Mall of Asia."

    Jessica | January 29, 2020

Property ranking|Compared to 4,217 Manila properties
See all rankings
Room comfort score
9.0/10
Review score - United States
9.0/10
Cleanliness score
9.0/10
Room size
52 sqm.
Better than
99
%
of Manila properties
Better than
99
%
of Manila properties
Better than
98
%
of Manila properties
Bigger than
98
%
of Manila properties
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Overall rating:
8.6
Excellent
1,841 reviews
Cleanliness
9.0
Facilities
8.7
Location
8.6
Read all reviews >
What travelers say they love:
Accommodating and courteous staff and food is good, value fo...
Lucy from Philippines
Family with older children
More about Hyatt Regency Manila City of Dreams

More about Hyatt Regency Manila City of Dreams

Ideal for fun and relaxation, Hyatt City of Dreams Manila is located in the Manila Bay area of Manila. Only 19.2 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Hyatt Hotels is renowned for its quality services and friendly staff, and Hyatt City of Dreams Manila lives up to expectations. Top features of the hotel include 24-hour room service, free Wi-Fi in all rooms, casino, 24-hour front desk, facilities for disabled guests.

The hotel features 362 beautifully appointed guest rooms, many of which include television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. The hotel offers many unique recreational opportunities such as fitness center, outdoor pool, pool (kids). Superb facilities and an excellent location make the Hyatt City of Dreams Manila the perfect base from which to enjoy your stay in Manila.

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Most talked about facilities

Housekeeping
52 mentions
Swimming Pool
38 mentions
Food & Dining
32 mentions
Breakfast
23 mentions

What they offer

10.0
Exceptional
Spaciousness
"Rooms are spacious and well maintained with clean bathrooms."

Lucy | August 4, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

The Cafe
Cuisine:International
Menu:Buffet, A-la-carte

Nearby restaurants

Filipino cuisine
Filipino cuisine
Vatel Restaurant Manila
4.8 km Filipino, French, Mediterranean
iBread
5.6 km Filipino
Hizon's Cakes & Pastries
6.2 km Filipino
American cuisine
American cuisine
KFC Harrison Plaza
4.5 km American
Zark's Burgers
4.5 km American
Shakers
4.7 km American, Asian, Filipino
Asian cuisine
Asian cuisine
Isshin Japanese Restaurant
2.5 km Asian, Japanese, Sushi
Szechuan House
3.0 km Asian, Chinese
Croque Cafe+Bakery
3.7 km Asian, Filipino, French

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Hyatt Regency Manila City of Dreams from real guests

Provided by verified guests of Agoda
Agoda Reviews (1841)Booking.com Reviews (769)
8.6
/
10
Cleanliness9.0
Facilities8.7
Location8.6
Room comfort and quality9.0
Service8.6
Value for money8.1
High score for Manila
Rating
9+ Exceptional (489)
8-9 Excellent (197)
7-8 Very Good (175)
6-7 Good (77)
<6 Below Expectation (85)
Time of the year
Mar - May (260)
Jun - Aug (272)
Sep - Nov (199)
Dec - Feb (292)
Don't miss out!Users are booking a place in Manila every 1 minutes on Agoda.com
All guests (1841)
All room types
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Show reviews that mention 

Showing 1023 verified guest comments
12345
10.0
Exceptional
Keivan from Canada
Couple
1 King Bed
Stayed 1 night in October 2016

Great Hotel, Amazing Staff, Great Food”

Overall we had a great stay at the Hyatt City of Dreams. There was a minor issue with our room and the Assistant Manager at the Front office: NELYSSA BERNARDO was exceptional at handling our concerns and taking care of the situation. The customer service was well deserving of 5 stars. and we really appreciated all her hard work. The rooms are new, modern and very spacious and all the different Food at the Restaurant is also very good. We have been to the philippines many times and we will for sure stay here again next time we are in Manila. With amazing food, new rooms and the best customer service experience the Hyatt city of Dreams is possibly the best Hotel in Manila at the moment. STRONGLY RECOMMENDED :)

Reviewed November 17, 2016
10.0
Exceptional
Andrew from Australia
Group
2 Twin Beds
Stayed 1 night in October 2015

