9.0

Exceptional
/10
(1,980 reviews)See what guests said
Housekeeping1
See map

9.1

Exceptional

Location rating score

Exceptional location
Parking
Available
Popular landmarks
Las Teresitas Beach 7.5 km
Botanical Gardens (Jardin Botanico) 28.5 km
Costa Martianez 29.0 km
Loro Parque 31.3 km
Teide National Park 43.4 km
Volcan El Teide 44.0 km
Monkey Park 60.9 km
Aqualand Costa Adeje 63.8 km
Playa del Duque 63.9 km
Siam Park 64.4 km
Nearby landmarks
Hospital Rambla 170 m
Bar Imperfecto 260 m
Parque García Sanabria 270 m
Rambla de Santa Cruz 310 m
Rambla del General Franco 380 m
Barrio de los Hoteles- Pino de Oro 420 m
Bolchetta 450 m
Super Toscal 460 m
Farmacia El Pilar 460 m
Parking Boulevar 480 m
Iberostar Heritage Grand Mencey
Deluxe Garden View Iberostar Heritage Grand Mencey
Lobby Iberostar Heritage Grand Mencey
Swimming pool [outdoor] Iberostar Heritage Grand Mencey
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Free Wi-Fi

Iberostar Heritage Grand Mencey

Dr. José Naveiras, 38, Santa Cruz De Tenerife, Tenerife, Spain, 38004 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
  • Free Wi-Fi in all rooms!

  • Hot tub

  • Currency exchange

  • Sauna

  • Steamroom

Your dates are popular among travelersUsers are booking a place in Tenerife every 17 minutes on Agoda.com
Value for money8.9
Distance to city center0 km
Location rating9.1
Nearest airportTenerife-North Airport (TFN)
Distance to airport9.2 km

Rooms available at Iberostar Heritage Grand Mencey

Very good
Room comfort & quality
8.0
Single Deluxe Garden View
...
  • Room size: 31 m²/334 ft²
  • Garden view
  • 1 queen bed or 1 king bed
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Superior Garden View
...
  • Room size: 34 m²/366 ft²
  • Garden view
  • 2 single beds or 1 king bed
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Double City View
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 single beds
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Single City View
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 single beds or 1 queen be...
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Deluxe Garden View
...
  • Room size: 31 m²/334 ft²
  • Garden view
  • 2 single beds or 1 king bed
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Junior Suite
...
  • Room size: 60 m²/646 ft²
  • Balcony/terrace
  • 1 king bed or 1 queen bed
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Superior Double Room
...
  • Room size: 36 m²/388 ft²
  • Shower
  • 1 double bed
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Suite
...
  • Room size: 41 m²/441 ft²
  • Shower
  • 2 single beds
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Junior Suite (2 Adults)
...
  • Room size: 41 m²/441 ft²
  • Shower
  • 1 queen bed
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Deluxe Garden View
...
  • Room size: 31 m²/334 ft²
  • Shower
  • 1 double bed or 2 single be...
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Frequently asked questions

Does Iberostar Heritage Grand Mencey have a hot tub?

A hot tub is one of the facilities available at Iberostar Heritage Grand Mencey.

What time is check-in and check-out at Iberostar Heritage Grand Mencey?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Iberostar Heritage Grand Mencey?

For those who wish to drive their own cars, Iberostar Heritage Grand Mencey has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. If you're looking for an easy way to get around Tenerife with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Iberostar Heritage Grand Mencey?

Start your mornings right, with the continental and buffet breakfast options offered at Iberostar Heritage Grand Mencey.

What are my dining options at Iberostar Heritage Grand Mencey?

Iberostar Heritage Grand Mencey features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Iberostar Heritage Grand Mencey?

Iberostar Heritage Grand Mencey does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Iberostar Heritage Grand Mencey?

Restaurants including Niqqei, Los Menceyes and La Tasca de Enfrente are popular in Iberostar Heritage Grand Mencey’s neighborhood which is known as Santa Cruz De Tenerife.

