Above average”

Bathroom smelled musty and was too small. I could smell the mustiness as soon as I walked in the door. I would not stay there again.

Unexpectedly great!”

Thank you Iberostar team, a gem.

Great Boutique Hotel”

The queen bed looks a little small, which I wouldn’t recommend. I ended up upgrading to a king bed and on the 10th floor which was perfect. Overall, my stay was very pleasant and would come back again!

Plus for location, minus everything else ”

+great location +quite clean and premier king was relatively comfy -doors are thin, very very very VERY noisy -$120 storage charge for luggage, complete scam -zero amenities, no toiletries: have to call to ask for it. No drinking water or kettle, that’s fine - $5 charge for deliveries - more of a 3 star trying to be a 4 star.

Excellent Hotel”

Very happy with every aspect of our stay. The gym is one of best I have come across in a hotel. Very helpful & friendly staff who made us feel at home there. Slightly small bathroom, but not really a big problem

High value for money”

The room rate I offered might have been special for a limited period. Even so, I will recommend this hotel to my friends and colleagues as it can provide good stay experience. The hotel is perfect in location if you use local transportation and go around mainly in the south area of Manhattan. The area is safe even in night and early morning. Hotel room is clean and well-equipped. It seems spacious compared with others around the central area. Overall, the hotel delivers high value for money.

Great location and comfy room”

Lovely location only a few blocks from Grand Central station and the Empire State Buikding. Staff friendly. No cots for young babies and no facilities to get a drink or food sadly but went to a Neighbouring hotel a few blocks away instead. Would stay again

The perfect hotel”

This hotel was everything we wanted and needed! The rooms were clean, spacious and the bed was soooo comfy. The location was spot on, very close to grand central terminal and only 15 mins walk from Times Square which meant if an evening the area was nice and quiet. Staff were friendly and always available for help and requests. Would definitely recommend and will stay here again

had a good stay in there”

good location!good services!tidy and clean!

great central location but still peaceful for resting”

great central location an light walk away from grand central and leisurley stroll to timesquare ! I'm a big walker and was able to walk everywhere from the hotel , though there's is no room service or food facilities in the hotel there are plenty of food options around ! the room was clean and modern and remained so due to the impeccable job housekeeping did ! it was lovely having a made bed and clean room to rest in after a long day of exploring hotel staff was friendly and helpful !

Amazing location”

Location is great, right next to Grand Central station. Starbucks across the road. Very clean and the interior of the room is so nice. The beds are so comfortable and the staff were absolutely amazing. Thank you to the lady at reception that booked our city siteseeing tour and wordell and the team in reception! Would definitely recommend this place. Keep up the good work!

Great stay with my granddaughter ”

This long weekend trip was a birthday present for my granddaughter who turned 8. We were given a room on the 15th floor with a view of the Empire State building . The staff left a tote bag with goodieswith a note for my granddaughter . The queen bed was very comfortable and the room was very clean. I got a great rate booking through Agoda. Everyone was very friendly and helpful. I would definitely stay again!

Hidden costs, poor service & noisy rooms”

Only plus is the location. Everything else is terrible for the price. Queen deluxe is TINY

Will not be back”

-lots of hidden add on cost -noisy noisy noisy Will definitely NOT be back. Do not recommend

Great Location. Friendly Staffs.”

Walking distance to the grand central terminal. Nice bed and pillow. Quite small but good enough for 2 pax. Staffs are friendly and accommodating.

Exceptional”

the location is great, just 2mins walk to grand central station

Exceptional”

Lovely hotel in a great location which was walking distance to most things or a quick subway ride. The rooms were clean and well presented. We would definitely stay again.

Nice hotel”

Good location, complete facilities

Great location, Under Construction”

While we could not beat the location and price, there is basically no lobby right now and a LOT of loud construction going on. Rooms are a decent size, but dated and in need of updating. Hotel staff was excellent, despite the facilities downstairs being a disaster. As we were traveling with a young child, we wish we would have known about the construction.

Good”

If there is a top reason why you should stay here, it is the location. Away from the noisy tourist area, and near the better side of New York. It would have been a 5 star rating, but the staff, and management did not complement the hotel's location and value for money. Our group complained about the room being hot, and nothing was done by the management about it. The night manager even insinuated for us to go look for another hotel...??? Can you imagine being told that at almost 12 midnight after coming back from a show? We just didn't want to create any further arguments as we were too tired for that. Their reason for the lack of air-conditioning was also inconsistent. One said, they intentionally shut it down at this time of the year (November...) and another said that it was a building-wide problem. We spoke to two managers who had different positions, but non of them gave any solution. Poo customer service.