6 star hotel 10 star service”

Customer service, customer service and customer service

We checked into the Hyatt at the last minute due to a very poor experience at another hotel and this is the best decision I have ever made. The hotel itself is amazing but what sets the Hyatt apart from every other hotel I have ever stayed it is the exemplary customer service. One of our party had broken their foot whilst on holidays in The Philippines and from the moment our taxi pulled up at the hotel, the staff bent over backwards to do everything they could to help us. From assisting us with our luggage as we arrived, to providing us with a room as close to the elevator as possible when we checked in, to providing us access to crutches and a wheelchair whenever we needed either free of charge. Every staff member we dealt with bent over backwards to do absolute anything they could to ensure that we enjoyed our stay as much as possible, and I cannot thank them enough. If you want to stay at a hotel where you know you will be looked after at every turn, I highly recommend staying at the Hyatt City of Dreams Manila. It is the best decision you will ever make.

Reviewed November 04, 2015
10.0
Exceptional
Josephine from Indonesia
Family with young children
2 Twin Beds Deluxe Room
Stayed 2 nights in December 2018

Always Magical Stay”

This is my Second LONG Stay at Hyatt Manila City of Dreams. At very Peak season (New Year's Eve) where I bring my family and expect a great stay. And Yes Indeed! Very Kind and Helpful Reception Name Edmund, and All Staffs are all kind. Always Love to Spend Happiness here. Manila is Beautiful, but Excellent Hotel like Hyatt make it so perfect

Reviewed January 07, 2019
10.0
Exceptional
Kenneth from Malaysia
Couple
1 King Bed
Stayed 2 nights in August 2015

Best of the best”

Hotel facilities, Wonderful Room, Good Staff Performance

The stay at Hyatt City of Dreams Manila was one of my best experience thus far. It has all the facilities within proximity, well decorated, and helpful staffs to assist you. There was only a simple glitch in which I need to request 3 times for the tray (after my in-room service) before they were taken off. Nonetheless, that was very late at night. Quite understandable.

Reviewed August 11, 2015
10.0
Exceptional
Timothy from Philippines
Group
2 Twin Beds
Stayed 1 night in June 2015

Best hotel in Manila”

Fast check-in, beautiful rooms, and helpful staff

So far the BEST hotel in Manila. From check-in to check-out, my experience was flawless. The hotel staff made our stay even better. The soft ice cream served in the Cafe is a must try. Hopefully they can continue to maintain their kind of service for years to come. Thank you Hyatt City of Dreams for giving us a wonderful experience.

Reviewed June 17, 2015
9.3
Exceptional
John from Australia
Couple
1 King Deluxe
Stayed 1 night in December 2015

Excellent 5Star”

Food, comfort and location

Hyatt City of Dreams is one of the better Hotels in Manila at a good price. Food at the Cafe and The Lounge were excellent. Staff at check-in and check-out were excellent. We will be staying at this hotel again in the near future.

Reviewed December 09, 2015
9.6
Exceptional
Kristin from Canada
Couple
1 King Bed
Stayed 1 night in May 2018

Beautiful hotel, excellent service, very Western”

The Hyatt was a beautiful, very western-ized hotel with amenities similar to what one would see in Las Vegas. It was near the airport (make sure to take a metered taxi from the airport when you arrive otherwise you can easily get ripped off as we did, should cost under 200 PHP) and convenient for getting in and out in transit. We did not explore the city of Manila so can’t comment on the hotels proximity to the city sights. Beautiful room, very comfortable beds, lovely welcome snacks and very helpful professional staff. Would highly recommend.

Reviewed June 02, 2018
10.0
Exceptional
Kimberly from Australia
Family with young children
1 King Deluxe
Stayed 1 night in October 2015

Fantastic stay”

Wonderful stay at the Hyatt (City of Dreams) in Manila. Bathroom and room was clean, bed was comfortable, the pool facilities were great. Breakfast buffet was fantastic, plenty of choice. Would love to come back here again one day.

