Exterior view, Hyatt Zilara Cancun in Cancun
Hyatt Zilara Cancun
Swimming pool [outdoor], Hyatt Zilara Cancun in Cancun
Restaurant, Hyatt Zilara Cancun in Cancun
Balcony/terrace, Hyatt Zilara Cancun in Cancun
Interior view, Hyatt Zilara Cancun in Cancun
Lobby, Hyatt Zilara Cancun in Cancun

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Hyatt Zilara Cancun

Blvd. Kukulcan Km. 11.5, Hotel Zone, Cancun, Mexico, 77500 - See map

Conveniently situated in the Hotel Zone part of Cancun, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous La Isla Shopping Village. This 5-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Sparkling clean

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Air conditioning

Announcements by hotel (1)
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Fitness center

Spa

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Cancun every 5 minutes on Agoda.com
9.2Exceptional

919 reviews

919 reviews

See map

9.3Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
La Isla Shopping Village
1.3 km
Interactive Aquarium
1.4 km
Avenida Kukulkan
2.1 km
Torre Escenica
4.2 km
Mayan Museum of Cancun
5.5 km
Closest landmarks
Ciclopista
190 m
Museo de Arte Popular Mexicano
190 m
Flamingo Mall
240 m
Plaza la Fiesta
650 m
Scorpion's Temple
1.1 km
Value for money8.4
Distance to city center11.5 KM
Location rating9.3
Nearest airportCancun International Airport (CUN)
Distance to airport14.9 km

Rooms available at Hyatt Zilara Cancun

Exceptional
Room comfort & quality

9.6

Ocean Front Junior Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ocean View Junior Suite Double
...
  • Room size: 60 m²/646 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Ocean View Junior Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite
...
  • Room size: 123 m²/1324 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ocean Front Junior Suite Double
...
  • Room size: 60 m²/646 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Ocean View Swim Up Suite King
...
  • Room size: 78 m²/840 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ocean Front Luxury Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite Double
...
  • Room size: 50 m²/538 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Ocean Front Luxury Suite
...
  • Room size: 71 m²/764 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Top things to do in Cancun

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

What is the typical travel time to the nearest airport from Hyatt Zilara Cancun?

The average travel time to get from Hyatt Zilara Cancun to the airport is 20 minutes, but please take into account that the travel time may vary based on traffic, weather conditions, and time of day.

When was Hyatt Zilara Cancun built?

Hyatt Zilara Cancun was built in 2007.

How long do travelers generally stay at Hyatt Zilara Cancun?

Verified past guests that have stayed at Hyatt Zilara Cancun had an average nightly stay of 2 nights at this property.

What is the typical rating that past Couples' have given to Hyatt Zilara Cancun?

Verified couple travelers that have stayed at this property have given Hyatt Zilara Cancun an average rating of 9.2. You can look up on more detailed customer reviews, and responses by filtering for a specific type of verified guest travelers down in the review section.

What popular shopping locations are close by Hyatt Zilara Cancun?

Shopping options in Hyatt Zilara Cancun’s Hotel Zone neighborhood includes La Isla Shopping Village and Flea Market Coral Negro.

More about Hyatt Zilara Cancun

More about Hyatt Zilara Cancun

Experience Luxury and Tranquility at Hyatt Zilara Cancun

Welcome to Hyatt Zilara Cancun, a 5-star luxury hotel located in the vibrant city of Cancun, Mexico. With its stunning beachfront location, impeccable service, and world-class amenities, this hotel offers an unforgettable experience for discerning travelers seeking relaxation and indulgence. As soon as you arrive at Hyatt Zilara Cancun, you'll be greeted by a warm and friendly staff who will ensure that your stay is nothing short of exceptional. The hotel's convenient location just 20 minutes away from the airport makes it easily accessible, allowing you to start your vacation without any hassle. Check-in begins at 03:00 PM, giving you ample time to settle in and explore the hotel's magnificent surroundings. From the moment you step into the elegant lobby, you'll be captivated by the sophisticated ambiance and attention to detail that defines this luxurious retreat. The hotel, built in 2007, has undergone a renovation in 2013, ensuring that every aspect of your stay is modern and up-to-date.





