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Explore the neighborhood

Property ranking|Compared to 5,745 Tenerife properties
See all rankings
Value for money score
8.9/10
Location score
9.1/10
Service score
9.2/10
Cleanliness score
9.4/10
Better than
99
%
of Tenerife properties
Better than
99
%
of Tenerife properties
Better than
99
%
of Tenerife properties
Better than
99
%
of Tenerife properties
Overall rating:

9.0

Exceptional
1,980 reviews
Cleanliness
9.4
Facilities
9.1
Location
9.1
Read all reviews >
More about Iberostar Heritage Grand Mencey

More about Iberostar Heritage Grand Mencey

If what you're looking for is a conveniently located hotel in Tenerife, look no further than Iberostar Heritage Grand Mencey. The city center is merely 0 km away and the airport can be reached within minutes. For those of you who want to venture out, Hospital Rambla, Parque Garcia Sanabria, Museo Militar de Almeyda are just some of the attractions available to visitors.

Iberostar Heritage Grand Mencey offers impeccable service and all the essential amenities to invigorate travelers. To name a few of the hotel's facilities, there are 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas.

Guests can choose from 261 rooms, all of which exude an atmosphere of total peace and harmony. The complete list of recreational facilities is available at the hotel, including hot tub, fitness center, sauna, outdoor pool, spa. Discover an engaging blend of professional service and a wide array of features at Iberostar Heritage Grand Mencey.

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Amenities and facilities
Exceptional
Facilities

9.1

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Solarium
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service

Access

  • Check-in/out [express]
  • Front desk [24-hour]
  • Pets allowed

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Bathtub
  • Free bottled water
  • Free welcome drink
  • Hair dryer
  • In-room safe box
  • iPod docking station
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Shower
  • Telephone
  • Toiletries
  • TV [flat screen]
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Location
Dr. José Naveiras, 38, Santa Cruz De Tenerife, Tenerife, Spain, 38004
Exceptional
Location

9.1

Airports

  • Tenerife-North Airport (TFN)
    9.2 km
  • Tenerife-South Airport (TFS)
    57.0 km

Hospital or clinic

  • Hospital Rambla
    170 m

Convenience store

  • La Gran Manzana Grocery Store
    200 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Las Teresitas Beach
    7.5 km
  • Botanical Gardens (Jardin Botanico)
    28.5 km
  • Costa Martianez
    29.0 km
  • Loro Parque
    31.3 km
  • Teide National Park
    43.4 km
  • Volcan El Teide
    44.0 km
  • Monkey Park
    60.9 km
  • Aqualand Costa Adeje
    63.8 km
  • Playa del Duque
    63.9 km
  • Siam Park
    64.4 km

Nearby landmarks

  • Hospital Rambla
    170 m
  • Bar Imperfecto
    260 m
  • Parque García Sanabria
    270 m
  • Rambla de Santa Cruz
    310 m
  • Rambla del General Franco
    380 m
  • Barrio de los Hoteles- Pino de Oro
    420 m
  • Bolchetta
    450 m
  • Super Toscal
    460 m
  • Farmacia El Pilar
    460 m
  • Parking Boulevar
    480 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-13 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 14 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Distance from city center0 km

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of restaurants2
  • Number of rooms 261
  • Room voltage220
  • Year property opened1950
  • Most recent renovation2011

Reviews of Iberostar Heritage Grand Mencey from real guests

Provided by verified guests of Agoda
9.0
/
10
Exceptional
Cleanliness9.4
Facilities9.1
Location9.1
Room comfort and quality8.0
Service9.2
Value for money8.9
High score for Tenerife
Rating
9+ Exceptional (10)
8-9 Excellent (7)
7-8 Very Good (4)
6-7 Good (1)
<6 Below Expectation (1)
Time of the year
Mar - May (4)
Jun - Aug (4)
Sep - Nov (10)
Dec - Feb (5)
Don't miss out!Users are booking a place in Tenerife every 17 minutes on Agoda.com
All guests (48)
All room types
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Show reviews that mention 