Reviewed October 05, 2016
8.7
Excellent
Hazel from Philippines
Couple
2 Twin Beds Deluxe Room
Stayed 2 nights in October 2015

Great hotel room and service.”

room, service, location

Had a great staycation at Hyatt City of Dreams Manila. Although we had a minor problem during check-in (assigned us the wrong room), the staff and hotel manager apologised personally and even gave us free extra bed and complimentary box of chocolate truffles.

Reviewed October 11, 2015
7.6
Very good
Marie from Australia
Couple
2 Twin Beds
Stayed 2 nights in September 2018

Very good”

We Have booked the Hyatt City of Dreams Manila as a transit stop from Japan. It’s just over 15mins drive to the airport using the motorway or else expect to face their terrible traffic and be there in an hour!!! This hotel is more for people who loved gambling as it’s got quite a massive gaming areas and it’s own restaurant who served breakfast,lunch and dinner buffets and we did enjoy some good food in their restaurant and it’s also got a little shopping area and other nice restaurant on its upper ground level and would definitely recommend the authentic Philippine restaurant up there! The only downside of the hotel is their room and on which I have to make comment; their rooms need a good refurbished as it’s started looking old and the cleanliness of the bathroom was not what I expected, it’s was a bit mouldy and rust around and though it’s quite massive, it’s not quite practical.. not enough area to put your personal stuff and so on. And the towels and gown look really old, need some nice good one. And also it will be nice to have a non-smoking entertainment area, as it’s all smoking everywhere and being a non-smokers ourselves, we have not much choices. As for the customer service, it was more than I expected and we were well looked after and were allowed to checkout an hour later than their normal checkout time as our flight was quite late and were proposed to used their fitness/pool Change rooms to refresh ourselves and for that thank you to the Front Desk staff which have a really high standard customer service. And not to forget, was really surprised with the high security they’ve got at the hotel and it’s look like everywhere it’s got this level of security. Will definitely come back to this hotel if back in Manila one day!

Reviewed September 13, 2018
9.6
Exceptional
Viena from Philippines
Family with young children
Deluxe Twin Room
Stayed 1 night in October 2017

Very nice for little kids, Beautiful room”

Been to 3 hotel in city of dreams, i can say that they have a bigger and more comfortable room. We are put in a room with a very good view of the cod, super nice. the receptionist miguel is very welcoming, the swimming pool staff is very attentive, making sure our towel are still fresh and our water is still cold, if not, they change it all over again. the swimming pool is kids friendly for it has shallow part for kids, unlike nobu, hyatt pool is more trendy, bigger, and nice. my kids enjoy! well surely book again :-)

Reviewed October 12, 2017
8.8
Excellent
James from United States
Couple
2 Twin Beds Deluxe Room
Stayed 4 nights in February 2017

Trouble at check-in but overall good stay”

This was our second stay at Hyatt City of Dreams. We decided to stay here the last few days of our vacation before the long flight back to Los Angeles and enjoy the casinos in the area. Upon arrival our excitement was drowned out by a little frustration when checking in at 3:30 pm. We booked a non smoking twin bedroom a month in advance but were advised none were available at the time. The front desk representative (Jude) initially gave us two options - take a king size bed with rollaway bed or take a smoking twin room which they will turn into a non smoking room. I actually almost started laughing at the notion of converting smoking to non smoking - it can't be done on such a short notice. We finally compromised and took a late check in at 7:30 pm when a room became available in exchange for a late check out at 5 pm. As promised Jude called me while we were gambling across the street at Solaire that our room was ready and our luggage placed in room.

Reviewed February 18, 2017
9.6
Exceptional
Peter from United States
Couple
1 King Deluxe
Stayed 1 night in January 2017

Relaxing Stay!!”

The Hyatt City Hotel at the City of Dreams was very close to the airport and the staff was very polite and personable. The hotel was new and now overflowing with people which made for a great relaxing stay. The food was phenomenal and the casino downstairs made for a great visit with the jetlag. The rooms were elegantly decorated, quality of amenities was superb, and the bed was very soft and comfortable for a good night's sleep.