A Gastronomic Paradise: Indulge in Culinary Delights at Hyatt Zilara Cancun

At Hyatt Zilara Cancun, dining is an experience that goes beyond the ordinary. With a wide range of culinary options, this luxurious resort offers an array of dining facilities that are sure to satisfy even the most discerning palates. Indulge in a world of flavors at the resort's signature restaurant, where expert chefs create exquisite dishes using the freshest ingredients. From succulent seafood to perfectly grilled steaks, each bite is a celebration of taste and texture. For a more casual dining experience, head to the beachfront grill, where you can savor mouthwatering burgers and grilled specialties while enjoying the stunning ocean views. Looking for something a little more exotic? The resort also boasts a Japanese restaurant, where skilled sushi chefs prepare delectable rolls and sashimi with precision and artistry. And for those craving a taste of Mexico, the authentic Mexican restaurant offers a variety of traditional dishes bursting with vibrant flavors. No matter your preference, Hyatt Zilara Cancun's dining facilities are designed to please every palate. So whether you're in the mood for a romantic dinner for two or a lively gathering with friends, this gastronomic paradise has something to satisfy every craving.

Luxurious and Spacious Rooms at Hyatt Zilara Cancun

Indulge in a world of luxury and comfort at Hyatt Zilara Cancun, where you will find an array of exquisite room offerings to suit your every need. Choose from our Junior Suite Double, Junior Suite King, Ocean Front Junior Suite Double, Ocean Front Junior Suite King, Ocean Front Luxury Suite King, Ocean View Junior Suite Double, Ocean View Junior Suite King, Ocean View Swim Up Suite King, and Presidential Suite. Each room is meticulously designed to provide the utmost in elegance and relaxation, ensuring a truly unforgettable stay.

Discover the Vibrant Hotel Zone in Cancun

Welcome to the heart of Cancun's hotel district, where luxury and beauty collide to create an unforgettable vacation experience. The Hotel Zone in Cancun is a tropical paradise nestled between the stunning Caribbean Sea and the tranquil Nichupte Lagoon. With its pristine white sand beaches, crystal-clear turquoise waters, and vibrant nightlife, this area is a haven for travelers seeking relaxation, adventure, and endless entertainment. At the heart of the Hotel Zone lies the exquisite Hyatt Zilara Cancun, a luxurious all-inclusive resort that offers the perfect blend of comfort, elegance, and breathtaking views. Whether you're lounging by the pool, indulging in gourmet cuisine, or enjoying a rejuvenating spa treatment, you'll be surrounded by the natural beauty and vibrant energy that define Cancun. With its convenient location, the Hotel Zone also provides easy access to a variety of attractions, including Mayan ruins, water sports activities, and shopping centers. Escape to the Hotel Zone in Cancun and immerse yourself in a world of tropical splendor. Whether you're seeking a romantic getaway, a family vacation, or a fun-filled adventure, this vibrant destination has something for everyone. Book your stay at the Hyatt Zilara Cancun and discover the perfect blend of luxury, relaxation, and excitement in one of Mexico's most breathtaking locations.

Traveling to Hyatt Zilara Cancun from Cancun's Nearest Airports

Welcome to the stunning Hyatt Zilara Cancun, a luxurious oasis nestled in the heart of the Hotel Zone in Cancun, Mexico. When it comes to reaching this exquisite resort from the nearby airports, you have a couple of convenient options to choose from. If you're flying into Cancun International Airport (CUN), which is located approximately 12 kilometers away from Hyatt Zilara Cancun, you can easily take a taxi or arrange for a private transfer. Taxis are readily available just outside the airport terminal, and the journey to the resort usually takes around 20 minutes. Alternatively, you can pre-book a private transfer service to ensure a seamless and hassle-free journey to the hotel. Another option is to fly into Cozumel International Airport (CZM), which is situated on the island of Cozumel, just off the coast of Cancun. From Cozumel, you can take a ferry to Playa del Carmen, and then catch a bus or arrange for a private transfer to Hyatt Zilara Cancun. The ferry ride typically takes around 45 minutes, and once you arrive in Playa del Carmen, the journey to the resort by bus or private transfer takes approximately 50 minutes. No matter which airport you choose to fly into, rest assured that reaching the luxurious Hyatt Zilara Cancun is a breeze. So sit back, relax, and get ready to immerse yourself in the beauty and tranquility of this remarkable resort.