Showing 23 verified guest comments
12
8.8
Excellent
Shlomo from Israel
Solo traveler
Stayed 3 nights in November 2016

Great hotel, but some things need to be improved”

Will start with the things that need to be improved : Ordered a Greek yogurt from the room-service menu. It was a very nice bombastic description... And to my big surprise, a half a Euro plastic yogurt from the supermarket came. And the price was 8.50 Euros !! Sent it back to where it came for, refused to accept it !!! When I called the room-service to order food, was told NO ENGLISH... give me a brake, this is a 5 stars hotel. No English ??.... Concierge is only from 9:00 - 16:00 that is too short, for a 5 star hotel !!! If you are very allergic to cats, you my want to consider if you want to stay here. The premises of the hotel, especially the restaurant is very busy with cats. They roam the breakfast restaurant freely and they even gets food in the restaurant plates, from the staff. Now to the good things : The hotel is so beautiful. Rooms are big and reasonably nice. Beautiful gardens and pool and good food in the restaurants. Staff is very friendly, at least most of them. Great location !!

Reviewed November 18, 2016

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8.8
Excellent
Yvette from Netherlands
Business traveler
Superior Garden View
Stayed 1 night in February 2017

Lovely hotel”

This hotel is lovely and luxury is notable. the location is a bit out of the center, and the price was a bit high. Services are nice, and staff was great and welcoming. The hotel is OK for business, but more of a leisure hotel.

Reviewed March 01, 2017

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8.4
Excellent
Sarah from United States
Couple
Double City View
Stayed 1 night in November 2017

Beautiful hotel by lovely park”

We really enjoyed our stay. There was only one minor issue - we had to wait 40 minutes after their stated check-in time because our room wasn't ready. Also, although the double city view was very nice I probably in hindsight wouldn't spend the extra money for it. Their courtyard was just as beautiful.

Reviewed November 10, 2017

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9.6
Exceptional
Lisha from United Kingdom
Family with teens
Interconnecting Room (4 Adults)
Stayed 5 nights in December 2016

Really lovely”

Had two interconnected double rooms which was perfect for us as a family of four with children aged 18 and 21.

Reviewed December 27, 2016

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9.0
Exceptional
William from United Kingdom
Business traveler
Stayed 4 nights in December 2012

enjoyed my stay here”

perfect location in Santa Cruz

Perfect location, great value for money, friendly staff, clean hotel

Reviewed February 26, 2013

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10.0
Exceptional
Sarndra from New Zealand
Family with teens
Deluxe Garden View
Stayed 5 nights in October 2016

Fantastic location and service ”

Wondering historic building with 5 star accommodation. Faultless service and great attention to detail.

Reviewed November 05, 2016

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8.4
Excellent
Alice from United Kingdom
Solo traveler
Stayed 2 nights in December 2016

Good choice in Santa Cruz”

Very nice colonial style hotel

Reviewed January 07, 2017

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6.8
Good
Doris
Family with teens
Interconnecting Room (4 Adults)
Stayed 4 nights in October 2019

Nice but loud”

The rooms were clean and spacious but close to the Ramblas and therefore loud. No buffet for dinner. A la carte only. Service OK. Parking 12€ too expensive.

Reviewed October 28, 2019

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6.0
Yasmin from Macau SAR, China
Business traveler
Single City View
Stayed 12 nights in October 2017

Location not good for tourist”

The room is ok, staff is ok but not very helpful. but the hotel is Not close to the attractions.

