Hyatt Zilara Cancun - All Inclusive - Adults Only

Blvd. Kukulcan Km. 11.5, Hotel Zone, Cancun, Mexico, 77500 - See map
Free Wi-Fi
9.0
Exceptional
/10
(731 reviews)See what guests said
Beach2
Swimming Pool1
Food & Dining1
select your datePlease enter your stay dates to see price
Hyatt Zilara Cancun - All Inclusive - Adults Only
 Hyatt Zilara Cancun - All Inclusive - Adults Only
Lobby Hyatt Zilara Cancun - All Inclusive - Adults Only
Lobby Hyatt Zilara Cancun - All Inclusive - Adults Only
See all 60 photos
See map
Popular landmarks
La Isla Shopping Village 1.31 km
Interactive Aquarium 1.37 km
Avenida Kukulkan 2.09 km
Torre Escenica 4.19 km
Mayan Museum of Cancun 5.48 km
El Rey Archaeological Zone 5.52 km
Playa Delfines 6.94 km
Mercado 28 Market 9.33 km
Wet'n Wild Cancun 12.18 km
Xoximilco Cancun by Xcaret 17.42 km
Nearby landmarks
Forum Beach Cancun 190 m
Playa Caracol 190 m
Ciclopista 190 m
Museo de Arte Popular Mexicano 190 m
Flamingo Mall 240 m
Plaza la Fiesta 650 m
Delirio Day Club 790 m
Scorpion's Temple 1.07 km
Coco Bongo Show and Disco 1.18 km
Cancun Wax Museum 1.22 km
9.1

Exceptional

Location rating score

150 meters to the beach
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
What guests are saying:Read all 731 reviews
Exceptional comfort
9.6 room quality and comfort
Exceptional cleanliness
9.2 rating for cleanliness
Excellent service
8.9 rating for service
Excellent facilities on premise
8.7 facilities on premise
  • Airport transfer

  • 150 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Cancun every 8 minutes on Agoda.com
Value for money8.3
Distance to city center11.5 KM
Location rating9.1
Nearest airportCancún International Airport (CUN)
Distance to airport15.0 km

Rooms available at Hyatt Zilara Cancun - All Inclusive - Adults Only

9.6
Exceptional
Room comfort & quality
Ocean View Swim Up Suite King
Ocean View Swim Up Suite King
...
  • Room size: 78 m²/840 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Junior Suite King
Junior Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed or 1 queen bed
Enter dates to see prices
Junior Suite Doubles
Junior Suite Doubles
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed or 1 queen bed
Enter dates to see prices
Presidential Suite
Presidential Suite
...
  • Room size: 123 m²/1324 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ocean Front Junior Suite with 2 Doubles
Ocean Front Junior Suite with 2 Doubles
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ocean View Junior Suite King
Ocean View Junior Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ocean Front Luxury Suite King
Ocean Front Luxury Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ocean View Junior Suite with 2 Doubles
Ocean View Junior Suite with 2 Doubles
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ocean Front Junior Suite King
Ocean Front Junior Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 2 double beds
Enter dates to see prices
SUITE Ocean View Swim Up King
SUITE Ocean View Swim Up King
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Hyatt Zilara Cancun - All Inclusive - Adults Only?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Hyatt Zilara Cancun - All Inclusive - Adults Only?

    Hyatt Zilara Cancun - All Inclusive - Adults Only is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 MXN. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hyatt Zilara Cancun - All Inclusive - Adults Only has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Cancun with private transportation, the resort can arrange car rental for you.

    What is the smoking policy at Hyatt Zilara Cancun - All Inclusive - Adults Only?

    Hyatt Zilara Cancun - All Inclusive - Adults Only does permit smoking in some areas and is not 100% smoke-free. The resort offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

    See map
    Explore the neighborhood
    Property ranking|Compared to 1,032 Cancun properties
    See all rankings
    Room comfort score
    9.6/10
    Location score
    9.1/10
    Service score
    8.9/10
    Cleanliness score
    9.2/10
    Better than
    99
    %
    of Cancun properties
    Better than
    98
    %
    of Cancun properties
    Better than
    98
    %
    of Cancun properties
    Better than
    98
    %
    of Cancun properties
    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    Overall rating:
    9.0
    Exceptional
    735 reviews
    Cleanliness
    9.2
    Facilities
    8.7
    Location
    9.1
    Read all reviews >
    More about Hyatt Zilara Cancun - All Inclusive - Adults Only

    More about Hyatt Zilara Cancun - All Inclusive - Adults Only

    Nestled in the heart of Hotel Zone, Hyatt Zilara Cancun Hotel is an ideal spot from which to discover Cancun. The hotel lies 11.5 KM from the city center and provides accessibility to important town facilities. Also within easy reach are Plaza la Fiesta, Yamil Lu'um, La Isla Shopping Mall.

    Hyatt Zilara Cancun Hotel also offers many facilities to enrich your stay in Cancun. The hotel offers access to a vast array of services, including 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas.