Discover the Vibrant Surroundings of Hyatt Zilara Cancun

Situated along the famous Avenida Kukulkan, Hyatt Zilara Cancun offers guests the perfect location to explore the vibrant attractions of Cancun, Mexico. Just steps away from the hotel, guests can immerse themselves in the breathtaking beauty of Playa Delfines, one of Cancun's most stunning beaches. With its crystal-clear turquoise waters and powdery white sand, it's the ideal spot for sunbathing, swimming, or simply enjoying a leisurely stroll along the shore. For those seeking a cultural experience, the Mayan Museum of Cancun is a must-visit attraction. Located nearby, this fascinating museum showcases the rich history and heritage of the ancient Mayan civilization. Explore its impressive collection of artifacts, including intricately carved sculptures, pottery, and jewelry, and gain a deeper understanding of the Mayan culture. Nature enthusiasts will be delighted to discover the Interactive Aquarium, where they can get up close and personal with a variety of marine life. From swimming with dolphins to observing colorful tropical fish, this interactive and educational experience is perfect for visitors of all ages. Additionally, history buffs can explore the El Rey Archaeological Zone, an ancient Mayan site that dates back to the 13th century. Marvel at the well-preserved ruins of temples and ceremonial platforms as you learn about the fascinating history of this ancient civilization. To take in breathtaking panoramic views of Cancun's skyline and coastline, a visit to the Torre Escenica is a must. This iconic tower offers a unique perspective of the city, allowing guests to soak in the beauty of Cancun from above. For a relaxing day at the beach, Playa Tortugas and Playa Caracol are both easily accessible from the hotel. These picturesque beaches offer tranquil waters and soft sand, perfect for unwinding and enjoying the sunshine. For those seeking a spiritual experience, the Parroquia de Cristo Resucitado is a beautiful church located nearby. Admire its stunning architecture and attend a Mass to immerse yourself in the local culture and traditions. After a day of exploring, head to Mandala Beach, a popular beach club where you can sip on refreshing cocktails, soak up the sun, and enjoy the lively atmosphere. With its prime location and proximity to these remarkable landmarks and attractions, Hyatt Zilara Cancun is the perfect choice for travelers looking to experience the best of Cancun.





A Culinary Delight: Indulge in Cancun's Finest Dining

Hyatt Zilara Cancun is surrounded by an array of exceptional restaurants that cater to every palate. Guests can embark on a culinary adventure at Mextreme, where traditional Mexican flavors are given a modern twist. For seafood enthusiasts, Lorenzillo's is a must-visit, offering fresh catches and stunning ocean views. El Fish Fritanga is another seafood haven, serving up delectable dishes infused with local spices. For an upscale dining experience, Puerto Madero offers a refined menu of Argentinean cuisine, while Rosa Negra tantalizes taste buds with its fusion of Mexican and Asian flavors. Those seeking a taste of home can head to the nearby Hard Rock Hotel, home to Johnny Rocket's, a classic American diner. For a taste of local cuisine, El Galeon del Caribe is the perfect spot, serving up traditional Mexican dishes in a charming setting. After a satisfying meal, guests can satisfy their sweet tooth at Ah Cacao Chocolate Cafe, famous for its rich, handcrafted chocolates. And for a casual dining experience by the beach, Captain's Cove offers a variety of fresh seafood dishes and tropical cocktails. With such an incredible selection of restaurants just steps away, guests at Hyatt Zilara Cancun are sure to embark on a culinary journey like no other.

Unparalleled Shopping Experiences

Hyatt Zilara Cancun is surrounded by an array of shopping landmarks that will satisfy even the most avid shopaholics. Just a short distance away, you will find La Isla Shopping Mall and La Isla Shopping Village, where you can explore a wide range of international and local brands. For those seeking luxury goods, Luxury Avenue and Luxury Avenue Cancun offer a curated selection of high-end fashion and accessories. Kukulcan Plaza and Plaza la Fiesta are also nearby, offering a mix of boutiques, restaurants, and entertainment options. If you're looking for unique souvenirs, the Flea Market Coral Negro is the perfect place to browse handmade crafts and traditional Mexican goods. Don't forget to visit Hacienda Tequila Cancun to indulge in the rich flavors of Mexico's national spirit. With such an abundance of shopping options, you'll have no trouble finding the perfect memento to commemorate your stay at Hyatt Zilara Cancun.

Experience Luxury at an Unbeatable Price at Hyatt Zilara Cancun

Indulge in a lavish retreat at Hyatt Zilara Cancun, where luxury meets affordability. With an average price of $542 per room, this all-inclusive resort offers an exceptional value for the discerning traveler. Compared to the average price of a hotel room in Cancun, which is $304, Hyatt Zilara Cancun provides a truly remarkable experience at an unbeatable price. At Hyatt Zilara Cancun, every detail has been carefully curated to ensure a memorable stay. From elegantly appointed rooms with breathtaking ocean views to world-class amenities and exceptional service, this luxurious resort offers an unparalleled experience. Whether you're lounging by the infinity pool, pampering yourself at the spa, or savoring gourmet cuisine at one of the on-site restaurants, you'll be immersed in pure bliss. Don't miss the opportunity to experience the epitome of luxury without breaking the bank. Book your stay at Hyatt Zilara Cancun today and discover a world of indulgence at an incredible value.

