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Hyatt Regency Vancouver
Hyatt Regency Vancouver
Hyatt Regency Vancouver
Hyatt Regency Vancouver
Hyatt Regency Vancouver
Hyatt Regency Vancouver
Hyatt Regency Vancouver

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8.7

Excellent

3,407 reviews

3,407 reviews

I will stay there again if I visit Vancouver again

Elida
- Apr 30, 2022
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Art Philips Park

50 m

Bill Reid Gallery

70 m

Christ Church Cathedral

90 m

Cathedral Place

150 m

The Urban Tea Merchant

150 m

Popular landmarks
Vancouver Downtown

440 m

Vancouver Lookout

630 m

Canada Place

790 m

FlyOver Canada

870 m

Gastown

1.0 km

Closest landmarks
Bentall Pharmacy

120 m

Consulate of U.S. Vancouver

250 m

Roots

250 m

Chali-Rosso Art Gallery

260 m

Seventy Two Sports Bar

270 m

Hyatt Regency Vancouver

655 Burrard Street, Vancouver Downtown, Vancouver (BC), Canada, V6C 2R7 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Vancouver Downtown, allowing you access and proximity to local attractions and sights. Be sure to set some time aside to visit Stanley Park as well as Kitsilano Beach nearby. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

Located in heart of Vancouver (BC)

Front desk [24-hour]

80 meters to public transportation

Inside city center

340 meters to Robson Street

Announcements by hotel (2)
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Facilities

Valet parking

Pets allowed

Free Wi-Fi in all rooms!

Front desk [24-hour]

Fitness center

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

This property is in high demand!

4 travelers have booked today.

Value for money8.0
Location rating9.4
Nearest airportVancouver Harbour Flight Centre (CXH)
Distance to airport610 m

Rooms available at Hyatt Regency Vancouver

Excellent
Room comfort & quality

8.5

1 King City View Balcony Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
2 Double Beds City View Non-Smoking
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Executive Suite
...
  • Room size: 83 m²/893 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices
1 King with City View
...
  • Room size: 33 m²/355 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
1 Bedroom Suite
...
  • Room size: 69 m²/743 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices
Accessible Club King - High Floor
...
  • Outdoor view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Accessible Club Double
...
  • Outdoor view
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices
Balcony 1 King
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 37 m²/398 ft²
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices
2 Double Bed with Balcony
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices

Frequently asked questions

Does Hyatt Regency Vancouver have a hot tub?

A hot tub is one of the facilities available at Hyatt Regency Vancouver.

What time is check-in and check-out at Hyatt Regency Vancouver?

Check-in is from 04:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hyatt Regency Vancouver?

For those who wish to drive their own cars, Hyatt Regency Vancouver has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Vancouver (BC) with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hyatt Regency Vancouver?

Wake up to a great buffet breakfast at Hyatt Regency Vancouver. Adults can enjoy breakfast offered with an additional charge of 34 CAD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Hyatt Regency Vancouver?

Hyatt Regency Vancouver does not permit smoking in any of its rooms or indoor areas.

What is the closest airport to Hyatt Regency Vancouver?

The closest airport to Hyatt Regency Vancouver is Vancouver Harbour Flight Centre, 610 m away.

What is the closest train, metro, or bus station to Hyatt Regency Vancouver?

The closest train, metro, or bus station is Burrard Train Station, 50 m away from Hyatt Regency Vancouver.

What restaurants are nearby Hyatt Regency Vancouver?

Hyatt Regency Vancouver’s neighborhood is Vancouver Downtown which includes popular restaurants such as Mosaic Grille, Grain Tasting Bar and Bada Bing Food Truck.

What popular shopping places are close to Hyatt Regency Vancouver?

Located in the Vancouver Downtown area, Hyatt Regency Vancouver is close to great shopping choices like CF Pacific Centre, The Urban Tea Merchant and Chali-Rosso Art Gallery.

What are popular attractions near Hyatt Regency Vancouver?

Hyatt Regency Vancouver is located in Vancouver Downtown area, which is famous for attractions such as Vancouver Aquarium, Vancouver Downtown and Gastown.