    307 rooms spread over 8 floors provide a warm and pleasant home away from home. Modern comforts such as television LCD/plasma screen, bathroom phone, separate living room, internet access – wireless, private pool can be found in selected rooms. The hotel offers many unique recreational opportunities such as hot tub, fitness center, sauna, golf course (on site), golf course (within 3 km). With an ideal location and facilities to match, Hyatt Zilara Cancun Hotel hits the spot in many ways.

    Show less

    Most talked about facilities

    Food & Dining
    3 mentions
    Beach
    2 mentions
    Swimming Pool
    1 mention

    What they offer

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Vegetarian

    Restaurants on site

    Restaurant
    Cuisine:International
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Property announcements

    Show less

    Reviews of Hyatt Zilara Cancun - All Inclusive - Adults Only from real guests

    Overall rating
    9.0
    Exceptional
    From 735 reviews
    9.2Cleanliness
    9.2Location
    9.2Room comfort and quality
    Agoda Reviews (48)Booking.com Reviews (683)
    Rating via Agoda8.9
    /
    10
    Cleanliness9.2
    Facilities8.7
    Location9.1
    Room comfort and quality9.6
    Service8.9
    Value for money8.3
    High score for Cancun
    Rating
    9+ Exceptional (27)
    8-9 Excellent (2)
    7-8 Very Good (2)
    6-7 Good (3)
    <6 Below Expectation (2)
    Time of the year
    Mar - May (6)
    Jun - Aug (10)
    Sep - Nov (9)
    Dec - Feb (11)
    Don't miss out!Users are booking a place in Cancun every 8 minutes on Agoda.com
    All guests (48)
    All room types
    All languages

    Show reviews that mention 

    Showing 36 verified guest comments
    12
    9.3
    Exceptional
    Kristen from United States
    Couple
    Stayed 3 nights in February 2015

    Great Long Weekend”

    Service, Staff, Location

    The Hyatt Zilara completely exceeded our expectations. My husband and I stayed for 4 days and everything was just perfect. The services - all staff that we encountered - were amazing and friendly. The hotel and grounds are beautiful. We hope to return and recommend for couples of groups of adults who want to relax and enjoy the beauty of the beach.

    Reviewed February 11, 2015
    8.0
    Excellent
    sean from United States
    Couple
    Stayed 4 nights in February 2015

    Great service, mediocre food”

    service, beach,

    The Hyatt Zilara Resort was a nice experience that I will remember for excellent service and a beach but the food (dinner options especially) were mediocre at best. For $700 per night, the food should be much, much better! In fairness, the breakfast and lunch and snack options were very good but the dinners (all of them) were less than desirable and as a result, I would not go back unless pricing were optimal. Again, at $700 per night the food should be much better so if you enjoy food as part of the all inclusive check list, look for other options. Last bit, if you book through a 3rd party, you will not get Hyatt points for your stay.

    Reviewed March 08, 2015
    10.0
    Exceptional
    Patricia from Brazil
    Couple
    Stayed 4 nights in June 2009

    dreamy”

    everything
    nothing

    Me and my boyfriend just came back from a 4 days stay at The Royal in Cancun and there is nothing we could say that would have made it more perfect. The location, the rooms, the restaurants, the staff, the service, the decoration, the view, absolutely everything was wonderful. We will definetely go back and stay there again. When we arrived, our Royal Concierge asked us if we were celebrating any special date, and as we said it was Valentine's Day in Brazil, she ordered a heart shaped rose petals decor and sent us a bottle of champagne and a kind of a wedding cake to our room. It was so cute and romantic. We do definetely recomend this hotel to couples, celebrating or not a special date.

    Reviewed June 18, 2009
    9.2
    Exceptional
    chasten from United States
    Couple
    Stayed 4 nights in July 2016

    Great Stay”

    The Hyatt was an amazing hotel and was an all around good experience. The food and activities that was included did not stand up to other resorts I have traveled with but the rooms and the beach were definitely top notch!

    Reviewed July 20, 2016
    9.3
    Exceptional
    Ryan from United States
    Couple
    Stayed 3 nights in January 2015

    Exceeded expectation”

    Clean, Quiet and Comfortable

    The hotel is very well maintained. It's clean and not so crowded. Various events and shows every day added entertainment to the guests, and the food was fine. It's not the best food but given it's all inclusive, they were good enough. The only downers were lack of water activities (e.g., jet ski) available at the beach, and transportations to and from other local areas.

    Reviewed February 04, 2015
    10.0
    Exceptional
    Elyse from Australia
    Couple
    Stayed 6 nights in May 2013

    perfect and amazing ”

    pool food staff

    The Royal Cancun was so amazing i would go there again and again. everything was wonderful and the best service i have ever had anywhere in the world.