An Immaculate Hotel with Amazing Service and Entertainment

Hyatt Zilara Cancun is a truly exceptional hotel that offers an immaculate experience for its guests. From the moment you arrive, you will be warmly greeted by the friendly staff, like Sabina and Sarai, who go above and beyond to ensure your stay is nothing short of perfect. The hotel itself is pristine, with attention to detail evident in every aspect. The rooms are spacious, comfortable, and beautifully decorated, providing a luxurious retreat after a day of exploring Cancun. One of the standout features of Hyatt Zilara Cancun is its amazing cafe. Whether you're enjoying a cup of coffee in the morning or seeking refuge from the rain, the cafe is a delightful spot to relax and indulge in delicious treats. The hotel also offers live shows each evening, providing guests with top-notch entertainment without having to leave the premises. This adds an extra layer of enjoyment to your stay, creating lasting memories. What truly sets Hyatt Zilara Cancun apart is the exceptional service provided by the staff. From the moment you arrive until the moment you depart, you will feel thoroughly well looked after. The attentive and friendly staff will ensure that all your needs are met, making you feel like a valued guest. Whether it's arranging transportation, recommending local attractions, or simply going the extra mile to ensure your comfort, the staff at Hyatt Zilara Cancun will exceed your expectations. Overall, this hotel offers a truly unforgettable experience that will leave you wanting to return again and again.

Unforgettable Luxury and Exceptional Service at Hyatt Zilara Cancun

Hyatt Zilara Cancun is a luxurious adults-only resort that consistently receives rave reviews from its guests. With an impressive overall rating of 9.1, it is clear that this hotel goes above and beyond to provide an unforgettable experience for its visitors. One of the standout aspects of Hyatt Zilara Cancun is its exceptional staff performance. With a rating of 9.1, the hotel's staff members consistently receive high praise for their friendly and attentive service. From the moment you arrive, you will be greeted with warm smiles and a genuine desire to make your stay as comfortable and enjoyable as possible. Whether you need assistance with booking excursions, arranging transportation, or simply have a question, the staff at Hyatt Zilara Cancun will go out of their way to ensure your needs are met. In addition to the outstanding staff, guests also appreciate the top-notch facilities and amenities offered at Hyatt Zilara Cancun. With a rating of 9.0 for facilities, this hotel provides everything you need for a truly luxurious and relaxing vacation. From the stunning infinity pools overlooking the turquoise Caribbean Sea to the world-class spa and fitness center, there is no shortage of ways to unwind and indulge. The spacious and beautifully appointed rooms, with a comfort rating of 9.6, offer a tranquil retreat where you can rest and rejuvenate after a day of exploring the vibrant city of Cancun. Overall, Hyatt Zilara Cancun is a destination that exceeds expectations in every way. With its exceptional staff, luxurious facilities, and unbeatable location, this hotel is the perfect choice for those seeking a truly memorable and indulgent getaway.

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Amenities and facilities

Excellent
Facilities

9

Most talked about facilities

Food & Dining

3 mentions

Beach

2 mentions

Swimming Pool

1 mention

Languages spoken
  • English
  • Spanish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Dart board
  • Fitness center
  • Game room
  • Hot tub
  • Massage
  • On-site entertainment
  • Private beach
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shrine
  • Smoking area
  • Terrace
  • Xerox/fax in business center
Land sports
  • Golf course (within 3 km)
Access
  • Adult-only property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Rental car
  • Valet parking
Available in all rooms
  • Adapter
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathroom phone
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Fan
  • Free bottled water
  • Hair dryer
  • Hypoallergenic
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Laptop workspace
  • Microwave
  • Mini bar
  • Mirror
  • On-demand movies
  • Private bathroom
  • Radio
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Sofa
  • Streaming service like Netflix
  • Telephone
  • Toiletries
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Vegetarian
  • Buffet
Restaurants on site
Restaurant
  • Cuisine: International
  • Menu: Buffet, A-la-carte

Location

Blvd. Kukulcan Km. 11.5, Hotel Zone, Cancun, Mexico, 77500
Exceptional
Location

9.3

Airports
  • Cancun International Airport (CUN)
    14.9 km
  • Cozumel International Airport (CZM)
    70.0 km
Public transportation
  • Cancun Bus Station
    8.8 km
  • ADO Bus Station
    8.8 km
Hospital or clinic
  • International Medical Center
    3.4 km
Shopping
  • La Isla Shopping Village
    1.3 km
Convenience store
  • Extra
    1.4 km
Cash withdrawal
  • ATM
    1.3 km