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Explore the neighborhood

What people love about Hyatt Regency Vancouver

  • 9.6

    Exceptional

    "I will stay there again if I visit Vancouver again"

    Elida

    |

    April 30, 2022

  • 9.2

    Exceptional
    Cleanliness

    "The room we stayed at was very clean and spacious."

    Hayoon

    |

    January 16, 2022

  • 8.4

    Excellent
    Location

    "Good location!!"

    Gloria

    |

    January 7, 2022

Overall rating:

8.7

Excellent
3,407 reviews
Cleanliness
8.8
Facilities
8.2
Location
9.4
Read all reviews >
What travelers say they love:
Great location and close to shopping and everywhere.
Chau from United States
Family with young children
More about Hyatt Regency Vancouver

More about Hyatt Regency Vancouver

Hyatt Regency Vancouver

For travelers who want to take in the sights and sounds of Vancouver (BC), Hyatt Regency Vancouver is the perfect choice. Its convenient location right in the city center allows you more time to see all that Vancouver (BC) has to offer.
Enjoy all that Hyatt Regency Vancouver has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Vancouver (BC) is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Hyatt Regency Vancouver.
For health reasons, smoking is not permitted anywhere inside the hotel.
All guestrooms at Hyatt Regency Vancouver provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. Some rooms at Hyatt Regency Vancouver are available with design features like a balcony or terrace. Don't worry about being thirsty as a refrigerator and a coffee or tea maker are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find toiletries available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Hyatt Regency Vancouver. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Hyatt Regency Vancouver. A relaxing end to every day is possible with a visit to the hot tub and salon. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Be sure to visit some of the city's popular sights during your stay in Vancouver (BC). An island is the ultimate getaway, and you can find yourself on one at Granville Island which is just 1.8 km away.

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Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Breakfast

6 mentions

Housekeeping

6 mentions

Food & Dining

2 mentions

Swimming Pool

2 mentions

Languages spoken

  • English
  • Chinese [Mandarin]

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Bar
  • Kitchen
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/out [express]
  • Dog-friendly
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes dryer
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • iPod docking station
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • On-demand movies
  • Private bathroom
  • Private entrance
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Streaming service like Netflix
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Video game console
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
Restaurants on site

Mosaic Grille

  • Cuisine: American
  • Menu: Buffet
Location
655 Burrard Street, Vancouver Downtown, Vancouver (BC), Canada, V6C 2R7
Exceptional
Location

9.4

Airports

  • Vancouver Harbour Flight Centre (CXH)
    610 m
  • Vancouver International Airport (YVR)
    10.8 km

Public transportation

  • Burrard Train Station
    50 m
  • Vancouver City Centre Underground Station
    340 m

Hospital or clinic

  • Bentall Pharmacy
    120 m

Shopping

  • Granville Island Public Market
    1.8 km

Convenience store

  • 7 Eleven
    500 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Vancouver Downtown
    440 m
  • Vancouver Lookout
    630 m
  • Canada Place
    790 m
  • FlyOver Canada
    870 m
  • Gastown
    1.0 km
  • Granville Island
    1.8 km
  • Vancouver Aquarium
    1.9 km
  • Vancouver Seawall
    1.9 km
  • Stanley Park
    1.9 km
  • Museum of Anthropology
    10.2 km

Nearby landmarks

  • Art Philips Park
    50 m
  • Burrard Train Station
    50 m
  • Bill Reid Gallery
    70 m
  • Christ Church Cathedral
    90 m
  • Bentall Pharmacy
    120 m
  • Cathedral Place
    150 m
  • The Urban Tea Merchant
    150 m
  • Pendulum Gallery
    160 m
  • HSBC Building
    180 m
  • Ywca Health & Wellness Centre
    200 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)34 CAD

The property

  • Number of rooms 650
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas.