Reviewed February 02, 2017
9.6
Exceptional
Hanwool from United States
Couple
1 King Deluxe
Stayed 1 night in July 2016

New Hotel with a great location”

The hotel is part of the City of Dreams complex and comes with plenty of dining, a casino and entertainment. It's within a few minutes drive from MoA and there plenty of things to do. Definitely will consider staying here next time I'm in Manila.

Reviewed August 08, 2016
10.0
Exceptional
Esguerra from Philippines
Family with young children
2 Twin Beds
Stayed 1 night in August 2018

Birthday Getaway”

We have always dined at The Cafe,and since its my daughter’s birthday,we made it special by checking in also.and boy it was really special,from the room upgrade to the complimentary stuffs,big and spacious room,very clean and fragrant as well,posh designs and interior decorations of the room as well as the hallway.but what stood out the most are the staff. From Mr.Leo Irisari of The Cafe, Ms.Abe of Concierge,Mr.Arjay from the pool, luggage guy and the valet (sorry wasnt able to get their names), they did not make us feel we are guests, but with their pleasantness and and dedication to provide us with comfort and satisfaction, they made us feel we are part of Hyatt COD family,and for me this is what makes a hotel standout,a place where you can feel at home,with people you can talk,laugh and exchange stories with.I used to be in sales industry,and most of the deals i have closed was because I gave my clients a personalized approach,I treat every client as family.And thats what Hyatt does

Reviewed August 22, 2018
10.0
Exceptional
Jhay from Philippines
Family with teens
2 Twin Beds
Stayed 1 night in September 2015

jrroyalbday@31”

Cozy room, perfect location, entertainment

I have celebrated my 31st birthday with my family. It was full of fun. We stayed in Hyatt City of Dreams which was really my top choice. The room is clean, fragrant, and the ambiance is so relaxing. Staff are really friendly. The food is great. If you're looking for a place to stay, I highly recommend this hotel. Location is also perfect

Reviewed September 26, 2015
9.7
Exceptional
MELISSA from Philippines
Group
2 Twin Beds
Stayed 1 night in March 2016

Relaxing Staycation”

I like that it wasn't too crowded for a hotel with a casino. The staff were very friendly and helpful. Hotel is well maintained.

We had a very pleasant stay at Hyatt- City of Dreams. It was our 2nd time there and we were not disappointed. The hotel staff were very friendly. Check-in was a breeze. The room was clean. The bed and pillowswere very comfortable. The only downside was that Agoda did not offer a room that comes with breakfast. Will definitely come back.

Reviewed March 25, 2016
9.3
Exceptional
April from Philippines
Family with young children
2 Twin Beds Deluxe Room
Stayed 1 night in April 2015

Superb Stay... will definitely go back.”

New and Modern rooms, Staff and Location

Booked a last minute stay at the newly opened Hyatt at City of Dreams for my birthday. Chose this over Sofitel where I normally stay during my birthday and I made the right choice. Staff was excellent and super nice. Especially reception staff Jennie and Romer who exceeds expected courteousness and are always willing to help. I will definitely be back. Love this hotel.

Reviewed April 16, 2015
10.0
Exceptional
Micheal from United States
Family with young children
Club Twin Room
Stayed 3 nights in March 2015

Superb”

Location, Staff Performance, and Quality for the price

I have never stayed at a hotel were every staff member performed as exceptionally as they do at Hyatt City of Dreams Manila.

Reviewed April 02, 2015
8.7
Excellent
Wayne from United States
Couple
1 King Bed
Stayed 4 nights in November 2015

Outstanding casino hotel!!”

Excellent facilities! Access to two other hotels/amenities and the City of Dreams Casino. Comfortable, clean and spacious accommodations.

WE enjoyed our stay at the City of Dreams complex with its huge variety of entertainment, dining and shopping choices. We heard a lot of good stuff about this hotel from friends and thought we would give it a try. It provided all we have come to expect from a Hyatt Hotel. It is a little further from the airport and our favorite shopping malls than we like but not unreasonable. If you like 5 star accommodations and gaming entertainment, you might want to try this hotel or either of its "sisters."

Reviewed November 30, 2015
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  • Excellent location
  • Robinsons Place Manila
  • Baclaran LRT Station is within 1.44 km
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