What's nearby

Popular landmarks
  • La Isla Shopping Village
    1.3 km
  • Interactive Aquarium
    1.4 km
  • Avenida Kukulkan
    2.1 km
  • Torre Escenica
    4.2 km
  • Mayan Museum of Cancun
    5.5 km
  • Playa Delfines
    6.5 km
  • El Rey Archaeological Zone
    6.9 km
  • Mercado 28 Market
    9.3 km
  • Wet'n Wild Cancun
    12.2 km
  • Xoximilco Cancun by Xcaret
    17.4 km
Nearby landmarks
  • Ciclopista
    190 m
  • Museo de Arte Popular Mexicano
    190 m
  • Flamingo Mall
    240 m
  • Plaza la Fiesta
    650 m
  • Scorpion's Temple
    1.1 km
  • Coco Bongo Show and Disco
    1.2 km
  • Cancun Wax Museum
    1.2 km
  • Glazz
    1.3 km
  • Yamil Lu'um
    1.3 km
  • Cancun Convention Center
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 1-0 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 1 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee150 MXN
  • Distance from city center11.5 KM
  • Travel time to airport (minutes)20
The property
  • Non-smoking rooms/floorsYES
  • Number of bars/lounges8
  • Number of floors8
  • Number of restaurants8
  • Room voltage120
  • Year property opened2007
  • Most recent renovation2013

Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Reviews of Hyatt Zilara Cancun from real guests

9.0
Room comfort and quality9.6
Cleanliness9.3
Location9.3
Service9.1
Facilities9.0
Value for money8.4
High score for Cancun
Rating
9+ Exceptional (36)
8-9 Excellent (2)
7-8 Very Good (2)
6-7 Good (3)
<6 Below Expectation (3)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 46 verified guest comments
12345
9.3
Exceptional
Kristen from United States
Couple
Stayed 3 nights in February 2015

Great Long Weekend”

Service, Staff, Location

The Hyatt Zilara completely exceeded our expectations. My husband and I stayed for 4 days and everything was just perfect. The services - all staff that we encountered - were amazing and friendly. The hotel and grounds are beautiful. We hope to return and recommend for couples of groups of adults who want to relax and enjoy the beauty of the beach.

Reviewed February 11, 2015
8.0
Excellent
sean from United States
Couple
Stayed 4 nights in February 2015

Great service, mediocre food”

service, beach,

The Hyatt Zilara Resort was a nice experience that I will remember for excellent service and a beach but the food (dinner options especially) were mediocre at best. For $700 per night, the food should be much, much better! In fairness, the breakfast and lunch and snack options were very good but the dinners (all of them) were less than desirable and as a result, I would not go back unless pricing were optimal. Again, at $700 per night the food should be much better so if you enjoy food as part of the all inclusive check list, look for other options. Last bit, if you book through a 3rd party, you will not get Hyatt points for your stay.

Reviewed March 08, 2015
10.0
Exceptional
Patricia from Brazil
Couple
Stayed 4 nights in June 2009

dreamy”

everything
nothing

Me and my boyfriend just came back from a 4 days stay at The Royal in Cancun and there is nothing we could say that would have made it more perfect. The location, the rooms, the restaurants, the staff, the service, the decoration, the view, absolutely everything was wonderful. We will definetely go back and stay there again. When we arrived, our Royal Concierge asked us if we were celebrating any special date, and as we said it was Valentine's Day in Brazil, she ordered a heart shaped rose petals decor and sent us a bottle of champagne and a kind of a wedding cake to our room. It was so cute and romantic. We do definetely recomend this hotel to couples, celebrating or not a special date.

Reviewed June 18, 2009
9.3
Exceptional
Ryan from United States
Couple
Stayed 3 nights in January 2015

Exceeded expectation”

Clean, Quiet and Comfortable

The hotel is very well maintained. It's clean and not so crowded. Various events and shows every day added entertainment to the guests, and the food was fine. It's not the best food but given it's all inclusive, they were good enough. The only downers were lack of water activities (e.g., jet ski) available at the beach, and transportations to and from other local areas.

Reviewed February 04, 2015
9.2
Exceptional
jean from France
Couple
Ocean View Junior Suite King
Stayed 2 nights in January 2021

maybe i m too old fashion”

the name Hyatt used to mean something, today this hotel feels like a cheap vacation resort for loud adults that screams like kids and drinks like savage... not my type of ambiance

Reviewed January 18, 2021
12345
This is a popular property. Don't miss out!

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