Reviews of Hyatt Regency Vancouver from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.8
Facilities8.2
Location9.4
Room comfort and quality8.5
Service8.5
Value for money8.0
High score for Vancouver (BC)
Rating
9+ Exceptional (52)
8-9 Excellent (35)
7-8 Very Good (34)
6-7 Good (6)
<6 Below Expectation (8)
Time of the year
Mar - May (36)
Jun - Aug (39)
Sep - Nov (16)
Dec - Feb (44)
All guests (267)
All room types
All languages

Show reviews that mention 

Showing 135 verified guest comments
12345
10.0
Exceptional
Wai from Hong Kong SAR, China
Family with young children
2 Double High Floor Non-Smoking
Stayed 4 nights in August 2019

Excellent Location & Hotel Facilities”

As a family of 4 including 2 kids, we stayed in the Hyatt Regency Vancouver for 4 nights. Great hotel facilities and extremely convenient location with easy access to the Royal Center (with Staples (business/stationery store), supermarket, food court, fast food stores, Starbucks etc.) as well as other shops/cafe/restaurants within walking distance. Friendly, polite and helpful staff towards our requests / questions. We stayed on high floor with beautiful city view. Truly lovely to see sunset from the huge window everyday. We parked our rented car at the hotel using day pass - very convenient and more economical than looking for metered parking in downtown. The Burrard skytrain station and bus stops are located across the street so if you are not driving but relying on public transport, this hotel is also well-located.

Reviewed August 21, 2019

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9.7
Exceptional
Yen from Singapore
Family with young children
2 Double beds Room
Stayed 2 nights in December 2011

Refurbished, Spacious Rooms”

Very central

We took Snowbus from Whistler to Vancouver, which stopped at the hotel. Very central location, with Burrard Skytrain Station right in front as well. Close to Robson Street, Pacific Centre, Hudson Bay, etc. Stayed in several hotels in Vancouver before, and can confidently say that the Hyatt is in an unbeatable location. We had connecting rooms at 1211 and 1212. One of the rooms was a corner room which was very spacious. The rooms were modern and nicely refurbished. If there're good promotional rates again, we'll certainly return.

Reviewed December 25, 2011

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9.0
Exceptional
Clayton from Australia
Couple
2 Double beds Room
Stayed 1 night in June 2014

Luxury”

Central location, very comfortable

Exactly what you'd expect from a hotel carrying the Hyatt name. Well appointed hotel with very comfortable rooms. Great service from all members of staff. Sitting right in the heart of down town Vancouver, close enough to walk to everything Vancouver has to offer. Admittedly this hotel is not within everyones budget, but if you can squeeze it in you won't be disappointed.

Reviewed June 22, 2014

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10.0
Exceptional
Himawan from Indonesia
Couple
Accessible Club King
Stayed 5 nights in November 2017

The excellent stay with great location”

I have business meeting (IATA Fuel Forum) in Hyatt Vancouver therefor I stay in Hyatt to easier and avoid rainy day during this week in it. I book Club Room, that beyond my expectation. The room was clean, relatively spacious and have a working desk for me. The staff from reception, bell boy and specially Ms. Ivy in Club Lounge (29th floor) has been helpful and friendly. The location itself is in walking distance for several down town sight seeing and very near station and also tour buses.

Reviewed November 14, 2017

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9.2
Exceptional
Keng from Malaysia
Business traveler
1 King City View Balcony Non-Smoking
Stayed 1 night in July 2016

Nice Downtown Hotel”

Don't know vancouver that well. But this hotel seems convenient to go to major downtown attractions. All was nearby. I walked to many of these areas. Check was smooth and I got a room with a balcony. There many tall buildings nearby, so the view was slightly blocked. Breakfast was good, but the variety was not great.

Reviewed July 23, 2016

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9.6
Exceptional
Chak from Hong Kong SAR, China
Couple
Club 2 Double Beds
Stayed 1 night in May 2019

Excellent location & wonderful staff”

I had a short stay at the Hotel Club room recently in Vancouver. Situated at the urban centre, the location is excellent just 3 several minutes from the Burrard Station of the Sky Train with lift . It it easy to take about 35 minutes from the airport to the hotel with heavy luggages by t the Sky Train. The staff here are friendly and helpful, shaping a happy memory to out journey. The room is big and clean with all you need.

