Location rating score
150 meters to the beach
Free Wi-Fi in all rooms!
|Value for money||8.3|
|Distance to city center||11.5 KM|
|Nearest airport||Cancún International Airport (CUN)|
|Distance to airport||15.0 km|
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Hyatt Zilara Cancun - All Inclusive - Adults Only is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 MXN. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hyatt Zilara Cancun - All Inclusive - Adults Only has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Cancun with private transportation, the resort can arrange car rental for you.
Hyatt Zilara Cancun - All Inclusive - Adults Only does permit smoking in some areas and is not 100% smoke-free. The resort offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
Nestled in the heart of Hotel Zone, Hyatt Zilara Cancun Hotel is an ideal spot from which to discover Cancun. The hotel lies 11.5 KM from the city center and provides accessibility to important town facilities. Also within easy reach are Plaza la Fiesta, Yamil Lu'um, La Isla Shopping Mall.
Hyatt Zilara Cancun Hotel also offers many facilities to enrich your stay in Cancun. The hotel offers access to a vast array of services, including 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas.
307 rooms spread over 8 floors provide a warm and pleasant home away from home. Modern comforts such as television LCD/plasma screen, bathroom phone, separate living room, internet access – wireless, private pool can be found in selected rooms. The hotel offers many unique recreational opportunities such as hot tub, fitness center, sauna, golf course (on site), golf course (within 3 km). With an ideal location and facilities to match, Hyatt Zilara Cancun Hotel hits the spot in many ways.
Children and extra beds
Minimum age of guests is: 18 year(s).
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Hyatt Zilara Cancun - All Inclusive - Adults Only
Show reviews that mention
Great Long Weekend”
The Hyatt Zilara completely exceeded our expectations. My husband and I stayed for 4 days and everything was just perfect. The services - all staff that we encountered - were amazing and friendly. The hotel and grounds are beautiful. We hope to return and recommend for couples of groups of adults who want to relax and enjoy the beauty of the beach.
Great service, mediocre food”
The Hyatt Zilara Resort was a nice experience that I will remember for excellent service and a beach but the food (dinner options especially) were mediocre at best. For $700 per night, the food should be much, much better! In fairness, the breakfast and lunch and snack options were very good but the dinners (all of them) were less than desirable and as a result, I would not go back unless pricing were optimal. Again, at $700 per night the food should be much better so if you enjoy food as part of the all inclusive check list, look for other options. Last bit, if you book through a 3rd party, you will not get Hyatt points for your stay.
Me and my boyfriend just came back from a 4 days stay at The Royal in Cancun and there is nothing we could say that would have made it more perfect. The location, the rooms, the restaurants, the staff, the service, the decoration, the view, absolutely everything was wonderful. We will definetely go back and stay there again. When we arrived, our Royal Concierge asked us if we were celebrating any special date, and as we said it was Valentine's Day in Brazil, she ordered a heart shaped rose petals decor and sent us a bottle of champagne and a kind of a wedding cake to our room. It was so cute and romantic. We do definetely recomend this hotel to couples, celebrating or not a special date.
The Hyatt was an amazing hotel and was an all around good experience. The food and activities that was included did not stand up to other resorts I have traveled with but the rooms and the beach were definitely top notch!
The hotel is very well maintained. It's clean and not so crowded. Various events and shows every day added entertainment to the guests, and the food was fine. It's not the best food but given it's all inclusive, they were good enough. The only downers were lack of water activities (e.g., jet ski) available at the beach, and transportations to and from other local areas.
perfect and amazing ”
The Royal Cancun was so amazing i would go there again and again. everything was wonderful and the best service i have ever had anywhere in the world.
Great All inclusive Adult Property”
This was the best all inculusive adult only property that we have ever stayed at. The staff here are amazing. They are there when you need them without being intrusive. The food is truly amazing for this kind of property.
Amazing hotel, location and staff!”
probably one of the best hotel experiences we have had. The staff were nothing short of amazing! the hotel is beautiful and immaculately clean, the beach and pool bars service is amazing! Edgar in the bar in particular a super star, as is Omar on reception! we will definitely be back again. the only one suggestion I would give to improve, is please make sure the buffet food is always hot - it was often lukewarm, although delicious. Sort that out and you have virtual perfection! LH.
The only place to stay”
From the time we got out of the taxi we knew it was going to be special. Forget your watches no need to know what day it is just relax, eat drink and enjoy. Staff always had a smile and only willing to ensure we had the best time
absolutely fantastic vacation”
This place is amazing, great beach, great hotel, amazing staff and great food, fantastic vacation.
Overall good experience”
Really thought the staff was great. Had a great time
fantastic! highly recommended
Family catch up”
Fantastic, cannot fault
maybe i m too old fashion”
the name Hyatt used to mean something, today this hotel feels like a cheap vacation resort for loud adults that screams like kids and drinks like savage... not my type of ambiance
White sand / Blue sky / Great food”
Warmly greeted and thoroughly well looked after by Sabina and Sarai throughout our stay. Immaculate hotel, really friendly service, amazing cafe (when the rain does fall!), live shows each evening. World class beaches. A great holiday! Big thank you to Ligia too who was always on hand to help with anything! Great trip and thank you!!
Great spot to relax and unwind in luxury”
Tutto perfetto!Migliore hotel in cui sono stato mai stato ai caraibi.
Sinta-se um sheik”
O hotel cumpre realmente o que promete, as acomodações bem como o atendimento é impecável muito atencioso, piscinas jacuzzi bar e restaurantes de encher os olhos academia e spa divinos, eventos bem selecionados enfim voltando a cancun certamente esse é o hotel. A praia deixa a desejar pelo vento constante nesse período mas nada q te tire do sério