Reviewed November 01, 2017

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8.0
Excellent
SAEID from United Kingdom
Family with young children
Double City View
Stayed 4 nights in May 2016

Holiday ”

00

Reviewed May 31, 2016

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10.0
Exceptional
Blanca from Spain
Business traveler
Double City View
Stayed 1 night in October 2021

PERFECTO”

PERFECTO

Reviewed November 08, 2021

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10.0
Exceptional
Francisco from Spain
Couple
Deluxe Garden View
Stayed 5 nights in October 2018

HOTEL EXCELENTE Y PERSONAL FANTÁSTICO”

Es un magnífico Hotel y de los que recomendaría sin dudar, el personal fantástico y el desayuno muy bueno y diverso.

Reviewed October 29, 2018

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10.0
Exceptional
Raul from Spain
Family with young children
Stayed 3 nights in August 2016

Gran hotel”

Hotel emblemático de S/C con una buena remodelación, con muy buenos servicios, magnífica ubicación y agradables espacios en el hotel (jardines, piscina, bar,...).

Reviewed August 28, 2016

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8.4
Excellent
JONAY from Spain
Couple
Stayed 1 night in August 2016

Desayuno”

el desayuno estaba bien pero con lo que cobran por el hotel y el desayuno me pareció caro, con respecto a otros hoteles en lo que he estado, pero el hotel en si y el personal estupendo, gracias.

Reviewed August 18, 2016

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8.0
Excellent
cristina from Spain
Solo traveler
Stayed 1 night in July 2012

hotel con historia en el centro de la ciudad”

muy centrico, bonitos jardines, zona tranquila

de los hoteles mejor ubicados de la ciudad, bonitos jardines, estancia muy tranquila y personal amable

Reviewed July 10, 2013

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9.0
Exceptional
Elena from Romania
Business traveler
Stayed 2 nights in October 2012

El estilo de decoración, minimalista y moderno, pe”

La ubicación es ideal.

me ha encantado desde el primer minuto que lo hemos pisado. su arquitectura, su merecida remodelación manteniendo los matices canarios. el check-in en 3 minutos, las fotografías en blanco y negro imágenes de la isla, el silencio de los pasillos,la amabilidad del personal, la cama excelente para el descanso. piscina tb excelente.

Reviewed November 16, 2012

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9.7
Exceptional
cristina from Spain
Couple
Stayed 1 night in July 2012

perfecta ubicacion y tranquilidad”

ubicacion, servicio, tranquilidad, relax

perfecta ubicacion, recientemente renovado, tranquilo, zonas comunes (jardines, patio, piscina...) preciosos, desayuno copioso, sin duda repetire en mis proximas visitas a santa cruz

Reviewed July 19, 2012

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9.7
Exceptional
elvira from Spain
Business traveler
Stayed 4 nights in May 2012

Hotel encantador y servicio cordial"”

el enclave, el servicio y ya lo conociamos

es un hotel con un enclave dentro de santa cruz muy bueno, y aunque la nueva decoración (muy minimalista)ha hecho que pierda un poco el encanto, también se puede decir que ha mejorado mucho con las nuevas instalaciones de gimnasio y spa, El servicio sigue siendo lo mismo de amable, y me ha alegrado ver muchas caras de antes , y más ahora que tenemos tanta crisis.

Reviewed May 15, 2012

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10.0
Exceptional
Maren from Spain
Couple
Deluxe Garden View
Stayed 5 nights in October 2021

Perfekt”

Wir haben gleich erneut gebucht

Reviewed October 19, 2021

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7.6
Very good
KEN from Japan
Couple
Double City View
Stayed 2 nights in April 2016

冷蔵庫無し・シャワーだけの部屋だが朝食は素晴らしい”

深夜の到着でそのまま寝てしまったが、朝シャワー時と冷蔵庫無しに気がつく。まあ2泊だけだったので格別不便も無く過ごせた。ホテルのインテリアはシンプルで好ましい。斜面に玄関が有り、車寄せから荷物が大きいとやや大変。朝食は素晴らしいもので長期滞在にも向くと思うが、予約時に部屋の条件を確認する必要があると思われる。

Reviewed May 08, 2016

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12
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