Reviewed May 13, 2019

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9.7
Exceptional
Tara from Australia
Group
2 Double beds Room
Stayed 1 night in February 2015

Canada”

Friendly Staff, Location, Ajoining rooms for groups

We only stayed for the one night but the staff treated us as if we had been staying with them for days. Storage room for all of our bags while we went site seeing and were also very helpful helping us with our transportation out of Vancouver :)

Reviewed March 26, 2015

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9.6
Exceptional
Richard from United States
Group
1 Bedroom Suite
Stayed 3 nights in September 2017

Very spacious and big hotel ”

Staff was very nice. The hotel was very huge. I got the junior suite and it was very spacious. Bed was very comfortable. Will be staying there again if I ever come back to Vancouver.

Reviewed September 05, 2017

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8.8
Excellent
Edwin from United States
Couple
2 Double High Floor Non-Smoking
Stayed 3 nights in August 2018

Close to great restaurants ”

This was a clean, quite room with a view. Location in downtown Vancouver close to wonderful places to eat and shop. We enjoyed the. pool facilities.

Reviewed August 25, 2018

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8.8
Excellent
Michael from United States
Couple
1 King with City View
Stayed 1 night in May 2018

Excellent”

All hotels are very spendy in Vancouver. This was nice and close to lots of shopping and restaurants. We walked to waterfront and Gasworks area. The breakfast included was excellent.

Reviewed May 29, 2018

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10.0
Exceptional
cheryl from Canada
Couple
Stayed 3 nights in December 2010

nice hotel,awesome customer service ”

price was right,excellent location
local phone calls should not be charged to customer

when we were searching for a hotel to stay for our 40th anniversary get away,we chose the hyatt, it had great reviews & excellent location. when we arrived the staff made us feel welcome & were helpful.the hotel had all the ameneties beyond what we utilized.the room was clean & comfortable to relax in. we would definately recommend & return to the hotel on our next travels!

Reviewed January 11, 2011

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5.7
Kay from Singapore
Family with teens
2 Double beds Room
Stayed 4 nights in February 2013

Lovely hotel but bad service”

Good location

Totally surprise me that Hyatt Vancouver facilities are so dated with bed so soft and curved in, it gave me a bad backache during my stay. Bed sheets that run out when you pull over the comforter is something I hated most so much so that you will be sleeping on raw mattress by the next morning when you wake. I know about the strict non-smoking policy in all buildings in Vancouver the hard way, only when being fined for $125 dollars by Hyatt on checkout day. Even though I didn't specified non-smoking room in Agoda, Hyatt insisted that a small little card is placed in the room and I ought to have seen it. Well, if you have to fined someone for smoking in the room, the very least you want to enforce this is to make guests sign an acknowledgement form of the smoking fine on checkin, and definitely not imposing it on checkout, like all other hotels do. Complaining to the frontdesk manager, Christina Zinner is totally futile with her telling me literally in my face "Take it or leave it". It's not the fine that bothers me as one has to honour the policy of the country they visit. What ticks me is the attitude of the hotel staff with total zero tact in handling guest, even more so coming from a Hyatt frontdesk manager.

Reviewed March 01, 2013

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8.7
Excellent
John from Australia
Couple
1 King Bed
Stayed 1 night in April 2015

A modern twist”

Views, location and elevators

We had a quick stay at the Hyatt, and were quite impressed. We did arrive in a hire car on a Friday night, and were told by the bell hop it was only going to cost $12 to self park, but cost us $30 when we paid, so check. The hotel was in a good spot and easy to find, and had a very cool elevator management system that stopped that little dance you do downstairs when trying to work out which one will make it to your floor to grab you. The rooms were comfortable, and being an Aussie abroad my only complaints (which are the same in most US hotels) is that you dont get pasteurised long life milk in the rooms for coffee (just the powdered rubbish). We were also a little disappointed by a lack of decent maps by the tourist board that tell you were to go. We did the convention centre and harbour front areas, plus Gastown then walked towards Chinatown which didnt feel as safe. Later we found out that there are good shopping areas closer to the hotel.