    Reviewed June 06, 2013
    10.0
    Exceptional
    Bruce from United States
    Group
    Stayed 5 nights in November 2014

    Great All inclusive Adult Property”

    Service,value,dining

    This was the best all inculusive adult only property that we have ever stayed at. The staff here are amazing. They are there when you need them without being intrusive. The food is truly amazing for this kind of property.

    Reviewed November 21, 2014
    10.0
    Exceptional
    Louise from United States
    Couple
    Stayed 7 nights in July 2016

    Amazing hotel, location and staff!”

    probably one of the best hotel experiences we have had. The staff were nothing short of amazing! the hotel is beautiful and immaculately clean, the beach and pool bars service is amazing! Edgar in the bar in particular a super star, as is Omar on reception! we will definitely be back again. the only one suggestion I would give to improve, is please make sure the buffet food is always hot - it was often lukewarm, although delicious. Sort that out and you have virtual perfection! LH.

    Reviewed August 08, 2016
    10.0
    Exceptional
    Darren from Australia
    Solo traveler
    Stayed 5 nights in September 2015

    The only place to stay”

    Staff, venue, atmosphere

    From the time we got out of the taxi we knew it was going to be special. Forget your watches no need to know what day it is just relax, eat drink and enjoy. Staff always had a smile and only willing to ensure we had the best time

    Reviewed October 06, 2015
    9.7
    Exceptional
    Abram from United States
    Couple
    Ocean View Swim Up Suite King
    Stayed 6 nights in May 2014

    absolutely fantastic vacation”

    Amazing Staff, Good Food, Great Beach

    This place is amazing, great beach, great hotel, amazing staff and great food, fantastic vacation.

    Reviewed May 18, 2014
    9.3
    Exceptional
    Trevor from United States
    Couple
    Stayed 4 nights in January 2015

    Overall good experience”

    The staff was super attentive and friendly, the evening restaurants were very good and the location was ideal

    Really thought the staff was great. Had a great time

    Reviewed February 04, 2015
    9.7
    Exceptional
    Kunwarjit from United States
    Couple
    Stayed 3 nights in November 2014

    great getaway”

    beach, pools, swim-up suite

    fantastic! highly recommended

    Reviewed December 04, 2014
    9.7
    Exceptional
    Brian from Australia
    Couple
    Stayed 5 nights in September 2015

    Family catch up”

    Service, friendliness & facility

    Fantastic, cannot fault

    Reviewed October 06, 2015
    9.2
    Exceptional
    jean from France
    Couple
    Ocean View Junior Suite King
    Stayed 2 nights in January 2021

    maybe i m too old fashion”

    the name Hyatt used to mean something, today this hotel feels like a cheap vacation resort for loud adults that screams like kids and drinks like savage... not my type of ambiance

    Reviewed January 18, 2021
    9.6
    Exceptional
    James from United Kingdom
    Couple
    Ocean Front Junior Suite King
    Stayed 15 nights in November 2020

    White sand / Blue sky / Great food”

    Warmly greeted and thoroughly well looked after by Sabina and Sarai throughout our stay. Immaculate hotel, really friendly service, amazing cafe (when the rain does fall!), live shows each evening. World class beaches. A great holiday! Big thank you to Ligia too who was always on hand to help with anything! Great trip and thank you!!

    Reviewed November 20, 2020
    10.0
    Exceptional
    Kathleen from Australia
    Couple
    Stayed 3 nights in December 2015

    Great spot to relax and unwind in luxury”

    The location is amazing - right on the beach, which is kept spotlessly clean
    Reviewed January 10, 2016
    10.0
    Exceptional
    Stephen from Australia
    Solo traveler
    Stayed 2 nights in August 2014

    awesome”

    location, rooms, food & bar
    Reviewed November 12, 2014
    10.0
    Exceptional
    Stephen from Australia
    Solo traveler
    Stayed 2 nights in August 2014

    awesome”

    room, location, bar & food
    Reviewed November 12, 2014
    10.0
    Exceptional
    Alessio from Italy
    Couple
    Stayed 6 nights in August 2014

    Perfetto”

    Servizio, cibo, location

    Tutto perfetto!Migliore hotel in cui sono stato mai stato ai caraibi.

    Reviewed September 10, 2014
    9.7
    Exceptional
    Reinaldo from Brazil
    Couple
    Stayed 3 nights in February 2015

    Sinta-se um sheik”

    Luxo, atendimento impecável, paraíso

    O hotel cumpre realmente o que promete, as acomodações bem como o atendimento é impecável muito atencioso, piscinas jacuzzi bar e restaurantes de encher os olhos academia e spa divinos, eventos bem selecionados enfim voltando a cancun certamente esse é o hotel. A praia deixa a desejar pelo vento constante nesse período mas nada q te tire do sério

    Reviewed February 25, 2015
    12
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    Hyatt Zilara Cancun - All Inclusive - Adults Only
    |Excellent 8.9
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Exceptional location
    • La Isla Shopping Village
    null