Reviewed April 14, 2015

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8.0
Excellent
David from Indonesia
Family with teens
2 Double beds Room
Stayed 2 nights in December 2013

Nice hotel good location”

Location, large room, comfortablr

It is a nice hotel with a very good location in down town Vancouver. Good for family and business. The room is quite large and comfortable.

Reviewed December 29, 2013

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8.7
Excellent
Thanh from Vietnam
Business traveler
2 Double beds Room
Stayed 3 nights in January 2012

Good location hotel”

Good location for business, shopping

I had pleasure time to stay at Hyatt hotel for short business trip. It is good location that I can do both business and shopping. Due to its advantaged location, I can buy gifts for my wife, children with limited time. Also, there are many restaurants near by either in shopping center or on the streets. I also impressed with the staffs at the hotel. They provided professional and helpful services.

Reviewed January 30, 2012

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9.7
Exceptional
Chan from Canada
Group
2 Double beds Room
Stayed 3 nights in January 2012

Good service hotel”

Good hotel location

overall the hotel is good. the hotel staff are very polite and good explanation of the charges when i asked them if i can park at the hotel parking. the hotel rooms seem to be newly renovated. however, only the bed matress are old. i like the hotel location which is in the central downtown. have restaurants near the hotel (within the walking distance) if not eating in the hotel.

Reviewed February 26, 2012

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9.0
Exceptional
Po from Hong Kong SAR, China
Group
2 Double beds Room
Stayed 3 nights in January 2014

Great location and comfort room”

High speed internet, Starbucks is just located inside the hotel and many good quality restaurants around

The hotel is located at the downtown and just next to the Sky Train Burrad Station which you could reach everywhere. Walking distance to Canada Place and Waterfront. Hotel staff offered us free wifi in our room. Cool what's a nice treat. The room is spacious and the bed dings was extremely comfy. Highly recommend if anyone is looking for a value-added hotel.

Reviewed February 09, 2014

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8.8
Excellent
LINA from Australia
Family with teens
2 Double Bed with Balcony
Stayed 1 night in December 2019

Good location as in downtown & next door from Burrard station) and eateries just around the corner.”

Didn't like the pillows as it was lumpy and overuse. However, the foods were delicious with good pricing. Also the staff were very helpful and professional, and not too mention, the hotel is located in the middle of downtown and next to skytrain station and bus stops in front of hotel.

Reviewed January 02, 2020

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8.3
Excellent
Siu from United Kingdom
Couple
1 King Bed
Stayed 9 nights in May 2012

Great Location”

Room Spacious

The location is just the heart of the downtown. 10 mins. walks to (1)Canada Place where cruise pier and western coastal train station are located; (2)the famous Robson Street, art galleries, oldest chruch etc. The sky train station "Burrard" just next to the hotel so very convenient to travel to many famous visiting points. A starbruck is at the ground floor lobby with free wi-fi; as well as two malls with food courts, different taste of resturants are adjacent to the hotel. The room is spacious and tidy with good view.

Reviewed June 11, 2012

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6.4
Good
Paula from United States
Couple
Balcony 1 King
Stayed 6 nights in June 2019

Overpriced and Disappointing ”

The Good: great location, close to shopping and transportation. A plus was that we were given a room on the 30th Flr. , plus the hotel provided fresh/fruity tasting water in the lobby. That was really nice. The Bad: Service overall was poor: room key was not activated; wake-up call missed; worn-out towels; bed sheet was torn; cleaning lady missed cleaning the room one day; unqualified staff serving both as concierge and bellman (really??!!). We purchased a tour through the hotel; the pickup was 30 minutes late with no communication from the tour company or Hyatt. We had to relay to the concierge the tour bus was a no-show 3 times before they took any action. Imagine, two seniors at age 67 and age 65 standing on the sidewalk waiting for the pickup not knowing whether they were going to show. No seats to sit on while waiting, no apologies from the tour company or Hyatt. Fabulous experience, NOT. For another tour, the 'concierge' handed us a number to call. 2-star hotel!

Reviewed June 24, 2019

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